Student Guide D73244GC11 Edition 1.1 January 2013 D80411 Oracle Internal & Oracle Academy Use Only Using Oracle Enterprise Manager Cloud Control 12c Authors Copyright © 2013, Oracle and/or it affiliates All rights reserved Maria Billings Daniela Hansell Disclaimer Technical Contributors and Reviewers Werner de Gruyter Steven Lemme Eduardo X Martinez Ana McCollum Bill Sawyer Matt Taylor Branislav Valny Lachlan Williams David Wolf Anthony Woodell Editors Anwesha Ray Aju Kumar Graphic Designer Maheshwari Krishnamurthy Publishers Michael Sebastian Jayanthy Keshavamurthy Pavithran Adka This document contains proprietary information and is protected by copyright and other intellectual property laws You may copy and print this document solely for your own use in an Oracle training course The document may not be modified or altered in any way Except where your use constitutes "fair use" under copyright law, you may not use, share, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit, or distribute this document in whole or in part without the express authorization of Oracle The information contained in this document is subject to change without notice If you find any problems in the document, please report them in writing to: Oracle University, 500 Oracle Parkway, Redwood Shores, California 94065 USA This document is not warranted to be error-free Restricted Rights Notice If this documentation is delivered to the United States Government or anyone using the documentation on behalf of the United States Government, the following notice is applicable: U.S GOVERNMENT RIGHTS The U.S Government’s rights to use, modify, reproduce, release, perform, display, or disclose these training materials are restricted by the terms of the applicable Oracle license agreement and/or the applicable U.S Government contract Trademark Notice Oracle and Java are registered trademarks of Oracle and/or its affiliates Other names may be trademarks of their respective owners Oracle Internal & Oracle Academy Use Only Donna Keesling Introduction Course Goals 1-2 Lesson Objectives 1-3 Key Challenges for Administrators 1-4 What Is Enterprise Manager Cloud Control? 1-5 Enterprise Manager Cloud Control 12c 1-6 Built-in and Integrated Manageability 1-8 Configuration Management 1-9 Enterprise Manager Cloud Control 12c 1-11 This Course in Context 1-12 Course Schedule 1-13 Classroom Setup 1-14 Quiz 1-15 Summary 1-16 Practice Overview: Introduction 1-17 Reviewing Enterprise Manager Core Concepts Objectives 2-2 Core Components 2-4 Review: Communication Flow Between Components 2-8 Review: Agent Installation 2-9 Review: Target Discovery 2-10 Understanding Automatic Discovery of Targets 2-11 Describing Different Target Types 2-12 Exploring the Enterprise Manager Interface 2-13 Review: Oracle Management Repository 2-14 Security: Overview 2-15 Managing Securely with Credentials 2-16 Distinguishing Credentials 2-17 Quiz 2-19 Summary 2-21 Practice Overview: Monitoring Cloud Control 2-22 iii Oracle Internal & Oracle Academy Use Only Contents Managing Cloud Control Objectives 3-2 Viewing Log Files and Trace Files 3-3 Using Log Viewer and Searching for Messages 3-5 OMS Log and Trace Files 3-6 OMA Log and Trace Files 3-7 Viewing Management Agent Log Files 3-8 Controlling the Cloud Control Framework 3-9 Controlling the Repository Database Listener 3-10 Controlling the Repository Database 3-11 Controlling the OMS 3-12 Controlling the Management Agent 3-14 Starting the Cloud Control Framework 3-15 Stopping the Cloud Control Framework 3-16 Configuring Alerts and Notifications 3-17 Database Backup and Recovery 3-18 Backup and Recovery 3-19 OMR Backup and Recovery 3-20 OMS Backup 3-22 OMS Recovery 3-23 OMA Backup and Recovery 3-24 Quiz 3-25 Summary 3-27 Practice Overview: Managing Cloud Control 3-28 Monitoring Targets Objectives 4-2 Enterprise Monitoring 4-3 Oracle-Provided Monitoring 4-4 Metric Thresholds 4-5 Customizing Metric Settings 4-6 Corrective Actions 4-8 Defining and Using Corrective Actions 4-9 Using Monitoring Templates 4-10 Working with Monitoring Templates 4-11 Using Blackouts 4-13 Extending Your Monitoring Scope 4-14 iv Oracle Internal & Oracle Academy Use Only Managing Hosts Objectives 5-2 Monitoring the Host OS 5-3 Managing All Hosts 5-4 Viewing Host Details 5-5 Managing an Individual Host 5-6 Monitoring the Host 5-7 Administering Hosts 5-8 Administering Network Components 5-10 Quiz 5-11 Summary 5-12 Practice Overview: Managing Hosts 5-13 Managing Groups Objectives 6-2 Groups and Goals 6-3 Managing Targets via Groups 6-4 Example of a Group 6-5 Distinguishing Enterprise Manager Groups 6-6 Creating Groups 6-7 Managing Groups 6-8 Prerequisite Privileges 6-9 Dynamic Groups 6-10 Administration Groups and Template Collections 6-11 Using Administration Groups 6-12 Defining the Administration Group Hierarchy 6-13 Using Template Collections 6-14 Applying Template Modifications 6-15 Keeping Targets and Templates Synchronized 6-16 Quiz 6-17 Summary 6-18 Practice Overview: Managing Groups 6-19 v Oracle Internal & Oracle Academy Use Only Developing and Deploying Metric Extensions 4-15 Securely Dividing Metric Extension Tasks 4-16 Quiz 4-17 Summary 4-20 Practice Overview: Monitoring Targets 4-21 Managing Systems and Services Objectives 7-2 Workflow for Systems and Services 7-3 Defining Systems 7-4 Creating a System 7-5 Using the System Home Page 7-6 Administering a System 7-7 Viewing the System Topology 7-8 Defining Services 7-9 Understanding Service Types 7-10 Creating a Service 7-11 Defining the Availability of a Service 7-12 Defining a Service Test 7-13 Defining a Web Transaction Service Test 7-14 Using Beacons 7-15 Defining Service Performance 7-16 Defining and Monitoring Usage Metrics 7-17 Using the Services Home Page 7-18 Viewing Additional Service Information 7-19 Viewing the Service Topology 7-20 Defining Service Level Rules 7-21 Specifying Service Level Rule Elements 7-22 Using the Services Dashboard 7-23 Using Root Cause Analysis (RCA) 7-24 Quiz 7-25 Summary 7-27 Practice Overview: Managing Systems and Services 7-28 Using the Job System Objectives 8-2 What Is a Job? 8-3 Core Concepts and Tasks 8-4 Defining Jobs 8-5 Using Predefined Jobs 8-6 Jobs in Enterprise Manager 8-7 Creating Jobs 8-8 Creating a Multi-Task Job 8-9 Job Executions and Job Runs 8-11 Reviewing Job Execution Results 8-12 Performing Job Operations 8-14 vi Oracle Internal & Oracle Academy Use Only Managing Incidents Objectives 9-2 Goals of Incident Management 9-3 Distinguishing Incidents and Events 9-4 Understanding Events 9-5 Example: Incident with One Event 9-6 Example: Incident with Multiple Events 9-7 Distinguishing Incidents and Problems 9-8 Monitoring Oracle Software Problems 9-9 Example: Incidents and Problems 9-10 Using Incident Manager 9-11 Performing Incident Lifecycle Operations 9-12 Automating Responses to Incidents 9-13 What Is a Rule? 9-14 Prerequisites for Using Rule Sets 9-15 Defining Rules 9-16 Using Rule Sets 9-17 Using Incident Rule Sets 9-18 Rule Set Example 9-19 Recommendations 9-20 Prioritization of Rules and Notifications 9-22 Quiz 9-23 Summary 9-25 Practice Overview: Managing Incidents 9-26 10 Patching and Provisioning Objectives 10-2 Software Lifecycle Management 10-3 Roles and Responsibilities 10-4 Provisioning Concepts 10-5 Bare Metal or OS Provisioning 10-6 Configuring the Software Library 10-7 Working with the Software Library 10-8 Software and Database Provisioning Workflow 10-9 Deployment Procedures for Provisioning and Patching Automation 10-10 vii Oracle Internal & Oracle Academy Use Only Jobs and Groups 8-16 Job Privileges 8-17 Quiz 8-18 Summary 8-20 Practice Overview: Using the Job System 8-21 11 Managing Configurations Objectives 11-2 What Is Configuration Management? 11-3 Configuration Management 11-4 Viewing Configuration Information 11-5 Comparing Configurations 11-6 Searching the Enterprise Configuration 11-7 Types of Enterprise Configuration Searches 11-8 Client Configuration 11-9 Client System Analyzer in Cloud Control 11-10 Collection Tag Associations 11-11 Quiz 11-12 Summary 11-14 Practice Overview: Configuration Management 11-15 12 Managing Compliance Objectives 12-2 Compliance: Overview 12-3 Implementing Compliance Management 12-4 Understanding Compliance Management 12-6 Understanding Compliance Standards 12-7 Understanding Compliance Standard Rules 12-8 Accessing the Compliance Library 12-9 Modifying Importance 12-10 Associating Targets to Compliance Standards 12-11 Understanding Compliance Measurement 12-12 Investigating Compliance Violations 12-13 Viewing Compliance Evaluation Results 12-14 Understanding Compliance Scores 12-15 viii Oracle Internal & Oracle Academy Use Only Using Deployment Procedures 10-11 Phases and Steps 10-12 Examples of Customized Deployment Procedures 10-14 Software Patching 10-16 Out-of-Place Patching 10-17 Patching Rollout Cycles Using Templates 10-18 Software Upgrade 10-19 Using Breakpoints 10-20 Quiz 10-21 Summary 10-23 Practice Overview: Offline Patching 10-24 13 Producing and Using EM Reports Objectives 13-2 Information Publisher: Overview 13-3 Report Definitions 13-4 Using Oracle-Provided Reports 13-5 Reporting on Targets 13-6 Viewing the Result 13-7 Workflow for Creating EM Reports 13-8 Example: Creating a Report 13-9 Scheduling Reports 13-10 Saving and Emailing Copies of Reports 13-11 Providing Access to EM Reports 13-12 Enterprise Manager Reports Website 13-13 Quiz 13-14 Summary 13-16 Practice Overview: Information Publisher 13-17 ix Oracle Internal & Oracle Academy Use Only Viewing Out-of-Box Compliance Reports 12-16 Quiz 12-17 Summary 12-19 Practice Overview: Managing Compliance 12-20 Oracle Internal & Oracle Academy Use Only A report definition indicates to the reporting framework how to generate a report by defining: • Report content • User access • Scheduling information • Targets Copyright © 2013, Oracle and/or its affiliates All rights reserved A report definition indicates to the reporting framework how to generate a report It provides information such as: • Report content: What information should be displayed in the report • User access: Who should have access to viewing the report • Scheduling information: When the report should run and whether copies should be stored for future usage • Targets: For which targets to run the report The target selection is an important part because the target can either be fixed by name or type, or you can select to make it a systemwide report, or let the user enter the target name Using Oracle Enterprise Manager Cloud Control 12c 13 - Oracle Internal & Oracle Academy Use Only Report Definitions A library of predefined report definitions is provided with the Information Publisher framework These report definitions: • Are available to all Cloud Control administrators • Are owned by sysman and identified by a lock icon • Cannot be deleted • Can be used to create customized reports to suit specific operational needs • Are grouped functional categories, such as Monitoring, Security, and so on Copyright © 2013, Oracle and/or its affiliates All rights reserved The Information Publisher framework comes with a library of predefined report definitions that administrators can use to generate fully formatted HTML reports, which shows critical operations and business information, without any additional configuration or setup These report definitions are available to all Cloud Control administrators and cannot be deleted They can be copied (using the Create Like functionality) to make your own customized report that suits your specific operational needs The report groupings are: • Cisco • Compliance • Deployment and Configuration • Enterprise Manager Setup • Feature and License Pack Usage • Monitoring • Oracle ILOM Server • Security • Storage Using Oracle Enterprise Manager Cloud Control 12c 13 - Oracle Internal & Oracle Academy Use Only Using Oracle-Provided Reports • • • • You must have at least VIEW privileges on a target to run a report on that target or the report must have been set to use the privileges of the report owner You can limit a report to be for a certain target or type of target on the General page Only one target can be entered as a target parameter (This can be a group target if desired.) The report target can be included or defined in the individual report element parameters when supported by that element Copyright © 2013, Oracle and/or its affiliates All rights reserved To run a report using a specific target, you must have been granted at least VIEW privileges on that target within Cloud Control Cloud Control does not look at any privileges within the target itself (for example, it is not necessary to have a username and password for a particular database), only the privileges assigned within Cloud Control The only way you could run a report on a target without the required privileges is if that report was created: • By an administrator with the required privileges on that target • To use that specific target • With the “Run a report using target privileges of the report owner” option selected You can limit a report to accept only targets of a specific type or you can limit the report to a specific target This is performed on the General page under Targets Only one target can be entered as a target parameter, but that target can possibly be a group target On the parameter page, for some elements, you can choose to inherit the target from the report parameters or specify the targets you want that element to be for If it is an element that is supported by SQL code, the target can be referenced in that code (for example, where target_name = 'em12.example.com') Note: A group is just another target that is made up of multiple targets Even if you have view privileges on the individual targets, you need at least VIEW privileges on that group target to run a report against it Using Oracle Enterprise Manager Cloud Control 12c 13 - Oracle Internal & Oracle Academy Use Only Reporting on Targets Viewing the Result Target Elements Copyright © 2013, Oracle and/or its affiliates All rights reserved The results of running a report on demand vary depending on the characteristics of the report definition, as well as the parameters set at run time If the report is being run for a particular target, the target type and name of the target appear in the upper-left corner of the report If the report shows information for a particular time period, that time period is included in the upper-left corner as well The author of the report can set it so that the administrator running the report may change the time period If this is the case, there is a Set Time Period button available The report viewer can click this button to rerun the report with a different time Any time-sensitive data in the report changes according to the time period specified The remaining area of the report is made up of report elements There are several types of report elements that can be included in a report In the slide, the Summary and Availability History are examples of Table from SQL elements, and the Availability State is an example of a Chart from SQL element For elements that display data in a table format, the column headings are interactive, enabling the viewer to change the ordering sequence by clicking the column on which he or she wants to order the report data Using Oracle Enterprise Manager Cloud Control 12c 13 - Oracle Internal & Oracle Academy Use Only Time Period Create a new report definition Add one or more elements, such as charts and tables from SQL, metric details, open alerts, and so on Edit Set Parameters to provide for example the underlying SQL statement for your chosen element Schedule the report execution If needed, provide access to the report Copyright © 2013, Oracle and/or its affiliates All rights reserved Create a new report (either based on a predefined report definition or without predefined elements) In the Options section on the General page, you can choose the visual layout, such as Dashboard (The dashboard is an interactive report featuring drill-down capabilities for further details.) Add one or more elements (The available types depend on your chosen object.) After adding a report element, click the Set Parameters icon to enter parameters for that element The Set Parameters pages vary according to the report element you are editing Only the SQL code written against the published views in the management repository is executed Using Oracle Enterprise Manager Cloud Control 12c 13 - Oracle Internal & Oracle Academy Use Only Workflow for Creating EM Reports Example: Creating a Report Copyright © 2013, Oracle and/or its affiliates All rights reserved The slide shows screenshots of the Report Elements and Set Parameters pages Using Oracle Enterprise Manager Cloud Control 12c 13 - Oracle Internal & Oracle Academy Use Only Scheduling Reports A report can be scheduled to run: • One time (immediately) • One time (later) • On a repeating schedule – Frequency – Start date and time – End date and time (can be indefinite) Copyright © 2013, Oracle and/or its affiliates All rights reserved By default, a report runs one time (immediately) If you want, you can change a report to run one time later or repeatedly over a period of time While editing a report, go to the Schedule page and click Schedule Report Choices for type of schedule are: • One Time (immediately): This is the default behavior • One Time Later: You specify time zone, start date, and start time information • Repeating: You choose a frequency type (By Minutes, By Hours, By Days, By Weeks, By Months, Weekly, Monthly, or Yearly), and then enter how often to repeat based on the frequency type Also, specify the time zone, start date, start time, and repeat until (indefinite or specified date/time) information Scheduled reports must always be run by using the target privileges of the report owner Additionally, scheduled reports cannot have “A target will be selected by the report viewer when viewing the report” because a scheduled report is run on a schedule without a report viewer The scheduling option does not enable you to save a report definition with conflicting options Using Oracle Enterprise Manager Cloud Control 12c 13 - 10 Oracle Internal & Oracle Academy Use Only – Start date – Start time Saving and Emailing Copies of Reports Saved Copies Copyright © 2013, Oracle and/or its affiliates All rights reserved By default, copies of reports are not saved You can choose to save copies of the report each time the scheduled report completes by selecting the check box under Save copies of Report on the Schedule page A purge schedule can also be set Choose to purge based on a retention time, based on a number of saved copies, or not to purge at all If there are saved copies available for a report, there is a link to those copies when you view the report on demand When you click this link, the last saved copy is generated Other copies can be viewed from the link on this rendered report copy A report can also be emailed to appropriate recipients by selecting the check box under E-mail report on the Schedule page You can enter a Reply To email address, a list of recipients (separated by a comma), as well as a Subject line for the email Note: Purging does not cause the report definition to be purged Using Oracle Enterprise Manager Cloud Control 12c 13 - 11 Oracle Internal & Oracle Academy Use Only Copies of reports can be: • Saved for future reference • Emailed to the appropriate recipients The owner of the report (and all super administrators) can: • “Create Like” or edit the report definition • Share the report definition (based on the “Publish Report” privilege) • Grant access with early target bindings (defined with the elements) • Grant access with late target bindings (chosen by the viewer) Copyright © 2013, Oracle and/or its affiliates All rights reserved Report definitions can be edited and viewed by the report creator (owner) and all super administrators On the Access page, the administrator creating or editing the report can add administrators and/or roles to allow them privileges on this report as well If you have been given the “Publish Report” privilege, you can share the report with unauthenticated, or public, users Some access behavior depends on whether the report has early target bindings (defined on the General page or with the elements) or late target bindings (targets chosen by the person viewing the report) When you grant access to a report with early target bindings, you grant the ability to: • View and generate the report on demand in the report owner’s context (if “Run report using target privileges of the report owner” is selected on the General page; otherwise, it uses the viewer’s context) • View stored copies of the report that were generated in the report owner’s context • “Create Like” on the report definition (not for public users) When you grant access to a report with late target bindings, you grant the ability to: • View and generate on-demand reports in the viewer’s context • View stored copies of the report that were generated in the owner’s context • “Create Like” on the report definition Reports with late target bindings cannot be shared with Public because public users not have any target privileges Using Oracle Enterprise Manager Cloud Control 12c 13 - 12 Oracle Internal & Oracle Academy Use Only Providing Access to EM Reports The Enterprise Manager Reports website: • Enables viewing by people who are not Cloud Control administrators • Displays reports that have been designated for public viewing (These reports have the “Allow viewing without logging in to Enterprise Manager” option selected.) • Is accessed via https:///public/reports, for example: https://em12.example.com:7799/em/public/reports Copyright © 2013, Oracle and/or its affiliates All rights reserved The Enterprise Manager Reports website enables report viewing of select reports by people who are not Cloud Control administrators People who are not administrators can view only those reports that have the “Allow viewing without logging in to Enterprise Manager” option selected Only reports with this option set are considered public and appear on this website Cloud Control administrators can also use this site for viewing reports, but they see only public reports If they want to see all the reports they own or have access to, they should log in to Cloud Control and go to the Reports tabbed page Note: Public users can access only reports that have been published to the public URL provided by Cloud Control Using Oracle Enterprise Manager Cloud Control 12c 13 - 13 Oracle Internal & Oracle Academy Use Only Enterprise Manager Reports Website Identify the benefits of the IP framework feature a It enables you to view and analyze interesting data without spending time on the report design b It provides a simple framework to design reports c It enables you to create ad hoc activity reports d All of the above Copyright © 2013, Oracle and/or its affiliates All rights reserved Answer: d Using Oracle Enterprise Manager Cloud Control 12c 13 - 14 Oracle Internal & Oracle Academy Use Only Quiz The functional categories for Oracle-provided reports definitions include: a Deployment and Configuration b Enterprise Manager Setup c Feature and License Pack Usage d Monitoring e Security f Storage g All of the above Copyright © 2013, Oracle and/or its affiliates All rights reserved Answer: g Using Oracle Enterprise Manager Cloud Control 12c 13 - 15 Oracle Internal & Oracle Academy Use Only Quiz In this lesson, you should have learned how to: • View and customize out-of-the-box reports • Create custom reports • Create custom reports by using the management repository and its base views • Schedule reports • Share reports with the entire business community Copyright © 2013, Oracle and/or its affiliates All rights reserved Using Oracle Enterprise Manager Cloud Control 12c 13 - 16 Oracle Internal & Oracle Academy Use Only Summary Practice Overview: Information Publisher Copyright © 2013, Oracle and/or its affiliates All rights reserved Using Oracle Enterprise Manager Cloud Control 12c 13 - 17 Oracle Internal & Oracle Academy Use Only This practice covers the following topics: • Using Information Publisher • Using the Create Like option to create a report Oracle Internal & Oracle Academy Use Only