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Chapter 2: Enquiries TRANSLATION I ENGLISH- VIETNAMESE 1.Chúng có quan tâm mô hình Cutter 05 biết ơn bạn gửi cho báo giá cho máy 2.chúng biết ơn giới thiệu bạn đến phái đoàn thương mại Nhật Bản Hà Nội 3.chúng muốn thường qui định tài khoản hàng ngày với vận đơn toán 30 ngày Một khách hàng bạn mong muốn mua xe máy cho cổ phiếu Hãy gửi cho chào hàng với hạn mục điều kiện ưu đãi Chúng vui lòng thông báo với quý công ty có nhu cầu đặn tủ lạnh nhãn hiệu Sanyo thị trường mong muốn quý công ty gửi cho chào hàng Nếu dự kê giá quý công ty có sức cạnh tranh, sẵn sàng đặt hàng lượng lớn sản phẩm hóa chất Chúng phải làm rõ từ đầu việc giảm giá thiết yếu Khi đặt đơn hang lớn với nhà cung cấp khác, thường nhận chiết khấu 3% 10 Phòng thương mại Anh cho biết tên công ty quý ngài 11 Chúng xem quảng cáo ngài số nhật Tạp chí Nông nghiệp 12 Chúng biết tên địa công ty quý ngài qua giới thiệu Đại sứ quán Nhật Bản, họ cho biết công ty quý ngài công ty xuất mặt hàng … độc quyền 13 Chúng muốn mua mặt hang … công ty quý ngài quảng cáo trên/trong … muốn biết liệu … 14 Công ty nhà sản xuất chủ chốt mặt hàng… Việt Nam 15 Nhân dịp xin tự giới thiệu nhữ ng công ty thương mại hàng đầu kinh doanh tất loại vải sử dụng cho ngành công nghiệp dệt may 16 Hiện có nhu cầu lớn loại mặt hàng áo thun chất lượng cao mà quý ngài sản xuất 17 Chúng tham gia vào thị trường dành cho lấy làm vui mừng quý ngài báo cho 18 Chúng lấy làm vui mừng nhận qui cách phẩm chất máy tính cá nhân IPC ngài với bảng giá xuất chi tiết việc giao hàng 19 Chúng lấy làm biết ơn ngài gửi cho tờ quảng cáo, báo giá ngài nói rõ thời gian giao hàng với điều khoản toán ưu đãi II VIETNAMESE-ENGLISH It would be useful if you could send us samples of your ranges If goods dispatched meet our requirements, we will place a large order In circumstances that you cannot offer us in this deal, please inform us an estimated price list Please inform us the minimum cost of CIF, Danang port of destination and state the quantity and different sizes of your goods supplied from stock We would like to acknowledge whether trade discount is included in deal We are investigating a manufacturer who could supply us a wide range of sweaters in the teenage market If you need more information, please contact us or visit our website at the above address We are regret to inform you that we are unable to offer high quality tea, immediate delivery method If you can meet orders of 500 sets at once, please send us catalogue and pricelist 10 We usually get a 10% trade discount and quantity discount on the order of more than 1000 pcs 11 Under the circumstances that we make an advance payment under the terms of payment on delivery, what is the discount on advance payment you are able to allow us? 12 Your prospect of ready - made garments sales in this market is promising We look forward to receive your early quotation of price list and pattern - card 13 We are interested in the purchase of tea, originating from Vietnam, prompt delivered 14 We learn that you are the leading exporting company of this kind of goods and you are able to provide us the specifications we need 15 If your price is reasonable, quality is satisfactory and delivery terms are accepted, we will place large orders 16 Several of my customers have recently expressed an interest in the purchase leather shoes, and have enquired about their quality 17 We are planning to purchase tea from Vietnam Please send us the best sales letter by telex and specify package origins, available quantity and earliest time of delivery 18 Please quote FCA prices and state freight by sea to Hai Phong port 19 If the quality we request is not available, you can send us similar items 20 As we usually place very large orders, we believe that you will consider to allow us certain preferential terms LETTER WRITING Letter 1) Dear Sir/Madam Our company is one of the main wholesales and retails suppliers in Vietnam specializing in household electronics We are interested in purchasing the Sony Internet TV - BRAVIA ™ HD EX720 series Could you please send us more details about the range? We would also be obliged if you could offer us current price list As the market for this product is very potential at the end of the year, trade and other types of discount would be prefered We look forward to receiving your early reply Yours faithfully (signed) P.P Nguyen Hung Manager of Import and Export department Letter Dear Sirs We are one of the leading textile retailers specializing in children’s imported sweaters in Ho Chi Minh City Because of the recognition that Vietnam is the potential market for these items, we are looking for a manufacturer who can supply us with a wide range of sweaters for children Could you please send us your current catalogues and pricelist? We would also greatly appreciate it if you could offer these items at the best prices This enables us to maintain the competitive selling prices, which have been an important reason for the growth of our business If our conditions interest you, you will meet a trial order of 200 items In circumstances that they find a ready sale and meet customers’ satisfaction, we will be willing to place larger orders regularly with you in the future We look forward to receiving your early reply Yours faithfully Letter For the attention of the Chief Excutive Officer Dear Sir/Madam Our company is a medium-sized chain of retailers in Vietnam, which has branches in commercial and educational regions We were impressed by the new ZX99 computer model,which is originated from England and exclusively distributed by Kington Corporation, from your advertisment on the April’s edition of the Laptop Users’ Journal ZX99 is the higest class model with the characteristic that it can easily interact with other computer types.Therefore, we believe that it will attract customers’ attention and there will be a brisk demand for this model if it is widely known We would appreciate if you could send us more information such as the sales literature, instruction manual We would also need your catologue and wholesale quotation We hope to hear from you soon Your faithfully Vy Tran (Miss) Sales Manager Red Spot computers Co Letter 4: Dear Sir We would like to introduce ourselves as a company specializing in importing constructional machines and facilities basing in 149, Le lai street, district 1, HCM city, VN Now we are looking for a supplier of bulldozers We would, therefore, be obliged if you could send us catalogue, brochure, price list and firm order of this product We also attach our company brochure and list of some big worldwide enterprises with whom we have had business relationship for many years for your reference We want to emphasize the importance of price in current Vietnam market because of the presence of several similar products branding from Russia, Japan… If you want to penetrate to this market, you have to have the most favorable policies for first order If your price is reasonable, other terms and conditions are satisfactory, we will place a trial order of items by deferred payment method In the future, we hope to place large and regular order due to the high demand of Vietnam market for these products We hope that you will not miss this opportunity, therefore, we are looking forward to receiving above documents soon Your faithfully Chapter 3: Replies to enquiries TRANSLATION I ENGLISH- VIETNAMESE Chúng lo bạn chưa biết thay đổi diễn thị trường Nói hàng Hàn Quốc, bạn cần biết chất lượng cao nhiều so với họ Chất lượng hàng hóa tốt Vì thế, đảm bảo với bạn bạn không gặp rắc rối việc xúc tiến bán hàng sản phẩm Nó có lợi Tôi mong bạn thích Chúng tổi hiểu bạn gặp khó khăn việc cạnh tranh Bạn nói rõ số lượng bạn cần để điều chỉnh giá cách tương ứng 7.Giá phù hợp Bên cạnh đó, sản phẩm cạnh tranh Xét mặt chất lượng, không sản phẩm hãng qua mặt sản phẩm Như quý ngài biết, năm gần chi phí sản xuất tăng nhanh 10 Chúng mong quý ngài đề cập chất lượng vượt trội sản phẩm đến người dùng quý ngài 11.Chúng lấy làm tiếc giảm giá theo yêu cầu quý ngài, nhiên mong muốn hợp tác với quý ngài 12.Chúng tin việc so sánh công chất lượng sản phẩm mặt hàng tương tự khác thuyết phục quý ngài việc đưa mức giá hợp lý 13 Nếu sản phẩm không đáp ứng yêu cầu quý ngài, vui lòng cho biết qui cách mà quý ngài mong muốn 14 Chúng gặp nhiều áp lực việc gửi cho quý ngài sưu tập đày đủ thiết kế bán chạy 15 Thanh toán có giá trị dựa vận đơn đường biển, hóa đơn chứng nhận kiểm định thư tính dụng hủy ngang mở với bên hưởng lợi ngân hàng thương mại Luân Đôn 16.Chúng lấy làm tiếc thông báo với quý ngài đáp ứng yêu cầu quý ngài thời gian tới 17.Chúng đảm bảo cung cấp đủ hàng cho quý ngài thông qua giao hàng nhanh 18 Chúng vui mừng báo với quý ngài hôm gửi cho quý ngài mẫu sau qua sở giao bưu kiện 19.Salex phục vụ 20 màu bán mức giá thấp đáng kể 20.Chỉ 0.3% khấu trừ từ giá CIF, quý ngài muốn thực giao dịch với CFR tự mua bảo hiểm cho hàng hóa II- VIETNAMESE ENGLISH Our products are efficient, reliable, time - saving and economic, and you will be surprised that they not cost too much Our service contracts following the sale of special products guarantee an endurable activation with highest efficiency Our products help you offer to customers products with unexceptionably important specifications such as grip and reliability We are ready to offer you special discounts of 3% for any orders prior to March 6th They are produced in as many styles and attractive, elegant and charming colours as more expensive coats we have learned that there has been a large demand for macadamia in your market and we are pleased to enclose our current price list with the hope that you could introduce those products to your potential clients in your country we regret to inform you that we are not in the position of dealing on price FOB basis because dealing on price CIF basis with all other clients is our common custom 8 we are offering the products of actual highest quality for very favourable terms and conditions and we welcome the oppoturnity to offer you our service we assure that you will find our products satisfactory in all aspects and this wonderful type of fabric will find a ready sale 10 Because price of some of chemical products has the tendency to increase, we hope you can fully take advantage of this once in a lifetime oppoturnity and place an immediate order 11 we would like to confirm and thank you for your enquiry of 20 May In replying, we would be pleased to supply you a full range of samples of arts and crafts for which there is a brisk demand in your market so that you can choose 12.For your references, we are pleased to enclose the letter with the catalogue and the newest price-list of this year selling season, in which many new models of this year and new versions of last year’s favorite models will be recommended for you and because we can the prompt delivery, we hope to receive your official order in the foreseeable future 13 We would like to enclose the catalogue number 123 and the newest price list with the most favorable conditions and we believe our products will meet your requirements 14 Because the demand for this product is quite large and the number of the product available in stock is limited so we would like to urge you to have a quick decision to make an order soon 15.The price is based on CIF, Hai Phong without road freight cost and insurance cost to any internal cities 16 These products are sold at different markets and warmly welcomed We recommend you to give it a try, which may bring huge benefits 17 We are delighted to announce you that we are in postition to provide you with cotton garments which are much favored in foreign countries 18 Because of our lasting conversant relationship, we are prepared to offer you a 5% trade discount, besides quantity discount of 5% with over $100,000 orders 19 We can offer an exception and agree 5% discount to respond to your substantial orders Frankly, this is a large disadvantage for us because we have quoted you the lowest price 20 We usually discount 1% for over 1000- unit orders and we regret to inform you that this is the highest level we can offer currently because we will face big difficulties if we offer you higher discount IV (LETTER) Replies to Enquires Letter 1: Dear Mr Dhan Thank you for your enquiry dated 10 November We are pleased to inform you that we are in position to supply you your requested quantity from our wide range of sweaters In response to your request for a 20% trade discount off net list prices, we regret that we cannot offer more than 15% However, we give a 5% quantity discount on offer that exceeds 2000 USD We always deal on payment by sight B.E Nonetheless, we would be prepared to review this once we have established a firm trading association with you Enclosed you will find our summer catalogue and price-list quoting prices CIF London We are sure you will find a ready sale for our products throughout London, and we hope we can reach agreement on the terms quoted We would like to thank you again for your writing We look forward to receiving your official order Yours sincerely Dung Huynh Sales Director Encl + 01 catalogue + 01 price list Letter 2: Dear Mr Stuart We were pleased and grateful to receive your enquiry of 28 January 2016 In respect to overcoats that Mr Stuart asked for, we would like to offer these products for both men and women at the price of 60 USD and 50 USD respectively It should be notified that the prices are on FOB Saigon port without packaging In circumstances if Central Glassgow is desirous to trade on CIF London, we are in position to arrange to charter a ship and provide insurance for goods Your order is ready for pickup at our own place of business and the delivery can be fulfilled within weeks from the date of receiving your official order Payment is to be effected by an irrevocable L/C into account of Vietcombank​, ​to be opened in seller’s favor of 100% invoice with the Commercial bank, London We also regret to inform you that we run out of small and medium sized women’s overcoats now until the end of April However, enclosed you will find our latest catalogue and price list of various children’s overcoat designs so that Glassgow can have a reference As Glassgow is a new customer, we are willing to offer a trade discount of 10% in addition to 5% quantity discount compared to gross prices of every common order with the value of over 10,000 USD Packaging will be carried out under your detailed instruction You could be secure that we would this carefully to prevent the packing from tears in the process of delivering We would like to thank you again for your enquiry and look forward to receiving your early order Yours sincerely (signed) Encl + 01 Catalogue + 01 Price list Letter Dear Ms Croft bh Thank you for your enquiry of 14 May and we would be pleased to inform you that we are able to supply you products that well meet your requirement Enclosed you will find our current catalogue and price list in which all prices are quoted CIF London We believe that a 5-year guarantee on all of our equipments and that all materials used are of the highest quality will satisfy you As our prices are highly competitive due to small pr b ofit margin, we regret to tell you that there will be no credit terms However, if your orders exceed $5,000, we are prepared to offer a 5% quantity discount off net prices Thank you for your interest and we look forward to receiving your orders soon Yours sincerely (signed) P.P Gred Busch Marketing manager Letter 4: Dear Mr Black We were pleased to receive your enquiry No.432 in which you expressed an interest in our leather shoes and leather bags, and are enclosing the offer No DT 4450 We would like to draw your special attention to the fact that all our under offer products are produced from materials which were carefully selected by the highest skilled craftsmen Samples and Catalogue will be under a separate cover These products have been exported to many countries in which consumers are all satisfied with their high quality, attractive styles, elegant colours and reasonable prices Therefore, we are sure that you will find a ready sale for our products in England Prices are quoted FOB Saigon Port, Incoterms 2010, and are deducted 2.5% for over 10,000 US dollars orders Packaging will be under your instruction We assure that packaging will be carefully done; therefore, you not need to worry about packing damages Once again we would like to thank you for your enquiry We would welcome any further questions you may have Yours sincerely (Signed) Encl offer No DT 4450 Letter 5: Dear Mr Crane Thank you for your enquiry of 20th November for groundnut kernels Offering price is $550 per MT including packaging expenses Our price is quoted FOB basis, Saigon port, according to Incoterms 2000 This is the first order so we agree a 10% discount off total order value in your favor besides a 5% commission We inform that we are prepared to deliver within 30 days from the date receiving your official order Groundnut kernels are packaged i​ n single jute new bags, net weight of each is 50kg Payment is to be effected by an irrevocable L/C confirmed by a bank, sight payment, to be opened into account of Vietcombank, Hochiminh agency, in our favor of whole value of the order We can assure you that our product can be are of your standards and you won’t find any trouble in promoting the sale of our products We also have to emphasize that because of the huge demand for this product in the market currently, we can not make sure the offering price and favorable conditions in the offer enclosed this letter still validate after th January We look forward to receiving your order soon Yours sincerely (signature) P.P Nguyen Bao Hoa Director Enc offer Chapter 4: QUOTATION TRANSLATION English- Vietnamese Đây giá hời quý ngài không hỏi thêm giảm giá Chúng chấp nhận yêu cầu giảm giá quý ngài giá giảm đến mức thấp Gía dựa phương thức CIF, theo phương thức CFR quý ngài yêu cầu Gía báo tính sát nhắc vừa phải Chúng thường chiết khấu thương mại 10% Tuy nhiên, thêm vào đó, chiết khấu 5% áp dụng cho nhà bán sỉ cung cấp đơn hàng có số lượng 10,000 Gía biến động mà không báo trước theo biến động thị trường Đây bảng báo giá thấp hoan nghênh thư hoàn giá Thư báo giá hoàn toàn cố định giá giảm đến mức giới hạn Thư hoàn giá quý ngài phải bị hủy bỏ thấp so với mức giá phổ biến thị trường 10 Chúng tin việc so sánh công mặt chất lượng sản phẩm sản phẩm đến từ công ty khác thuyết phục quý ngài việc đưa mức giá thỏa đáng 11 Mặc dù giá quý ngài đưa thấp tiêu chuẩn chấp nhận, xem để bắt đầu mối quan hệ làm ăn với quý ngài 12 Đây mặt hàng bán chạy thị trường Châu Âu Những thương vụ đáng kể ký với khách hàng khác thực mức giá 13 Chúng giao dịch mức giá quý ngài thấp nhiều so với giá vốn 14 Giá bán sở CIF Hải Phòng không bao gồm cước đường bảo hiểm từ cảng đến đến thành phố nội địa khác 15 Sự biến động giá thị trường giới đòi hỏi phải có điều chỉnh giá mặt hàng máy quay phim $800 CIF Sài Gòn 16 Vì tình hữu nghị xem xét ngoại lệ để giảm giá chút không đến mức 17 Vì việc kinh doanh hoàn thành toàn thị trường quý ngài mức giá Nhật Bản, lấy làm tiếc chấp nhận thư hoàn giá quý ngài 18 Không phải hứng thú ký kết thương vụ với quý ngài cách để thay đổi mức quý ngài đề nghị Vietnamese - English Please note that all of our prices are quoted on CIF basis This is our general practice to business and we believe that you can accept this You will find that our products are moderately priced and of high quality We not usually allow individual customers discount but considering our long - standing business relationship, we will offer 20% off retail price We can quote the gross price including cost of delivery of $20 for 100 items These items are exempted from VAT Please note that the prices quoted are just provisional We may be forced to increase the prices when there is an increase in raw material cost We could only keep the prices quoted within weeks After this period, the prices are subjected to change in accordance with fluctuation of exchange rate As prices of chemical products have the tendency to increase, we encourage you to place orders as soon as possible The price of cameras was adjusted to $789 per set, replacing any our previous quotations 9 All quotations are dependent on our final confirmation Unless both parties have other agreements, all prices are established without any discounts 10 As cashew nut prices tend to increase in the market, we have to make the adjustment following the popular price in the world 11 We will consider offering you added 5% discount if your value of order is over $10,000 12 Consider your support so far, we are willing to offer you 15% discount higher than that we allow other customers 13 Although the quoted price is ex-factory price, if there are any requirements, we are in positon to arrange transportation and insurance for goods Unless any other regulations are estalished, payment is to be effected by 30-day Bill of Exchange, Document against Payment 14 We will consider increasing the discount to open the market as this is our new product 15 Enclosed you will find our latest quotation for the type of sweaters for which there is a brisk demand in your market 16 We are prepared to offer you a 5% special discount for any orders received by the end of this month 17 We learn that there has been a large demand for sport sockers in your market and would like to take this opportunity to enclose our quotation number 1912 BH for your consideration Letter Dear Sir/Madam Thank for your enquiry of 16 June in which you expressed an interest in VS44TD table tennis bats and VB50MT badminton bats We are pleased to inform you that the quoted price of these badminton bats is $2 per piece, FOB Haiphong We are also willing to offer you 5% trade discount in addition to 3% quantity discount for orders not less than 100 pieces Payment is to be effected by L/C at sight and delivery is made within weeks from the date of receiving your official order We regret to say that our VS44TD table tennis bats have run out of stock; however, we can supply you the model VS45MH of the same quality at the price of $8 each Conditions and terms, including delivery, payment and discount, are similar to badminton bats’ Please let me know if we can be of further help Yours faithfully Letter Dear Sir/Madam Thank you for your enquiry No.2431 of June 20 in which you have expressed an interest in our 306/TLd male shoes and 295/MTd female shoes We have pleasure in enclosing our catalogue and informing you that price for 360/TLd male shoes,which is quoted CIF Briston including packing, is $20 each Delivery shall be made by September 20 and payment shall be effected by an irrevocable sight L/C, which is opened through ABC Commercial bank in Briston 15 days before delivery date Considering 295/MTd female shoes, we no longer produce these articles Instead, we would like to introduce you the 306/TLd shoes, which are more fashionable with a price of $25 each, not higher than the 295/MTd shoes’ Enclosed you will find our current price list Prices will be firm if you place an order within 15 days from now Once again thank you for your enquiry Yours faithfully (signed) Encl +01 catalogue +01 price list Letter Dear Mr Stuart Thank you for your enquiry of 28 January in which you expressed your interest in our ranges of coat This is quotation for your required types of coat: Merchandize name specifications merchandize code price/each women coat yellow, big-sized TL021 USD15 man coat blue, big-sized TL25 USD17 man coat grey, small-sized TL027 USD16 Please note that prices are on FOB Saigon basis, excluding packaging If you would like to deal on CIF London price, we are able to arrange the freight and insurrance We are in the position to supply these goods from stock and delivery is made within weeks on the receipt of the official orders Payment is to be made by irrevocable L/C at Chamber of Commerce Britain, into our account at Vietcombank, in favor of the seller for 100% of the invoice Especially concerning medium sized and small sized women coats, please note that these types are currently out of stock and delivery can only be made until the end of April However, we would like to enclose our latest pricelist and catalogue of some of our children coats with various designs for your reference Because you are our new customer , we are willing to grant you the trade discount along with quantity discount 5% off the net price with order over $10000 Thank you for your interest and we look forward to your orders Yours sincerely (signed)(Miss) Saaaaaaaaaales Maaaaaanaaaaageeeeeer Encl +20 catalogue Chapter 5: OFFERS Vietnamese - English There would certainly be no trouble in supplying you with a fairly full selection of our latest and best selling models which were produced for all ages We are confident that our offer will be acceptable to you and we hope to receive your trial order We hope you will see that terms mentioned in this offer are satisfactory and we can assure you that your order will always receive our immediate attention Because demand for this item in the world market exceeds supply we are currently unable to offer you Technical documents are required to be made in copies One copy will be forwarded to you earlier for translation purpose The others will be supplied with goods Our products enable you to offer your customers an item that is beyond criticism in those vital qualities of durability and reliability The goods are to be packed in card board boxes with flower designs suitable for display in supermarkets The new packaging for our tea sets is in Vietnamese traditional style and we are confident that it will attract customers Our packaging is not only seaworthy but also strong enough to protect the goods from possible damages 10 We will pack 10 dozen of goods to a carton, gross weight of 30 kgs each carton 10 11 We have taken due note you’re your requirements for laser toys but regret our inability to supply at present We will certainly make you an offer as soon as there is stock available 11 12 Packing will be conducted under your specific instructions You may rest assured that we will take special care of packing to avoid possible damage in transit 12 13 The goods are to be packed in 2-ply jute bags, 50 kgs net each, being stitched with jute ropes, suitable for handling and sea transportation 13 14 The buyer shall open an irrevocable L/C at 30 days deferred payment through a bank of international reputation in the seller’s favor for payment of 40,000 MT to the account of the bank for Foreign trade of Vietnam L/C shall be opened within days of the conclusion of the contract 14 15 The goods are to be packed in new steel drums with the steel thickness of mm 15 The goods are to be packed in wooden crates strengthened by steel straps 16 17 On the surface of each package, package number, measurements, net weight, gross weight, lift position, L/C number and the words “keep it dry” are to be marked 17 18 All the goods are to be packed in water-proof paper strengthened at both ends to avoid wear and tear due to friction 18 19 The goods are to be packed in new jute bags, being stitched by jute ropes in stiches shaped X 19 20 On the outer of each package, shipper’s name, consignee’s name, port of destination, origin and number to 10 are marked