The Experts Teach: Assertiveness ManageTrainLearn Download free books at Manage Train Learn The Experts Teach Assertiveness Download free eBooks at bookboon.com The Experts Teach: Assertiveness 1st edition © 2014 Manage Train Learn & bookboon.com ISBN 978-87-403-0767-2 Download free eBooks at bookboon.com The Experts Teach: Assertiveness Contents Contents Preface How to Feel and Project More Conidence in Your Life by Robert Graham Stop Being So Nice!: Customer Service Tips When People are Stressed by Jef Mowatt 11 Handling Passive Aggressive Employees by homas Cox 14 Quick Assertive Communication Skills for Professionals by Joshua Uebergang 16 Avoiding Oice Politics: How to Advance Your Career Without Bullying or Boot-licking by Jef Mowatt 18 “I Don’t Know How” Is Not a Valid Excuse by Steve Pavlina 21 Inferiority Complex and the Self-Image by Joshua Uebergang 24 www.sylvania.com We not reinvent the wheel we reinvent light Fascinating lighting offers an ininite spectrum of possibilities: Innovative technologies and new markets provide both opportunities and challenges An environment in which your expertise is in high demand Enjoy the supportive working atmosphere within our global group and beneit from international career paths Implement sustainable ideas in close cooperation with other specialists and contribute to inluencing our future Come and join us in reinventing light every day Light is OSRAM Download free eBooks at bookboon.com Click on the ad to read more The Experts Teach: Assertiveness Contents A 2-Letter Word hat’s So Hard To Say by Erica Rowntree 42 What Makes You a Quiet Person? How to Overcome Passive Behavior and Communication by Joshua Uebergang 44 10 Free to Be Me by Steve Goodier 47 11 Cultivating the Positive Mindset: Using Your Best-Self Airmation by Astrid Baumgardner 49 12 Hidden Gits: What Aikido Can Teach Us about Conlict by Judy Ringer 51 13 Self-Esteem Bricks by Victor Antonio G 54 14 Approach Anxiety by Steve Pavlina 57 15 Customers from Hell: Five Do’s and Don’ts for Calming Cranky Customers 16 by Jef Mowatt 67 Nice Teams Finish Last by homas Cox 70 360° thinking Discover the truth at www.deloitte.ca/careers Download free eBooks at bookboon.com © Deloitte & Touche LLP and affiliated entities Click on the ad to read more