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I Warm up Put the five sections of a complaint letter in the right order: Politeness Situation Complication A complaint letter Resolution Action S C A R P II New Words complication (n) : ` Sự phức tạp (to) float (v) : Nổi Chính quyền ` local authorities (n) : địa phương ` (to) prohibit (v) = (to) prevent (v): Ngăn cản II New Words complication (n) : ` Sự phức tạp (to) float (v) : Nổi Chính quyền ` local authorities (n) : địa phương ` (to) prohibit (v) = (to) prevent (v): Ngăn cản S1 S2 S3 S4 S4 The Director L & P Transport Company 431 Le Loi Boulevard HCMC Dear Sir/Madam I would suggest that your company should tell your drivers to clear up all the trash on the ground before leaving I am writing to you about the short stop of your trucks around my house on their way to the north I look forward to hearing from you and seeing good response from your company When the trucks of your company have a short break on the streets around my house, the drivers have left lots of garbage on the ground after their refreshment When the trucks leave the place, the ground is covered with trash and a few minutes later there is smell and flies Yours faithfully Tran Vu Nhat The Director L & P Transport Company 431 Le Loi Boulevard HCMC Dear Sir/Madam I would suggest that your company should tell your drivers to clear R up all the trash on the ground before leaving I am writing to you about the short stop of your trucks around my S house on their way to the north I look forward to hearing from you and seeing good response from A your company When the trucks of your company have a short break on the streets around my house, the drivers have left lots of garbage on the ground C after their refreshment When the trucks leave the place, the ground is covered with trash and a few minutes later there is smell and flies Yours faithfully P Tran Vu Nhat The Director L & P Transport Company 431 Le Loi Boulevard HCMC Dear Sir/Madam I am writing to you about the short stop of your trucks around my S house on their way to the north When the trucks of your company have a short break on the streets around my house, the drivers have left lots of garbage on the ground C after their refreshment When the trucks leave the place, the ground is covered with trash and a few minutes later there is smell and flies I would suggest that your company should tell your drivers to clear R up all the trash on the ground before leaving I look forward to hearing from you and seeing good response from A your company P Yours faithfully Tran Vu Nhat III Practice Exercise 1: 6a (P.52): Answer the questions What does Mr Nhat complain about? He complains about the drivers leaving lost of garbage on the ground after their refreshment What problems does he mention? When the trucks leave the place, the ground is covered with trash and a few minutes later there is smell and flies What does he suggest? He suggests that the company should tell the drivers to clear up all the trash on the ground before leaving II Practice Exercise 2: 6b (P.53): Answer the questions What you complain about ? The way people catch fish What problems you want to mention ? Fish and other animals have died What suggestions you want to make ? Prohibiting and fining heavily anyone catching fish in this way III Practice Exercise 3: 6b Write a complaint letter (P.53): IV Homework Write your complaint letter to your teacher about throwing garbage on your school ground everyday