123 test bank for organizational behaviour concepts controversies applications sixth canadian edition 6th edition langton

This is known as Which of the following statements about organizational behaviour OB is false.. Gail studied diligently for six hours and made a grade of 92%.. Allison studied diligent

123 Test Bank for Organizational Behaviour Concepts Controversies Applications Sixth Canadian Edition 6th Edition Langton

Multiple Choice Questions - Page 1

Zeke is an employee who achieves his goals This shows Zeke is

Which of the following is true about ethics?

1 a is easy to implement at the organizational level, as best illustrated at Enron Corporation

2 b is the study of consciously coordinated social units

3 c aims to understand motivations for individual behaviours

4 d informs us as to whether a job is intrinsically rewarding

5 e helps us do the “right” thing

A(n) is a consciously coordinated social unit

composed of two or more people that functions on a

relatively continuous basis to achieve a common goal or set

A characteristic of Johan’s department is that there is a

broad mix of people in terms of gender, race and ethnicity This is known as

Individuals face various challenges in organizational

settings Which of the following organizational challenges is

OB be best suited for

1 a maintaining stock prices.

2 b profit projection.

3 c setting common goals.

4 d time management.

5 e protocol on the job.

Sanjay is a very motivated employee who typically does work that is not part of his formal job responsibilities but which furthers the objectives of the organization This is known as

Which of the following statements about organizational

behaviour (OB) is false?

1 a OB is relevant only in employment situations.

2 b OB can shed light on the interactions among family members.

3 c OB can be used in community settings like children’s daycare centres.

4 d OB can be applied to any organization in order to make it run more effectively.

5 e OB focuses on 3 levels of behaviour that can occur in any organization.

Tina is known to produce large amounts of work without having to exert much effort Tina is

In all of his undertakings at work, Norm is a leader who looks

to do the right thing This refers to his

When managers empower their employees they are

1 a re-engineering the workplace.

2 b establishing a new program of TQM.

3 c developing new styles of leadership.

4 d developing ways of more effectively controlling work.

5 e putting employees in charge of what they do.

Which of the following is true about empowerment?

1 a was embraced by classical OB experts

2 b managers learn how to give up control

3 c allows employees to delegate more to peers

4 d focuses primarily on job productivity

5 e employees to do less work

What are the three levels of behaviour in organizations that

OB is concerned with?

1 a experience, goals and configuration

2 b individual, group, and structure

3 c structure, social units and teams

4 d group, structure and political

5 e interpersonal, personal and group

Whereas requires organizations to be flexible in working with organizations and people from different

countries, requires employees to be flexible when working with others within the organization

1 a workforce diversity; globalization

2 b globalization; workforce diversity

4 d all 45 year old adults in a community

5 e municipal, provincial and federal government agencies

A high rate of employee turnover increases

A consciously coordinated social unit composed of a group

of people that function on a relatively continuous basis to achieve a common set of goals is known as a(n)

1 a making job satisfaction an extremely high priority

2 b focusing on making workplaces pleasant environments

3 c sharing in decision-making processes

4 d managing global competition

1 a operating a hospital at the lowest possible cost while achieving higher output

2 b being the most pleasant real estate broker in Toronto

3 c being a telemarketer who makes the required number of calls each day

4 d being a sales person who acquires the most clients of anyone in the company

5 e being an instructor who teaches larger classes than other instructors

Giselle is using a spreadsheet to measure each employee’s efficiency and effectiveness This is known as the

2 b the Canadian workplace is becoming more homogenous

3 c to eliminate differences amongst employees

4 d the Canadian workplace is becoming more heterogeneous

5 e to communicate more proficiently

A field of study that investigates the impact of individuals, groups, and structure on behaviour within organizations is known as

Employee productivity, developing effective employees, and developing a positive work environment are challenges at the level

2 b Ethics look at past personal traumas.

3 c Ethics is common sense that informs us as to whether our actions are right or wrong.

4 d Ethics is the study of moral values that guide our behaviour.

5 e Ethics help us do the “right” thing.

Organizational behaviour is generally defined as a field of study that

1 a investigates how organizations effectively face competition.

2 b investigates the impact that individuals, groups, and structure have on

behaviour within organizations.

3 c attempts to understand and solve problems regarding individual behaviour on and off the job.

4 d seeks ways and means to match human effort with technology.

5 e examines how the structure of different organizations contributes to, or inhibits, effective communication.

Allison and Gail are both university students studying for a final exam in OB Both students have a goal of making a grade of 90% or better despite the time pressures they face Gail studied diligently for six hours and made a grade of 92% Allison studied diligently for nine hours and also made

a grade of 92% Which of the students was effective?

1 a only Gail

2 b only Allison

3 c neither Gail or Allison

4 d both Gail and Allison

5 e It is impossible to tell from the information given.

Which of the following situations would likely receive the least benefit from studying Organizational Behaviour(OB) techniques?

1 a voluntary community groups

2 b large family situations and interactions

3 c post-secondary education student study groups

4 d religious organizations

5 e pre-teen paper routes

Which of the following topics is generally considered to be outside the field of OB?

1 a counter-productive to job satisfaction.

2 b the variance among workers’ pay scales.

3 c the distribution of workers by hair colour.

4 d the differences among employees based on age.

5 e the ratio of assistants to managers.

How organizations develop human strengths, foster vitality and resilience, and unlock potential is called

73 Free Test Bank for Organizational Behaviour

Concepts Controversies Applications Sixth Canadian

Edition 6th Edition Langton Multiple Choice Questions

If today’s managers positively address and manage

workforce diversity, which of the following increases?

1 a employee turnover

2 b miscommunications

3 c interpersonal conflicts

4 d creativity and innovation

5 e ineffective decision making

If we understand the written and unwritten rules in a

structured situation then human behaviour becomes

In the study of OB, common sense is generally replaced by

1 a developing and implementing successful managerial intervention techniques

2 b appreciating the diverse workforce

3 c competing in global markets

4 d hiring and developing effective employees

5 e overall productivity and output

Members of groups must contend with various challenges

on the job Which of the following would not be considered a group challenge?

1 a understanding workforce diversity

2 b working with others who do not share a common ethnic background

3 c developing an atmosphere of team spirit and support

4 d empowerment

5 e working with others from different cultures

Considering behaviour within the context in which it occurs

is known as the approach

1 a absolute

2 b rational

3 c contingency

4 d empowerment

5 e behavioural

Why do organizations that have OCB outperform those that

do not?

1 a OCB promotes the effective functioning of the organization.

2 b OCB employees are easier to supervise.

3 c OCB increases job satisfaction, increasing productivity.

4 d OCB decreases recruitment, selection and training, because turnover is less.

5 e OCB is rewarded by increased opportunities for promotions.

Individual-level variables that have been shown to affect group and organizational behaviour include

1 a maintaining job satisfaction

2 b sustaining workplace motivation

3 c creating a positive work attitude

4 d focusing on global competition

5 e behaving ethically on the job

The behavioural science which underlies conflict and power

Organizational behaviour has implications for all personnel

in the workplace Some of OB’s challenges and

opportunities include all of the following except

1 a it acknowledges employees are forces of innovation and change.

2 b it offers specific insights to improve interpersonal and people skills.

3 c it helps us learn to balance the relationship between efficiency of resources with effectiveness of delivery.

4 d it facilitates the improvement of quality and employee productivity.

5 e it reinforces the importance of traditional methods of management.

Amongst the research methods in OB, which would most likely employ simulated and controlled settings?

Generally, the best method for obtaining knowledge

regarding human behaviour is the

1 a common sense approach.

1 a behaviour can never be predicted.

2 b predicting certain behaviour depends on the context of a structured situation.

3 c predicting certain behaviour depends on intuition.

4 d regular and unchanging conditions

5 e only certain conditions can be predicted.

Allison and Gail are both university students studying for a final exam in OB Both students have a goal of making a grade of 90% or better despite the time pressures they face Gail studied diligently for six hours and made a grade of 92% Allison studied diligently for nine hours and also made

a grade of 92% Gail appears to be the more productive

student because

1 a her efficiency seemed to be better than Allison’s.

2 b her effectiveness seemed to be better than Allison’s.

3 c her IQ is higher than Allison’s.

4 d Allison didn’t seem to think that time is an important factor.

5 e It is impossible to tell from the information given.

Among the research methods in OB, which would most likely employ questionnaires and interviews?

1 a case studies

2 b meta-analysis

3 c survey studies

Predictability of behaviour is increased if we know

1 a that the person is rational.

2 b how the person perceives the situation.

3 c that behaviour is caused.

4 d the person’s age.

5 e the person’s level of education.

The approach to organization behaviour which suggests that its answers “depend upon the situation” is called the

1 a behavioural approach.

2 b mechanistic approach.

3 c organic approach.

4 d contingency approach.

5 e field study approach.

Amongst the research methods in OB which would most likely employ the statistics of many different studies?

By putting people first, it is thought that employees will

become more effective and hence more productive What are some of the challenges inherent in putting people first?

1 a initial loss in production

2 b cultural confusion

3 c blurring of lines between management and labour

4 d balancing cultural sensitivity with the bottom line

5 e incompatibility between differing cultural backgrounds

A major theme underlying the process of organizational behaviour is the belief that human behaviour is

In OB, looking at relationships, attempting to attribute

causes and effects, and basing conclusions on scientific evidence is referred to as

1 a a contingency approach.

2 b an absolute approach.

3 c a consistency approach.

4 d systematic study.

5 e intense scrutiny.

OB looks at three basic levels of analysis and organization The group level includes all of the following independent variables except

A major characteristic of empowerment is

1 a re-engineering the workplace.

2 b establishing a new program of TQM.

3 c developing new styles of leadership.

4 d developing ways of more effectively controlling work.

5 e putting employees in charge of what they do.

Allison and Gail are both university students studying for a final exam in OB Both students have a goal of making a grade of 90% or better despite the time pressures they face Gail studied diligently for six hours and made a grade of 92% Allison studied diligently for nine hours and also made

a grade of 92% Which of the following statements is most accurate?

1 a Gail is more efficient than Allison.

2 b Allison is more efficient than Gail.

3 c Gail is more effective than Allison.

4 d Allison is more effective than Gail.

5 e It is impossible to predict efficiency or effectiveness in this case.

True - False Questions

There are certain fundamental inconsistencies underlying the behaviour of most individuals that can be identified and modified to reflect individual differences

Ethics can inform us whether our individual actions are right

or wrong; however, organization and group actions are too complex for ethics to apply

1 True

2 False

Contributions in the area of power are more likely to come from psychologists than from sociologists

Learning, perception and personality have been OB topics whose contributions have generally come from psychology

If diversity is ineffectively managed, high turnover and

miscommunication can result, creating an environment, which hinders achievement of organizational goals

1 True

2 False

Organizations that have employees with high OCB

(organizational citizenship behaviour) outperform

organizations that have employees with low OCB

1 True

2 False

Voluntary and involuntary permanent withdrawal of an

employee from an organization is termed “absenteeism.”

1 True

2 False

The behaviour of individuals in a structured situation is similar to their behaviour when they are in unstructured situations

1 True

The issues of conflict and power are major topics of concern

to sociologists as well as OB in an organizational situation

1 True

2 False

Since guaranteed jobs are no longer part of the Canadian work environment, it is prudent to keep focused on past practices and traditions since they have worked well and are likely to succeed again

1 True

2 False

The flexibility-control dimension of the competing values framework refers to the competing demands of

organizations to stay focused on the past versus preparing for the need for more flexibility in the future

1 True

2 False

Whereas globalization focuses on differences between

people from different countries, workforce diversity

addresses differences among people within given countries

1 True

2 False

Systematic study is useful in OB since it assumes that

human behaviour is opaque

1 True

2 False

The belief that most behaviour is caused would be

consistent with the systematic approach

1 True

2 False

The Conference Board of Canada holds that job

effectiveness can be enhanced when individuals possess portable skills such as problem solving, project management and interpersonal relationships as well as job-specific

technical expertise

1 True

2 False