Organizational behavior 5e by kinichi Chap009KF effective groups and teams

Effective Groups and Teams Chapter Nine McGraw-Hill/Irwin © 2012 The McGraw-Hill Companies, Inc All rights reserved Copyright © 2012 by The McGraw-Hill Companies, Inc All rights reserved After reading the material in this chapter, you should be able to: LO9.1 Describe the five stages of Tuckman’s theory of group development LO9.2 Contrast roles and norms, and specify four reasons norms are enforced in organizations LO9.3 Describe four attributes of a team player LO9.4 Explain three ways to build trust and three ways to repair trust LO9.5 Describe self-managed teams and virtual teams LO9.6 Describe groupthink, and identify at least four of its symptoms 9-2 Fundamentals of Group Behavior Group  two or more freely interacting people who share collective norms and goals and have a common identity 9-3 Formal and Informal Groups Formal group  group is formed by a manager to help the organization accomplish its goals Informal group  exists when the members’ overriding purpose of getting together is friendship 9-4 Formal Groups Fulfill Organizational and Individual Functions 9-5 Tuckman’s Five-Stage Theory of Group Development 9-6 Group Development Process Stage 1: Forming Group members tend to be uncertain and anxious about their roles, the people in charge and the group’s goals Mutual trust is low 9-7 Group Development Process Stage 2: Storming Time of testing Individuals try to determine how they fit into the power structure Procrastination may occur 9-8 Group Development Process Stage 3: Norming Questions about authority and power are resolved through unemotional, matter-offact group discussion Group cohesiveness  a “we feeling” binding group members together 9-9 Question? A search committee has been created at ABC University to hire a new dean of College of Business During which stage of the group development process would the search committee address role agreements and working as a team? A.Storming B.Performing C.Adjourning D.Norming 9-10 Three Forms of Trust Contractual trust  trust of character Communication trust  trust of disclosure Competence trust  trust of capability 9-26 How to Build Trust 9-27 Question? As quarterback at Alabama, Jay Barker won almost all of the games he started When the team was in a tough situation, they trusted Barker to help them win The team’s trust was built by Barker’s _ A.Respect B.Fairness C.Predictability D.Competence 9-28 Self-Managed Teams Self-managed teams  groups of workers who are given administrative oversight for their task domains Administrative oversight involves delegated activities such as planning, scheduling, monitoring, and staffing 9-29 Teams Cross-functionalism  team made up of technical specialists from different areas  Common feature of self-managed teams 9-30 Question? The work team at More Babies, Inc is made up of technical specialists from different areas of the company This feature of the work team at More Babies is referred to as A.Cross-functionalism B.Administrative alignment C.Cohesiveness D.Groupthink 9-31 Are Self Managed Teams Effective? Have a positive effect on productivity Have a positive effect on specific attitudes relating to self-management No significant effect on general attitudes No significant effect on absenteeism or turnover 9-32 Virtual Teams Virtual team  physically dispersed task group that conducts its business through information communication technology (ICT) 9-33 Research Insights Benefits  Reduced real-estate costs  Ability to leverage diverse knowledge, skills, and experience across geography  Ability to share knowledge of diverse markets  Can reduce work-life conflicts 9-34 Threats to Effectiveness Groupthink  “a mode of thinking that people engage in when they are deeply involved in a cohesive in-group, when members’ strivings for unanimity override their motivation to realistically appraise alternative courses of action” 9-35 Symptoms of Groupthink 9-36 Social Loafing Social Loafing  tendency for individual effort to decline as group size increases 9-37 Reasons for Social Loafing Equity of effort Loss of personal accountability Motivational loss due to sharing of rewards Coordination loss as more people perform the task 9-38 Question? The Organizational Behavior class has a project that counts for 50% of the class grade Groups of 10 have been assigned to complete it Duane thinks that he will not have to work very hard because the group is so large This is called _ A.Groupthink B.Cohesiveness C.Social loafing D.Collective groupthink 9-39 Video Case: Teamwork: Team Activities for Coworkers What types of activities are being used today for team building and skills development? Why these types of activities work? Are companies able to justify sending employees to fun training programs? How? Are corporate training programs such as those described in the video case growing in popularity? What benefits you think you would get from attending training programs like those described in the case? 9-40 ... repair trust LO9.5 Describe self-managed teams and virtual teams LO9.6 Describe groupthink, and identify at least four of its symptoms 9-2 Fundamentals of Group Behavior Group  two or more freely... interacting people who share collective norms and goals and have a common identity 9-3 Formal and Informal Groups Formal group  group is formed by a manager to help the organization accomplish... Groups Fulfill Organizational and Individual Functions 9-5 Tuckman’s Five-Stage Theory of Group Development 9-6 Group Development Process Stage 1: Forming Group members tend to be uncertain and