Organizational behavior 5e by kinichi Chap003KF developing global managers

Developing Global Managers Chapter Three McGraw-Hill/Irwin © 2012 The McGraw-Hill Companies, Inc All rights reserved Copyright © 2012 by The McGraw-Hill Companies, Inc All rights reserved After reading the material in this chapter, you should be able to: LO3.1 Describe a global mind-set, and explain how to build its three-component forms of capital LO3.2 Identify and describe the nine cultural dimensions from the GLOBE project LO3.3 Describe the differences between individualistic cultures and collectivist cultures 3-2 After reading the material in this chapter, you should be able to: LO3.4 Demonstrate your knowledge of the distinctions between high-context versus low-context cultures and monochronic versus polychronic cultures LO3.5 Explain what the GLOBE project has taught us about leadership LO3.6 Identify an OB trouble spot for each stage of the foreign assignment cycle 3-3 Developing a Global Mindset 3-4 A Model of Societal and Organizational Cultures Societal culture  involves shared values, norms, identities, and interpretations that result from common experiences of members of collectives that are transmitted over time 3-5 Cultural Influences on Organizational Behavior 3-6 Merging Societal and Organizational Culture Employees bring their societal culture to work with them in the form of customs and language Organizational culture affects an individual’s values, ethics, attitudes, assumptions, and expectations 3-7 Ethnocentrism Ethnocentrism  belief that one’s native country, culture, language, and behavior are superior to all others 3-8 Research Insight and Dealing with Ethnocentrism A survey of companies in Europe, Japan and the U.S found ethnocentric staffing and human resource policies to be associated with increased personnel problems Those problems included recruiting difficulties, high turnover rates, and lawsuits over personnel policies 3-9 Question? Patricia has lived in the US her entire life She believes that the US is the greatest country in the world Her belief is an example of _.  A Societal norm B Cultural paradox C Ethnocentrism D Collectivism 3-10 Leadership Attributes Universally Liked and Disliked Table 3-2 3-26 Question? Manuel is manager of a work crew He keeps to himself and prefers not to interact with his employees This is an example of which negative leader attribute A.Asocial B.Ruthless C.Eccentric D.Loner 3-27 Preparing for a Foreign Assignment Expatriate  refers to anyone living and/or working outside their home country 3-28 Common Types of Expatriate Performance Failures Early return from assignment Delayed productivity or project start time Disruption of relationship between expatriate and host nationals Damage to employer’s image Lost opportunities Problematic repatriation 3-29 The Foreign Assignment Cycle Figure 3-2 3-30 Avoiding Unrealistic Expectations Realistic job previews are a must for future expatriates Cross-cultural training  any activities aimed at enhancing the cultural awareness of employees to enable them to work more effectively with people from different cultural backgrounds 3-31 Key Cross-Cultural Competencies 3-32 Avoiding Culture Shock Culture shock  anxiety and doubt caused by an overload of new expectations and cues Best defense is comprehensive crosscultural training, including intensive language study 3-33 Question? Danielle is struggling with the anxiety of driving on the left-hand side of the road at her new job assignment in the U.K This is called _ A.Mentoring B.Collective culture C.Culture shock D.Societal adjustment 3-34 Support during the Foreign Assignment Host-country sponsors  assigned to individual managers or families  Serve as “cultural seeing-eye dogs” 3-35 Building a Support Network During a Foreign Assignment Informational support  includes knowledge to assist expatriates’ functioning and problem solving in the host country Emotional support  helps expatriates feel better about themselves and their situation when adjustment is difficult or overwhelming 3-36 Building a Support Network During a Foreign Assignment Stage 1: First, if not also foremost, expatriates need to be motivated to seek support Stage 2: Next, potential sources of support need to be identified and approached Stage 3: And once identified, the support provider’s willingness and ability to support needs to be determined and support needs to be utilized Stage 4: Support needs to be utilized Stage 5: Include support provider in the expatriate’s network—if the support was helpful 3-37 Successful International Assignments Be sure that repatriation is an explicit part of your international assignment plan Identify, establish, and maintain communications with sources of ongoing support in your home country Confirm that senior management openly and genuinely values international expertise 3-38 Video Case: Cirque du Soleil Why is Cirque du Soleil successful throughout the world? Why does the product transcend culture differences between countries? How the cultural influences influence organizational behavior at Cirque du Soleil? Why is it important for Cirque du Soleil to be a good corporate citizen? How does ethnocentrism relate to fulfilling this role? 3-39 Video Case: Disney Imagineering In what ways does Disney Imagineering truly live up to the title of a global company? Why are their parks and stories so universally accepted across cultures? For its remote locations, does Disney consider local cultural tastes too much? Should they “stick to their guns” more? What benefit does paying attention to local culture provide? 3-40 ... Influences on Organizational Behavior 3-6 Merging Societal and Organizational Culture Employees bring their societal culture to work with them in the form of customs and language Organizational. .. OB trouble spot for each stage of the foreign assignment cycle 3-3 Developing a Global Mindset 3-4 A Model of Societal and Organizational Cultures Societal culture  involves shared values, norms,... interpret ambiguous cross-cultural situations correctly 3-11 Project GLOBE GLOBE (Global Leadership and Organizational Behavior Effectiveness)  attempt to develop an empirically based theory to describe,