Administrative medical assisting 5th by lindh chapter15

Chapter 15 Written Communications © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Composing Correspondence • Quality of correspondence reflects standards of medical office • Writing tips – Achieves purpose author intended – Follow style/format determined by your provideremployer – Organize key points – Establish tone of voice – Use language reader will understand – Sentences short and contain one idea or thought © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Composing Correspondence • Spelling – No misspelled or incorrectly used words – Many words not formatted in spell check on computer – Commonly misspelled words • Proofreading – Read document and check for accuracy – Proofreading in the Cloud © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Components of a Business Letter • • • • Date line Inside address Salutation Subject line © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Components of a Business Letter • • • • • Body of letter Complimentary closing Keyed signature Reference initials Enclosure notations © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Components of a Business Letter • Copy notation • Postscripts • Continuation page heading © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Letter Styles • Create portfolio or database of frequently used form letters and enclosures • Major styles of letters – – – – Full block Modified block, standard Modified block, indented Simplified © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Supplies for Written Communication • Letterhead • Second sheets • Printing multiple page business letters © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Supplies for Written Communication • Envelopes – – – – Stock and quality should match stationery used General standards for addressing envelopes Types of envelopes Mail merge © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Other Types of Correspondence • Memoranda • Meeting agendas Meeting minutes â 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Processing Incoming and Outgoing Mail • Incoming mail and shipments • Outgoing mail and shipments • Postal classes © 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Processing Incoming and Outgoing Mail • Formats for efficient mail processing – Zip + – Abbreviations International mail Legal and ethical issues â 2014 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part  ... Quality of correspondence reflects standards of medical office • Writing tips – Achieves purpose author intended – Follow style/format determined by your provideremployer – Organize key points