5 steps for building and ideal culture

5 Steps for Building an Ideal Company Culture (And what to watch out for!) Steps for Building an Ideal Company Culture Steps for Building an Ideal Company Culture (And what to watch out for!) • Introduction • Why culture Steps: Define core values Listen to your employees and let them shape the rest Start from the top down Communicate/Be transparent Embed values into development and engagement measurements Things to Watch Out For • Remote workers • Toxic employees Conclusion/Thanks bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture Meet our Presenters bamboohr.com Ivan Hurtt Benjamin Granger, Ph.D Strategic HR Evangelist Principal Consultant, Org Behavior Qualtrics.com Steps for Building an Ideal Company Culture What is Culture? Employees’ shared assumptions and norms about the organization as well as the tangible aspects of the work environment that influence and reflect these beliefs Ideal culture driven by: • Company leadership (top-down) • Core values of the organization • Vision & strategy of the organization Actual culture(s) • Can vary across business units, departments & locations • Can be incompatible (even contradictory) with the ideal culture bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture Why does Culture Matter? Nearly out of 10 executives Companies that proactively manage For example, organizations that surveyed cited culture as culture demonstrate revenue growth actively manage their cultures important yet only 12% of over a 10-year period that is, on typically have 30% higher levels of companies believe they average, 516% higher than those innovation and 40% higher levels of understand their culture who not retention bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture Building a Company Culture bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture Listen to Your Employees Employees’ shared assumptions and norms about the organization as well as the tangible aspects of the work environment that influence and reflect these beliefs Ideal culture Survey quick tips • • Survey the workforce or a representative sample of the workforce • Be prepared to look at data by business culture of their unit and the org • unit, department and location • How employees describe (in their own words) the Ask employees to rate their uAsk employees whether they are aware of the ideal cultural values Conduct focus groups with a range of • nits and the org on the ideal cultural values units / locations • Ask employees to explain what can / should be done to promote each cultural value bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture Listen to Your Employees bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture Top Down bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture When Leaders are Transparent • Problems are solved faster • Better team dynamics • Authentic relationships • Team promotes Trust in Leadership • Higher levels of performance, recruitment and retention achieved bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture Understanding Actual Culture(s) Use both quantitative and qualitative data to understand the actual culture(s) across the organization and how they differ from the ideal culture Quantitative Qualitative / verbatims • Are employees aware of the ideal • How employees describe the culture of their unit? culture? • How employees describe the culture of the • • How employees rate their unit on the organization as a whole? ideal cultural values? • How these differ from the ideal culture? How employees rate the organization • Are there different sub-cultures across the on the ideal cultural values? organization and where they exist? • What employees think the organization can to promote culture? bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture Driving the Ideal Culture: Manager 360s One of the best ways to continuously measure managers is with 360 degree feedback assessments 360 quick tips • Frame 360s as a “development only” activity o • No more than 50-60 total items • Organize behavioral items into 3-5 internal / external customers (Optional) • competencies • • leadership competency model • Anchor all response options Evaluators should provide actionable feedback to the manager on ways she / he can improve • bamboohr.com Managers should be rated on how well / often they display each critical behavior outlined in the Ask open-ended questions for each competency 3-5 subordinates, 3-5 peers, Direct Manager, Have managers complete a self-assessment Qualtrics.com Steps for Building an Ideal Company Culture Driving the Ideal Culture: Employees • The final hurdle to changing your culture is engaging your employees to promote the culture every day in their jobs • Beyond the steps already mentioned, it’s critical to provide employees an outlet to express their thoughts, concerns, and suggestions bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture Driving the Ideal Culture: Employees • Regular employee engagement and / or pulse surveys across the organization o Have employees rate their units and the organization as a whole on the cultural values o Have employees provide suggestions for ways to better promote the culture • Share the results of every engagement or pulse survey with the workforce o Results email, newsletter, town hall meetings, quarterly webinar, posters in locations with highlights • Hold employees accountable for taking personal action to help drive culture bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture Driving the Ideal Culture: Employees Personal action plans may sound daunting but they can be quick, easy, and extremely valuable Example Personal Action Plan • After each work day, take minutes to reflect on the following question o Did I my best to find meaning in my work? Provide employees with example action plans that they can engage in on a regular basis (daily, weekly) o Did I my best to be engaged in my job? o Did I my best to build positive relationships with my coworkers? o Did I my best to build positive relationships with my customers? • After each work week, take minutes to reflect on the following Encourage employees to tweak these and make them their own questions o What could I have done better to find meaning in my work? o What could I have done better to be engaged in my job? Encourage employees to use technology to support their action plan(s) o What could I have done better to build positive relationships with my coworkers? o What could I have done better to build positive relationships with customers? bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture Dealing with Toxic Employees DO DON’T • Talk to the person to try to understand • Bring the situation up with your other team members what’s causing the behavior • Give concrete, specific feedback and offer the opportunity to change • Look for ways to minimize interactions between the toxic employee and the rest of your team Allow them to mention it first and then provide suggestions • Try to fire the person unless you’ve documented the behavior, its impact, and your response • Get so wrapped up in handling the issue that you ignore more important work and responsibilities • Look for ways to minimize interactions between the toxic employee and the rest of your team bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture Managing Remote Workers Manager • • • • • • • • bamboohr.com Make use of technology Use video conferencing More advanced planning Trust Manage by objective High interaction 360 feedback Not all personalities work Qualtrics.com Steps for Building an Ideal Company Culture High Output Remote Workers Checklist Employee Find the right fit Make communication king Plan your work environment Figure out your energy level and when are you most productive Know what your company needs bamboohr.com Qualtrics.com Thank you! Follow BambooHR and Qualtrics on social media: bamboohr.com/blog | qualtrics.com/blog Questions? .. .5 Steps for Building an Ideal Company Culture Steps for Building an Ideal Company Culture (And what to watch out for! ) • Introduction • Why culture Steps: Define core values... Company Culture bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture bamboohr.com Qualtrics.com Steps for Building. .. Qualtrics.com Steps for Building an Ideal Company Culture Listen to Your Employees bamboohr.com Qualtrics.com Steps for Building an Ideal Company Culture Top Down bamboohr.com Qualtrics.com Steps for Building