SPEAKINGPART II: INDIVIDUAL TALK Phần kéo dài khoảng phút Trước bắt đầu vấn, thí sinh bốc thăm chủ đề chuẩn bị vòng 4-5 phút Phiếu bốc thăm có mẫu sau: You have minutes to talk about the topic Customer Relations Your talk may include, but not be limited to, the following ideas: - Why is it important to be polite when dealing with customers? - How to maintain a loyal base of customers? - How to deal with customer complaints? Các chủ đề bao gồm: Companies (Unit – Cuốn Intelligent Business Pre Intermediate) Work and jobs (Unit – Cuốn Intelligent Business Pre Intermediate) Products (Unit – Cuốn Intelligent Business Pre Intermediate) Service (Unit 12 – Cuốn Intelligent Business Pre Intermediate) Productivity (Unit 13 – Cuốn Intelligent Business Pre Intermediate) Advertising and Selling (Unit – Cuốn Intelligent Business Pre Intermediate) Brands (Unit – Cuốn Intelligent Business Pre Intermediate) Price (Unit 10 – Cuốn Intelligent Business Pre Intermediate) Customer Relations 10 Management 11 Motivation (Unit 15 – Cuốn Intelligent Business Pre Intermediate) 12 Success (Unit – Cuốn Intelligent Business Pre Intermediate) 13 Etiquette (Unit – Cuốn Intelligent Business Pre Intermediate) 14 Insurance (Unit 11 – Cuốn Intelligent Business Pre Intermediate)