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0 Free Test Bank for Marketing An Introduction 12th

Edition by Armstrong

Multiple Choice Questions - Page 1

According to the five-step model of the marketing process, the first step in marketing is

1. A) capturing value from customers to create profits and customer equity

2. B) constructing an integrated marketing program that delivers superior value

3. C) building profitable relationships and creating customer delight

4. D) understanding the marketplace and customer needs and wants

5. E) designing a customer-driven marketing strategy

The selling concept is typically practiced with

1. A) industrial products

2. B) unsought goods

3. C) specialty products

4. D) convenience products

5. E) essential goods

When customers don't know what they want or don't even know what's possible, the most effective strategy is marketing

1. A) customer-driven

2. B) customer-driving

3. C) societal

4. D) functional

5. E) product

A brand's is the set of benefits that it promises to deliver

to consumers to satisfy their needs

1. A) dominant effect

2. B) fringe benefit

3. C) perquisite

4. D) value proposition

5. E) dividend yield

Which of the following is a difference between the marketing

concept and the selling concept?

1. A) The marketing concept focuses on customer needs, whereas the selling concept focuses on existing products

2. B) The marketing concept focuses on customer conquest, whereas the selling concept focuses on targeting the right customers

3. C) The marketing concept takes an inside-out perspective, whereas the selling concept takes an outside-in perspective

4. D) The marketing concept is product-centered, whereas the selling concept is production-centered

5. E) The marketing concept focuses on short-term sales, whereas the selling concept strives to build long-term customer relationships

Directing consumers toward products and services that meet their present and future needs is referred to as marketing

1. A) customer-driven

2. B) customer-driving

3. C) societal

4. D) production

5. E) product

The concept holds that consumers will favor goods and services that offer the most in quality, performance, and innovative features

1. A) societal marketing

2. B) marketing

3. C) selling

4. D) production

5. E) product

Customer-driven marketing is most effective when

1. A) a clear need exists among customers, but the need is difficult to identify

2. B) customers do not know what they want but are easily persuaded

3. C) customers seek new products and technological innovations

4. D) clear needs exist and customers know what their needs are

5. E) customers have wants but cannot afford them

The concept holds that achieving organizational goals depends on knowing the needs and wants of target markets and delivering the desired satisfactions better than competitors do

1. A) marketing

2. B) product

3. C) production

4. D) selling

5. E) societal marketing

Henry Ford's philosophy was to perfect the Model-T so that its cost could be reduced further for increased consumer affordability This most likely reflects the

1. A) customer-driving marketing concept

2. B) marketing concept

3. C) societal marketing concept

4. D) production concept

5. E) selling concept

The societal marketing concept holds that

1. A) consumers will not buy enough of a firm's products unless the firm

undertakes a large-scale selling and promotion effort

2. B) a company's marketing decisions should focus on creating economic value

in a way that also creates value for the surrounding environment

3. C) the society will only favor products that are available and highly affordable

4. D) achieving organizational goals depends on knowing the needs and wants

of target markets and delivering the desired satisfactions better than

competitors do

5. E) consumers will favor products that offer the most in quality, performance, and innovative features

Abel now has the buying power to purchase the computer that he wanted to buy six months ago Abel's want has most likely become a(n)

1. A) need

2. B) value

3. C) demand

4. D) offering

5. E) desire

Marketers are said to suffer from marketing myopia when they

ignore underlying consumer needs and focus excessively on

1. A) consumers' brand experiences

2. B) competitors' threats

3. C) consumers' existing wants

4. D) competitors' strengths

5. E) consumers' future demands

are the form human needs take as they are shaped by culture and individual personality

1. A) Wants

2. B) Necessities

3. C) Services

4. D) Benefits

5. E) Risks

Selecting particular segments of a population of customers to serve

is called

1. A) process reengineering

2. B) brand synchronizing

3. C) mass customizing

4. D) target marketing

5. E) market positioning

The production concept holds that

1. A) consumers will not buy enough of a firm's products unless the firm

undertakes a large-scale selling and promotion effort

2. B) a company's marketing decisions should consider consumers' wants, the company's requirements, consumers' long-run interests, and society's long-run interests

3. C) consumers will favor products that are available and highly affordable

4. D) achieving organizational goals depends on knowing the needs and wants

of target markets and delivering the desired satisfactions better than

competitors do

5. E) consumers will favor products that offer the most in quality, performance, and innovative features

Futuristic Designs Inc., a furniture retail chain, understands and anticipates customer needs even better than customers themselves

do and creates products and services to meet their existing and future needs Which of the following has Futuristic Designs followed

in this case?

1. A) the product concept

2. B) customer-driving marketing

3. C) the societal marketing concept

4. D) customer-driven marketing

5. E) the production concept

Voize, a leading mobile phone manufacturer, focuses on low labor costs and mass distribution to ensure the continuous availability of its products at reasonable prices Voize most likely follows the

1. A) customer-driving marketing concept

2. B) marketing concept

3. C) societal marketing concept

4. D) production concept

5. E) selling concept

GT Grand, a manufacturer of ultra-luxury cars, supplies customized vehicles based on the specific demands of customers in affluent market segments The company's approach is most likely referred

to as

1. A) mass distribution

2. B) cost leadership

3. C) consumer-generated marketing

4. D) target marketing

5. E) undifferentiated marketing

Which of the following concepts is based on a customer-centered philosophy?

1. A) the product concept

2. B) the marketing concept

3. C) the production concept

4. D) the selling concept

5. E) the distribution concept

is the act of obtaining a desired object from someone by offering something in return

1. A) Targeting

2. B) Segmentation

3. C) Differentiation

4. D) Exchange

5. E) Positioning

Which of the following concepts calls for sustainable marketing?

1. A) the societal marketing concept

2. B) the marketing concept

3. C) the selling concept

4. D) the production concept

5. E) the product concept

When backed by buying power, wants become

1. A) needs

2. B) demands

3. C) offerings

4. D) values

5. E) ideas

According to the product concept, a company should

1. A) make products that contribute to the long-term welfare of society

2. B) market only those products that have high customer appeal

3. C) focus on a target market and make products that meet those customers' demands

4. D) devote its energy to making continuous product improvements

5. E) make product promotion a top priority

are defined as states of felt deprivation

1. A) Needs

2. B) Ideas

4. D) Values

5. E) Exchanges

The selling concept holds that

1. A) consumers will not buy enough of a firm's products unless the firm

undertakes large-scale persuasion and promotion efforts

2. B) a company's marketing decisions should consider consumers' wants, the company's requirements, consumers' long-run interests, and society's long-run interests

3. C) consumers will only favor products that are available and highly affordable

4. D) achieving organizational goals depends on knowing the needs and wants

of target markets and delivering the desired satisfactions better than

competitors do

5. E) consumers will favor products that offer the most in quality, performance, and innovative features

Dividing a market into several sections of customers is known as

1. A) mass customization

2. B) market positioning

3. C) market segmentation

4. D) value engineering

5. E) undifferentiated marketing

Cylog, a leading provider of personal computer systems, began manufacturing tablet devices after predicting a future consumer need for portability Which of the following was most likely

implemented by Cylog?

1. A) the selling concept

2. B) customer-driving marketing

3. C) the product concept

4. D) sustainable marketing

5. E) the production concept

Which of the following concepts holds that consumers will favor products that are available and highly affordable?

1. A) the marketing concept

2. B) the product concept

3. C) the societal marketing concept

4. D) the selling concept

5. E) the production concept

60 Free Test Bank for Marketing An Introduction 12th Edition by Armstrong Multiple Choice Questions - Page 2

The overall process of dealing with all aspects of acquiring,

keeping, and growing customers is referred to as

1. A) perceived-value management

2. B) societal marketing

3. C) customer relationship management

4. D) partner relationship management

5. E) enterprise resource planning

Fine Corp., a consumer electronics manufacturer, targets a market with many low-margin customers Which of the following types of associations would be most profitable for the firm to develop with these customers?

1. A) full partnerships

2. B) basic relationships

3. C) joint ventures

4. D) strategic alliances

5. E) business partnering

At Ken's boutique, the policy statement posted in the reception

states: "Without our customers, we don't exist." Ken and his staff aim to delight each customer and they are quick to offer discounts

or extra services whenever a customer is anything less than

satisfied Instead of focusing on individual transactions, Ken and his staff are putting a priority on

1. A) decreasing customer-perceived value

2. B) managing partner relationships

3. C) attracting "butterflies"

4. D) converting "strangers" into "butterflies"

5. E) capturing customer lifetime value

Which of the following is true of mobile marketing?

1. A) Few American adults today own a smartphone

2. B) A smartphone is a highly impersonal medium with a low scope for

engagement

3. C) Marketers use mobile channels to stimulate immediate buying

4. D) Mobile marketing is a traditional marketing method

5. E) Mobile marketing is the slowest-growing digital marketing platform

are customers who show low potential profitability and little projected loyalty

1. A) True friends

2. B) Barnacles

3. C) Strangers

4. D) True believers

5. E) Butterflies

is the total combined customer lifetime values of all the company's current and potential customers

1. A) Share of customer

2. B) Value proposition

3. C) Customer equity

4. D) Market share

5. E) Customer-perceived value

Greater consumer control means that companies must rely more on marketing by

1. A) intrusion

2. B) attraction

3. C) competition

4. D) forceful persuasion

5. E) impersonal selling

In which of the following circumstances is an organization likely to engage in full partnerships with key consumers?

1. A) when the market has few customers and high margins

2. B) when the market has a huge number of customers

3. C) when the firm has a frequency marketing program

4. D) when the firm has a large number of low-margin customers

5. E) when the firm has few marketing resources at its disposal

In which of the following customer relationship groups do

organizations generally avoid investing?

1. A) barnacles

2. B) strangers

3. C) butterflies

4. D) true believers

5. E) true friends

Ellis, a marketing manager at a regional chain restaurant, has

decided to create a contest asking the public to create commercials for the restaurant Winning entries will be posted on the

organization's home page Ellis' plan is an example of

1. A) consumer-generated marketing

2. B) frequency marketing

3. C) customer-club marketing

4. D) sustainable marketing

5. E) multi-level marketing

refers to working closely with people inside and outside the company to jointly bring more value to customers

2. B) Customer-generated marketing

3. C) Integrated communication

4. D) Partner relationship management

5. E) Channel value proposition

Raymond purchased a Honda Civic six months ago because he perceived Honda's superiority over the competition Raymond has been more than satisfied with his purchase and now has an

emotional relationship with the Honda brand Raymond's

relationship with Honda is best referred to as

1. A) customer delight

2. B) customer lifetime value

3. C) customer equity

4. D) customer share

5. E) customer-perceived value

Sally purchased a newly introduced moisturizing lotion By

attempting to find out if the lotion's perceived performance matched her expectations, Sally was measuring her level of customer

1. A) loyalty

2. B) satisfaction

3. C) equity

5. E) lifetime value

Some fast food restaurants offer tasty and convenient food at

affordable prices, but in doing so they contribute to the soaring obesity rates and environmental problems In this case, these fast-food restaurants have overlooked the concept

1. A) marketing

2. B) product

3. C) production

4. D) societal marketing

5. E) selling

Customers who are classified as true believers

1. A) are attracted to a company's competitor's deals and offers

2. B) have needs and wants that do not fit a company's offerings

3. C) are not very profitable for a company

4. D) tell others about their good experiences with a company

5. E) are projected to be less loyal to any brand

Which of the following terms refers to a customer's evaluation of the difference between all the benefits and all the costs of a market offering relative to those of competing offers?

1. A) customer-perceived value

2. B) customer equity

3. C) share of customer

4. D) customer profitability

5. E) customer lifetime value

The concept of shared value focuses on

1. A) creating economic value in a way that also creates value for society

2. B) maximizing profits to satisfy shareholders

3. C) creating sales transactions instead of long-term customer relationships

4. D) building strategic supplier partnerships to create more value for investors

5. E) providing more financial incentives to sales team members

marketing is defined as socially and environmentally responsible marketing that meets the present needs of consumers and businesses while also preserving or enhancing the ability of future generations to meet their needs

1. A) Customer-driven

2. B) Mass

3. C) Sustainable

4. D) Customer-driving

The final step in the marketing process is

1. A) capturing value from customers

2. B) constructing an integrated marketing program

3. C) building profitable relationships with the customers

4. D) understanding the marketplace

5. E) designing a customer-driven marketing strategy

Which of the following transforms marketing strategies into real values for consumers?

1. A) share of customer