Slide international business ch10

Developing a Global Management Cadre Chapter 10 Prentice Chapter 10 Developing a Global Management Cadre      Preparation, adaptation, and repatriation Global management teams The role of women in international management Global multiculturalism: Managing diversity Working within local labor relations systems Prentice Chapter 10 Maximizing Global Human Resources Important areas of attention  To maximize long term retention and use of international cadre through career management so that the company can develop a top management team with global experience  To develop effective global management teams  To understand, value, and promote the role of women and minorities in international management in order to maximize those underutilized resources  To maximize the benefits of an increasingly diverse workforce in various locations around the world  To work with the host country labor relations system to effect strategic implementation and employee productivity Prentice Chapter 10 Support Systems for a Successful Repatriation Program (as recommended by Tung)  A mentor program to monitor the expatriate’s career path while abroad and upon repatriation  As an alternative to the mentor program, the establishment of a special organizational unit for the purposes of career planning and continuing guidance for the expatriate  A system of supplying information and maintaining contacts with the expatriate so that he or she may continue to feel a part of the home organization Prentice Chapter 10 The Role of the Expatriate Spouse   Effective cross-cultural adjustment by spouses is more likely when firms seek the spouse’s opinion about the international assignment and the expected standard of living, and when the spouse initiates his or her own predeparture training (thereby supplementing the minimum training given by most firms) Prentice Chapter 10 Phases in the Expatriate Transition Process    The exit transition from the home country, the success of which will be determined largely by the quality of preparation the expatriate has received; the entry transition to the host country, in which successful acculturation (or early exit) will depend largely on monitoring and support; and the entry transition back to the home country or to a new host country, in which the level of reverse culture shock and the ease of re-acculturation will depend on previous stages of preparation and support Prentice Chapter 10 The Expatriate Transition Process (Exhibit 10-1) Entry transition (initial confrontation) Adjustment (adaptation) Exit transition (anticipatory socialization) Exit transition Host Country Home Country Exit • • • • • • • Considered for expatriation Sensitivity to other cultures General training, int’l business expertise Considered for assignment Sensitivity to the host culture Predeparture training Selection Prentice Chapter 10 Entry Departure and travel Arrival and initial confrontation 10 On-site orientation and briefing 11 Culture shock Adjustment 12 Monitoring and support 13 Acculturation, adaptation 14 Failure or success The Expatriate Transition Process (contd.) Entry transition Adjustment Home country or new host country Exit 15 Considered for transfer or repatriation 16 Withdrawal 17 Orientation, career counseling Success Failure Prentice Chapter 10 Entry 18 Departure and travel 19 Arrival and initial confrontation 20 Orientation and briefing 21 Reverse culture shock or new culture shock Adjustment 22 Monitoring and support 23 Acculturation, adaptation Good Practices Used by Companies in Making International Assignments  They focus on knowledge creation and global leadership development  They assign overseas posts to people whose technical skills are matched or exceeded by their cross-cultural abilities  They end expatriate assignments with a deliberate repatriation process Black and Gregersen Prentice Chapter 10 Global Management Teams  The term global management teams describes collections of managers from several countries who must rely on group collaboration if each member is to experience the optimum of success and goal achievement Prentice Chapter 10 10 Global Teams in the Modern Global Enterprise (Exhibit 10-3) Global Environment Global competition; Technological developments; Markets; Government policies Prentice Global Strategy Optimizing global resources for competitive advantage Chapter 10 Networked Global Organization Global coordination and integration; local responsiveness; organizational structure, systems; personnel policies and reward systems that support cooperation International Teams Cosmopolitan HQ’s teams; strategic development teams; HQ’s subsidiary teams; technology transfer teams; coalition (joint venture) teams 11 Criteria for Evaluating the Success of International Teams  Do members work together with a common purpose? Is this purpose something that is spelled out and felt by all to be worth fighting for?  Has the team developed a common language or procedure? Does it have a common way of doing things, a process for holding meetings?  Does the team build on what works, learning to identify the positive actions before being overwhelmed by the negatives?  Does the team attempt to spell out things within the limits of the cultural differences involved, delimiting the mystery level by directness and openness regardless of the cultural origins of participants? Prentice Chapter 10 12 Criteria for Evaluating the Success of International Teams (contd.)  Do the members recognize the impact of their own cultural programming on individual and group behavior? Do they deal with, not avoid, their differences in order to create synergy?  Does the team have fun? (Within successful multicultural groups, the cultural differences become a source of continuing surprise, discovery, and amusement rather than irritation or frustration.) Indrei Ratiu Prentice Chapter 10 13 The Role of Women in International Management (Adler’s recommendations)  Avoid assuming that a female executive will fail because of the way she will be received or because of problems experienced by female spouses  Avoid assuming that a woman will not want to go overseas  Give female managers every chance to succeed by giving them the titles, status, and recognition appropriate to the position – as well as sufficient time to be effective Prentice Chapter 10 14 Global Multiculturalism: Managing Diversity Benefits of managing diversity       Reducing costs of high levels of turnover and absenteeism Facilitating recruitment of scarce labor Increasing sales to members of minority culture groups Promoting team creativity and innovation Improving problem solving Enhancing organizational flexibility Prentice Chapter 10 15 Dimensions of Workforce Diversity (Exhibit 10-5) Nat io orig nal in age u g L an Gend er Relig Workforce Diversity Family situation Race Sex ation t n e i r ual o a tu s t s l a t Mari Prentice Chapter 10 ion Culture Ag e Physi cal a b i l Soc ity ioec ono m ic s tatu s 16 Diversity Program Guidelines  Develop and communicate a broad definition of workplace diversity, including all kinds of differences, such as race, gender, age, work, and family issues  Attain visible commitment from top managers to support programs, and communicate to employees the importance of diversity to the firm’s competitive stance – that it is not just a matter of sensitivity training Hold managers accountable for meeting diversity goals  Avoid stereotyping groups of employees by using titles for them; focus instead on what all employees have in common, and on each individual’s value to the firm Prentice Chapter 10 17 Diversity Program Guidelines (contd.)  Set up a broad, diverse pool of talented people to be trained and eligible for job promotion or selection; but let it be known that the best person will get the job – and stick by that  Set up regular training programs with the goal to gradually change the corporate culture by educating workers about employee similarities as well as differences and the value those differences bring to the firm Prentice Chapter 10 18 GE Diversity Practices          Top management commitment and involvement Integrated diversity strategy Campus recruiting Hires expanded at top level to signal commitment and provide role models Career management Management of work/family issues (e.g., child care and flextime) Diversity education and training Communications Community outreach Prentice Chapter 10 19 Labor Relations  The term labor relations refers to the process through which managers and workers determine their workplace relationship This process may be through verbal agreement and job descriptions, or through a union written labor contract which has been reached through negotiation in collective bargaining between workers and managers Prentice Chapter 10 20 Dimensions of the Labor-Management Relationship  The participation of labor in the affairs of the firm, especially as this affects performance and well-being  The role and impact of unions in the relationship  Specific human resource policies in terms of recruitment, training, and compensation Prentice Chapter 10 21 Constraints in the Labor-Management Relationship  Wage levels which are set by union contracts and leave the foreign firm little flexibility to be globally competitive  Limits on the ability of the foreign firm to vary employment levels when necessary  Limitations on the global integration of operations of the foreign firm because of incompatibility and the potential for industrial conflict Prentice Chapter 10 22 Trade Union Decline in Industrialized Countries (Exhibit 10-6) Sweden Australia UK Germany New Zealand Japan US France 1985 1995 20 40 60 80 100 % of workforce in trade unions Prentice Chapter 10 23 Convergence in Labor Systems  Convergence in labor systems occurs as the migration of management and workplace practices around the world results in the reduction of workplace disparities from one country to another This occurs primarily as MNCs seek consistency and coordination among their foreign subsidiaries, and as they act as catalysts for change by “exporting” new forms of work organization and industrial relations practices Prentice Chapter 10 24 Trends in Global Labor Relations Systems (Exhibit 10-7) Forces for Global Convergence Current System Global competitiveness MNC presence or consolidation initiatives Political change New market economies Free-trade zones: harmonization (EU), competitive forces (NAFTA) Technological standardization, IT Declining role of unions Agencies monitoring world labor practices Prentice Chapter 10 Forces to Maintain or Establish Divergent Systems National labor relations systems and traditions Social systems Local regulations and practices Political ideology Cultural norms 25 ...     Preparation, adaptation, and repatriation Global management teams The role of women in international management Global multiculturalism: Managing diversity Working within local labor... Global Human Resources Important areas of attention  To maximize long term retention and use of international cadre through career management so that the company can develop a top management team... global management teams  To understand, value, and promote the role of women and minorities in international management in order to maximize those underutilized resources  To maximize the benefits