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Solutions and Services – Our second revenue stream by John Nielsen, SVP, Global Solutions and Services Keith Grassi, SVP, Plant Products & Technologies Agenda Shareholder value 2007-2012 The financial impact of our commitment to flawless turbine performance Customer value 2007-2012 The journey from reactive to predictive service provider Growth drivers Service business opportunities and challenges Unique revenue enablers Boosting sales and delivering project specific optimisation Vestas’ capital markets day 2012 Vestas Solutions and Services covering the entire value chain CONTINOUS DEVELOP, COST OUT, EXPAND ON RETROFITS, UPGRADES AND NONVESTAS TURBINES Vestas’ capital markets day 2012 Shareholder value 2007-2012 Growing revenue and earnings Translating into shareholder value Revenue (mEUR) EBIT margin %* 900 850 800 18 EBIT margin % * 16 705 700 14 623 600 12 504 500 400 300 298 200 100 0 2007 2008 2009 *Service EBIT before allocation of Group costs 10 396 Vestas’ capital markets day 2012 2010 2011 2012 (outlook) Revenue (mEUR) Where we came from Baseline 2007 Not recognised as a business Service revenue of EUR 298m resulting in loss Customer loyalty index alarmingly low Vestas’ capital markets day 2012 Where we are today Service recognised as a business opportunity