Performance Management and Appraisal
After studying this chapter, you should be able to:
Comparing Performance Appraisal and Performance Management
Why Performance Management?
An Introduction to Appraising Performance
Classroom Teaching Appraisal By Students
Realistic Appraisals
Continuous improvement
The Components of an Effective Performance Management Process
Defining Goals and Work Efforts
Performance Appraisal Roles
Performance Appraisal Roles (cont’d)
Steps in Appraising Performance
Designing the Appraisal Tool
Performance Appraisal Methods
Graphic Rating Scale with Space for Comments
Portion of an Administrative Secretary’s Sample Performance Appraisal Form
Performance Management Outline
Performance Management Outline (cont’d)
Slide 20
Performance Appraisal Methods (cont’d)
Alternation Ranking Scale
Ranking Employees by the Paired Comparison Method
Slide 24
Slide 25
Slide 26
Appraisal-Coaching Worksheet
Examples of Critical Incidents for an Assistant Plant Manager
Example of a Behaviorally Anchored Rating Scale for the Dimension Salesmanship Skill
Management by Objectives (MBO)
Computerized and Web-Based Performance Appraisal
Potential Rating Scale Appraisal Problems
A Graphic Rating Scale with Unclear Standards
Potential Rating Scale Appraisal Problems (cont’d)
How to Avoid Appraisal Problems
Who Should Do the Appraising?
Advantages and Disadvantages of Appraisal Tools
The Appraisal Interview
Performance Contract
Checklist During the Appraisal Interview
The Appraisal Interview (cont’d)
Slide 42
Slide 43
Slide 44
Creating the Total Performance Management Process
Information Required for TRW’s Web-Based Performance Management System
HR Scorecard for Hotel Paris International Corporation*
Key Terms