Lean six sigma process improvement tools and techniques by donna summers chapter 02

Leadership Chapter Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458 • All Rights Reserved Leadership • Lead: To guide on a way To direct on a course or in a direction To direct the operations or activity or performance Orchestrate • Manage: To direct, control, or handle To administer or regulate To make submissive Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458 • All Rights Reserved Leadership The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output and simultaneously to bring pride of workmanship to people Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to a better job with less effort Dr W Edwards Deming Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458 • All Rights Reserved Leadership • Dr W Edwards Deming’s tools for leadership: – – – – – – Fourteen Points Non-faulty Systems Plan-Do-Study-Act Cycle Economic Chain Reaction Red Bead Experiment Management by Fact and with a Knowledge of Variation Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458 • All Rights Reserved Leadership • Leader – innovate – long range perspective – asks what and why – has eye on the horizon – challenges status quo Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers • Manager – – – – administer short range view asks how and when has eye on bottom line – accepts status quo © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458 • All Rights Reserved Leadership • A Leader – – – – – – – – earns respect is a coach is encouraging guides by example inspires makes work fun rewards success treats you as a valued colleague Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers • A Boss – – – – – – demands respect is a taskmaster is critical rules by fear commands makes work a burden – punishes mistakes © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458 • All Rights Reserved Leadership • Leaders need: – Personal Integrity • Do what you said you would when you said you would it – Self-Respect: • Resolve personal issues that are effecting your self image – Respect for Others: • Seeing the other person, their needs, their feelings as viable Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458 • All Rights Reserved Leadership • How Leaders Provide Direction? – They ask the questions: • What must be done? • What could be done? • What should be done? Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458 • All Rights Reserved Leadership • How Leaders Provide Direction? – Leaders look into the GAP between what is and what should be • They: – – – – – Stop, Look and Listen Stop your normal routine Look and listen for cues Challenge assumptions Test assumptions Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458 • All Rights Reserved Leadership • Four Styles of Leadership – – – – Directing Consultative Participative Delegating Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers • The Converse of Four Styles of Leadership – Dominating – Over-involving – Overaccommodating – Abdicating © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458 • All Rights Reserved Leadership • Leadership Styles – Directing • Taking Responsibility and making decisions on your own • Giving information about what to do, how to it, and why it should be done • Giving people recognition for following your directions Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458 • All Rights Reserved Leadership • Leadership Styles – Consultative • Involving people in your responsibilities and making decisions based on their input • Seeking information for analyzing and solving your problems • Giving people recognition for making contributions to problem-solving Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458 • All Rights Reserved Leadership • Leadership Styles – Participative • Supporting people with their responsibilities by helping them think through problems • Asking questions to help others analyze and solve their problems • Giving people recognition for seeking or accepting support Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458 • All Rights Reserved Leadership • Leadership Styles – Delegating • Giving people responsibility and letting them make decisions on their own • Maintaining limited communication through briefings and updates • Giving people recognition for accepting responsibilities Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458 • All Rights Reserved Leadership • Leadership Advice: – Never propose anything to another person unless you are prepared to take full responsibility for making it happen • integrity: are you willing to this yourself? – Control the presentation • Be alert to distracting influences Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458 • All Rights Reserved Leadership • Leadership Advice: – Praise Loudly – Blame Softly Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education, Upper Saddle River, NJ 07458 • All Rights Reserved  ... what and why – has eye on the horizon – challenges status quo Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers • Manager – – – – administer short range view asks how and. .. guides by example inspires makes work fun rewards success treats you as a valued colleague Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers • A Boss – – – – – – demands... Orchestrate • Manage: To direct, control, or handle To administer or regulate To make submissive Lean Six Sigma: Process Improvement Tools and Techniques Donna C Summers © 2011 Pearson Higher Education,