204 test bank for principles of management 11th

Test Bank for Principles of Management 11th82 Test Bank f True – False Questions 6 Test Bank Free Text Questions 106 Test Bank Multiple Choice Questions By definition, the operational ap

Test Bank for Principles of Management 11th

82 Test Bank f True – False Questions

6 Test Bank Free Text Questions

106 Test Bank Multiple Choice Questions

By definition, the operational approach is oriented toward what area of management?

Harmonious effort among individuals is the key to

organizational success, according to Fayol's

Which of these best describes the field of management?

1 a) Seriously out of date

2 b) Applied social science

3 c) Little more than common sense

What sort of piece-rate pay plan did Frederick W Taylor develop?

Which of the following is not one of the approaches to

management discussed in the text?

1 a) The systems approach

2 b) The contingency approach

3 c) The traditional approach

4 d) The universal process approach

5 e) The behavioral approach

Which of these is the universally accepted theory of

management today?

1 a) The contingency approach

2 b) The behavioral approach

3 c) None of these; there is no universally accepted theory of management.

4 d) The universal process approach

5 e) The systems approach

Which of Fayol's principles is Belinda, a service manager at

a graphic design company, referring to when she says, “One

of the greatest satisfactions is formulating and carrying out

Which of the following refers to who is ultimately

responsible for getting things done?

1 a) hiring only weight lifters.

2 b) cutting the size of the standard iron “pig” in half.

3 c) eliminating half the walking distance.

4 d) automating the process to eliminate human labor.

5 e) having the workers rest more than they worked.

Which approach is useful because it specifies what

managers should do?

1 a) Functional

2 b) Operational

3 c) Systems

4 d) Contingency

5 e) Behavioral

When Taylor's studies revealed the optimum shovel load to

be 21 pounds, he

1 a) automated the process to eliminate human labor.

2 b) invented a steam-powered shoveling machine.

3 c) replaced workers' personal shovels with standardized company shovels.

4 d) developed the ideal shovel for all tasks.

5 e) replaced all the shovelers with harder workers.

What is the key word that captures the spirit of scientific management?

Zildjian has an estimated _ percent of the world cymbal market

The universal process approach assumes that

1 a) it is more difficult to manage public organizations.

2 b) small organizations are hardest to manage.

3 c) management is not practiced in small organizations.

4 d) managing in public organizations and managing in private organizations are completely different.

5 e) managing in public organizations and managing in private organizations are basically the same.

_ involves “who does what.”

1 a) Span of control

2 b) Authority

3 c) The specialization of labor

4 d) The chain of command

5 e) Communication

Betsy Duvall believes that a combination of kindliness and justice will lead to a staff that is devoted and loyal This belief is in accordance with which of Fayol's principles of management?

_ involved developing performance standards on the basis of systematic observation and experimentation

1 a) Fayol's universal principles

2 b) Therbligs

3 c) Gantt charts

4 d) Scientific management

5 e) Total quality control

Frederick W Taylor focused his work on all of the following except

1 a) standardization.

2 b) group dynamics.

3 c) time and task study.

4 d) systematic selection and training.

The pioneering contributors to management theory and

practice come from

1 a) the Eastern Hemisphere.

2 b) the United States.

3 c) the Western Hemisphere.

4 d) the Third World countries.

5 e) around the globe.

Zildjian is guided by their core value, which include all of the following except

1 a) a focus on continuous improvement.

2 b) a Six Sigma quality program.

4 d) Participation in decision making

5 e) Clean and safe working conditions

Which approach is also known as the functional approach to management?

1 a) the sixteenth century.

2 b) the twentieth century.

3 c) the British industrial system.

4 d) trial and error.

5 e) corporate America.

Historical perspective is said to sharpen our vision of

1 a) the long-term future.

2 b) both past and future.

3 c) what we need to learn.

4 d) the present.

5 e) the past.

Brady Hoyts, owner of Hoyts Inc., recently posted data for employees on the optimum speed and rate at which stock should be fed into machines for each job This exemplifies which of Frederick W Taylor's areas of study?

1 a) Human relations study

2 b) Time and task study

2 b) His experience as an administrator

3 c) His 30 years as a college professor

4 d) His military experience

5 e) His wife, Mary Parker Follett

106 Free Test Bank for Principles of Management 11th Edition Robert Kreitner Multiple Choice

Questions - Page 2

_ cautioned managers that emotional factors were a more important determinant of productive efficiency than physical and logical factors

1 a) Chester I Barnard

5 e) Mary Parker Follett.

Which of the following recommendations concept most

closely parallels Philip Crosby's idea of zero defects?

1 a) Get top-management support for quality improvement.

2 b) Find lots of reliable suppliers.

3 c) Listen to the customer.

4 d) Involve the entire organization.

5 e) Do it right the first time.

The Hawthorne studies can be credited with turning

management theorists away from the " _" model and toward the " _" model of the average working person

1 a) political man; social man

2 b) hedonistic man; economic man

3 c) social man; economic man

4 d) psychological man; political man

5 e) economic man; social man

After the Wagner Act was passed in 1935, U.S business managers began adopting morale-boosting human relations techniques as a(n)

1 a) operations management technique.

2 b) union-avoidance tactic.

3 c) way to avoid pay raises.

4 d) experiment in scientific management.

5 e) public relations ploy.

_ developed the concept of total quality control

3 c) Hourly employees only

4 d) Both internal and external customers

5 e) External customers only

Among the following, who was not a pioneering advocate of quality?

1 a) labor union activities

2 b) size of the work group

Jessica Jameson is an old-fashioned supervisor for a local bank who sums up her management philosophy by saying,

“My people are basically lazy and it's my job to tell them what, when, and how to do things In fact, they want to be told what to do.” What label would McGregor have applied to

1 a) By paying everyone the same

2 b) By introducing a minimum wage

3 c) By paying employees in cash

4 d) By eliminating bonuses

5 e) By introducing hourly wages

According to advocates of _, the central focus of organized activity should be people

1 a) the operations approach

2 b) scientific management

3 c) the universal process approach

4 d) the behavioral approach

5 e) quality control management

What did Frank and Lillian Gilbreth mean by “therbligs”?

1 a) Types of employment experience

2 b) Workers' hand motions

3 c) Units of time

4 d) Bricks

5 e) Educational units

Which of the following is an important post-World War II outgrowth of the operational approach?

Walter A Shewart introduced

1 a) the differential piece-scale system.

2 b) a focus on internal customers.

3 c) Pareto analysis.

4 d) the concept of statistical quality control.

5 e) the zero-defect concept.

_ is also known as the 80/20 rule

5 e) parallel

_ helped support the human relations movement

1 a) General systems theory

2 b) Fayol's universal principles

3 c) Gantt charts

4 d) The threat of unionization

5 e) Statistical process control

By today's standards, the _ label best fits Taylor's scientific management

Henry L Gantt emphasized the importance of _ and urged management to concentrate on service rather than

1 a) the human factor; profits

_ is a popular problem-solving tool developed by Kaoru Ishikawa

1 a) Pareto analysis

2 b) The EOQ model

3 c) The fishbone diagram

4 d) The zero-defect system

5 e) Linear programming

Mary Parker Follett urged managers to

1 a) share profits equally with workers.

2 b) adopt a Theory X view of workers.

3 c) ignore the findings of the Hawthorne studies.

4 d) get rid of the traditional hierarchy of authority.

5 e) motivate workers rather than simply demanding performance.

106 Free Test Bank for Principles of Management 11th Edition Robert Kreitner Multiple Choice

Questions - Page 3

Daniel Beam believes that many people in the general

population have imagination, ingenuity, and creativity This

is what kind of an assumption?

1 a) Organizational behavior; practical extension

2 b) Contingency management; subfield

3 c) Organizational behavior; scientific extension

4 d) Operations management; practical extension

5 e) Scientific management; foundation

Will and Grace were very impressed by the concept of total quality control _ should get historical credit for this concept

1 a) multivariate analysis

2 b) the behavioral approach

3 c) the contingency approach

4 d) matrix theory

5 e) the systems approach

Grace's beliefs reflect which one of McGregor's labels?

Which of the following is a modern approach seeking to discover the causes of work behavior and to develop better management techniques?

1 a) Organizational behavior

2 b) The systems approach

3 c) The universal process approach

4 d) The operational approach

5 e) Scientific management

The popularization of management shifted into high gear in

1982 with the publication of Peters and Waterman's book

1 a) The Apprentice.

2 b) In Search of Excellence.

3 c) The One Minute Manager.

4 d) High Output Management.

5 e) Good to Great: Why Some Companies Make the Leap and Others Don't.

Management is studied by _ theorists, who put things together and assume that the whole is greater than the sum

The _ approach makes it clear to managers that

people are the key to productivity

The author calls managers

1 a) overworked and undereducated.

2 b) lazy.

3 c) reluctant heros.

4 d) closed-sytsem thinkers.

5 e) pragmatists who use whatever works.

To avoid the quick-fix mentality, managers are advised to read management journals that

1 a) report nonquantitative studies.

2 b) report highly controlled laboratory studies.

3 c) report the results of public opinion polls.

4 d) translate research into practice.

5 e) specify how-to-do-it procedures.

Organizations are what type of system?

_ is a characteristic of the contingency approach to management

1 a) The open-system perspective

2 b) Bivariate analysis

3 c) The closed-system view

4 d) Pure theory

5 e) The Theory X view

Which of the following terms refers to a simple one-to-one causal relationship?

1 a) universal system; specific system

2 b) open system; closed system

3 c) general system; closed system

4 d) open system; general system

5 e) closed system; open system

Which term applies to the interdisciplinary area of study based on the assumption that everything is part of a larger, interdependent arrangement?

Monica is a storeowner who tells a management class that she tries to match the appropriate management technique to each situation What is her general approach to

Tony Daniels has an open-system perspective, has a

practical research orientation, and uses a multivariate

approach in his decision making Tony is a _ advocate

2 b) The approach they themselves find most useful

3 c) A universal contingency approach

4 d) The excellence approach

Which of the following portrays the organization as a living and thinking system?

2 b) Failure can emerge from apparent success.

3 c) There is order among seemingly random patterns.

4 d) There is no rational order in the natural world.

5 e) There is complete predictability in the natural world.

_ best describes the contingency approach

1 a) Differential management

2 b) Managerial similarity

3 c) Situational management

4 d) Continuous improvement

5 e) One best way to manage

Which of these approaches to management does the

production-oriented management session attended by Will and Grace at the conference reflect?

1 a) The contingency approach

2 b) The operational approach

3 c) The behavioral approach

4 d) The systems approach

5 e) The universal process approach

According to Barnard's early systems theory, a natural gap exists between _ and the organization's common purpose

1 a) personal needs and motives

2 b) standard administrative procedures

5 e) organizational behavior.

According to which theory should change be controlled by minimizing uncertainty and tension, limiting information, and centralizing decision making?

McAllaster's critique of management by best-seller warns of

1 a) pie-in-the-sky academic research.

2 b) one-size-fits-all solutions.

3 c) get-rich-quick schemes.

4 d) outdated research.

5 e) too much theory.

Which of these approaches to management represents a focus on employee needs?

1 a) The behavioral approach

2 b) The contingency approach

3 c) The systems approach

4 d) The operational approach

5 e) The universal process approach

Will's argument that most people prefer to be directed would

be classified by McGregor as which of these?

Which label best describes a closed system?

What do systems theorists recommend because

management is not practiced in a vacuum?

1 a) A one-way process

2 b) A closed environment

3 c) Command-and-control techniques

4 d) Synthetic thinking

5 e) Taking a unionized approach

Barbara, a district manager at Subtle Segments Inc., remarks that “my employees are creative, imaginative, and capable of self-direction and self-control.” What label would McGregor have applied to Barbara?

The Pareto analysis was introduced through Deming's book Out of the Crisis

Management was something one learned, in early cultures,

by word of mouth and trial and error, rather than something one studied

1 True

2 False

Frank and Lillian Gilbreth were dedicated to finding the one best way to do every job, including tasks they performed at home with their 12 children

1 True

2 False

According to Fayol's unity-of-command principle, each

employee should receive orders from only one superior

By taking a historical perspective, we can gain a better

understanding of the present

1 True

2 False

Throughout its historical development, the operational

approach has been technically and quantitatively oriented

1 True

2 False

Philip B Crosby promoted the concept of a fishbone

diagram, or doing it right the first time

1 True

2 False

Japan's Kaoru Ishikawa considered both internal and

external customers when improving quality

1 True

2 False

Scientific management often appears unscientific to those who live in a world of genetic engineering and industrial robots

1 True

2 False

A "therblig," according to the Gilbreths, was a standard unit

of time for measuring productivity

1 True

2 False

Taylor believed, as a pioneering advocate of employee

rights, in letting workers determine their own way of doing tasks