Again homeland Download the honor packs a full Laptop Repair service Training is offered to you. This bundle is readily available on the internet among one of the most total plan includes the specialized repair all sorts of laptops. Definitely you see this set of teaching techniques are mainly in the laptop repair works and issues that might develop in the future for your laptop and discover concerning options it will certainly likewise be followup of video clip.Today, many people who work with computers due to the ease of carrying and use of a notebook computer, laptops than desktops have much less resistance and may be harmed due to trauma. In this series of tutorials and the notes to streamline troubleshooting and substitute of laptop parts to each of the training to find out stateoftheart.Do you would like to pay or Laptop Repair service business for fear of destroying your laptop to fix minor issues you sustain a great deal of costs. The fantastic train greater than 700 educational publications in PDF style and over 21 GB+ of video clip training documents. Top quality teaching and talking English . TravelMate 40704080 Series Service Guide Service guide files and updates are available on the ACERCSD web; for more information, please refer to http:csd.acer.com.tw PRINTED IN TAIWAN Revision History Please refer to the table below for the updates made on TravelMate 40704080 service guide Date II Chapter Updates Copyright Copyright © 2006 by Acer Incorporated All rights reserved No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated Disclaimer The information in this guide is subject to change without notice Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel is a registered trademark of Intel Corporation Pentium and Pentium IIIII are trademarks of Intel Corporation Other brand and product names are trademarks andor registered trademarks of their respective holders III Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen NOTE Gives bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to specific actions relevant to the accomplishment of procedures Preface Before using this information and the product it supports, please read the following general information
S82G-1503-05 IBM Mobile Systems Hardware Maintenance Manual Volume 3: ThinkPad Computers March 1997 We Want Your Comments! (Please see page 611) This Manual Supports: ThinkPad 365C/CD ThinkPad 365CS/CSD ThinkPad 365X/XD ThinkPad 380 ThinkPad 385 ThinkPad 560 ThinkPad 760C/CD ThinkPad 760E/ED ThinkPad 760L/LD ThinkPad 760EL/ELD ThinkPad 760XL ThinkPad 760XD SelectaDock (2625) (2625) (2625) (2635) (2635) (2640) (9546) (9546) (9546) (9547) (9546) (9547) (3547) IBM Mobile Systems Hardware Maintenance Manual Volume 3: ThinkPad Computers March 1997 We Want Your Comments! (Please see page 611) IBM S82G-1503-05 Note Before using this information and the product it supports, be sure to read the general information under “Notices” on page 616 Sixth Edition (March 1997) The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time This publication was developed for products and services offered in the United States of America IBM may not offer the products, services, or features discussed in this document in other countries, and the information is subject to change without notice Consult your local IBM representative for information on the products, services, and features available in your area Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative Copyright International Business Machines Corporation 1997 All rights reserved Note to U.S Government users–Documentation related to Restricted rights–Use, duplication, or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp ii IBM Mobile Systems - ThinkPad HMM Volume About This Manual This manual contains service and reference information for IBM ThinkPad 365, 380, 385, 560, 760, and SelectaDock products Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively The manual is divided into sections as follows: The Introduction section provides general information, guidelines, and safety information required to service computers The product-specific sections include service, reference, and product-specific parts information The Common Devices Checkout section provides procedures for testing the devices that are commonly attached to ThinkPad computers The Miscellaneous Information section contains information about acronyms, abbreviations, terms, and a telephone number listing Important This manual is intended for trained servicers who are familiar with ThinkPad products Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively Before servicing an IBM mobile product, be sure to review the safety information under “Safety Notices (Multi-lingual Translations)” on page and “Safety Information” on page 15 iii Related Publications The following mobile product publications are available through IBM or your IBM Authorized Dealer iv Publication Part, Form Number Mobile Systems HMM Volume 1: Laptop, Notebook, Portable, and ThinkPad Computers (Models L40, CL57, N45, N51, P70/P75, ThinkPad 300, 350, 500, 510, 710T, Expansion Unit, Dock I, Dock II) 30H2356, S82G-1501-01 Mobile Systems HMM Volume 2: ThinkPad Computers (Model 340, 355, 360, 370, 700, 701, 720, 750, 755) 30H2357, S82G-1502-03 ThinkPad 700 (9552) HMS 42G2016, S42G-2016 ThinkPad 700 (9552) HMR 42G2015, S42G-2015 ThinkPad 700C (9552) HMS 42G2022, S42G-2022 ThinkPad 700C (9552) HMR 42G2021, S42G-2021 ThinkPad 720/720C (9552) HMS 61G1193, S61G-1193 ThinkPad 720/720C (9552) HMR 61G1187, S61G-1187 ThinkPad 730T (2524) HMM 82G5497, S82G-5497 ThinkPad Exp Crtg (3550) HMS 42G2338, S42G-2338 ThinkPad Exp Crtg (3550) HMR 42G2339, S42G-2339 PS/2 FaxConcentrator HMS 15F2262, S15F-2262 PS/2 FaxConcentrator HMR 84F8541, S84F-8541 PS/2 Comm Cartridge I HMS 10G5993, S10G-5993 PS/2 Comm Cartridge I HMR 10G5992, S10G-5992 IBM High Speed Internal, PCMCIA Data/Fax Modems 61G1556, S61G-1556 IBM Mobile Systems - ThinkPad HMM Volume Related Diskettes The following diskettes are available through IBM or your IBM Authorized Dealer Diskette Part, Form Number ThinkPad 300 (2615) Advanced Diagnostics Diskette 33G9361, S33G-9361 ThinkPad 350, 350C, 425, 425C (2618) Advanced Diagnostics Diskette A211000, GA21-1000 ThinkPad 365 (2625) Advanced Diagnostics Diskette 76H7578, S30H-2498 ThinkPad 500 (2603) Advanced Diagnostics Diskette 71G3702, S71G-3702 ThinkPad 510 (2604) Advanced Diagnostics Diskette 83G8095, S83G-8095 ThinkPad 700 (9552) Reference Diskette 42G2017, S42G-2017 ThinkPad 700C (9552) Reference Diskette 42G2023, S42G-2023 ThinkPad 720/720C (9552) Reference Diskette 61G1194, S61G-1194 ThinkPad Hardware Maintenance Diskette (for all Models 355, 360, 560, 750, 755, 760) 78H5384, S78H-5384 ThinkPad Dock I (3545) 71G4140, S71G-4140 Docking Station (3550) 42G2428, S42G-2428 Data/Fax Modem 61G1556, S61G-1556 FaxConcentrator/A 84F8540, S84F-8540 v vi IBM Mobile Systems - ThinkPad HMM Volume Contents Introduction Portable Computer Descriptions Drive and Diskette Compatibility Matrix Important Service Information Safety Notices (Multi-lingual Translations) Safety Information Laser Compliance Statement Screw Size Chart 15 20 22 ThinkPad 365 (2625) Read This First General Checkout Symptom-to-FRU Index Related Service Procedures Diagnostic Test Programs Using the Diagnostics Test Programs Product Overview (365C, CD, CS, CSD) Product Overview (365E, ED) FRU Removals and Replacements Locations Parts Listing 365C, CD, CS, CSD (2625) Parts Listing 365E, ED (2625) ThinkPad 365X, 365XD (2625) Read This First Checkout Guide Symptom-to-FRU Index Related Service Procedures Product Overview (365X, 365XD) FRU Removals and Replacements Locations Parts Listing 365X, 365XD (2625) 91 93 96 106 117 126 127 164 170 ThinkPad 380, 380D, 385, 385D (2635) Read This First Checkout Guide Symptom-to-FRU Index Related Service Procedures Product Overview (380, 380D, 385, 385D) FRU Removals and Replacements Locations Parts Listing 380/385 (2635) 183 185 189 199 210 215 216 249 252 ThinkPad 560 (2640) Read This First Checkout Guide Symptom-to-FRU Index Related Service Procedures Product Overview (560) FRU Removals and Replacements Locations 263 265 268 279 291 296 297 321 Copyright IBM Corp 1997 25 27 30 41 50 52 54 58 59 60 81 84 87 vii Parts Listing 560 (2640) ThinkPad 760 (9546, 9547) Read This First Checkout Guide Symptom-to-FRU Index Related Service Procedures Product Overview (760) FRU Removals and Replacements LCD Removal and Replacement LCD Unit, 12.1 SVGA (P/N 29H9226, ASM P/N 29H9029) LCD Unit, 12.1 SVGA (P/N 29H9226, ASM P/N 73H6599) LCD Unit, 10.4 SVGA (P/N 29H9227) LCD Unit, 10.4 VGA (P/N 46H5355) LCD Unit, 11.3 DSTN (P/N 39H6232) LCD Unit, 12.1 XGA LCD Unit, 12.1 SVGA (P/N 82H8496) LCD Unit, 12.1 SVGA (P/N 11J8867, ASM P/N 11J8855) LCD Unit, 12.1 SVGA (P/N 46H5725, ASM P/N 46H5723) Locations Parts Listing 760 (9546, 9547) LCD Parts List ThinkPad SelectaDock Docking System Read This First General Preparation Checkout Guide Printer Running Diagnostics Symptom-to-FRU Index Undetermined Problems FRU Removals and Replacements Locations Parts Listing SelectaDock (3547) 335 338 341 359 372 377 382 427 428 433 439 444 449 454 460 466 472 478 483 520 547 548 550 551 554 559 565 573 574 583 588 Checkout 591 592 592 593 594 596 597 598 599 605 Miscellaneous Information Acronyms, Abbreviations and Terms Send Us Your Comments! 609 609 611 Common Devices Checkout External Diskette Drive Test External Display Self-Test External Keyboard/Auxiliary Input Device Fax/Modem Checkout Printer Checkout Port Replicator Checkout TrackPoint Checkout TV Tuner Common Parts Listing viii 325 IBM Mobile Systems - ThinkPad HMM Volume Troubleshooting The following table shows what to to solve problems when the TV Tuner does not work correctly Problem The TV Tuner does not operate (No picture or sound) Probable Cause Computer is not powered on Computer is in suspend mode Volume control of the TV Tuner or computer is not adjusted correctly The power for the TV Tuner is not supplied (See “Power-on the TV Tuner” on page 603.) The wall outlet from the outdoor antenna is not active The video or antenna cable is not connected correctly Antenna elements of the active antenna unit are not adjusted The batteries in the active antenna unit are not inserted correctly The batteries in the active antenna unit are depleted The TV Tuner is not set up correctly You cannot watch TV or videos on the external display LO is set for the auto tune sensitivity selection (See page 601.) No color The program is not in color Snow and noise only Switch the TV/EXT ( Pictures are out of shape, or have double images ) button For TV: The channel is not tuned correctly Adjust the antenna For VCR: Change the tracking adjustment Dotted lines or stripes Usually caused by interference from neon signs, hair dryers, and so on Move the computer to avoid the interference Picture control are not saved Do not power-off the TV Tuner when adjusting functions such as picture control, color, tint, brightness, or contrast Channel number is always displayed or is not displayed 604 Select your favorite mode for the on-screen message (See page 601.) IBM Mobile Systems - ThinkPad HMM Volume Common Parts Listing This section contains FRUs common to most IBM portable, laptop, and notebook computers External Diskette Drives 5.25-Inch Diskette Drive: 360KB External (4869-001) 360KB External (4869-501) 1.2MB External (4869-002) 1.2MB External (4869-502) 5.25-Inch Drive Adapter 5.25-Inch Drive Adapter/A 5.25-Inch External Diskette Drive Cable (from system board to adapter) Diskette Drive Bus Adapter 72X6759 72X6768 15X7993 15X7994 72X6757 15F7996 27F4211 72X8524 CD-ROM Drives Enhanced Internal CD-ROM II Drive 61G1901 (Eject button below slot) Internal CD-ROM I Drive 81F7930 (Eject button above slot) Terminator Kit (for 81F7930) 59F3530 Cleaning Kit (for 81F7930) 59F3562 (Disks, CD Caddy) Internal CD-ROM II Drive 92F0084 (Eject button below slot) Terminator Kit (for 92F0084) 92F0082 Media Kit (for 92F0084) 31F4232 (No cleaning necessary, Test Disk, CD Caddy) Signal Cable 34F0043 Power Cable 72X8521 Remote ID Switch Cable (3510) 92F0086 Audio Card, Cable, Screws (3510) 92F0085 CD Caddy 22F9419 Rail Kit (3510) 34F0041 Headphones 53F3610 Copyright IBM Corp 1997 605 SCSI Adapters, Terminators, Cables SCSI Adapter/A (without Cache) SCSI Internal Cable SCSI Adapter/A (with Cache) Terminator, External (for 85F0063) Terminator, Internal (for 85F0063) Terminator, Internal (for 85F0002) SCSI Fast Adapter (16 bit) SCSI External Cable (for 92F0330) SCSI Internal Cable (for 92F0330) Terminator, Inline (space permitting) 85F0002 64F4127 85F0063 33F8464 34F0025 57F2870 92F0330 32G4089 32G0084 92F0412 Rewritable Optical Drives 3.5-Inch Rewritable Optical Drive Rewritable Optical Cartridge Rewritable Optical Cartridge (5 Pack) Drive Mounting Slide (for 92F0167) Tray with Bezel (for 92F0167) Objective Lens Cleaner (for 92F0167) Prism Lens Cleaner (for 92F0167) 3.5-Inch Enhanced Rewritable Optical Drive Mounting Tray Mounting Tray/Bezel (Model 3510) 92F0167 38F8647 38F8646 85F0022 85F0021 38F8681 38F8682 92F0167 92F0269 92F0268 External Keyboard/Mouse Keyboard Cable Mouse Mouse Ball and Pop-Off Retainer Mouse Ball and Twist-Off Retainer Mouse (New Style) Mouse Retainer Ring Miniature Mouse 72X8537 61X8923 33F8461 33F8462 33G5420 33G5417 95F5723 Enhanced Keyboards (101/102 Key) Country Arabic Belgian Canadian French Cyrillic Danish Dutch French German Greek Hebrew Italian Latin American Spanish Norwegian Portuguese Russian/Cyrillic Spanish Swedish/Finnish Swiss Swiss/French Swiss/German Turkish U.K English U.S English (E/ME/A use only) U.S English Yugoslavian 606 1391490 1391414 1392011 1393866 1391407 1391511 1391402 1391403 1393285 1391408 1393395 1392015 1391409 1391410 1395622 1391405 1391411 1391412 1395881 1395882 1393286 1391406 1396790 1392090 1393669 IBM Mobile Systems - ThinkPad HMM Volume Optional Enhanced Keyboards (101/102 Key) with with with with PS/2 Style Cable AT Style Cable 25mm PS/2 Trackball 25mm Serial Trackball 59G7980 59G7981 59G7982 59G9757 Keybutton Kits (101/102 Key) Keybutton Keybutton Keybutton Keybutton Keybutton Keybutton Keybutton Keybutton Keybutton Keybutton Keybutton Keybutton Keybutton Keybutton Keybutton Kits (R), Belgian Kits (R), Canadian French Kits (R), Danish Kits (R), Dutch Kits (R), French Kits (R), German Kits (R), Italian Kits (R), Norwegian Kits (R), Portuguese Kits (R), Spanish Kits (R), Spanish / Latin Kits (R), Swedish Kits (R), Swiss / French / German Kits (R), U.K English Kits, U.S English 1392033 1392032 1392026 1392034 6447047 6447048 6447049 1392028 1392029 6447050 1392035 1392030 1392031 6447046 6447045 Japanese Keyboard Type (106 Key, DBCS Support) Japanese Keyboard Keyboard Cable 94X1110 94X1147 Space-Saving Keyboards (84/85 Key) Country Canadian French Spanish/Latin U.S English Cable Assembly, External 1396046 1396047 1393290 1393082 Tools and Miscellaneous Audio Wrap Cable Ethernet BNC T-Connector Ethernet BNC 50-ohm Terminator (2 required) Grounding Wire Set Keyboard Key Cap Removal Tool PC Test Card Screwdriver Kit SCSI Terminator (any SCSI device, space permitting) SCSI Terminator Kit (R-PAC Terminator Modules (3) for 40, 60, 80, 120, and 160MB SCSI Hard Disk Drives) Wrap Plug Ethernet D-Shell Wrap Plug, Tri-Connector Wrap Plug (6157 Tape Attachment Adapter/A) Wrap Plug (Token-Ring Network Adapter/A) Plastic Envelope (For Wrap Plug) 66G5180 84F8207 85F0037 38F4684 6110464 33G4703 95F3598 92F0142 92F0143 85F0036 72X8546 4178459 6165899 6138013 Common Parts Listing 607 Display Power Cords 10 Index Country Colombia, U.S., Venezuela Colombia, U.S., Venezuela Hong Kong, Singapore, U.K France, Germany, Spain Italy, Chile Australia, New Zealand, New Guinea, Papua Denmark Israel Bangladesh, Pakistan, South Africa, Sri Lanka Switzerland 10 Thailand Japan 6952300 62X1045 14F0033 13F9979 14F0069 13F9940 13F9997 14F0087 14F0015 14F0051 1838574 79F2755 Display and Monitor Information Display and monitor information is separately available from IBM or an IBM Authorized Dealer 608 IBM Mobile Systems - ThinkPad HMM Volume Miscellaneous Information Acronyms, Abbreviations and Terms Term Information ACPA/A ADP Alt ANSI ARTIC ASCII Audio Capture and Playback Adapter Automatic Data Processing Alternate American National Standards Institute A Real Time Interface Coprocessor American National Standard Code for Interface Interchange Advanced Technology (as in AT Bus) Audio Video Connection Basic Input/Output System (Controls System Resources) Bits Per Second Bytes Per Second The International Telephone and Telegraph Consultative Committee Common Command Set Common Complete Status Block Configuration Control Sub Board Compact Disc Cellular Digital Packet Data CD Read Only Memory (stores data/audio) Customer Engineer or Service Representative Cyclic Redundancy Check Cathode Ray Tube Corrective Service Diskette Color Graphics Adapter (See EGA, VGA, XGA) Cyclic Redundancy Check Cathode Ray Tube Canadian Standards Association Corrective Service Diskette Direct Access Storage Device (hard disk, diskette) Direct Memory Access Dynamic Random Access Memory Double Super Twisted Nematic Engineering Change Announcement Error Correction Code Enhanced Graphics Adapter Electrostatic Discharge Enhanced Small Device Interface Electrically Erasable Programmable Read Only Memory Energy Work Station Floppy Disk Drive Field Replaceable Unit (replaceable part) General Purpose Interface Bus (IEEE 348) General Services Administration Hard Disk Drive Height Integrated Drive Electronics Integrated Circuit Institute of Electrical and Electronics Engineers International Electrotechnical Commission Initial Machine Load AT AVC BIOS bps BPS CCITT CCS CCSB CCSB CD CDPD CD-ROM CE CRC CRT CSD CGA CRC CRT CSA CSD DASD DMA DRAM DSTN ECA ECC EGA ESD ESDI EEPROM EWS FDD FRU GPIB GSA HDD Ht IDE IC IEEE IEC IML Copyright IBM Corp 1997 609 Term Information IPL IR ISO ISDN LAN LBA LTB LUN MAP MCGA Initial Program Load Infrared International Organization for Standardization Integrated-Services Digital Network Local Area Network Local Block Address Local Transfer Bus Logical Unit Number (as in SCSI) Maintenance Analysis Procedure Modified Color Graphics Adapter (320 x 200 x 256) Micro Channel Architecture (bus structure) Mega hertz (millions of cycles per second) Musical Instrument Digital Interface Multimedia Not Available or Not Applicable Non-Maskable Interrupt National Support Center Non Volatile Random Access Memory Original Equipment Manufacturer Personal Computer Memory Card International Association Programmable Option Select Physical Unit Number (as in SCSI) Redundant Array of Inexpensive Disks (disk array models) Random Access Memory (read/write) Red Green Blue (is in monitors) Remote Initial Program Load Read Only Memory Sequential Access Storage Device (Tape) Subsystem Control Block Small Computer Systems Interface SCSI Identification Number (assigned device number) Software Product Description Service Representative Static Random Access Memory Super Video Graphics Array Super Twisted Nematic NDD Technical Advisor (See your Marketing Representative) Telecommunications Device for the Deaf Thin-Film Transistor ThinkPad File Underwriters Laboratory Video Capture Adapter Video Electronics Standards Association Video Graphics Array (640x480x16) Vital Product Data Video Random Access Memory Write Once, Read Many Media Extended Graphics Array (1024 x 768 x 256) Luminance/Chrominance Signal (Pertains to Video) MCA MHz MIDI MM N/A NMI NSC NVRAM OEM PCMCIA POS PUN RAID RAM RGB RIPL ROM SASD SCB SCSI SCSI ID SPD SR SRAM SVGA STN T/A TDD TFT TPF UL VCA VESA VGA VPD VRAM WORM XGA Y/C 610 IBM Mobile Systems - ThinkPad HMM Volume Send Us Your Comments! We want to know your opinion about this manual (part number 84H8099) Your input will help us to improve our publications Please photocopy this survey, complete it, and then fax it to IBM HMM Survey at 919-543-8167 (USA) Name Phone Number Do you like this manual? Yes No What would you like to see added, changed, or deleted in this manual? What is your service experience level? Less than five years More than five years Which ThinkPad systems you service most? Thanks in advance for your response! Miscellaneous Information 611 Do You Need Technical References? We have a wide range of hardware technical references that provide in-depth information about IBM personal computer products Our Technical Reference Library includes information about: Micro Channel, Setup, and Subsystem Control Block architectures Common interfaces (including microprocessors, system timers, parallel and serial port controllers, keyboards and keystrokes, SCSI, DMA, video, and more) Specific Personal System/2 systems (including system board connectors, jumpers, memory subsystems, I/O subsystems, programming interfaces and registers, and error codes) Basic input/output system (BIOS) Options and adapters A catalog of our current offerings is available on the World Wide Web at the following URL: http://www.pc.ibm.com/desktop/pcdcat.html Technical information manuals for the latest Commercial Desktop computers are available on the World Wide Web These publications can be viewed online in BookManager format, or they can be downloaded as PostScript files Go to http://www.pc.ibm.com/cdt and then select the “Technical information” topic 612 IBM Mobile Systems - ThinkPad HMM Volume Problem Determination Tips Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination If possible, have this information available when requesting assistance from Service Support and Engineering functions Machine type and model Processor or hard disk upgrades Failure symptom – Do diagnostics fail? – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? – If it has been working, what changes were made prior to it failing? – Is this the original reported failure? Reference Diskette Version – Type and revision level Hardware configuration – Print out (print screen) configuration from Reference Diskette currently in use – BIOS level Operating system software – Type and revision level Important To eliminate confusion, identical systems are considered identical only if they: Are the exact machine type and models Have the same BIOS level Have the same adapters/attachments in the same locations Have the same address jumpers/terminators/cabling Have the same software versions and levels Have the same Reference Diskette (version) Have the same configuration options set in the system Have the same setup for the operation system control files Comparing the configuration and software set-up between “working and non-working” systems will often lead to problem resolution Miscellaneous Information 613 Phone Numbers, U.S and Canada Authorized Dealers or Servicers Number Information 919-517-0001 800-528-7705 800-937-3737 800-426-2472 Bulletin Board Service - PC Company Bulletin Board Service - TSS Only IBM Business Partner Education IBM Customer Engineer Technical Support IBM Dealer Support Center IBM Direct Desktop Software Sales IBM Part Number ID and Look Up IBM PC HelpCenter IBM Software Defect Support (CSDs) IBM Software Ordering (Publications) IBM Supplies Technical Hotline IBM Warranty Parts Claims Center 800-IBM-DEAL 800-342-6672 303-924-4015 800-426-7763 800-237-5511 800-327-5711 800-426-1484 800-388-7080 U.S Customers and Helpware Subscribers Number Information 919-517-0001 800-426-8322 800-999-0052 800-237-4824 800-964-8523 800-742-2493 800-447-4700 800-426-2468 800-426-3333 800-IBM-SERV 800-772-2227 800-426-7282 800-426-9402 (Ext 150) 800-241-1620 800-342-6672 800-237-5511 800-284-5933 914-962-0310 800-547-1283 Bulletin Board Service - PC Company Customer Education Business Unit Customized Operational Services EduQuest (Educational Computers) End User HelpDesk Support IBM Anti-Virus Services IBM Authorized Dealer Referrals IBM Dealer Referral IBM Information Referral Service IBM Service IBM PC HelpCenter and HelpDesk IBM Technical Manuals Multimedia Information Center 800-551-2832 614 Multimedia HelpCenter OS/2 Information Line OS/2 Support Services Prodigy Prodigy User Questions Technical Coordinator Program SystemXtra for Personal Systems LAN Automated Distribution/2 OS/2 Bulletin Board OS/2 Application Assistance Center Technical Solutions Magazine IBM Mobile Systems - ThinkPad HMM Volume IBM Canada Customer and Servicer Support Number Information 800-661-PSMT 905-316-5556 Business Partner Marketing Support Business Partner Marketing Support Toronto Business Partner Marketing Support French Customer Relations Customer Service Dispatch Customer Service Parts Customer Support Center (ISC) Customer Service Repair Centre Dealer Support Group (DSG) HelpClub Registration / IBM Direct HelpFax HelpFax - Toronto HelpPC IBM Certification Administrator Mail to: 50 Acadia Drive Markham, Ontario L3R 0B3 IBM Education (A+ Course) IBM Information Network Support IBM PC Service Partners International Warranty Registration Lexmark Product Information PartnerLine Parts Orders, Exchange or Emergency Parts Regular Orders, Exchange 514-938-6048 800-465-4YOU 800-IBM-SERV 800-263-2769 800-465-2222 416-443-5701 800-505-1855 800-465-7999 800-465-3299 905-316-3299 800-565-3344 905-513-3355 800-661-2131 800-268-3100 800-387-8343 800-487-7426 800-663-7662 800-IBM-9990 800-263-2769 416-443-5808 (Fax) 416-443-5755 514-938-3022 905-316-4255 604-664-6464 204-934-2735 800-661-7768 800-565-3344 800-387-8483 800-465-1234 905-316-4148 905-316-4100 (Fax) 905-316-4150 905-316-4100 (Fax) 905-316-4872 905-316-4100 (Fax) 800-661-2131 800-565-3344 416-443-5835 (Fax) 905-316-2445 905-316-3515 (Fax) 416-443-5778 800-505-1855 800-267-7472 Parts Orders, Inquiries PC Co Bulletin Board - Montreal PC Co Bulletin Board - Markham PC Co Bulletin Board - Vancouver PC Co Bulletin Board - Winnepeg PS Marketing Support (PSMT) PS/1 Warranty Customer Helpline PS/1 Warranty Service (DOAs) Publications Ordering Service Management Support Service Management Support Service (Warranty) Manager Service (Warranty) Manager Service Quality Programs Service Quality Programs Skill Dynamics (Education) ThinkPad EasyServe Warranty Claim Fulfillment Warranty Claim Reimbursement Warranty Claim Reimbursement Warranty Claim Parts Inquiry Warranty Provider Support Hotline Warranty Service, ThinkPad Miscellaneous Information 615 Notices References in this publication to IBM products, programs, or services not imply that IBM intends to make these available in all countries in which IBM operates Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used Subject to IBM’s valid intellectual property or other legally protectable rights, any functionally equivalent product, program, or service may be used instead of the IBM product, program, or service The evaluation and verification of operation in conjunction with other products, except those expressly designated by IBM, are the responsibility of the user IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries, in writing, to: IBM Director of Licensing IBM Corporation 500 Columbus Avenue Thornwood, NY 10594 U.S.A Trademarks The following terms are trademarks or service marks of the IBM Corporation in the United States and other countries: AIX FaxConcentrator HelpLearn IBM Personal System/2 PS/2 SystemXtra TrackPoint II 616 AT HelpCenter HelpFax Micro Channel Portmaster PS/Note ThinkPad XGA EduQuest HelpClub HelpWare OS/2 PS/1 Skill Dynamics Trackpoint IBM Mobile Systems - ThinkPad HMM Volume The following terms are trademarks or service marks of other companies as follows: ActionMedia DCA Intel Intel486 Lexmark Mylar Microsoft MMX PCMCIA PenDOS PenPoint Pentium PostScript Prism Prodigy QAPlus/PRO RIPL VESA Intel Corporation Digital Communications Associates, Inc Intel Corporation Intel Corporation Lexmark International, Inc E I du Pont de Nemours and Company Microsoft Corporation Intel Corporation Personal Computer Memory Card International Association Communications Intelligence Corporation GO Corporation Intel Corporation Adobe Systems Incorporated Marcom Corporation Prodigy Services Company DiagSoft, Inc CTA Incorporated Video Electronics Standards Association Intel and Pentium are trademarks or registered trademarks of Intel Corporation Windows and the Windows NT logo are trademarks or registered trademarks of Microsoft Corporation is a trademark of Microsoft Corporation Miscellaneous Information 617 IBM Part Number: 84H8099 Printed in U.S.A S82G-15 3-