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Test bank for management information systems 12th edition laudon

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Test Bank for Management Information Systems 12th Edition Laudon Buying or selling goods over the Internet is called 1.. Which types of systems consolidate the relevant knowledge and

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Test Bank for Management Information Systems 12th Edition Laudon

Buying or selling goods over the Internet is called

1 A) e-commerce.

2 B) e-business.

3 C) an intranet.

4 D) an extranet.

Non-typical business problems with causes and effects that

are rapidly changing are typically handled by which type of information system ?

1 A) MIS

2 B) TPS

3 C) ESS

4 D) DSS

All of the following statements regarding Lotus Notes are

true except for

1 A) It began as an e-mail and messaging client.

2 B) It is the most widely used collaboration tool at Fortune 1000 companies.

3 C) Firmwide installations at a large company require specialized servers and may cost millions of dollars per year.

4 D) It provides tools for e-mail, calendars, help desk, CRM, blogs, and wikis.

Which systems are typically a major source of data for other

systems?

1 A) transaction processing systems

2 B) management information systems

3 C) executive support systems

4 D) decision-support systems

The CPO is responsible for

1 A) ensuring that the company complies with existing data privacy laws.

2 B) making better use of existing knowledge in organizational and management processes.

3 C) enforcing the firm's information security policy.

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4 D) overseeing the use of information technology in the firm.

Which of the following occupations would NOT be

categorized as an "interaction" job?

1 A) sales representative

2 B) business manager

3 C) engineer

4 D) operations manager

Enabling management to make better decisions regarding

organizing and scheduling sourcing, production, and distribution is a central feature of

1 A) SCMs

2 B) TPSs

3 C) KMSs

4 D) ERPs

The point-of-sale Pulse system used by Domino's to

maintain consistent and efficient management

functions in its restaurants is best categorized as

which type of system?

1 A) TPS

2 B) DSS

3 C) CRM

4 D) more than one of the above

You manage the IT department at a small startup Internet

advertiser You need to set up an inexpensive system that allows customers to see real-time statistics such

as views and click-throughs about their current banner ads Which type of system will most efficiently provide

a solution?

1 A) CRM

2 B) enterprise system

3 C) extranet

4 D) intranet

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Identifying customers is a responsibility of the

function

1 A) finance and accounting

2 B) human resources

3 C) manufacturing and production

4 D) sales and marketing

The helps design programs and systems to find

new sources of knowledge or to make better use of existing knowledge in organizational and management processes

1 A) CTO

2 B) CSO

3 C) CKO

4 D) CPO

A relocation control system that reports summaries on the

total moving, house-hunting, and home financing

costs for employees in all company divisions would fall into the category of

1 A) knowledge management systems.

2 B) transaction processing systems.

3 C) executive support systems.

4 D) management information systems.

Which types of systems consolidate the relevant knowledge

and experience in the firm to make it available to

improve business processes and management

decision making?

1 A) TPS

2 B) extranets

3 C) KMS

4 D) CRM

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To monitor the status of internal operations and the firm's

relations with the external environment, managers need systems

1 A) decision-support

2 B) knowledge

3 C) transaction processing

4 D) management information

In Domino's upgraded Pulse Evolution system, it

incorporated a Pizza Tracker functionality that shows the progression of individual pizza orders This is an example of using information systems to achieve which business objective?

1 A) customer and supplier intimacy

2 B) survival

3 C) improved decision making

4 D) operational excellence

ESS are specifically designed to serve which level of the

organization?

1 A) operational

2 B) end-user

3 C) middle management

4 D) senior management

systems are designed to help firms manage their

relationships with their customers

1 A) CRM

2 B) MIS

3 C) CLE

4 D) CLU

A is a senior manager who oversees the use of IT

in the firm

1 A) CEO

2 B) CFO

3 C) CIO

4 D) CTO

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You are planning the launch of your new company, an

application service provider that provides an online timesheet and project tracking application To best communicate with and manage your relationship with your users, you would want to implement a(n)

1 A) extranet.

2 B) intranet.

3 C) KMS.

4 D) CMS.

systems integrate supplier, manufacturer,

distributor, and customer logistics processes

1 A) Collaborative distribution

2 B) Supply-chain management

3 C) Reverse logistics

4 D) Enterprise planning

An example of a collaboration tool that supports colocated,

asynchronous collaboration is

1 A) a team room.

2 B) e-mail.

3 C) a MUD.

4 D) a wall display.

Which type of system would you use to change a production

schedule if a key supplier was late in delivering

goods?

1 A) ESS

2 B) TPS

3 C) MIS

4 D) DSS

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You have been hired by a worldwide non-profit agency to

implement a system to handle their donations The system must be able to handle and record telephone, sms, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists

In addition, event fundraisers need to be able to

quickly access a donor's information and history

Which of the following systems will best meet these needs?

1 A) TPS

2 B) TPS with DSS capabilities

3 C) TPS with MIS capabilities

4 D) TPS with ESS capabilities

systems are especially suited to situations in

which the procedure for arriving at a solution may not

be fully defined in advance

1 A) Management information

2 B) Transaction processing

3 C) Decision-support

4 D) Knowledge management

Enterprise systems are also known as systems

1 A) resource planning

2 B) enterprise resource planning

3 C) enterprise support

4 D) management information

are designed to support organization-wide process

coordination and integration

1 A) Decision-support systems

2 B) Management information systems

3 C) CRM systems

4 D) Enterprise applications

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Which of the following is not one of the fifteen categories of

collaborative software tools?

1 A) file sharing

2 B) event scheduling

3 C) white boarding

4 D) extranets

Which of the following decisions requires knowledge based

on collaboration and interaction?

1 A) How long will it take to manufacture this product?

2 B) Should we work with with outside vendors on new products and services?

3 C) In which geographical locations are our products garnering the most sales?

4 D) Which product design is the most efficient for the user in terms of energy use?

Which of the following types of system helps expedite the

flow of information between the firm and its suppliers and customers?

1 A) intranet

2 B) extranet

3 C) KMS

4 D) TPS

The four major enterprise applications are

1 A) SCMs, CRMs, DSSs, and KMSs.

2 B) SCMs, CRMs, ESSs, and KMSs.

3 C) enterprise systems, SCMs, DSSs, and CRMs.

4 D) enterprise systems, SCMs, CRMs, and KMSs.

Which type of system would you use to determine what

trends in your supplier's industry will affect your firm the most in five years?

1 A) ESS

2 B) TPS

3 C) MIS

4 D) DSS

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Which of the following is not one of the four main

classifications for collaboration tools identified by the space/time matrix?

1 A) synchronous/colocated

2 B) same time/remote

3 C) different time/remote

4 D) remote/colocated

Which type of system would you use to determine the five

suppliers with the worst record in delivering goods on time?

1 A) ESS

2 B) TPS

3 C) MIS

4 D) DSS

What is the most important function of an enterprise

application?

1 A) increasing speed of communicating

2 B) enabling business functions and departments to share information

3 C) enabling a company to work collaboratively with customers and suppliers

4 D) enabling cost-effective e-business processes

The principal liaison between the information systems

groups and the rest of the organization is a(n)

1 A) programmer.

2 B) information systems manager.

3 C) systems analyst.

4 D) CTO.

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You work for a highly successful advertiser that is just about

to expand nationally Of utmost importance will be finding a way to store and disseminate their clients' continually updated branding guides, which include multiple image files and text documents, to all of the firm's branches What system will best serve these needs?

1 A) an intranet with KMS capabilities

2 B) an extranet with KMS capabilities

3 C) a TPS with KMS capabilities

4 D) a CRM

E-government refers to the application of to

digitally enable government and public sector

agencies' relationships with citizens, businesses, and other arms of government

1 A) the Internet and networking technologies

2 B) e-commerce

3 C) e-business

4 D) any computerized technology

Which type of system would you use to forecast the return

on investment if you used new suppliers with better delivery track records?

1 A) ESS

2 B) TPS

3 C) MIS

4 D) DSS

The use of digital technology and the Internet to execute the

major business processes in the enterprise is called

1 A) e-commerce.

2 B) e-business.

3 C) enterprise applications.

4 D) MIS.

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Which of the following is an example of a cross-functional

business process?

1 A) identifying customers

2 B) creating a new product

3 C) assembling a product

4 D) paying creditors

Which of the following statements about collaboration is not

true?

1 A) In business, a collaboration can last as little as a few minutes.

2 B) Business collaboration relies on the formation of teams that are assigned a specific task or goal.

3 C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

4 D) One business benefit of collaboration is improved innovation.

Which of the following types of collaboration tools allows

you to communicate with avatars using text

messaging?

1 A) virtual worlds

2 B) screen sharing

3 C) collaborative writing

4 D) large audience Webinars

Producing bills of materials is a business process within the

function

1 A) finance and accounting

2 B) human resources

3 C) manufacturing and production

4 D) sales and marketing

Which of the following roles falls into the duties of an

information systems manager?

1 A) writing software instructions for computers

2 B) acting as liaison between the information systems group and the rest of the organization

3 C) translating business problems into information requirements

4 D) managing data entry staff

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A(n) system collects data from various key

business processes and stores the data in a single, comprehensive data repository, usable by other parts

of the business

1 A) transaction

2 B) enterprise

3 C) automatic reporting

4 D) management information

Which systems often deliver information to senior

executives through a portal, which uses a Web

interface to present integrated personalized business content?

1 A) transaction processing systems

2 B) executive support systems

3 C) management information systems

4 D) decision-support systems

All of the following are direct business benefits of

collaboration, except for

1 A) improved quality.

2 B) improved financial performance.

3 C) improved customer service.

4 D) improved compliance with government regulations.

Executive support systems are information systems that

support the

1 A) long-range planning activities of senior management.

2 B) knowledge and data workers in an organization.

3 C) decision-making and administrative activities of middle managers.

4 D) day-to-day processes of production.

The term "management information systems" designates a

specific category of information systems serving

1 A) integrated data processing throughout the firm.

2 B) transaction process reporting.

3 C) employees with online access to historical records.

4 D) middle management functions.

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20 Free Test Bank for Management Information

Systems 12th Edition Laudon True - False

Questions

You would use an MIS to help decide whether to introduce a

new product line

1 True

2 False

Functional systems that support business processes within

a single functional group, such as human resources, are being phased out in favor of cross-functional

systems

1 True

2 False

Managers need TPSs to monitor the status of internal

operations and the firm's relations with the external environment

1 True

2 False

Operational management is responsible for directing the

day-to-day operations of the business and therefore needs transaction-level information

1 True

2 False

Most MISs use sophisticated mathematical models or

statistical techniques

1 True

2 False

Decision-support systems use internal information as well as

information from external sources

1 True

2 False

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ESSs are designed to serve the middle management of the

organization

1 True

2 False

Management information systems typically support

nonroutine decision making

1 True

2 False

Supply chain management systems are more externally

oriented than enterprise systems

1 True

2 False

Enrolling employees in benefits plans is a business process

handled by the finance and accounting function

1 True

2 False

Transaction processing systems are most commonly used

by the senior management level of an organization

1 True

2 False

Decision-support systems help managers make decisions

that are unique, rapidly changing, and not easily

specified in advance

1 True

2 False

A Skype conference call using VOIP and webcams is an

example of a remote, synchronous collaboration tool

1 True

2 False

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ESSs are designed to incorporate data about external

events, but they also draw summarized information from internal MIS and DSS

1 True

2 False

A hotel reservation system is a typical example of a

management information system

1 True

2 False

ESSs are designed primarily to solve specific problems

1 True

2 False

Online collaboration tools eliminate the need for global firms

to have synchronous collaboration

1 True

2 False

Information supplied by an enterprise system is structured

around cross-functional business processes

1 True

2 False

Enterprise systems often include transactions with

customers and vendors

1 True

2 False

A transaction processing system is a computerized system

that performs and records the daily routine

transactions necessary to conduct business

1 True

2 False

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19 Free Test Bank for Management Information

Systems 12th Edition Laudon Free Text

Questions

Applications that allow managers to interactively manipulate

current and historical data to discover patterns and trends that will help their decision-making are referred

to as .

Answer Given

business intelligence

Your aunt has asked you for your suggestions to make her

business, a local sandwich shop, more efficient

Describe at least three types of business processes that a sandwich shop has Can any be better

coordinated through the use of information systems?

Answer Given

The business processes of a sandwich shop would include: Taking orders, making sandwiches, selling to the customer, ordering supplies, opening the store, closing the store, cleaning the store, paying employees, hiring employees, paying

creditors and vendors, creating financial statements, paying taxes, managing cash Many of these processes could be helped by better information systems, specifically those that require recorded data, such as any financial processes (payments, cash management, taxes, salaries) and information gathered from and distributed to employees.

Describe the role of IT governance within the firm.

Answer Given

IT governance is the management of how the information systems function is organized and handled within the firm IT governance includes the strategy and policies for using information technology within an organization It specifies the decision rights and framework for accountability to ensure that the use of

information technology supports the organization's strategies and objectives For example, IT governance decides how decisions implementing and evaluating new systems are made, whether the IT function should be decentralized or centralized, who has power to create and manage systems, and what kind of ROI is expected from systems.

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