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verb used when you want to get someone’s attention politely, especially when you want to ask a question excuse / ɪkˈskjuːz / verb excuse me used when you want to get someone’s attention politely, especially when you want to ask a question : Excuse me, can you tell me the way to the museum please? to exchange a cheque etc for the amount of money it is worth cash verb to exchange a cheque etc for the amount of money it is worth : Traveller’s cheques can be cashed at most hotels for a small charge cash a cheque/postal order/draft etc noun [ uncountable ] official papers or cards, such as your passport, that prove who you are identification/ aɪˌdentəfəˈkeɪʃən, aɪ ˌdentɪfəˈkeɪʃən / noun [ uncountable ] official papers or cards, such as your passport, that prove who you are : Do you have any identification? noun [ countable ] a small official document that you get from your government, that proves who you are, and which you need in order to leave your country and enter other countries passport / ˈpɑːspɔːt / noun [ countable ] a small official document that you get from your government, that proves who you are, and which you need in order to leave your country and enter other countries They need to check that your passport is in order .noun [ countable ] someone whose job is to welcome and deal with people arriving in a hotel or office building, visiting a doctor etc receptionist / rɪˈsepʃənɪst / noun [ countable ] someone whose job is to welcome and deal with people arriving in a hotel or office building, visiting a doctor etc verb used to thank someone in a polite way or to say that you are grateful for something they have done appreciate / əˈpriːʃieɪt / verb used to thank someone in a polite way or to say that you are grateful for something they have done : Thanks ever so much for your help, I really appreciate it verb [ transitive ] to give someone something and receive something different from them SYN change exchange verb [ transitive ] to give someone something and receive something different from them SYN change exchange something for something Where can I exchange my dollars for pounds? noun [ countable ] an amount of money that is given back to you if you are not satisfied with the goods or services that you have paid for refund / ˈriːfʌnd / noun [ countable ] an amount of money that is given back to you if you are not satisfied with the goods or services that you have paid for : They refused to give me a refund conjunction from the time when something happens once / wʌns / conjunction from the time when something happens : Once I get him a job, he’ll be fine adjective useful to you because it saves you time, or does not spoil your plans or cause you problems OPP inconvenient convenient / kənˈviːniənt / adjective useful to you because it saves you time, or does not spoil your plans or cause you problems OPP inconvenient : Mail-order catalogs are a convenient way to shop noun [ uncountable ] the protection an insurance company gives you, so that it pays you money if you are injured, something is stolen etc SYN cover coverage / ˈkʌvərɪdʒ / noun [ uncountable ] the protection an insurance company gives you, so that it pays you money if you are injured, something is stolen etc SYN cover health care coverage noun [ countable ] a flat piece of wood, cardboard etc in a public place, with writing on it that gives people information signboard / ˈsaɪnbɔːd / noun [ countable ] a flat piece of wood, cardboard etc in a public place, with writing on it that gives people information THANK YOU ... exchange a cheque etc for the amount of money it is worth cash verb to exchange a cheque etc for the amount of money it is worth : Traveller’s cheques can be cashed at most hotels for a small charge... grateful for something they have done appreciate / əˈpriːʃieɪt / verb used to thank someone in a polite way or to say that you are grateful for something they have done : Thanks ever so much for your... adjective having happened or existed before the event, time, or thing that you are talking about now previous / ˈpriːviəs / adjective having happened or existed before the event, time, or thing that