Customer Behavior, Emotional Labour, and Employee’s Emotional Outcome in Hotel Industry in Thai Nguyen Province (2)

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Customer Behavior, Emotional Labour, and Employee’s Emotional Outcome in Hotel Industry in Thai Nguyen Province (2)

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...2 EXECUTIVE SUMMARY Customer Behavior, Emotional Labour, and Employee’s Title: Emotional Outcome in Hotel Industry in Thai Nguyen Province Total No of Page: 107 Researcher:... managers at Hotels in Thai Nguyen can understands the mechanism of emotional regulation in employees, understand the role of emotional regulation in service process By training employees with emotional. .. this study will be employees who work in Hotel Industry in Thai Nguyen province Sampling Technique The sample size will be 385 In this study, twenty (20) hotels with over 30 employees for each

Ngày đăng: 26/02/2017, 07:47

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