The difficulties of inbound and outbound tour guides in vietnam suggest some solutions for them for specific situations

Topic 13 The difficulties of inbound and outbound tour guides in Vietnam.. The difficulties of inbound and outbound tour guides in Vietnam • 3.. Definition of Tourism International t

Class:

13DTA11

Welcome to Group Sushi’ s presentation

ENGLISH FOR HOSPITALITY

Group SUSHI

Preparation and implementation by:

Topic 13

 The difficulties of inbound and

outbound tour

guides in Vietnam.

 Suggest some

solutions for them for specific

situations.

I am having great time in Vietnam… Specially when I have such great help from the guide…

• 1 Definition of tourism

• 2 The difficulties of inbound and

outbound tour guides in Vietnam

• 3 Interview with tour guides

• 4 Suggest some solutions including

solutions for some specific situations

 professional issue

 work pressure issue

 professional ethics issue

1 Definition of Tourism

International tourism

Inbound tourism

Outbound tourism

Domestic tourism Internal

tourism

National tourism

• Domestic tourism, involving residents of the

given country traveling only within this country.

• Inbound tourism, involving non- resident traveling in the given country.

• Outbound tourism, involving residents traveling in another country.

Source: UNSD/UNWTO Workshop Madrid 17/20 July 2006

individual who guides tourists, both foreign and domestic, for a fee, commission, or any other

remuneration.

• Guiding tourists to visit the

special destinations in Vietnam

• Translate local language for

foreigners

• Share local knowledge about

villages, culture and nature

• Show major sites to tourists

• Manage and take care of

guests

• Help the provincial guide with

activities in the village or forest.

• Guiding tourists to travel

another country

• Interpret foreign

language for Vietnamese

• Give general information

• Manage the itinerary

• Make sure that guests are

satisfied

• Take care of expenses

• Take care of

injuries/illnesses

• Coordinate activities

Outbound tour guide Inbound tour guide

Outbound vs Inbound tour guide

The difficulties of both

tour guides in general

Lack of

KNOWLEDGE

NECESSARY SKILLS

PREPARING MEDICAL SUPPLIES

EXPERIENCE

FLEXIBILITY

THE FIRST AID DESTINATIONS

COMMUNICATION

PRESENTATION

FOREIGN LANGUAGE

ABOUT PROFESSIONAL

ISSUE

The difficulties of both

tour guides in general

BUSY TIME

RELATIONSHIPS

ARISING PROBLEMS

TOURIST’S DEMANDING

THEMSELVES

ABOUT WORK PRESSURE ISSUE

SOLVING

FAMILY LOVER FRIENDS

HEALTH

FIND

A MATE HOMESICK

CURBING

IMPOLITE GUESTS

PERSONAL FEELINGS STRESS

The difficulties of both

tour guides in general

NO FIXED

SALARIES

TRAVEL AGENTS

COMPETITION

ABOUT WORK PRESSURE ISSUE

UNAUTHORIZED

GUIDES

SENIOR GUIDES

LITTLE SUPPORT

DEPENDENCE ON

POOR PAYMENTS

YOUNG GUIDES

ASK FOR COMMISSION GOVERNMENT

MONEY

The difficulties of both

tour guides in general

Lack of

SINCERE

THOUGHTFUL

POLITE

ABOUT PROFESSIONAL ETHICS ISSUE

BASIC VIRTUES

DISCRIMINATION

AGAINST SUCCUMBING

TEMPTATION

OF MONEY

EMOTIONAL PITFALLS RICH-POOR

RELIGION RACE

APPEARANCE

• Dearth of civic

facilities including toilets and fresh rooms for tourism.

Outbound tour guide Inbound tour

guide

Inbound tour

guide

The difficulties of each tour guide

type in particular

• Requiring more complex

authentication procedures

than inbound guides

• Receiving little support

when guiding overseas

tourists in case of arising

problems.

• Costly expenses when

students go to practice as a

outbound tour guide.

• Difference in climate,

sometimes extremely rigors

• Rules of behavior of each

country is different

Interview with tour guides

Mr Trần Văn Dương

The tour guide in HCMC,Vietnam

• Knowledge

• Foreign languages skills

• Communication skills

• Organization skills

• Teamwork skills

• Managing time effectively

• Good behavior

• Tour preparing thoughtfully

• Decisiveness

• Patience

SOLUTIO

NS

IMPROVING

• Health(doing exercise, don’t overwork)

• Calm

• Enthusiasm

• A proactive nature

• Understanding

• Flexibility

• Self-confidence

• Self-respect

• Professional appearance

• Sense of humor

• Personal integrity

• Authenticity

KEEPING

SPECIFIC SITUATION

 Withdrawing experience for self after each guiding tour.

Thank

you

for

your

LISTENIN

G!

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