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MINISTRY OF EDUCATION AND TRAINING MINISTRY OF HOME AFFAIRS / -/ - NATIONAL ACADEMY OF PUBLIC ADMINISTRATION LÊ NGỌC HỒNG COMPLETING THE ADVISORY WORK OF THE CENTRAL STATE ADMINISTRATIVE AGENCIES Major: Public administrative management Code: 62 34 82 01 SUMMERY OF THE DOCTORAL THESIS OF PUBLIC ADMINISTRATIVE MANAGEMENT HÀ NỘI – 2019 The Thesis is completed at: NATIONAL ACADEMY OF PUBLIC ADMINISTRATION Science instructors: ASSOC PROF PHD LƯU KIẾM THANH ASSOC PROF PHD NGÔ THÀNH CAN The Thesis is defended at Council ………………………… National Academy of Public Administration Place: Meeting hall … Building … Hall of Doctoral Thesis protection National Academy of Public Administration No: 77, Nguyễn Chí Thanh, Đống Đa, Hà Nội Time: The Thesis can be found at National Academy of Public Administration’s library or the graduate school website INTRODUCTION The reason for choosing the topic After joining the WTO, Vietnam must prepare to face many challenges to improve the State administrative management level, to improve administrative decisions and the State administrative management capacity, to strengthen inspection and supervision as well as to build a long-range strategy to increase the competitiveness index and bring the country through difficulties and challenges of the big playground One of the basic conditions which ensures the improvement of administrative decisions and administrative management capacity is in the role of counselor The advisory apparatus is responsible for proposing solutions in policies and strategies as well as in deployment, inspection and implementation monitoring While, a series of problems which arise in both technical and advisory organization activities shows the urgency of completing the legal system as well as ensures technical elements for the advisory apparatus to operate in line with the tasks in the new period The era of knowledge economy requires the enhancement of knowledge content in socio-political economic activities Staff position thereby is enhanced as one of the basic and decisive factors for the development This is the reason why the author chose the research direction of “Completing the advisory work of Central State administrative agencies” Research purposes and tasks Research purpose of the topic: Proposing solutions to improve the operational efficiency of advisory work in Central State administrative agencies.Research tasks: the thesis concentrates on doing the following tasks: - Systematizing the theoretical basis for: advisory work; - Carrying out the survey of real situation of advisory management organization, the real situation and results of advisory activities in Central state administrative agencies - By evaluating the real situation and analyzing the causes, Thesis provides specific solutions to introduce advisory organization model in accordance with current requirements and necessary conditions when applying the modernization model of advisory work Research subjects and scopes Thesis researches the completing Solutions of advisory work for the Central State administrative agencies Reseach scopes of the thesis: To study the advisory work in the State administrative management in the period of 2010-2014, the period is short but there are many strong changes associated with the promotion of administrative reform in the second stage of Vietnam The thesis researches real situation of advisory work, identifies and surveys and evaluates the organization and implementation elements which ensure advisory work limited in Central state management agencies’ advisory activities Methodology and research methods Methodology: The topic is studied on the basis of the methodology of Mac Leninism and Ho Chi Minh's thought about building a socialist rule-oflaw state by the people and for the people Specific methods are applied to research: Methods of sociological investigation, statistic, synthesis, comparison, analysis and systematic method,… Research questions and scientific hypotheses Research questions: a, What is the theoretical basis for this study of advisory work of the Central state administrative agencies? b, How is the advisory work of the Central state administrative agencies organized and implemented now? How does the advisory work now meet the requirements of state administrative management? What advantages does the advisory work have to promote and what limitations need to be overcome? How are current core conditions which ensure the quality of advisory work of the Central state administrative agencies satisfied? d, What are solutions to improve the advisory work of the Central state administrative agencies Scientific hypotheses: From the perspective of public administration science, the construction of solutions to complete the advisory work of the Central state administrative agencies will ensure quality, ensure requirements on the rationality, legality, consistency and feasibility of Central state administrative management decisions, and ensure ensure effectiveness for macro directions; Since then, ensure the efficiency of the state administrative management in general New contributions of the topic Systematizing theoretical knowledge about the advisory work, finding out and learning from Vietnam and Internation’s practical experience about the advisory activities of effective policy Stating real situation of quality results of the advisory work in Central state administrative management, requirement meeting levels of the advisory work about state administrative management in Central State Agencies Proposing solutions to improve effect for the advisory work in the Central state administrative agencies, turning them out the bases for reference and applying to the state administrative advisory work at all levels and sectors Setting up assessment tools, assessment standards for advisory activities Applying incentive with money or gifts to creat incentives for advisory activities Building a flexible advisory organization process Building a systematic model of information support center for interdisciplinary advisory, strategic policy institute, socialization of advisory work Establishing conditions for applying managing methods of innovations regularly, continuously and periodicly Organization and advisory activities will be developed and carried out flexibly, gathering the collective and social intellect The theoretical and practical significance of the thesis: a, Theoretical significance, The thesis clearly defines position, tasks and role of the advisory work on state administrative management activities; defines contents, theories about organiztion of advisory activities, advisory process and advisory methods b, Practical significance, The thesis has the following contributions: - Evaluating the real situation of organization and state administrative advisory staff at the Central, determing influence scopes of subjective conditions on advisory performance - Contructing solutions on all aspects to ensure a gathering of social intellect and make legal bases as well as technical bases for the policy proposal Thesis structure The thesis is divided into chapters: Chapter Overview of research situation on advisory work of the Central state administrative agencies Chapter Theoretical bases on advisory work of the Central state administrative agencies Chapter The real situation of advisory work of the Central state administrative agencies Chapter Direction opnions and solutions to complete advisory work of the Central state administrative agencies Chapter OVERVIEW OF RESEARCH SITUATION General assessment of research documents on technical and technological factors in the advisory work can be considered under the following angles: Concept of advisory work and related terms Domestic and foreign researches on advisory work include doctoral thesis, master thesis, scientific research topic from ministerial level, monographs, research articles in magazines, seminars, or posted on the web forum… The documents include a few doctoral theses of Party advisory skills, ministerial scientific research topics of Ministry office advisory apparatus and most of articles in seminars, monographs, scientific articles The documents introduced the concept of advisory work, substance of the advisory work in relation to other terms such as consaltation However, the documents have not analyzed the position and role of administrative advisory work in the new stage yet This concept only mentions to advisory concept from an individual's operational perspective without mentioning to advisory activities of an organization 1.2 Skill, process, technical means of advisory work Group of skills of collecting and processing advisory information of the Central Party agencies: has many limitations in proactively covering information from different channels Specially the information is detecting and forecasting In addition to, there is still a lack of other contents such as using professional techniques to check, verify, systematize information, protect information secretly Domestic and foreign documents verified the contents of advisory skills, stages of advisory activities but they haven’t established an advisory process in the office, administrative organization’s activities as well as they haven’t built a method of organizing and operating the advisory apparatus, coordination of parts and individuals in the advisory apparatus 1.3 Research and organization of advisory work The authors have paid attention to the factors that influence the advisory skills About organization, to pay attention to requirements of the advisory process, appraisal However, the comments are only the proposals, no specific researches Documents only mentioned to advisory works of the Central Party agencies About government office staffs, there are only reviews and evaluations to the practically advisory work of armed services such as police, military There are no comprehensive documents on the specific situations of advising the government as well as no general researches on advisory organization, the documents only assess advisory activities of the individual staff 1.4 Conditions and factors influence advisory activities Especially, the authors stress on political and cultural factors in advisory work In addition, the authors also mention some issues related to technical factors in requirements for the advisory work According to the authors, besides subjective factors of capacity and quality of the advisory team, the following factors must be considered to make the advisory work highly effective: the convenient environment for advisory staffs to collect, circulate, process, exchange, compare, publish information Objective factors: Mechanisms, recruitment policies, remuneration policies for specialists; training and cultivating the professional advisoory expertise; conditions to ensure the consolidation and development of advispry skills and organizations The research articles show the basic factors influenced the effectiveness of advisory activities, but there are no research works which could systematize these factors as well as no deep evaluations and full analyses of correlation level among these factors and the quality of advisory work 1.5 Solutions, technologies to complete the advisory work In terms of practice, the documents survey advisory skills of the Central Party officers, the Ministry office advisory apparatus These documents focus on reasearching the real situation of the officers’ advisory skills These documents only mention to advisory work of the Central Party agencies; in terms of government office staffs, there are only reviews and evaluations to the practically advisory work of armed services such as police, military There are no comprehensive documents on the specific situations of advising the government as well as no general researches on advisory organization, the documents only assess advisory activities of the individual staff Proposals for solutions are only specific solutions to improve the advisory skills for the Central Party board The documents haven’t studied solutions for advisory activities for the government or solutions for organizing the advisory work There are only individual solutions for training, and specific remuneration policies for the advisory officers, there are no overall solutions which have a macro level for the all and the one; there are only linked solutions for the organization of policy advisory apparatus but no specific solutions which have development of supporting technology and application of specific calculation tools 1.6 International experience on innovation of advisory work In the world, some countries build the advisory process in the direction of strengthening the responsibility in appraisal the legalilty of texts Models of the United States and Western countries are about organization and construction of policies; models of Asian countries (India, China) are about developing policy institutes; Experience in some countries like France, they recruit strictly with the rate is 200/thousands people; Organization model of independently advisory mechanism; innovation model of organization, activity of government Thus, the completion of the advisory work in the central state administrative agency is a new issue, not thoroughly studied and fully in the scientific works and reference documents Chapter THEORETICAL BASES FOR ADVISORY WORK OF CENTRAL STATE ADMINISTRATIVE AGENCIES 2.1 Concept, function, characteristics, role of the advisory work of Central state administrative agencies 2.1.1 Concept of advisory work and related terms Through synthesis we see that: the advisory work in state administrative management is the particular work in the field of state administrative management in order to give ideas, propose solutions for for individuals and competent authorities to consider and use in the decision-making process Subjects of the activity are individuals and organizations who have specilaized responsibility in system, are legally responsible for contents and results of advisory work by implementing the tasks of information, analysing and propsing right and effective solutions in their specialized fields By extensively generalizing the advisory function in administration, we can see that the advisory work is not only an activity of an individual or an apartment, it is also an organization or an office who has specialized responsibility to consult for a leader organization in case the ministries consult for the Government in constructing policies, issuing decisions and implementing decisions 2.1.2 Functions and duties of the advisory department With such an understanding, the advisory department is characterized by being in a position to help a subject that may be a leader or a manager That the characteristics and new requirements of the leading subjects will determine characteristics of the advisory staffs In terms of advisory content, we can divide into two types: general consultation and specialized consultation The advisory object is an organization from the point of view of consultation, we can understand that they are powered leaders who have rights to issue and implement management decisions In learning about subjects of advisory work of the central state administrative agencies, we can say that they are individuals, organizations who the advisory work for leader objects who are the central state administrative agencies Departments the advisory work in the central state administrative agencies can be understood as ministries, ministerial-level agencies that consult for Government and ministry affairs that consult for ministry leaders Therefore, the products of the advisory work may be specific management decisions or consultation for construction of the macro policies 2.1.3 Characteristics and scope of objects of advisory work in central state administration First, the advisory work is a supportive activity, means that it is always associated with management activities of leaders in which the leading management is the center, the object served by consultation Second, advisory work is professional, associated with a specific field and a specific profession and it is the deep expertise activity Third, the advisory work is specialized, that is, staffs who carry out the advisory work must be a full-time team in the organization, responsible for consulting and implementing this activity regularly, responsible for the advisory results, for the effectiveness that the advisory methods bring in Fourth, the advisory work served leaders is always associated with tasks of information Assigned responsibility demands the advisory department to ensure information in all aspects, promptly and fully Served objects of advisory work in central state administration are activities of management, leadership in central state administration The characteristic of state administrative management is the activity which directly affects all aspects of social life and citizens In terms of the scope of influence, State administrative activities in center create a direct impact on many objects of a sector or field in the area of the whole sector, nationwide, many locals, especially the fields related to foreign activities, the activities have foreign elements 2.1.4 Responsibilities, rights and obligations of advisors Advisors have following responsibilities: - Supplying managers contents of information fully, bases, necessary data about managing objects and other information related to management process; - Analysing, explaining, persuading managers for choosing the best one from proposed solutions suitably with management target; having responsibility for reviewing and evaluating managers’ decisions effectly, Improving abilities for advisory staffs in the organization who work with the leaders 2.5 Technical and technological facilities of advisory work 2.5.1 Concept of technique and technical methods The advisory staff carries out the tasks of processing the information, building proposed solutions and submitting to leaders through systems of technical and technological facilities, include: systems of eqiupments, technical foundations for the consultation; organizing databases, information and documents as well as the basic facilities to carry out the advisory tasks 2.5.2 Advisory Technical equipments As the same as positions in administrative apparatus, the basic technical equipments for advisory work often include: - The technical equipments and machines served the advisory work in the organization which help process information, share data - The technical equipments and machines which served conferences, carry out the advisory tasks; - Equipments are associated and coordinated in advisory activities; - Equipments are used for controlling the systems; - Technical services in the advisory work; - Tools belong to machinery and technical features such as computers, specialized software, communication devices,… 2.6 Process and method of carrying out the advisory work 2.6.1 Method of determining problems A precise method of determining problem must base on the construction of information resources, information channel to ensure the timeliness of information Specially, we need to highly appreciate the precision and completeness of information and a further requirement is a high prediction of management information, to have a database of development, history process of problems to determine an unavoidable extent that the problem may arise, make the proplem solving effective without waste The finding out problems must be also timely for the managers to proactively respond 2.6.2 Organizing systems of database and infrmation for advisory work According to the characteristics of administrative management activities, activities to ensure information in advisory work also include the following contents: Organizing information sources, building a database 12 system, information providing services, management of records and documents in the advisory work The contents of information processing in the advisory work include: - Collect, evaluate, classify, check, select and arrange; - Build a system of database, filing and looking up - Synthesize, analyze, develop plans; - Build and organize information resources - Analyze situations Timeliness and security: two of the most important things in information processing that an advisor must ensure are timeliness and security The advisory information is particularly important because it serves for proposing the direction and administration strategy The working principle of the advisory apparatus should be built on the basis of a security mechanism The security mechanisms are required personally but need to be combined optimally with information sharing solutions between sectors and fields 2.6.3 Methods, developing solutions, strategies, plans and projects The next step in the advisory process is the developing a plan in the advisory work This step is after the activities of identifying problems and processing information in the advisory work Developing a plan in advisory work means that giving a solution in order to solve a defined problem The developing a plan in advisory work must ensure the requirements for objectivity, rationality, feasibility, timeliness, in accordance with the management objectives, savings, efficiency, right bases, right competence and other specific requirements 2.6.4 Method of stating proposals and working with leaders: Group of skills that work with leaders may have two aspects: Skills to work directly with leaders - Skills to work indirectly with leaders, through implementing the duties served leaders 2.7 Experience of advisory work in the world Experience in some countries like France, they recruit strictly with the rate is 200/thousands people; Organization model of independently advisory mechanism; innovation model of organization, activity of government In the world, some countries build the advisory process in the direction of strengthening the responsibility in appraisal the legalilty of texts Models of developing policy institutes (the United States and Asia) 13 Chapter THE REAL SITUATION OF ADVISORY WORK OF THE CENTRAL STATE ADMINISTRATIVE AGENCIES 3.1 Overview of the Central state administrative agencies The thesis introduces generally operational organization, organizational structure, functions and tasks of the state administrative agencies at the central level, including the Government, ministries, ministerial-level agencies, agencies and non-business units belong to the ministries 3.2 Systems of current regulatory documents and the real situation of organizational structure of state administrative advisory apparatus 3.2.1 Systems of current regulatory documents of the state about advisory work In the last time, the contents of above documents were applied and brought the huge effect in issuing practical policies in accordance with integration criteria But, requirements on apparatus reform and institutional establishment in the new situation of deep integration into the world economy, on breaking the current difficulties and stagnations as well as confusions in applying policies to build an administration with a high level of knowledge are designed to make institutional reform more flexible, especially in building expert teams, attracting talented people in administrative civil servant apparatus and in their responsibility for the quality of advisory work There are still many shortcomings in contents of the current current regulatory documents such as: not clearly defined and competent, responsibility for managing decentralization at the central and responsibility mode of the heads in the system of the state administrative offices 3.2.2 The real situation of the state administrative advisory apparatus structure The last time, the Government reviewed the functions, tasks, powers and responsibilities of each agency and unit to continue to construct, modify and supplement documents, such as the Law on Organization of the Government and the Law on Local Government Organization The government has issued decrees defining the functions, tasks, powers and organizational structures of ministries, ministerial-level agencies and agencies belong to government 14 Basically, although the administrative advisory apparatus has been restructured relatively, there are still many unresolved problems This raises the task for the next time 3.2.3 The real situation of advisory staff of the central state administrative agencies The survey results show that there are characteristics of administrative staff that have many positive changes in the direction of administrative reform These changes are directly related to innovations in recruitment and arrangement of advisory staffs Besides the achievements, the issue of capacity of the advisory staffs also raises many shortcomings Since, we need to innovate more strongly the recruitment and arrangement of advisory staffs 3.3 The real situation of implementation process of the state administrative advisory work at the central 3.3.1 Skills of finding out problems The problems found out by advisors are often solved through standard meetings, meetings with representatives of departments to enforce: The departments report cases of unresolved, slow resolution, obstacles caused by legal regulations which are not clear and complete The implementation of these contents has many shortcomings such as the determination of the problem is not yet successful, not deep, not timely 3.3.2 The real situation of information synthesis and analysis According to the preliminary survey, in the last years, almost all policy proposals and issuance of legal documents were consulted However, the level of implementation is different In this issue, the advisors are responsible for not making a system list of organiztions or individuals who need to get opinions The records of impact assessment in the recent 1-2 years have been ensured to be implemented, but it is still formal and sketchy 3.3.3 Constructin of reported contents In fact, the reports of state administrative agencies are not really adequate because they lack the analysis of effectiveness The statistics in the reports are not sufficient as a basis or data to objectively and fully evaluate situation and capacity of the state managing of all levels 3.3.4 Real situation of application of statistic-forecast formula A further problem is that the formula for statistics must be accurate, consistent and practical There are many decisions based on the right data but the wrong advisory formula or a too old formual can be harmful 15 3.3.5 Developing and proposing plans for leaders The thesis has evaluated the effectiveness of the application of mediumlevel thinking methods: Outline, build up an idea system, the ability to link general issues, forecast developments of the advisory staffs; evaluated the advisory staff’s approachability to leaders, ability of stating his ideas, ability of persuading, PR ways for policies 3.4 Evaluating advisory activity quality of central state administrative agencies 3.4.1 Real situation of evaluating advisory products Content of the thesis tittled introduction of summary table of survey and assessment of advisory products through years Through reported results of reviewing legal documents that are defined as a score on a scale of 100 and through the survey of satisfaction assessment from the leaders, the subjects use the advisory staffs, through the synthesis of the average score, we can see that the assessment of advisory staffs’ capacity and quality increase from average to good over the years but not increase regularly The rapid increase or slow increase can be seen due to the impact of the socio-economic environment which is increasingly high for the quality of advisory work Improving the quality of advisors if not more drastic and with specific strategies will not meet the rapid change of society 3.4.2 Real situation of assessment of advisory staffs The assessment is easy, sometimes not assessing the ability of each person and creating a depressed psychology for good, capable and enthusiastic people in the apparatus The criteria for evaluating the annual work results for the advisory team are not clear Lack of information on the actual effectiveness of the plan proposed by the general advisory staffs In the past time, we also understood certain improvements of the State administrative agencies in the management of qualified personnel, with written regulations and measures to implement, to help advisory team have an adjustment, purification, have a more serious work attitude 3.4.3 Pricing advisory products Calculating costs and evaluating policy proposals are two different activities with different objectives Calculating the cost to pay for the proposals Strategic decisions and case resolution are also not evaluated to the quality of the advisory 16 work The thesis builds a method of valuing advisory products, making a premise to build the idea market 3.5 Conditions ensure effectiveness for advisory work of the central state administrative agencies 3.5.1 Real situation of the advisory human resource work The recruitment method of the technical requirements is relatively consistent with the background criteria for the professional team, but the recruitment of source civil servants has not been creative and flexible yet, and there have not assessment the capacity for creativity, experience, bravery There are still lack of assessment criteria for the independently working ability, the methods of analysing and processing the information to develop solutions About the contents, programs, class opening and class management: applying results the training knowledge and skills for the professional work of the advisory team has also breakthrough although they are remain sporadic, not extensive and popular, and not been upgraded to the application level of technology The thesis introduces the summary table of assessment of the opening of classes which trained advisory staffs 3.5.1 Ensuring real situation of conditions, information organization, document management in advisory work The thesis introduces the summary table of information characteristics served the policy advisory work The contents of assessment show that: The organization of information has not been applied evenly, the management of records, paper documents are careless and disorderly (In many places, there is a lack of a list of records, the selection of unspecific titles, a time-limit for preservation of documents, and a limited filing, unclassified information); Especially, the applying the information technology for storing and synthesizing and analyzing information in departments is not strong The thesis introduces characteristics of practical information resources and actual travel activities of the advisory work 3.5.3 Synthesis of conditions and organizations to ensure effective advisory work The thesis introduces the summary table that determines relationship between the advisory quality and conditions, affected factors to the advisory work and the content analysis The thesis points out the satisfaction of 17 practical requirements of organizational conditions that have not solved the challenges for advisory activities in the next period 3.6 General assessment and annalysis of causes and quality of advisory activities The general assessment in characteristics of the advisory staffs shows that basically, the advisory staffs can meet the general requirements and principles of this work However, in comparison with the tasks and requirements of administrative reform in the new situation, the team can’t meet actually innovation requirements, specially, the requirements for flexibility, intellectual focus, timely information processing and giving longrange forecasts Subjective causes in the organization, management, training the advisory apparatus and advisory personnels: The team of advisors has not made much improvement in the operation derived from that the capacity of this team, starting from recruitment, training and using staffs Standards of using, evaluating the capacity of advisory team are still general, and then we have not had bases for innovating the recruitment anad training as well as have difficulty in building a special incentive mechanism for this team About organizational structure, research institutes are still dispersed, or formally, have not promoted the effectiveness of applied scientific research into the policy-making practice The above causes have an organic relationship with each other that requires building a synchronous solution, having immediate and long-term plans to strengthen the capacity of the advisory team 18 Chapter IV DIRECTION OPINIONS AND SOLUTIONS TO COMPLETE ADVISORY WORK OF CENTRAL STATE ADMINISTRATIVE AGENCIES 4.1 Direction opinions and solutions solutions to institutionalize, renovate mechanisms and organize advisory apparatus 4.1.1 Direction opinions to renovate advisosry work in Central state administrative agencies The opinions in completing the advisory work must be determined from the awareness that this is the key content in the state administrative reform The organization of advisory activities should aim at the goal of the Party's development line in the current period of ensuring the service of the interests of the people, enhancing democracy, properly doing the nature of the state administrative agency is to serve the people Completing the advisory work, ensuring technical factors for advisory work served leaders in state administrative management Since then, we can affirm the prestige of public authorities and bring confidence to the people 4.1.2 Solutions to institutionalize, renovate advisory mechanisms Determining clearly the authority and responsibilities of the Prime Minister and the Government; Strictly regulate the responsibility regulations of the head of the administrative system Building assessment tools, maximizing the assessment criteria for advisory activities Develop incentive mechanism with money or gifts, create motivation for advisory activities Develop a flexible organization process To build a system of inter-branch advisory information support centers, strategic policy-setting institutes and socialization of advisory work Technicalization, standardardize and process some advisory activities 4.1.3 Solutions to reform the organization of the advisory apparatus The organization of the team should also have innovations in accordant with requirements such as: having an evaluation mechanism of advisory products, evaluation mechanism of the advisory staff’s capacity, 19 encouragement of high quality personnels and have flexible mechanism for recruitment, appointment to staffs and a well-schooled training program Along with authority, the appointment process in the expert mechanism is the payment mechanism In addition to calculating salary for civil servants, the ministry leaders can build themselves a regime, self-assess, invite, decide on the mechanism of remuneration and benefits for senior experts In addition to salary and bonus, the remuneration may be further calculated on the basis of specific advisory product reviews, through valuation of policy research works Need to build a center of linking and sharing information or a policy consulting center 4.2 Solutions to organize advisory staff 4.2.1 Renovating the organizational mechanism of advisory staff It is necessary to build a legal mechanism in which there is a proportion between powers and responsibilities of the leaders, to use the advisory products for effective construction of the advisory apparatus Build a professional mechanism for the advisory staffs About the responsibility for the advisory effect: it is necessary to bind responsibility in the effective use of the advisory apparatus with the administrative leadership team using the results of the advisory work About the restructuring of the advisory apparatus, it is possible to pilot implementation of research institutes under the advisory departments Regulate standards for public servants, for policy ideas Develop remuneration policies for the advisory team 4.2.2 Develop capacity framework for advisory staff The thesis introduces the form with the assessment coefficient of advisory capacity About training, it is necessary to pay attetion to the training for the advisory apparatus in the direction of individual needs on training topics and training levels First of all, to build a standard of civil servants for some advisory positions On that basis, to determine the need for training and develop training plans The current advisory apparatus needs to be supplemented with soft skills in creative thinking, planning, statistics, information analysis, presentation of ideas, and persuasive skills It is very important to cooperate in training and learning experiences 20 4.3 Applying automation technology, interoperability intergration models of information in advisory work and As same as any activity in the management apparatus, raising the effectiveness of advisory activities should be ensured according to the increase the quantitative nature in organizing and evaluating the work, calculating and providing facilities of materials, techniques and technologies to meet the requirements of advisory activities; build up the processes and standards through quantifying advisory activities, ensure professionalism from organization to content of advisory techniques Innovating the advisory methods in meetings and conferences; methods and skills to work with leaders in executing the advisory duties 4.3.1 Automating the classification and handling of errors, ensuring the quantitative of advisory information Application of information technology: using services, software to check and process statistics to check and verify information, remove data with insufficient reliability or too large errors Evaluating information, building relationships between quantitative and qualitative information in the advisory; 4.3.2 Automation in surveying statistics and processing data Innovating technical methods in storing and organizing information sources and transmitting information for advisory work, organization of information sources in advisory work 4.3.3 Building an interoperability model and an intergration system of advisory information In order to save, create effective collection, synthesis and timely analysis of information sources, we have the solution that is to build a linkage model in information organization Building a common database system These centers will be responsible for supplying, checking and systemize information according to requirements from the agencies 4.3.4 building an an intergration system of information in advisory work Building the structure of management information system for the advisory work; proposing the application of Information Technology for the information organization, statistics served the advisory work; Constructing facilities and equipment to build information integration system for industry management 21 4.4 Innovating methods and strategic advisory processes 4.4.1 Innovating method of determining problems, resolving assignment Hoạt động phát vấn đề tổ chức cách có hệ thống chuyên nghiệp với chuyên gia nghiên cứu, có trách nhiệm phân tích thơng tin thu thập cách thường xuyên thực tốt chế độ báo cáo định kì cung đột xuất Problem detection activities are organized systematically and professionally with research specialists who are responsible for analyzing the collected information regularly and well performing periodic and irregular reporting regime 4.4.2 Innovating technical methods in developing solutions, managing strategies and plans Identifying macro management system and micro-management organization, in which: for each leader has his own opinion and style to implement management objectives Develop strategic plans: Analysing SWOT is one of five steps to form an organization's operational strategy 4.4.3 Innovating methods of presenting advisory results In addition to the written summary report submitted to the leader, the adviser should directly state to leader the project intentions, outstanding issues, possible reactions Especially, stress on scientific bases and evidences to protect the methods of choosing, analysing and processing information about managing objects Especially, reports must ensure objective requirements, not make subjective, emotional assessments, but there must be specific data to make a base Another problem is that there should be persuasive solutions if leaders need being consulted to choose a decision With such work nature, information technology can be applied to "automate" this activity 4.4.4 building a working method with the leaders The thesis introduces skills of working with leaders; The process of organizing activities with leaders, assessing the capacity of the advisory staff when working with the leaders and proposing methods to build working skills with leaders The thesis that builds research tools is a test table of attitude to determine the time and state when working with leaders; Process of adjusting personal style 22 4.5 Solution of evaluating, pricing advisory product, constructing the idea market 4.5.1 solutions of evaluating advisory product The thesis introduces a sample table of general evaluation criteria The evaluation results should be included in the system of annual official index rankings of the state administrative agencies (for example, the administrative reform index ranking) Evaluation of advisory products is conducted before and after the promulgation of policies 4.5.2 Pricing advisory products The thesis introduces a sample of criteria for advisory product pricing and product pricing process The proposed assessment is carried out firstly by the advisory team who builds ideas The team itself will have a mechanism to evaluate and propose ideas Besides, the evaluation of ideas can be through an external appraisal mechanism (from a team of experts, research institutes, independent research organizations) This appraisal also needs to be submitted to the leaders before issuing and approving the policíe and is a formal step in the policy making process 4.5.3 Solutions to build the market of ideas and advice Market construction poses the problem of pricing ideas In order to value the idea, it is necessary to develop the evaluation process and price reference framework Of course, officials and advisory apparatus still perform the task of directly producing ideas In addition, the advisory staff and apparatus provide professional support to social organizations in the process of producing ideas so that forms and objectives are best suited to the state policy system, increasing the feasibility and suitability for the implementation process of the state apparatus system 23 CONCLUSIONS From the innovations in position and role of advisers, the practice gives new requirements and principles on advisory work such as flexibility, timeliness and strategic forecasting The current traditional mechanism of organizing advisory work shows many limitations in flexibly organizing, determining the advisory responsibilty, regime, policies which encourage advisory activities as well as assess the effectiveness of this advisory work Basically, general assessment of the characteristics of the advisory team shows that the advisory team meets the general requirements and principles of this work However, comparing with the tasks and requirements of administrative reform in the new situation, the situation of the team cannot meet the requirements of innovation, particularly the requirements of flexibility and intellectual concentration, timely processing of information and giving long-range forecasts Through analysing and evaluating the results of activities as well as the real situation of organization of the advisory apparatus, the Thesis identifies basic causes which slow down the process of reform and modernization of advisory activities Based on the gained practical results and difficulties in advisory activity for managers, the comparison with the necessary requirements for the advisory information, the Thesis introduces the system of total solutions from awareness, implementation, assessment of advisory work; information connection, construction of the idea market to specific solutions such as: innovating methods of synthesizing information, processing datas, counting, forecasting, determing error rate, quantifying advisory information for managing contents such as consultaion of strategies, plans, design, job assignment These solutions aim to ensure scientific basis, enhance accuracy and objectivity for advisory work, attract social intellectual resources, improve advisory capacity of agencies and organizations 24 WORK LIST OF THE SAME AUTHOR “Some problems of the advisory staff’s ability in the state administrative organization”,State organization Magazine, No 12/2015; “Ensuring the practicality in the state administrative advisory work”, State management Magazine, No 238 (11/2015); “Advisory techniques in organization”, major of monographs “Administrative specialist skills ”, chief author Dr Nguyễn Văn Hậu), Labour Publishing House, H 2015; “Distinguishing concept of advisory work and related terms in state administration”, summary record of science conference “Dicussing the administrative terms”, National Academy of Public Administration, 2015 ... NATIONAL ACADEMY OF PUBLIC ADMINISTRATION Science instructors: ASSOC PROF PHD LƯU KIẾM THANH ASSOC PROF PHD NGÔ THÀNH CAN The Thesis is defended at Council ………………………… National Academy of Public Administration... organization of advisory work The authors have paid attention to the factors that influence the advisory skills About organization, to pay attention to requirements of the advisory process, appraisal... of qualified personnel, with written regulations and measures to implement, to help advisory team have an adjustment, purification, have a more serious work attitude 3.4.3 Pricing advisory products