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About the Author
Section 1
1 It’s more complicated than you think – common myths
1.1 Giving information is communicating
1.2 Communication is two way
1.3 What you say is the most important element of communication
1.4 It’s obvious what you mean when you communicate
1.5 Communicating effectively takes too long
1.6 You don’t need to plan your communication
1.7 Stories are for children
1.8 Big words make you look clever
2 The key components and basic principles of communication
2.1 Verbal and Non Verbal Communication
2.2 Choose your Channels wisely
2.3 Speaking and Listening
3 Communication breakdowns
3.1 Test understanding
3.2 Lack of consistency
3.3 When Words and Behaviour don’t match
3.4 Having a preconceived idea
3.5 Lack of Trust
3.6 The consequences of communication break-down
Section 2
Putting Communication Theory into Practice
4 Conducting productive appraisals
4.1 Frequency
4.2 Responsibility
4.3 Preparation
4.4 How not to do it
4.5 Intent
4.6 Physical surroundings
4.7 Focus
4.8 What are you noticing?
4.9 Questioning
5 Giving and receiving Feedback
5.1 Feedback is a gift
5.2 Golden Rules of Feedback
6 Making Change Work
6.1 Why change fails
6.2 The Change Curve
6.3 Principles of change communication
7 Delegating to get great results
7.1 Delegating versus Dumping/Abdicating
7.2 Understanding preferred management style
7.3 Basic principles of delegating
Section 3
Conclusion
Nội dung
FIONA COHN MAXIMISEYOURIMPORTANTBUSINESSCONVERSATIONS ACHIEVE A POSITIVE AND PRODUCTIVE RESULT IN ANY CONVERSATION Download free eBooks at bookboon.com