Management 12e richard draft chapter 18

Chapter 1: The World of Innovative Management Chapter 2: The Evolution of Management Thinking Chapter 3: The Environment and Corporate Culture Chapter 4: Managing in a Global Environment Chapter 5: Managing Ethics and Social Responsibility Chapter 6: Managing Start-Ups and New Ventures Chapter 7: Planning and Goal Setting Chapter 8: Strategy Formulation and Execution Chapter 9: Managerial Decision Making Chapter 10: Designing Organization Structure Chapter 11: Managing Change and Innovation Chapter 12: Managing Human Resources Chapter 13: Managing Diversity Chapter 14: Understanding Individual Behavior Chapter 15: Leadership Chapter 16: Motivating Employees Chapter 17: Managing Communication Chapter 18: Leading Teams Chapter 19: Managing Quality and Performance Appendix: Managing the Value Chain, Web 2.0, and E-Business

Chapter 18 Leading Teams © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part The Value of Teams   Work in organizations is interdependent What Is a Team? Two or more people who interact and coordinate their work toward a goal © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.1 Requirements of Teamwork © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Contributions of Teams  Creativity and innovation  Improved quality  Speed response  Higher productivity and lower costs  Enhanced motivation and satisfaction © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.2 Five Contributions Teams Make © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Types of Teams  Formal Team – defined by formal organization structure  Cross-Functional Team  Self-Managed Teams – supervised by elected employee Vertical: functional or command team Horizontal: committee with cross-functional membership Special Purpose: project teams Diverse skills and functions Access to resources Team is empowered to make decisions © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.3 Functional and Cross-Functional Teams in an Organization © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Dilemma of Teams  We have to give up our independence  We have to put up with free riders  Teams are sometimes dysfunctional © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.4 Five Common Dysfunctions of Teams © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part How to Make Teams Effective  Successful teams don’t just happen  Team members should consider: Defining roles Establishing norms Setting goals  Work-team effectiveness is based on: Productive output Personal satisfaction Capacity to adapt and learn 10 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Innovative Use of Teams  Virtual Teams Use technology to build relationships Shape culture through technology Monitor progress and reward members  Global Teams Cross-border work teams Members from different nationalities May operate virtually 14 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.6 What Effective Virtual Team Leaders Do 15 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Team Characteristics Design teams for effectiveness  Size Team performance and productivity peaks at five members  Diversity Diverse skills, knowledge, and experience produces innovative solutions  Member Roles Teams must focus on both task and social roles 16 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Task Performance and Social Satisfaction Task Specialist Role • • • • • Initiating ideas Giving opinions Seeking information Summarizing Energizing 17 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Stages of Team Development  Forming – orientation and acquaintance  Storming – personalities and roles emerge  Norming – conflicts develop  Performing – focus on problem solving  Adjourning – disbandment 18 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.7 Five Stages of Team Development 19 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Team Cohesiveness  Determinants of Team Cohesiveness Team interaction Shared goals Personal attraction to the team  Consequences of Team Cohesiveness Morale Productivity 20 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Team Norms Team norms – an informal standard of conduct that is shared by team members and guides their behavior 21 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.8 Four Ways Team Norms Develop 22 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Managing Team Conflict  Teams deal with task conflict and relationship conflict  Balancing Conflict and Cooperation Conflict can help eliminate groupthink Conflict can cause morale and productivity problems  Causes of Conflict Competition over resources Communication breakdowns 23 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.9 Balancing Conflict and Cooperation 24 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Styles to Handle Conflict  Dominating style  Avoiding style  Compromising style  Accommodating style  Collaborating style 25 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.10 - A Model of Styles to Handle Conflict 26 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Team Conflict Tools  Superordinate goals – vision compels people to overcome conflict and cooperate  Mediation – allowing third party to help with disputes  Negotiation Integrative Distributive 27 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Reaching a Win-Win Solution  Separate the people from the problem  Focus on interests, not current demands  Generate many alternatives for mutual gain  Insist that results be based on objective standards 28 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part [...]... personalities and roles emerge  Norming – conflicts develop  Performing – focus on problem solving  Adjourning – disbandment 18 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18. 7 Five Stages of Team Development 19 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated,... different nationalities May operate virtually 14 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18. 6 What Effective Virtual Team Leaders Do 15 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Team.. .18. 5 Work Team Effectiveness Model 11 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Work Team Effectiveness... shared by team members and guides their behavior 21 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18. 8 Four Ways Team Norms Develop 22 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Managing Team... Competition over resources Communication breakdowns 23 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18. 9 Balancing Conflict and Cooperation 24 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Styles... style  Accommodating style  Collaborating style 25 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18. 10 - A Model of Styles to Handle Conflict 26 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Team ... Adjourning – disbandment 18 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18. 7 Five Stages of... scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18. 2 Five Contributions Teams Make © 2016 Cengage Learning All Rights Reserved May not be scanned,... scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18. 3 Functional and Cross-Functional Teams in an Organization © 2016 Cengage Learning All Rights