Test Bank for Management Information Systems 12th Edition Laudon Buying or selling goods over the Internet is called 1.. Which types of systems consolidate the relevant knowledge and
Trang 1Test Bank for Management Information Systems 12th Edition Laudon
Buying or selling goods over the Internet is called
1 A) e-commerce.
2 B) e-business.
3 C) an intranet.
4 D) an extranet.
Non-typical business problems with causes and effects that
are rapidly changing are typically handled by which type of information system ?
1 A) MIS
2 B) TPS
3 C) ESS
4 D) DSS
All of the following statements regarding Lotus Notes are
true except for
1 A) It began as an e-mail and messaging client.
2 B) It is the most widely used collaboration tool at Fortune 1000 companies.
3 C) Firmwide installations at a large company require specialized servers and may cost millions of dollars per year.
4 D) It provides tools for e-mail, calendars, help desk, CRM, blogs, and wikis.
Which systems are typically a major source of data for other
systems?
1 A) transaction processing systems
2 B) management information systems
3 C) executive support systems
4 D) decision-support systems
The CPO is responsible for
1 A) ensuring that the company complies with existing data privacy laws.
2 B) making better use of existing knowledge in organizational and management processes.
3 C) enforcing the firm's information security policy.
Trang 24 D) overseeing the use of information technology in the firm.
Which of the following occupations would NOT be
categorized as an "interaction" job?
1 A) sales representative
2 B) business manager
3 C) engineer
4 D) operations manager
Enabling management to make better decisions regarding
organizing and scheduling sourcing, production, and distribution is a central feature of
1 A) SCMs
2 B) TPSs
3 C) KMSs
4 D) ERPs
The point-of-sale Pulse system used by Domino's to
maintain consistent and efficient management
functions in its restaurants is best categorized as
which type of system?
1 A) TPS
2 B) DSS
3 C) CRM
4 D) more than one of the above
You manage the IT department at a small startup Internet
advertiser You need to set up an inexpensive system that allows customers to see real-time statistics such
as views and click-throughs about their current banner ads Which type of system will most efficiently provide
a solution?
1 A) CRM
2 B) enterprise system
3 C) extranet
4 D) intranet
Trang 3Identifying customers is a responsibility of the
function
1 A) finance and accounting
2 B) human resources
3 C) manufacturing and production
4 D) sales and marketing
The helps design programs and systems to find
new sources of knowledge or to make better use of existing knowledge in organizational and management processes
1 A) CTO
2 B) CSO
3 C) CKO
4 D) CPO
A relocation control system that reports summaries on the
total moving, house-hunting, and home financing
costs for employees in all company divisions would fall into the category of
1 A) knowledge management systems.
2 B) transaction processing systems.
3 C) executive support systems.
4 D) management information systems.
Which types of systems consolidate the relevant knowledge
and experience in the firm to make it available to
improve business processes and management
decision making?
1 A) TPS
2 B) extranets
3 C) KMS
4 D) CRM
Trang 4To monitor the status of internal operations and the firm's
relations with the external environment, managers need systems
1 A) decision-support
2 B) knowledge
3 C) transaction processing
4 D) management information
In Domino's upgraded Pulse Evolution system, it
incorporated a Pizza Tracker functionality that shows the progression of individual pizza orders This is an example of using information systems to achieve which business objective?
1 A) customer and supplier intimacy
2 B) survival
3 C) improved decision making
4 D) operational excellence
ESS are specifically designed to serve which level of the
organization?
1 A) operational
2 B) end-user
3 C) middle management
4 D) senior management
systems are designed to help firms manage their
relationships with their customers
1 A) CRM
2 B) MIS
3 C) CLE
4 D) CLU
A is a senior manager who oversees the use of IT
in the firm
1 A) CEO
2 B) CFO
3 C) CIO
4 D) CTO
Trang 5You are planning the launch of your new company, an
application service provider that provides an online timesheet and project tracking application To best communicate with and manage your relationship with your users, you would want to implement a(n)
1 A) extranet.
2 B) intranet.
3 C) KMS.
4 D) CMS.
systems integrate supplier, manufacturer,
distributor, and customer logistics processes
1 A) Collaborative distribution
2 B) Supply-chain management
3 C) Reverse logistics
4 D) Enterprise planning
An example of a collaboration tool that supports colocated,
asynchronous collaboration is
1 A) a team room.
2 B) e-mail.
3 C) a MUD.
4 D) a wall display.
Which type of system would you use to change a production
schedule if a key supplier was late in delivering
goods?
1 A) ESS
2 B) TPS
3 C) MIS
4 D) DSS
Trang 6You have been hired by a worldwide non-profit agency to
implement a system to handle their donations The system must be able to handle and record telephone, sms, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists
In addition, event fundraisers need to be able to
quickly access a donor's information and history
Which of the following systems will best meet these needs?
1 A) TPS
2 B) TPS with DSS capabilities
3 C) TPS with MIS capabilities
4 D) TPS with ESS capabilities
systems are especially suited to situations in
which the procedure for arriving at a solution may not
be fully defined in advance
1 A) Management information
2 B) Transaction processing
3 C) Decision-support
4 D) Knowledge management
Enterprise systems are also known as systems
1 A) resource planning
2 B) enterprise resource planning
3 C) enterprise support
4 D) management information
are designed to support organization-wide process
coordination and integration
1 A) Decision-support systems
2 B) Management information systems
3 C) CRM systems
4 D) Enterprise applications
Trang 7Which of the following is not one of the fifteen categories of
collaborative software tools?
1 A) file sharing
2 B) event scheduling
3 C) white boarding
4 D) extranets
Which of the following decisions requires knowledge based
on collaboration and interaction?
1 A) How long will it take to manufacture this product?
2 B) Should we work with with outside vendors on new products and services?
3 C) In which geographical locations are our products garnering the most sales?
4 D) Which product design is the most efficient for the user in terms of energy use?
Which of the following types of system helps expedite the
flow of information between the firm and its suppliers and customers?
1 A) intranet
2 B) extranet
3 C) KMS
4 D) TPS
The four major enterprise applications are
1 A) SCMs, CRMs, DSSs, and KMSs.
2 B) SCMs, CRMs, ESSs, and KMSs.
3 C) enterprise systems, SCMs, DSSs, and CRMs.
4 D) enterprise systems, SCMs, CRMs, and KMSs.
Which type of system would you use to determine what
trends in your supplier's industry will affect your firm the most in five years?
1 A) ESS
2 B) TPS
3 C) MIS
4 D) DSS
Trang 8Which of the following is not one of the four main
classifications for collaboration tools identified by the space/time matrix?
1 A) synchronous/colocated
2 B) same time/remote
3 C) different time/remote
4 D) remote/colocated
Which type of system would you use to determine the five
suppliers with the worst record in delivering goods on time?
1 A) ESS
2 B) TPS
3 C) MIS
4 D) DSS
What is the most important function of an enterprise
application?
1 A) increasing speed of communicating
2 B) enabling business functions and departments to share information
3 C) enabling a company to work collaboratively with customers and suppliers
4 D) enabling cost-effective e-business processes
The principal liaison between the information systems
groups and the rest of the organization is a(n)
1 A) programmer.
2 B) information systems manager.
3 C) systems analyst.
4 D) CTO.
Trang 9You work for a highly successful advertiser that is just about
to expand nationally Of utmost importance will be finding a way to store and disseminate their clients' continually updated branding guides, which include multiple image files and text documents, to all of the firm's branches What system will best serve these needs?
1 A) an intranet with KMS capabilities
2 B) an extranet with KMS capabilities
3 C) a TPS with KMS capabilities
4 D) a CRM
E-government refers to the application of to
digitally enable government and public sector
agencies' relationships with citizens, businesses, and other arms of government
1 A) the Internet and networking technologies
2 B) e-commerce
3 C) e-business
4 D) any computerized technology
Which type of system would you use to forecast the return
on investment if you used new suppliers with better delivery track records?
1 A) ESS
2 B) TPS
3 C) MIS
4 D) DSS
The use of digital technology and the Internet to execute the
major business processes in the enterprise is called
1 A) e-commerce.
2 B) e-business.
3 C) enterprise applications.
4 D) MIS.
Trang 10Which of the following is an example of a cross-functional
business process?
1 A) identifying customers
2 B) creating a new product
3 C) assembling a product
4 D) paying creditors
Which of the following statements about collaboration is not
true?
1 A) In business, a collaboration can last as little as a few minutes.
2 B) Business collaboration relies on the formation of teams that are assigned a specific task or goal.
3 C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure.
4 D) One business benefit of collaboration is improved innovation.
Which of the following types of collaboration tools allows
you to communicate with avatars using text
messaging?
1 A) virtual worlds
2 B) screen sharing
3 C) collaborative writing
4 D) large audience Webinars
Producing bills of materials is a business process within the
function
1 A) finance and accounting
2 B) human resources
3 C) manufacturing and production
4 D) sales and marketing
Which of the following roles falls into the duties of an
information systems manager?
1 A) writing software instructions for computers
2 B) acting as liaison between the information systems group and the rest of the organization
3 C) translating business problems into information requirements
4 D) managing data entry staff
Trang 11A(n) system collects data from various key
business processes and stores the data in a single, comprehensive data repository, usable by other parts
of the business
1 A) transaction
2 B) enterprise
3 C) automatic reporting
4 D) management information
Which systems often deliver information to senior
executives through a portal, which uses a Web
interface to present integrated personalized business content?
1 A) transaction processing systems
2 B) executive support systems
3 C) management information systems
4 D) decision-support systems
All of the following are direct business benefits of
collaboration, except for
1 A) improved quality.
2 B) improved financial performance.
3 C) improved customer service.
4 D) improved compliance with government regulations.
Executive support systems are information systems that
support the
1 A) long-range planning activities of senior management.
2 B) knowledge and data workers in an organization.
3 C) decision-making and administrative activities of middle managers.
4 D) day-to-day processes of production.
The term "management information systems" designates a
specific category of information systems serving
1 A) integrated data processing throughout the firm.
2 B) transaction process reporting.
3 C) employees with online access to historical records.
4 D) middle management functions.
Trang 1220 Free Test Bank for Management Information
Systems 12th Edition Laudon True - False
Questions
You would use an MIS to help decide whether to introduce a
new product line
1 True
2 False
Functional systems that support business processes within
a single functional group, such as human resources, are being phased out in favor of cross-functional
systems
1 True
2 False
Managers need TPSs to monitor the status of internal
operations and the firm's relations with the external environment
1 True
2 False
Operational management is responsible for directing the
day-to-day operations of the business and therefore needs transaction-level information
1 True
2 False
Most MISs use sophisticated mathematical models or
statistical techniques
1 True
2 False
Decision-support systems use internal information as well as
information from external sources
1 True
2 False
Trang 13ESSs are designed to serve the middle management of the
organization
1 True
2 False
Management information systems typically support
nonroutine decision making
1 True
2 False
Supply chain management systems are more externally
oriented than enterprise systems
1 True
2 False
Enrolling employees in benefits plans is a business process
handled by the finance and accounting function
1 True
2 False
Transaction processing systems are most commonly used
by the senior management level of an organization
1 True
2 False
Decision-support systems help managers make decisions
that are unique, rapidly changing, and not easily
specified in advance
1 True
2 False
A Skype conference call using VOIP and webcams is an
example of a remote, synchronous collaboration tool
1 True
2 False
Trang 14ESSs are designed to incorporate data about external
events, but they also draw summarized information from internal MIS and DSS
1 True
2 False
A hotel reservation system is a typical example of a
management information system
1 True
2 False
ESSs are designed primarily to solve specific problems
1 True
2 False
Online collaboration tools eliminate the need for global firms
to have synchronous collaboration
1 True
2 False
Information supplied by an enterprise system is structured
around cross-functional business processes
1 True
2 False
Enterprise systems often include transactions with
customers and vendors
1 True
2 False
A transaction processing system is a computerized system
that performs and records the daily routine
transactions necessary to conduct business
1 True
2 False
Trang 1519 Free Test Bank for Management Information
Systems 12th Edition Laudon Free Text
Questions
Applications that allow managers to interactively manipulate
current and historical data to discover patterns and trends that will help their decision-making are referred
to as .
Answer Given
business intelligence
Your aunt has asked you for your suggestions to make her
business, a local sandwich shop, more efficient
Describe at least three types of business processes that a sandwich shop has Can any be better
coordinated through the use of information systems?
Answer Given
The business processes of a sandwich shop would include: Taking orders, making sandwiches, selling to the customer, ordering supplies, opening the store, closing the store, cleaning the store, paying employees, hiring employees, paying
creditors and vendors, creating financial statements, paying taxes, managing cash Many of these processes could be helped by better information systems, specifically those that require recorded data, such as any financial processes (payments, cash management, taxes, salaries) and information gathered from and distributed to employees.
Describe the role of IT governance within the firm.
Answer Given
IT governance is the management of how the information systems function is organized and handled within the firm IT governance includes the strategy and policies for using information technology within an organization It specifies the decision rights and framework for accountability to ensure that the use of
information technology supports the organization's strategies and objectives For example, IT governance decides how decisions implementing and evaluating new systems are made, whether the IT function should be decentralized or centralized, who has power to create and manage systems, and what kind of ROI is expected from systems.