Practice book1 answer key

ANWER KEY to PB1 - AEP – K43 (7/2017) UNIT LISTENING Who works at the desk next to Stacey? (A) This afternoon (B) One desk lamp (C) I think Nick does How will Helen go to the airport? (A) She’ll drive her own car (B) For an overseas light (C) In about thirty minutes When is Mr Kang leaving for his trip? (A) Around the 25th (B) He probably can (C) To Amsterdam You’ve finished the performance evaluation right? (A) Yes, I received the invitation (B) There are a few left to (C) No You have to turn left here Should we go and see a movie or a musical? (A) I’m going this evening (B) A movie is cheaper (C) About two hours When will the security cameras be installed? (A) Probably by Wednesday (B) As far as I know (C) In the main corridor Where did you go on last vacation? (A) No, I was too busy (B) For two and half weeks (C) To a seaside resort What’s being served in the cafeteria today? (A) It’s on the basement floor (B) Sure, it’s a deal (C) Salisbury steak What are you planning to this weekend? (A) See a movie (B) Probably on Sunday (C) Okay I’ll that ASNWER KEY - UNIT 1 C A B ANSWER KEY – VOCAB UNIT 1 C E C 10 Have you heard of EZ Tech, the new startup? (A) Yes, I read about it (B) I’m a stranger here myself (C) It starts around 6:00 P.M A A A SPEAKING A What is your name? How you do? Where are you from? Are you Italian? B A B What you do, Jian? Where are you staying? What’s your hotel like? Nice talking to you C 10 A D READING 1 b c It applies innovative technologies and captures new opportunities for profitable growth (It explores for) crude oil and natural gas Chevron’s people / workers / employees environment subsidiaries safeguard solutions 10 resources READING Before you read 2 c d d a b) is c) aren’t a e d) are f e) isn’t b WRITING Jim is choosing the bank loan Jim has to pay over the period of years The number of foreign tourists to Japan increases every year At the moment they are working on many projects The messenger takes the packages Alison is going to apply for the business course next year Mr Blake approved a pay rise for you at the meeting yesterday We decided to finance the new hotel in Cairo 10 25 percent of the students study international trade 2 f a g b h UNIT LISTENING This microphone doesn’t seem to be working? (A) In the middle of the stage (B) Is it plugged in? (C) The laboratory’s microscope c e (C) Great When? Where is the best venue to host our seminar? (A) Try the Regency Hotel downtown (B) She left it on your desk (C) You’d make a great host Can you finish this all alone? (A) By next week’s deadline (B) I’ll need some assistance (C) He did it already Who will be promoted to general manager? (A) Sorry, he’s out of town (B) Jerry wrote most of it (C) It’s hard to day How about attending the fundraiser with me? (A) He appreciated it (B) This morning When will Mr Spector return from Shanghai? (A) Thanks I’d love to go (B) At Gate C10 (C) I didn’t know he was away (B) To honor a retiring employee (C) Let’s split the bill I tidied up the conference room yesterday? (A) It’s on the 3rd floor (B) It looks great now (C) Ms Dwain will that The guests are arriving in fifteen minutes? (A) Dinner will be ready soon (B) Three times a week (C) I guess he will 10 Have you used this machine before, or you need a demonstration? (A) It’s my first time using it (B) It mixes the materials (C) Yes, I’m at the station Are you free to discuss the menu for the banquet sometime today? (A) I’m available after 4:00 ASNWER KEY - UNIT 2 B B C A C ANSWER KEY – VOCAB UNIT 2 B E SPEAKING C A A A C B 10 A D A keen into enjoy doesn’t quite isn’t at always 10 week B Which day are you busy during the week? What time you get up? What you like about your company or college? What you in your free time? How often you travel abroad? How often you buy a newspaper? When you study English? READING 1 b c (It was) EUR 22.3 billion by identifying barriers to health and well-being, and developing solutions to overcome these barriers barriers to health and well-being Philips headquartered improving solutions 10 quality READING Before you read 2a 3c 4b d) F b) T c) F b) five c) ten b) When you start work? e) T d) afternoon f) T g) F e) two f) six h) T c) How many meetings you have? d) Do you use a notebook? e) Do you like to travel? WRITING 1 The company built a new factory, and it employed over 500 people The government is trying to control inflation, but inflation is still running at more than 6% The price for that typewriter is too high, so Mrs Peterson is not going to buy it She wants to order some shoes, but she needs to confirm the price first The bank continues to respond well to market dynamics both at home and abroad We didn't discuss item on the agenda, for here was hardly anytime People can call a computer screen either a monitor or a VDU You may talk to the General Manager about the production target, or you can consult the Production Manager about it The finance operations sector includes not only foreign exchange operations, but also accounting 10 Manual workers need neither high qualifications nor good management skills 2 and But or 7.So But and and UNIT LISTENING (C) The one in the corner Why was the workshop canceled? (A) Yes, I’ve been working on it (B) Because no one registered for it (C) It will cover public speaking skills Doesn’t Mt Glenn need a copy of the report? (A) It summarizes the overhead expenses (B) I’ve met him a few times (C) Yes, I’m printing one for him now Which file cabinet has the insurance information? (A) An annual policy, I think (B) You should take a taxi 4 Who can show me the way to Central Park? (A) Ask an attendant at the tourist center (B) Yes, the park is open all day (C) Did you look in your handbag? (C) I heard they’re on the way there Angie will reserve a table for the dinner? (A) Will she call the restaurant today? (B) Yes, I already ate (C) It’s on the reverse side I’m looking for some advice about my pension? (A) No, I know it all already (B) All right, please enter my office (C) It’s been there for some time How I log on to the database? (A) Type in your employee ID number (B) It contains customer information (C) Yes, I thought it was long Why did they fire Julie Haskins from Accounting? (A) She made serious mistakes (B) At the end of last month (C) About the annual budget 10 Shouldn’t the merger have been completed by now? (A) Please finish them yourself (B) Join us this evening (C) We still need the CEO’s approval The contracts were sent to the Chicago office, weren’t they? (A) I’ll contact him soon (B) They haven’t decided yet ASNWER KEY - UNIT 3 B C C ANSWER KEY – VOCAB UNIT D A A A A E C B A B SPEAKING A e a b 4f c 6d READING 1 a b It may cause problems for your employer and even affect the company's bottom line You shouldn’t beat yourself up / berate yourself for making it (your) mistake persons / people may share responsibility to follow your lead in confessing to your boss insignificant berate fix 10 option READING Before you read 10 C C 2e 3a 4c 5b The department is badly run; management don’t care; colleagues are not friendly b) F c) T d) F e) T f) T b) team c) department d) promotion g) T WRITING 1 The country’s economy is in difficulty; moreover, the government is facing increasing pressure from the opposition Business practices differ from country to country; therefore, businessmen not always face the same risks Retirement is compulsory at the age of 65; however, employees may retire upon reaching the age of 60 Profits have to increase by about 10%; otherwise, the company is not going to achieve its objectives All employees can get a four-week paid holiday each year; besides, the company provides free medical insurance for them Some advertisers try to push mediocre products on the public; thus, the consumers should beware Don't let him take on too much work; otherwise, he will not anything properly The measures to cut unemployment have been very effective; therefore, there is now less than 5% of the population out of work He presented his opinion at the board meeting; nevertheless, I think he gave a one-sided view of the problem 10 Less-developed countries offer investment incentives to attract foreign companies; moreover, there's cheap labour there 2 e a c f 6.d UNIT LISTENING Where did you leave your suitcase? (A) I’ll carry it for you (B) At the front desk (C) For my overnight trip (C) I can’t wait How did you hear about this job opening? (A) Usually every weekend (B) Yes, I’ll send you my résumé (C) By searching online Isn’t the sales position still open? (A) That’s what Mr Jacobs said (B) Yes, I’ll return it (C) Keep this door closed When you want to sort these files? (A) Into three piles, please (B) An hour from now (C) In the break room Could you tell me where the rest room is? (A) Right around that corner (B) That’s okay I’m not tired (C) This room is pretty large Why was our lobby redecorated? (A) To attract more visitors (B) The place across the street (C) Around the end of July Sarah went home already, didn’t she? (A) He comes in at 9:00 A.M (B) Yes, a few minutes ago I appreciate your allowing me to stay with you (A) I have her permission (B) We stayed at a hotel (C) Don’t mention it (B) The fire alarm went off (C) Sure, we can go inside 10 Which applicants should I interview first? (A) No, the other one (B) For a radio show (C) The youngest ones Why are all these people gathered outside the company? (A) Actually, I can’t help you ASNWER KEY - UNIT B A A B ANSWER KEY – VOCAB UNIT D C C B E A B B SPEAKING A business shower Double •4 internet non park READING 1 a c You should not ignore your error or place the blame on others You should show respect and / or should not things that offend your co-workers (your) mistake (a) leader aspire uncivil deadline 10.demonstrate READING Before you read 2f 2b 3e 3c 4d 4a 5a 6b B 10 C A b) knife, fork b) T c) taxi, cab c) T d) ferry, boat e) T d) F f) F g) T WRITING 1 When there is a vacancy in the company, the Personnel Manager and his department have to recruit a new employee The Personnel Department decides who receives an application form after it studies introductory letters from applicants They found a good agent for their company in Japan while they were marketing their products He received his money as soon as he presented the necessary documents to the bank Since the company launched a new product, it has expanded the market for that new product Consumers have a tendency to buy more where credit cards are accepted for payment of the merchandise Some women prefer to shop when they can bargain Most foreigners pay cash when(ever) they their shopping in Vietnam 2 e n f 10.j d 11.m 5.a 12 i b 13 l h 14 k c UNIT LISTENING Who’s in charge of the fundraiser? (A) If I’m busy (B) We had a lot of fun (C) Isn’t it Brandon? The orientation schedule revisions (A) I’ll add more chairs (B) Yes, I found it useful (C) What you suggest? needs Would you unpack these boxes? (A) I’m just on my way out (B) They arrived this morning (C) There’s more in the supply closet some Please visit me when you come to Milan? (A) He’s been there before (B) Yes, a morning flight (C) I certainly will Didn’t Jill already renew her contract? (A) I knew how to write it (B) What’s your contact number? (C) No, the paperwork wasn’t prepared Why did the train arrive late? (A) Not until 11:30 (B) There was a mechanical malfunction (C) Just show your ticket How about bringing a sack lunch on Monday? (A) We met at the restaurant (B) Sorry I just ate lunch (C) I was thinking about ordering takeout 10 How did you get hold of these new guidelines? (A) From the weekly newsletter (B) Just recently (C) For safety reasons Would you like a copy of my new book? (A) She has the original (B) Yes, very much (C) It shouldn’t take long What time is the delivery expected to arrive? (A) Let me check (B) She ordered it last Friday (C) Yes, It will ASNWER KEY - UNIT C C B B A A ANSWER KEY – VOCAB UNIT C A SPEAKING A a lot of any much C E a lot of any C C D some 10 A B many READING 1 a a b Inventory and Billing/ staff of Inventory and Billing in general The date requested for service terminals to provide installation Installation 10 technician READING b) T c) F d) F e) T b) 53% c) 2020 d) 47% e) $900 million b) decade f) executives c) earn g) double d) dishes e) developed f) F WRITING 1 They were not able to get the money from the bank because their documents did not meet the terms of the Letter of Credit Mr Laurier is such a reliable customer that we have never had any trouble getting payment from him Since you're our regular customer, we can give you a five- percent discount The company is going to introduce such new machines as computers, word-processors and faxes so that productivity of office work can increase He places orders for computer parts so regularly that we can offer him 10% off the list price As Transworld handles export - import documentation, it will prepare the bill of lading and customs entry forms on our behalf The order for computer parts will be so large that the purchasing manager wants to arrange insurance cover for the shipment of the goods Although the shippers handled the consignment carefully, all the machines were damaged beyond repair The company has moved to the city centre in order that it may be better placed to take on more business 10 Sales have not increased even though the company has spent a lot of money on advertising Although both imports and exports may fall next years, the levels are likely to be different As it was inconvenient for everyone, the meeting was postponed I finished work late because I had a lot of paperwork to Since he doesn’t know, I’ll ask someone else I wrote the date in my diary so that I wouldn’t forget the meeting this morning Some cultures prefer meetings to start on time whereas others are not bothered about punctuality Although the issues are important, not many people bothered to vote I kept his business card so that I would remember his name UNIT LISTENING (B) Yes, it covered the local economy (C) Brad showed me how to use it The copy machine has run out of paper again? (A) We don’t have space for it (B) Check the cabinet for more (C) Yes, he went out an hour ago Receipts should be given to Mr Swanson? (A) I saw him in person (B) How many seats are there? (C) Is he on the third floor The repairs on the engine will be completed soon, won’t they? (A) In about two hours (B) The latest model (C) Yes, a complete contract The data we gathered seems in order? (A) This what we ordered, isn’t it? (B) We’d better double-check to make sure (C) That will be three hundred and fifty dollars Who’s had their vacation already? (A) I got mine last month (B) An injection or a pill (C) Mr Kennedy made a donation Would you like the package shipped by regular or express mail? (A) Yes, thank you (B) It’s larger than expected (C) Regular is fine What are the special properties of this car? (A) It’s not the proper way (B) Let’s take a test drive and I’ll show you (C) That’s my personal property Should I recycle these boxes or just throw them out? (A) We’ll begin in ten minutes (B) It depends on the material (C) Under the counter 10 Ms Liu has been a great contributor to this charity? (A) After my paycheck arrives (B) The event was held yesterday (C) Yes, she’s so generous Did you hear this morning’s radio show? (A) Meeting in the afternoon would be better ASNWER KEY - UNIT B A C B ANSWER KEY – VOCAB UNIT B C 10 B A B 10 C B SPEAKING A aimed made design close D weighs costs A wide 10 postage E A colours 11 deliver READING 1 b a To provide great deals on upgrades on both RAM and processors Microprocessor Inc., problems purchased issues functioning issues 10 solve READING b) F b) brand c) T c) price WRITING I also have to send a lot of faxes This usually takes up time I never have enough time to all the work But I like my job very much I often meet people from different countries I have to travel a lot as well About once a month I fly to North America c 2.d e until 5.as if /as though as if /as though in the way while 10 in the way d) F e) F f) T d) sample e) goods f) retailers f b As though as though 11 as if g) F a before as soon as 12 in the way 13 as soon as UNIT LISTENING Where did you get that jacket? (A) I bought it online (B) Yes, It’s cold outside (C) It’s in the closet How often is the company newsletter released? (A) Around every two weeks 11 (B) You should read the letter (C) Monday, February 3 Where is the meeting room located? (A) At three o’clock, I think (B) Yes, definitely (C) Next to the elevator When does the cafeteria open? (A) At seven o’clock (B) Yes, the first floor (C) Lunch sets Ms Berger plans to lead the meeting (A) Ask her assistant (B) Yes, she left early (C) Isn’t she away on business? Why is Jennifer going to another company? (A) Because she was offered a raise (B) Yes, she’s the company’s executive (C) She’s travelling by subway I don’t understand why Jim hasn’t answered my e-mail? (A) I’m getting too much spam mail (B) Maybe he’s on vacation (C) I called, but there’s no answer Who is the leader of this organization? (A) I’ll introduce you in a moment (B) Jason Schwartz was absent (C) Feel free to look around 10 What time is the lecture expected to be over? (A) Sometime between and (B) I don’t know what he expects (C) I think it’s over there What kind of house are you interested in? (A) I have no interest in her (B) Sorry, I don’t live around here (C) Something spacious with two bedrooms ASNWER KEY - UNIT A A C A A ANSWER KEY – VOCAB UNIT C E SPEAKING C A A C B A Lisa: I really need an assistant to work on this sales and marketing project Ravi: I’m sorry, but the problem is that we can't employ any extra staff Lisa: It would be really helpful to/for me I can’t finish on time on my own Ravi: Why didn't you tell me that you had a problem with the project? Lisa: I didn’t realise there was so much work So, can I have an assistant? Ravi: I’m sorry, it’s just not possible Why don’t you give some of the work to safest Lisa: OK, I’ll think about it Ravi: I think you should speak to the Sales Manager I can call him for you Lisa: OK, thanks That’s a good idea READING 1 a d (it is considered) / (it is) an automatic gesture (it) may cause serious offence 5calling people by their first names 12 B D 10 A 10 the Germans exist disaster increasingly outsider READING b) analyst c) chairman d) founded g) sports b) F (Benetton isn’t in 12 countries It is in 120 countries.) e) married f) three c) T d) F (They don’t have five children They have three children.) e) T f) F (Benetton didn’t begin in India It began in Italy.) g) T h) F (He doesn’t have two brothers He has three brothers.) i) F (He wasn’t chairman of the Formula One team for 15 years He was chairman of the team for J years.) WRITING The sum of money (that) you borrow and you must repay is called capital A manufacturer whose costs are lower because of mass production can sell to customers at a lower price The presentation that was on the subject of “Purchasing high technology" was a success He deals with the customers who delay payment of their accounts The person (that) you owe money to is your creditor The office where I am working has been in operation for ten years We may never know the real reason why the General Director resigned No one can predict the day when a business can go bankrupt The person who owes money to you is your debtor 10 Corporations whose investments lead to new manufacturing techniques can afford costly research and development UNIT LISTENING Which department should be billed for the work? (A) I work in shipping and receiving (B) Yes, there’s an error on the bill (C) It’s listed at the top of the form Is this the counter for checking in? (A) I agree with you on that (B) Not too often (C) Yes, come right this way Are you free to talk right now, or should I call 13 you back later? (A) I don’t know who called me (B) I have time now (C) The tickets weren’t free today, weren’t they? (A) It’s just around the corner (B) I’ll check the institute’s Web site (C) They had a very negative attitude Have they completed the surveys already? (A) Send these documents to the HR department? (B) I’m not sure who will that (C) No, they won’t be finished until next week Why don’t we ride to the conference together? (A) To learn about sales (B) That’ll be easier (C) I’ll write it soon The awards ceremony was quite elegant (A) The Brookside Convention Center (B) Mr Martin will receive the award (C) I wish I could have been there How I get to Bexley Hospital? (A) No, I’m feeling better (B) Turn right at the stoplight (C) About thirty minutes 10 Why did Jane call a technician? (A) Yes, someone will be here by five (B) Because the internet connection isn’t working (C) No, she works in the personnel department Could you tell me when the bus will arrive? (A) Let’s meet at the terminal (B) The final destination is Leeds (C) It’s printed on your ticket The results of the attitude test were released KEY ASNWER UNIT C C B C ANSWER KEY – VOCAB UNIT E A B C D B B SPEAKING A 1c 2a 3b 4d 5b 6a 7d 8c READING 1 c b b factor students decrease degree graduate offers 14 B C C 10 B 10 rates READING Before you read 2g 3e 4c b) T c) F d) F 5b e) T 6a 7f f) F c) How ton g are the advertising slots? (30 seconds) d) What animals are in the Volkswagen advertisement? (dogs) WRITING The Managing Director of Gourmet LTD is Mr Mann, whose expertise on financial investments is well-known It is important to sometimes see clients in a more relaxed atmosphere where you can get to know your business partner better Mr Sanchez, whom Mr Blake met at the convention in Paris, has been the manager of General Union Bank PLC for five years The man who got an electric shock when fixing a duplicator is an engineer of Travel Services Stockholders whose financial liability is limited are not responsible for a company's debts Paul Rime manages Impex International, which employs 94 people in five offices Tet is the time when all offices and businesses are closed The factory where my brother is working finances its expansion by issuing more stock The annual conference of the Association of European Exporters adjourns at 11 o'clock, when all participants will have coffee break 10 Mr Green is planning the tour (that) his clients will be most interested in 11 The document which shows all your transactions is called a statement UNIT LISTENING Do you want to check these slides now or wait until tomorrow? (A) I’ll sign the check (B) Tomorrow is the 14th (C) Let’s take a look at them now Aren’t you taking a vacation this week? (A) No, that’s next week (B) Have a great time (C) Five days would be better (A) The photocopier isn’t working (B) There’s a newsstand over there (C) You can drop by anytime How long have you known Mr Banks? (A) Just a few days (B) It’s two kilometers (C) He’ll be available at 6:00 P.M Don’t you want to go to the musical when it’s in town? Where can I buy today’s paper? 15 (A) We had front row seats (B) I can’t wait to see it (C) No, she’s from a big city event (A) I’ve printed eight hundred (B) No, the lease is valid (C) It was record attendance Should we buy stocks now or wait until they are more stable? (A) We might have some in stock (B) Let’s see how they perform (C) Yes, we’d better stop now 10 The leathers handbags weren’t delivered yet, were they? (A) They’re in the stockroom (B) Anytime before 5:00 P.M (C) Can he deliver a speech tomorrow? Who’s delivering the first speech? (A) I’ll ask the event coordinator (B) Around 20 minutes (C) No, not this time Why don’t we discuss with Mr Perry? (A) I heard he’s away on business (B) Human resources can issue another one (C) Because my phone was turned off We’ll need at least five hundred flyers for the KEY ASNWER UNIT C A B A ANSWER KEY – VOCAB UNIT D A B A B C SPEAKING A good to see you all subject of my presentation three sections Secondly finally By the end of my talk READING 1 d d c Carlos Ghosn (some) employees head employee tax global 10 passport READING Before you read b) beverage e) market c) an outlet f) catering A d) revenue 16 A B E 10 A 2c 3e 4a 2b 3b 4c 5f 6b WRITING Sales will increase if there is a good advertising campaign Fatal accidents will happen unless workers observe safety regulations There will be no new products if they not any research Tourists will stay at a Ryokan if an excellent service is provided They won't attract the best people unless they offer better salaries The company can't charge higher prices unless it upgrades the product Send for a prospectus if you want more information about courses at Central College There won’t be a price war unless competitors enter the market Unit costs must be reduced if the company rationalises production 10 Labour costs won’t be lower unless the factory install robots UNIT 10 LISTENING When will your visa be renewed? (A) Let’s go travelling then (B) This spring (C) There was some paperwork (B) Yes, help yourself (C) I thought it was Jamie’s Are these their newest designs? (A) No, she hasn’t signed it (B) It was on the news (C) Yes, they are How can I get to the airport? (A) The departure terminal (B) Between and 12 (C) Take High way 120 Who made the bank deposit last night? (A) By 10:00 P.M (B) Victor did (C) No, thank you Samantha left me a message, didn’t she? (A) I didn’t receive any (B) You’re welcome (C) Leave it here please Where is this bus headed? (A) Take my seat (B) The fare increased (C) To the airport Should I set this sentence in bold font or in italics? (A) It was a bold decision (B) I’ve been to Italy once (C) In italics, please What’s the password for the intranet? (A) Actually, you don’t need one (B) Sorry, you can’t pass here (C) To download some files Which desk is yours? (A) The one against the back wall 10 Won’t you join our dinner Friday? 17 (A) Sorry, I’m too busy (B) She’s reserved two tables (C) At the seafood restaurant KEY ASNWER UNIT 10 B B A C ANSWER KEY – VOCAB UNIT 10 D E A C A C C A B 10 A C SPEAKING A a6 b5 c2 d4 e1 f7 gd READING 1 a b few of them / few of the 11.3m packages L.L Bean ships each year with extraordinary dispatch and efficiency go outside North America Customers can return a Bean product for any reason at any time and they get a replacement or their money back Gorman’s late grandfather / his late grandfather L.L Bean’s block committed dispatch 10 label READING Before you read 2c 3b 4f b) T c) F b) laws c) half 5g 6e d) T d) weekend e) F e) time 7a f) T f)message WRITING 1 If Alison got the qualifications, she would change her job, If she were young, she would apply for that job If they had some agents to distribute their products, they would develop some kinds of sales net work there, If they were provided with bank references, they may check their new customer out If they changed their sales approach, they would reach all their potential customers, We would be worried about his payment unless he were a reliable customer We can reduce the price unless it were a big order They wouldn’t need to break into overseas markets unless the home market were already saturated 18 He couldn’t send you copies of all the invoices for your records unless he were responsible for invoicing customers, They wouldn’t have to terminate the contract unless sales were below target UNIT 11 LISTENING Melisa has invited us to an orchestra performance (A) It was two hours long (B) We both play the violin (C) Great I love classical music Is there anyone here who is familiar with local tax laws? (A) The locals are very friendly (B) No I’ve paid all my taxes (C) I believe Mr Harrington is Why wasn’t Peter at the safety training? (A) He left to meet a client (B) For the new equipment (C) Yes, I learned a lot Should I prepare some refreshments for the meeting? (A) I already repaired it (B) No, I can’t print them (C) That would be nice Have you attended the first-aid course? (A) Two billion dollars in aid (B) Yes, they usually are (C) Not yet Is it helpful? Can you unclog the sink, or we need a professional? (A) In the men’s rest room (B) I’ll take a look (C) A professional artist Applicants are required to have a business degree right? (A) Forty-two people in all (B) No But it’s preferred (C) I own my own business What’s the address of Jessica Warson’s company? (A) The Saxon-Brown Agency (B) Let me check her business card (C) To discuss our contact I need to review the lease agreement (A) Yes, you can renew it (B) I’ll drop it off today (C) How long did it take? KEY ASNWER UNIT 11 C A C B ANSWER KEY – VOCAB UNIT 11 C A 10 How would you like to join our tennis team? (A) Ah, actually I’m terrible at sports (B) We like her very much (C) What time was the game? B C B C E SPEAKING A Opening: 3, Stating the topic: 4, Suggesting action: 1, Responding to suggestions: 2, READING 19 B B D 10 A a d They wanted better communications with their supervisors (It has decided to) spend more money on retaining employees labour turnover Marriott’s dead-end fatter costly 10 slow READING b) Japan c) Middle East d) China b) abroad f) interrupt c) gift g) multi-task d) exchange h) disagree e) US e) luck WRITING If the clerk had read the instruction, he wouldn’t have cut his fingers when using the paper shredder If they had been satisfied with the contract terms, they wouldn’t have renegotiated the contract If the workman had hit a loose rail and fell, he wouldn’t have broken both of his legs If the customers had paid, he wouldn’t have born the risk If they had agreed to fix a commission at 15% on total sales, he wouldn’t have refused to be a sole and exclusive agency for them If there hadn’t been two errors in the invoice, they wouldn’t have sent a letter of complaint to the supplier If there hadn’t been a great deal of damage to the goods, they wouldn’t have got the surveyor to inspect the case If this consignment had been handled carefully, they wouldn’t have forwarded the surveyor's report with a claim If they hadn’t needed to complete orders for two of their major customers, they wouldn’t have asked the supplier to ship the additional 8,000 pencils as soon as possible 10 If Justin's hadn’t opened a new store in the shopping centre, they wouldn’t have launched a grand opening sale to celebrate the occasion UNIT 12 LISTENING Did you have a nice vacation? 20 (A) Next Friday (B) Unfortunately, I had to cancel it (C) Italy or France would be nice My access code didn’t work this morning (A) I got here at eight (B) Yes, four-one-two-two (C) Talk to Mr Larson Haven’t you received my package? (A) What day was it shipped? (B) Put them in the storage room (C) Yes, I think I will Did you know that Lily got promoted? (To move somebody to a higher position in a company) (A) No, but I’m so happy for her (B) In about a month (C) She’s a well-known writer Who will be the main speaker instead of Mr Reid? (A) The speakers connect to this stereo (B) I wasn’t aware that he’d canceled (C) It’s in the main auditorium Tomorrow is the registration deadline for the course (A) Was it beneficial? (B) Negotiation skills (C) Then I’ll sign up today Why don’t you book a room in advance? (A) That’s not necessary (B) Through the internet (C) It was a great advance Can’t we let each of the donors give a speech? (A) That will take too long (B) For a local charity (C) It was impressive What you think of the prototype? (A) The designers did a great job (B) She purchased the same type of bag (C) I think I will 10 Where’s the seminar taking place? (A) It hasn’t been announced yet (B) Yes, you can bring a guest (C) I stayed at the Firth Hotel 21 KEY ASNWER UNIT 12 A B A B C ANSWER KEY – VOCAB UNIT 12 D C A C A A A E A 10 A B SPEAKING A 2a 3d 4f 5c 6b READING 1 d a their products are different/ or believed to be different different prices in different places economists prices balanced deal with raise 10 deal with READING Before you read b) part-time e) rising b) T f) T b) fallen b) has worked f) has risen c) unemployed f) trades person d) employment g) recession c) T g) T c) be c) fell g) took h) occupation d) F d) risen d) wanted h) T e) increase e) haven’t been WRITING The relative clause The company fired its Sales Director, who was taken to court The management consultants who advised me were not very good Our computer system which breaks down frequently costs over £1m Sven Anderson, who has impressed everybody, joined as Chief Executive last year The team leader who speaks several languages comes from Ha Noi Our head office which is very costly to run is located in Zurich e) F f) worked Our Managing Director, who has been very successful, was recruited from outside the firm 2 Some Japanese visitors who gave me this gift came yesterday This is a gift (that) the Japanese visitors who came yesterday gave it to me A friend, whose laptop I borrowed, wants it back A marketing manager who is leaving the company tomorrow works in my department The presentation that we went to yesterday was very interesting I met a woman whose sister works for ABN A man who wants to see you is waiting in reception My favourite boss was a woman who was younger than me She had not had a formal university education She went straight from school to a travel firm in Cardiff, which is the capital of Wales The firm, which organised business travel and holidays for top executives, was one of the biggest travel firms in the UK One of the top executives, who met her when she was organising his firm’s company trip, was really impressed with her He hired her as his PA, which meant she was able to accompany him around the world When he retired she succeeded him as Chief Executive and the company went from strength to strength She was a leader who was fair but firm and was willing to deal with difficult issues immediately Her employees, who all spoke very highly of her, were very motivated She had a clear strategy for the business which her staff understood and fully supported She was also compassionate and her secretary, who had worked with her for many years, greatly admired her She was married and had two children Her husband, who worked with her in the business, described her as a superwoman ‘She has enormous energy which enables her to work harder than other people,’ he said ‘She hasn’t missed a single day through illness.’ The conditional clause f e h d b c a 2 Mr Lo probably won’t want to go out for dinner if he has had a meal on the plane  If it (will be) is their first visit to England, I expect they might want to some sightseeing I may go and visit their headquarters if I (will go) go to London next week Please don’t hesitate to contact me if you require any further information  What should I if everyone (will be) is still talking when I want to start my presentation? If you (will go) go to Paris next week, I can give you the name of a good hotel I know 3 If we recruited foreign nationals, we would build an international team If we didn’t train our staff, they would leave the company If we offer career opportunities, they will stay in the company If our salary structure changed, it would be easier to attract new staff 7 If we invest in management training, there will be less money for technical training If we exchanged personnel, there would be more integration If sales increase, we can justify training If they promote / promoted the brand better, they’ll gain market share If you left / had left earlier, you might have got there on time If anyone from Head Office visits, they always stay / will stay in a five star hotel If I were you, I’d / I’ll call their technical support number If I have / had more time, I’d be able to come up with a solution If it breaks down / will break down, it takes days for the service engineer to arrive If you needed the money urgently, I could phone / could have phoned Accounts now to try and speed up your payment If you enter the date in the wrong format, the computer doesn’t / didn’t recognise the information 10 If we’d been / we were more careful, we wouldn’t have lost so much money  ... discuss the menu for the banquet sometime today? (A) I’m available after 4:00 ASNWER KEY - UNIT 2 B B C A C ANSWER KEY – VOCAB UNIT 2 B E SPEAKING C A A A C B 10 A D A keen into enjoy doesn’t quite... office, weren’t they? (A) I’ll contact him soon (B) They haven’t decided yet ASNWER KEY - UNIT 3 B C C ANSWER KEY – VOCAB UNIT D A A A A E C B A B SPEAKING A e a b 4f c 6d READING 1 a b It may... all these people gathered outside the company? (A) Actually, I can’t help you ASNWER KEY - UNIT B A A B ANSWER KEY – VOCAB UNIT D C C B E A B B SPEAKING A business shower Double •4 internet non