69 test bank for operations management 11th edition stevenson

Test Bank for Operations Management 11th Edition Stevenson 36 Test True – False Questions 33 Test Bank Multiple Choice Questions 33 Free Test Bank for Operations Management 11th Edition

Test Bank for Operations Management 11th Edition Stevenson

36 Test True – False Questions

33 Test Bank Multiple Choice Questions

33 Free Test Bank for Operations Management 11th Edition Stevenson Multiple Choice Questions

In an assembly operation at a furniture factory, six

employees assembled an average of 450 standard dining chairs per 5-day week What is the labor productivity of this operation?

1 A 90 chairs/worker/day

2 B 20 chairs/worker/day

3 C 15 chairs/worker/day

4 D 75 chairs/worker/day

5 E none of the above

The Balanced Scorecard is a useful tool for helping

managers translate their strategy into action in the following areas:

1 A Sustainability; Flexibility; Efficiency; Technology

2 B Customers; Financial; Internal Business Processes; Learning and Growth

3 C Customization; Standardization; Efficiency; Effectiveness

4 D The Environment; The Community; Suppliers; Other Stakeholders

5 E Strategy; Tactics; Productivity; Profitability

Which of the following is true?

1 A Corporate strategy is shaped by functional strategies.

2 B Corporate mission is shaped by corporate strategy.

3 C Functional strategies are shaped by corporate strategy.

4 D External conditions are shaped by corporate mission.

5 E Corporate mission is shaped by functional strategies.

Competitiveness doesn't include:

1 A Productivity

2 B Effectiveness

3 C Profitability

4 D Operations Strategy

5 E Operations Management

Which of the following factors would tend to reduce

productivity?

1 A improvements in workplace safety

2 B reductions in labor turnover

3 C more inexperienced workers

4 D reductions in the scrap rate

5 E none of the above

Gourmet Pretzels bakes soft pretzels on an assembly line It currently bakes 800 pretzels each 8-hour shift If the

production is increased to 1,200 pretzels each shift, then productivity will have increased by:

1 A 50%

2 B 33%

3 C 25%

4 D 67%.

In the 1970's and 1980's in the USA, organizations

concentrated on:

1 A operations strategies

2 B improving quality

3 C marketing and financial strategies

4 D revising mission statements

5 E environmental issues

Scheduling personnel is an example of an operations

management:

1 A mission implementation

2 B operational decision

3 C organizational strategy

4 D functional strategy

5 E tactical decision

Which of these factors affects productivity?

1 A methods and technology

2 B workers

3 C management

4 D a and b only

5 E all of the above

Which of the following is not a reason for poor performance

of our organization in the marketplace?

1 A placing too much emphasis on product/service design and too little on process design

2 B failing to take into account customer wants and needs

3 C putting too much emphasis on short-term financial performance

4 D taking advantage of strengths/opportunities, and recognizing competitive threats

5 E none of the above

Core competencies in organizations generally relate to:

1 A cost

2 B quality

3 C time

4 D flexibility

5 E all of the above

Value added can be calculated by:

1 A average productivity gains over time

2 B inputs divided by the outputs

3 C outputs divided by the inputs

4 D input plus output divided by two

5 E outputs minus inputs

Which of the following is not a key step toward improving productivity?

1 A developing productivity measures for all operations

2 B improving the bottleneck operations

3 C establishing reasonable goals for improvement

4 D considering incentives to reward workers

5 E converting bond debt to stock ownership

The ratio of good output to quantity of raw material input is called

1 A non-defective productivity

2 B process yield

3 C worker quality measurement

4 D total quality productivity

5 E quantity/quality ratio

The fundamental purpose for the existence of any

organization is described by its:

1 A policies

2 B procedures

3 C corporate charter

4 D mission statement

5 E bylaws

Years ago in the overnight delivery business, providing

package tracking capability gave some firms a competitive advantage Now, all firms must offer this capability simply to

be in this line of business This is an example of

becoming over time

1 A Tactical implications; strategic

2 B Strategic implications; tactical

3 C Order winners; order qualifiers

4 D Profitability factors; productivity factors

5 E Order qualifiers; order winners

In the past, a significant reason why U.S productivity was the highest in the world was high:

1 A agricultural productivity

2 B manufacturing productivity

3 C labor productivity

4 D savings productivity

5 E governmental productivity

Suppose a country's productivity last year was 84 If this country's productivity growth rate of 5% is to be maintained, this means that this year's productivity will have to be

_

1 A 88.2

2 B 79.8

3 C 82.8

4 D 78.9

5 E 4.2

Unique attributes of firms that give them a competitive edge are called

1 A Functional strategies

2 B Balanced scorecards

3 C Supply chains

4 D Core competencies

5 E Sustainable initiatives

Which of the following is considered to be a cause of poor U.S global competitiveness?

1 A the tendency to view labor as a cost factor to be minimized

2 B decision-making based on short-term horizons

3 C weaknesses in technological practice

4 D powerful trading partners

5 E all of the above

Productivity is expressed as:

1 A output plus input

2 B output minus input

3 C output times input

4 D output divided by input

5 E input divided by output

The external elements of SWOT analysis are:

1 A strengths and weaknesses

2 B strengths and threats

3 C opportunities and threats

4 D weaknesses and opportunities

5 E strengths and opportunities

Which of the following is not a key factor of

competitiveness?

1 A price

2 B product differentiation

3 C flexibility

4 D after-sale service

5 E size of organization

Which of the following is not typically considered a cure for poor competitiveness?

1 A remove communications barriers within organizations

2 B minimize attention to the operations function

3 C put less emphasis on short-term financial results

4 D recognize labor as a valuable asset and act to develop it

5 E improve quality

Time-based approaches of business organizations focus on reducing the time to accomplish certain necessary activities Time reductions seldom apply to:

1 A product/service design time

2 B processing time

3 C delivery time

4 D response time for complaints

5 E internal audits

A firm pursuing a strategy based on customization and

variety will tend to structure and manage its supply chain to accommodate more _ than a firm pursuing a strategy based on low-cost and high-volume

1 A Variation

2 B Streamlined flow

3 C Quality

4 D Capacity

5 E Productivity

_ is generally used to facilitate an organization strategy that emphasizes low cost

1 A Speed to market

2 B Flexibility

3 C Customization

4 D Sustainability

5 E None of the above

Which of the following is not a factor that affects

productivity?

1 A computer viruses

2 B design of the workspace

3 C use of the Internet

4 D standardizing processes

5 E wireless cellular phones

Increasing the service offered to the customer makes it more difficult to compete on the basis of

1 A order qualifiers

2 B customization

3 C quality

4 D price

5 E flexibility

For firms competing in worldwide markets, conducting is more complex, since what works in one country or region might not work in another.

1 A Productivity analysis

2 B Environmental analysis

3 C Strategy implementation

4 D Sustainability analysis

5 E Growth forecasting

For an organization to grow its market share, it must:

1 A advertise using multimedia

2 B lower prices

3 C exceed minimum standards of acceptability for its products or services

4 D establish an internet website

5 E broaden its mission statement

Product design and choice of location are examples of _ decisions

1 A strategic

2 B tactical

3 C operational

4 D customer focused

5 E design

6 These decisions are made high in the hierarchy.

A productivity increase in one operation that doesn't

improve overall productivity of the business isn't

1 A worthwhile

2 B trivial

3 C competence-destroying

4 D an order winner

5 E an order qualifier

36 Free Test Bank for Operations Management 11th Edition Stevenson True - False Questions

The majority of our textbook deals with tactical operations that support established functional strategies

1 True

2 False

Traditional strategies of business organizations have tended

to emphasize cost minimization or product differentiation

1 True

2 False

Companies are required to use environmental scanning because of both federal and state regulations regarding environmental pollution control

1 True

2 False

As long as we match a competitor on quality and price we will gain market share

1 True

2 False

One major shortcoming of the Balanced Scorecard is that it doesn't tend to take into account sustainability issues

1 True

2 False

An organization that is twice as productive as its competitor will be twice as profitable

1 True

2 False

Productivity tends to be only a very minor factor in an

organization's ability to compete

1 True

2 False

Environmental scanning is a search for events or trends that present either threats or opportunities to the organization

1 True

2 False

Productivity is directly related to the ability of an

organization to compete

1 True

2 False

A characteristic that was once an order winner may become

an order qualifier, and vice versa

1 True

2 False

An example of a tactical operations management decision is determining employment levels

1 True

2 False

Mission statements should be as specific as possible

regarding exactly how they will be accomplished

1 True

2 False

Wage and salary increases that are not accompanied by productivity increases tend to exert inflationary pressures

on a nation's economy

1 True

2 False

If people would only work harder, productivity would

increase

1 True

2 False

National productivity is determined by averaging the

productivity measures of various companies or industries

1 True

2 False

Productivity is defined as the ratio of input to output

1 True

2 False

Improving efficiency will guarantee a similar improvement in productivity

1 True

2 False

Organizational strategy should be determined without considering the realities of functional area strengths and weaknesses since they can be changed to meet our

strategy

1 True

2 False

Productivity is defined as the ratio of output to input

1 True

2 False

The Balanced Scorecard is an attractive tool to use in the formation of strategy

1 True

2 False

The hierarchy and sequence of planning and decision-making is: mission, organizational strategy, tactics, and operational decisions

1 True

2 False

Global competition really only applies to multi-national organizations

1 True

2 False

Outsourcing tends to improve quality but at the cost of lowered productivity

1 True

2 False

Strategy includes both organizational and functional

strategies

1 True

2 False

Functional strategies should be designed to directly support

a firm's mission

1 True

2 False

Government statistics are a good source of data about

productivity trends in the service sector

1 True

2 False

Tracking productivity measures over time enables managers

to judge organizational performance and decide where

improvements are needed

1 True

2 False

Services often don't fit simple yield measurements

1 True

2 False

An example of an operational operations management

decision is inventory level management

1 True

2 False

Time-based strategies focus on reducing the time required

to accomplish certain activities, such as new product

development or delivery to the customer

1 True

2 False

A mission statement should provide a guide for the

formulation of strategies for the organization

1 True

2 False

Competitiveness relates to the profitability of an

organization in the marketplace

1 True

2 False

Standardization has the advantage of reducing variability

1 True

2 False

A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly

1 True

2 False

An example of a strategic operations management decision

is the choice of where to locate

1 True

2 False

Quality-based strategies focus on customer satisfaction by ensuring that each product is carefully and thoroughly inspected prior to delivery to prevent sending out bad

product

1 True

2 False