Management 12e richard draft chapter 13

Chapter 13 Managing Diversity © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 13.1 Leaders in Corporate Diversity © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Diversity in the Workplace  The differences people bring to the workplace are valuable  The workforce is changing as organizations build cohesive teams:  Unprecedented generational diversity  Aging workers  Increased diversity  Growth in women workers © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 13.2 Milestones in Diversity Sources: Spotlight on Diversity, ,special l advertising section, MBA jungle (March-April 2003) and Xerox Corporate website www news.Xerox com © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 13.3 Projected Changes in U.S Labor Force, 2010 to 2022 © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Diversity on a Global Scale  Diversity challenges concerning progression of women into upper management positions  Europe has very complex social and cultural systems  National cultures are intangible, pervasive, and difficult to comprehend  It is imperative to understand local cultures © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Managing Diversity  Today diversity is defined broadly in terms of: Race Gender Age Lifestyle Disability  Inclusive model includes all ways in which employees are different (i.e., cultural upbringing) © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 13.4 Traditional vs Inclusive Models of Diversity © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part Diversity of Perspective  A broader and deeper base of Ideas Opinions Experiences For Problem-solving Creativity Innovation © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 13.5 Dividends of Workplace Diversity © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 10 Factors Shaping Personal Bias  Prejudice – different is deficient  Discrimination – acting on prejudicial attitudes  Stereotypes – rigid, exaggerated, and irrational beliefs © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 11 13.6 Stereotyping versus Valuing Cultural Differences © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 12 Ethnocentrism  Your group or subculture is inherently superior to other groups and cultures Makes it difficult to value diversity  Business world and assumptions still somewhat homogeneous  Organizations are shifting from a monoculture view to pluralism and ethnorelativism © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 13 Factors Affecting Women’s Careers  There are advantages to hiring, retaining, and promoting women in organizations  Men have higher wages and faster promotions than women © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 14 Factors Affecting Women’s Careers  Women are favored in leadership roles for demonstrating behaviors and attitudes that:  Help them succeed in the workplace, a factor called “female advantage” © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 15 Factors Affecting Women’s Careers Glass ceiling – an invisible barrier that exists for women and minorities that limits their upward mobility in organizations Opt-out trend – women are voluntarily leaving the workforce for various reasons © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 16 Female Advantage  Women are more collaborative, less hierarchical, relationship-oriented  Better able to deliver in terms of what modern society requires of people © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 17 Diversity Initiatives and Programs  Companies believe that diversity initiatives help maintain competitive advantage, and Improving morale Decreasing interpersonal conflict Facilitating progress in new markets Increasing creativity © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18 13.8 The Most Common Diversity Initiatives © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 19 Diversity Initiatives and Programs  Enhancing structures and policies  Expanding recruitment efforts  Establishing mentor relationships  Increasing awareness of sexual harassment  Generalized  Inappropriate/offensive © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 20 Diversity Initiatives and Programs Solicitation with promise of reward Coercion with threat of punishment Sexual crimes and misdemeanors  Multicultural teams – Teams made up of members from diverse national, racial, ethnic, and cultural backgrounds © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 21 Diversity Initiatives and Programs  Encouraging employee affinity groups Based on gender or race, and are organized by employees to focus on concerns of employees from that group © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 22 [...]... Stereotypes – rigid, exaggerated, and irrational beliefs © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 11 13. 6 Stereotyping versus Valuing Cultural Differences © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part... monoculture view to pluralism and ethnorelativism © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 13 Factors Affecting Women’s Careers  There are advantages to hiring, retaining, and promoting women in organizations  Men have higher wages and faster promotions than women © 2016 Cengage Learning All... progress in new markets Increasing creativity © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 18 13. 8 The Most Common Diversity Initiatives © 2016 Cengage Learning All Rights Reserved May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 19 Diversity .. .13. 1 Leaders in Corporate Diversity © 2016 Cengage Learning All Rights Reserved May not be scanned,... scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 13. 2 Milestones in Diversity Sources: Spotlight on Diversity, ,special l advertising section, MBA... scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part 13. 3 Projected Changes in U.S Labor Force, 2010 to 2022 © 2016 Cengage Learning All Rights Reserved