9-1 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Chapter How To Obtain And Manage Human Resources And Diversity In Small Companies Planning Human Resource Needs Sources & Methods For Recruiting Employee Development Managers vs Nonmanagers Laws Of Recruiting, Selection, & Development Compensation & Benefits Employee Health & Safety Keith Brofsky/Getty Images 9-2 Staffing “…planning for, recruiting, selecting, and training and developing employees, as well as compensating them and providing for their health and safety.” 9-3 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Median Age- U.S Source U,S Census Bureau, www Census.gov 9-4 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Planning HR Needs Job Description Duties Responsibilities Working Conditions Relationships Jacobs Stock Photography/Getty Images Job Specification- Qualifications Mental Physical Other 9-5 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Components: Job Description & Specification 9-6 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Sources Of Employees 9-7 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Tips To Aid Recruiting 1) 2) 3) 4) 5) Current Employees/Fee Seniors Internships Church Bulletin Specific Job-Related Talents Royalty-Free/CORBIS 9-8 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Methods Of Recruiting 9-9 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Techniques For Selection Preliminary Screening/Interview Application/Resume’ Testing In-Depth Interview References Physical Exam Judgment Orientation Keith Brofsky/Getty Images 9-10 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Interview Topics To Avoid Children Age Disabilities Physical Characteristics Citizenship Name Lawsuits Arrest Record Smoking AIDS/HIV 9-12 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Strategies At Interview 1) Stick To Pre-Determined Questions 2) Do Not Make An Emotional Hiring Decision 3) Dig Deep 4) Be Very Clear About Job Performance Expectations Ryan McVay/Getty Images 9-13 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Types Of Training On-The-Job Apprenticeship Internship Cross-Training E-Training Outside Help 9-14 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Developing Managers 9-15 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Equal Opportunity & Affirmative Action Laws Enacted Title VII, Civil Rights Act 1964 Executive Order 11246 1965 Age Discrimination In Employment 1967 Vocational Rehabilitation 1973 Vietnam-Era Veterans Readjustment Americans With Disabilities 1974 1990 Civil Rights Act 1991 9-16 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved On-The-Job Training Steps • Tell What • Tell How • Show How • Let Them Under Guidance • Right/Wrong/Correction • Repeat Ryan McVay/Getty Images 9-17 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved On-The-Job Training Advantages Low Cost Production Continues No Transition Educates & Motivates Disadvantages Excessive Waste Poor Environment Owner/Manager May Not Be Best Trainer 9-18 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved EEOC Regulations 9-19 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Compensating Employees Legal Influences Setting Rates Of Pay Motivation Merit Increases Incentive Payments Profit Sharing Commissions Bonuses Push Money/Spiff Steve Cole/Getty Images 9-20 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved States With Higher Minimum Wages Steve Cole/Getty Images 9-21 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Required Employee Benefits Social Security/Medicare Social Security – 6.2% Medicare – 1.45% C Sherburne/PhotoLink/Getty Images Unemployment Insurance Workers’ Compensation Family/Medical Leave 9-22 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Voluntary Employee Benefits Health/Accident Insurance Life/Disability Insurance Sick Leave Income Maintenance Pay For Time Off Employee Services & Other Flexible Benefits Royalty-Free/CORBIS 9-23 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Pension/Retirement Plans Defined-Contribution Defined-Benefit 401(k) Ryan McVay/Getty Images 9-24 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Factors Affecting Health & Safety Organization Size Industry Occupation Human Variables Job Satisfaction Personal Characteristics Management Attitude 9-25 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved Occupational Safety & Health Act- 1993 Regulations- 1996 Employee Rights Employer Obligations & Rights Enforcement Environmental Protection AgencyCreated In 1970 9-26 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved ...Chapter How To Obtain And Manage Human Resources And Diversity In Small Companies Planning Human Resource Needs Sources & Methods For Recruiting Employee Development... Organization Size Industry Occupation Human Variables Job Satisfaction Personal Characteristics Management Attitude 9-25 McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc All rights reserved