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ManageTrainLearn The Experts Teach Training Skills Download free eBooks at bookboon.com The Experts Teach: Training Skills 1st edition © 2014 ManageTrainLearn & bookboon.com ISBN 978-87-403-0783-2 Download free eBooks at bookboon.com The Experts Teach: Training Skills Contents Contents Preface When the Cat’s Away: Getting Better Frontline Decisions – Without You by Jef Mowatt If Developing Leaders is the Question, Training May Not Be the Answer by Kevin Eikenberry 11 You Can Learn Any Skill With Training But You Can’t Learn To Love It! by Lynda-Ross Vega 14 he Easiest Way to Learn by Steve Goodier 16 he Bonk Approach to Testing by Eric Garner 18 Training to Fail by Ravinder Tulsiani 20 www.sylvania.com We not reinvent the wheel we reinvent light Fascinating lighting offers an ininite spectrum of possibilities: Innovative technologies and new markets provide both opportunities and challenges An environment in which your expertise is in high demand Enjoy the supportive working atmosphere within our global group and beneit from international career paths Implement sustainable ideas in close cooperation with other specialists and contribute to inluencing our future Come and join us in reinventing light every day Light is OSRAM Download free eBooks at bookboon.com Click on the ad to read more The Experts Teach: Training Skills Contents Successful Change Flows From Learning, Growth, and Development by Jim Clemmer 22 Training? Just ASK by George Torok 24 Don’t Take My Word For It by David Diamond 26 10 Feedback is an Essential Element of Learning and Improvement by Jim Clemmer 28 11 How Shiny Are Your Goldish? by Bob Selden 31 12 Ways to Maximize Learning by Steve Kaye 35 13 Keeping Customers When hings Go Wrong: Five keys to Turning Upset Customers into Fans by Jef Mowatt 37 14 Trainers, Make Me Feel Wanted! by Erica Rowntree 41 15 A Parable of a Child by Steve Goodier 43 360° thinking Discover the truth at www.deloitte.ca/careers Download free eBooks at bookboon.com © Deloitte & Touche LLP and affiliated entities Click on the ad to read more ...ManageTrainLearn The Experts Teach Training Skills Download free eBooks at bookboon.com The Experts Teach: Training Skills 1st edition © 2014 ManageTrainLearn & bookboon.com... bookboon.com The Experts Teach: Training Skills Contents Contents Preface When the Cat’s Away: Getting Better Frontline Decisions – Without You by Jef Mowatt If Developing Leaders is the Question, Training. .. at bookboon.com Click on the ad to read more The Experts Teach: Training Skills Contents Successful Change Flows From Learning, Growth, and Development by Jim Clemmer 22 Training? Just ASK by George

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