Chapter 1: The World of Innovative Management Chapter 2: The Evolution of Management Thinking Chapter 3: The Environment and Corporate Culture Chapter 4: Managing in a Global Environment Chapter 5: Managing Ethics and Social Responsibility Chapter 6: Managing Start-Ups and New Ventures Chapter 7: Planning and Goal Setting Chapter 8: Strategy Formulation and Execution Chapter 9: Managerial Decision Making Chapter 10: Designing Organization Structure Chapter 11: Managing Change and Innovation Chapter 12: Managing Human Resources Chapter 13: Managing Diversity Chapter 14: Understanding Individual Behavior Chapter 15: Leadership Chapter 16: Motivating Employees Chapter 17: Managing Communication Chapter 18: Leading Teams Chapter 19: Managing Quality and Performance Appendix: Managing the Value Chain, Web 2.0, and E-Business
Chapter 18 Leading Teams © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part The Value of Teams Work in organizations is interdependent What Is a Team? Two or more people who interact and coordinate their work toward a goal © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.1 Requirements of Teamwork © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Contributions of Teams Creativity and innovation Improved quality Speed response Higher productivity and lower costs Enhanced motivation and satisfaction © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.2 Five Contributions Teams Make © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Types of Teams Formal Team – defined by formal organization structure Cross-Functional Team Self-Managed Teams – supervised by elected employee Vertical: functional or command team Horizontal: committee with cross-functional membership Special Purpose: project teams Diverse skills and functions Access to resources Team is empowered to make decisions © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.3 Functional and Cross-Functional Teams in an Organization © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Dilemma of Teams We have to give up our independence We have to put up with free riders Teams are sometimes dysfunctional © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.4 Five Common Dysfunctions of Teams © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part How to Make Teams Effective Successful teams don’t just happen Team members should consider: Defining roles Establishing norms Setting goals Work-team effectiveness is based on: Productive output Personal satisfaction Capacity to adapt and learn 10 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Innovative Use of Teams Virtual Teams Use technology to build relationships Shape culture through technology Monitor progress and reward members Global Teams Cross-border work teams Members from different nationalities May operate virtually 14 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.6 What Effective Virtual Team Leaders Do 15 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Team Characteristics Design teams for effectiveness Size Team performance and productivity peaks at five members Diversity Diverse skills, knowledge, and experience produces innovative solutions Member Roles Teams must focus on both task and social roles 16 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Task Performance and Social Satisfaction Task Specialist Role • • • • • Initiating ideas Giving opinions Seeking information Summarizing Energizing 17 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Stages of Team Development Forming – orientation and acquaintance Storming – personalities and roles emerge Norming – conflicts develop Performing – focus on problem solving Adjourning – disbandment 18 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.7 Five Stages of Team Development 19 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Team Cohesiveness Determinants of Team Cohesiveness Team interaction Shared goals Personal attraction to the team Consequences of Team Cohesiveness Morale Productivity 20 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Team Norms Team norms – an informal standard of conduct that is shared by team members and guides their behavior 21 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.8 Four Ways Team Norms Develop 22 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Managing Team Conflict Teams deal with task conflict and relationship conflict Balancing Conflict and Cooperation Conflict can help eliminate groupthink Conflict can cause morale and productivity problems Causes of Conflict Competition over resources Communication breakdowns 23 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.9 Balancing Conflict and Cooperation 24 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Styles to Handle Conflict Dominating style Avoiding style Compromising style Accommodating style Collaborating style 25 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18.10 - A Model of Styles to Handle Conflict 26 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Team Conflict Tools Superordinate goals – vision compels people to overcome conflict and cooperate Mediation – allowing third party to help with disputes Negotiation Integrative Distributive 27 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Reaching a Win-Win Solution Separate the people from the problem Focus on interests, not current demands Generate many alternatives for mutual gain Insist that results be based on objective standards 28 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part [...]... personalities and roles emerge Norming – conflicts develop Performing – focus on problem solving Adjourning – disbandment 18 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18. 7 Five Stages of Team Development 19 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated,... different nationalities May operate virtually 14 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18. 6 What Effective Virtual Team Leaders Do 15 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Team.. .18. 5 Work Team Effectiveness Model 11 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Work Team Effectiveness... shared by team members and guides their behavior 21 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18. 8 Four Ways Team Norms Develop 22 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Managing Team... Competition over resources Communication breakdowns 23 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18. 9 Balancing Conflict and Cooperation 24 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Styles... style Accommodating style Collaborating style 25 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18. 10 - A Model of Styles to Handle Conflict 26 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Team ... Adjourning – disbandment 18 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18. 7 Five Stages of... scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18. 2 Five Contributions Teams Make © 2016 Cengage Learning All Rights Reserved May not be scanned,... scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18. 3 Functional and Cross-Functional Teams in an Organization © 2016 Cengage Learning All Rights