Thuc tap Anh VAn

Put the five sections of a complaint letter in the right order: Put the five sections of a complaint letter in the right order: A complaint letter Politeness Situation Complication Resolution Action 1. S 1. S 2. C 2. C 3. A 3. A 4. R 4. R 5. P 5. P I. W I. W arm up arm up II. N II. N ew Words ew Words 1. complication complication (n) : (n) : ` Sự phức tạp Sự phức tạp 2. (to) float (v) : (v) : Nổi Nổi Chính quyền Chính quyền địa phương địa phương 3. local authorities (n) : (n) : ` Ngăn cản Ngăn cản 4. (to) prohibit (v) = (to) prevent (v): ` II. N II. N ew Words ew Words Sự phức tạp Sự phức tạp Nổi Nổi Chính quyền Chính quyền địa phương địa phương Ngăn cản Ngăn cản 1. complication complication (n) : (n) : ` 2. (to) float (v) : (v) : 3. local authorities (n) : (n) : ` 4. (to) prohibit (v) = (to) prevent (v): ` I would suggest that your company should tell your drivers to clear I would suggest that your company should tell your drivers to clear up all the trash on the ground before leaving. up all the trash on the ground before leaving. The Director The Director L & P Transport Company L & P Transport Company 431 Le Loi Boulevard 431 Le Loi Boulevard HCMC HCMC Dear Sir/Madam Dear Sir/Madam I am writing to you about the short stop of your trucks around my I am writing to you about the short stop of your trucks around my house on their way to the north. house on their way to the north. When the trucks of your company have a short break on the streets When the trucks of your company have a short break on the streets around my house, the drivers have left lots of garbage on the ground around my house, the drivers have left lots of garbage on the ground after their refreshment. When the trucks leave the place, the ground is after their refreshment. When the trucks leave the place, the ground is covered with trash and a few minutes later there is smell and flies. covered with trash and a few minutes later there is smell and flies. Yours faithfully Yours faithfully Tran Vu Nhat Tran Vu Nhat I look forward to hearing from you and seeing good response from I look forward to hearing from you and seeing good response from your company. your company. S1 S1 S2 S2 S3 S3 S4 S4 S4 S4 I would suggest that your company should tell your drivers to clear I would suggest that your company should tell your drivers to clear up all the trash on the ground before leaving. up all the trash on the ground before leaving. The Director The Director L & P Transport Company L & P Transport Company 431 Le Loi Boulevard 431 Le Loi Boulevard HCMC HCMC Dear Sir/Madam Dear Sir/Madam I am writing to you about the short stop of your trucks around my I am writing to you about the short stop of your trucks around my house on their way to the north. house on their way to the north. When the trucks of your company have a short break on the streets When the trucks of your company have a short break on the streets around my house, the drivers have left lots of garbage on the ground around my house, the drivers have left lots of garbage on the ground after their refreshment. When the trucks leave the place, the ground is after their refreshment. When the trucks leave the place, the ground is covered with trash and a few minutes later there is smell and flies. covered with trash and a few minutes later there is smell and flies. Yours faithfully Yours faithfully Tran Vu Nhat Tran Vu Nhat I look forward to hearing from you and seeing good response from I look forward to hearing from you and seeing good response from your company. your company. R R S S A A C C P P The Director The Director L & P Transport Company L & P Transport Company 431 Le Loi Boulevard 431 Le Loi Boulevard HCMC HCMC Dear Sir/Madam Dear Sir/Madam I am writing to you about the short stop of your trucks around my I am writing to you about the short stop of your trucks around my house on their way to the north. house on their way to the north. S S C C When the trucks of your company have a short break on the streets When the trucks of your company have a short break on the streets around my house, the drivers have left lots of garbage on the ground around my house, the drivers have left lots of garbage on the ground after their refreshment. When the trucks leave the place, the ground is after their refreshment. When the trucks leave the place, the ground is covered with trash and a few minutes later there is smell and flies. covered with trash and a few minutes later there is smell and flies. R R I would suggest that your company should tell your drivers to clear I would suggest that your company should tell your drivers to clear up all the trash on the ground before leaving. up all the trash on the ground before leaving. I look forward to hearing from you and seeing good response from I look forward to hearing from you and seeing good response from your company. your company. A A Yours faithfully Yours faithfully Tran Vu Nhat Tran Vu Nhat P P III. P III. P ractice ractice 1. 1. What does Mr. Nhat complain about? What does Mr. Nhat complain about? He complains about the drivers leaving lost of garbage He complains about the drivers leaving lost of garbage on the ground after their refreshment. on the ground after their refreshment. 2. 2. What problems does he mention? What problems does he mention? When the trucks leave the place, the ground is covered When the trucks leave the place, the ground is covered with trash and a few minutes later there is smell and with trash and a few minutes later there is smell and flies. flies. 3. 3. What does he suggest? What does he suggest? He suggests that the company should tell the drivers to He suggests that the company should tell the drivers to clear up all the trash on the ground before leaving. clear up all the trash on the ground before leaving. Exercise 1: 6a (P.52): Exercise 1: 6a (P.52): Answer the questions Answer the questions II. P II. P ractice ractice 1. 1. What do you complain about ? What do you complain about ? The way people catch fish The way people catch fish 2. What problems do you want to mention ? 2. What problems do you want to mention ? Fish and other animals have died. Fish and other animals have died. 3. What suggestions do you want to make ? 3. What suggestions do you want to make ? Prohibiting and fining heavily anyone catching fish in this Prohibiting and fining heavily anyone catching fish in this way. way. Exercise 2: 6b (P.53): Exercise 2: 6b (P.53): Answer the questions Answer the questions III. P III. P ractice ractice Exercise 3: 6b Exercise 3: 6b Write a complaint letter Write a complaint letter (P.53): (P.53):