Prepaid card system family foods eng

PREPAID SYSTEM FOR RETAIL (BOS’PREPAID) Contents Target Solution Features Processes Q&A Target of Family Foods Việt Nam Deploy Prepaid card system and Membership card system using Contactless SmartCard Apply cashless payment in whole FFVN system Apply this system for shop management, online shopping store for FFVN system and partners Membership cards and Prepaid cards are issued by FFVN and can be used for all FFVN shopping malls on whole Vietnam High security with flexibility for expanding Prepaid card Solution-BOS Prepaid System BOS Prepaid system Prepaid Management • Card Issuing management • Topup / Payment transaction management • Settlement & Clearing management Retail Management System Architecture Register/Topup Shopping Malls Head Quarter Register/Topup Shopping Malls Register/Topup Register/Topup Store Store Store Shopping Malls n+ Shopping Malls Store Store Store Network Architecture Framework Architecture H2 : Module chức phần mềm Prepaid Management Card Mgmt Customer Mgmt  Card personalization  Customer profile  Group / User define and permission  Card Issuing  Customer account  Backup  Card blocking Card lost  Loyalty Program  Automatically upate  Report  Report Merchant Mgmt Accounting  Accounting report  Group / Category  Merchant profile  Merchant settlement report  Daily/Weekly/Monthly report  Merchant account  Merchant clearing mgmt  Merchant’s finance report  Report  Report  Topup transaction report  Payment transaction report Transactions Mgmt Role permission - Backup  New card issuing  Topup transaction  Payment transaction  Reversal transaction (optional) Clearing & Settlement Mgmt Detailed Report Retail Management Card Mgmt Role permission - Backup  Card perso  Goods setup  Group / User define and permission  Card blocking/Unblocking  Service setup  Backup  Card type setup: Kid - Adult  Automatically update  Member card setup Merchant Mgmt - POS  POS setup (goods, price, stock,…)  POS report Inventory Mgmt  Stock receiving  Stock delivery  Stock checking  Stock changing Payment Mgmt Goods/ services Mgmt  Payment by CASH / Prepaid card  Settlement report Promotion program  Promotion program mgmt  Discount program mgmt Loyalty – Customer Care Program Accounting  Accounting report Detailed Report  Loyalty customer, VIP customer  Daily/Weekly/Monthly report  Organization customer  Merchant’s finance report  Membership card  Payment transaction report Overall card process Khách hàng vào trung tâm mua sắm Khách hàng đến quầy chăm sóc khách hàng để làm thẻ Yes Lần đầu tiên? Khách hàng muốn nạp tiền vào thẻ No No Yes Khách hàng khai báo thông tin mua thẻ với trị giá ban đầu Khách hàng chọn hàng cửa hàng hệ thống Khách hàng đến quầy chăm sóc khách hàng để nạp tiền Khách hàng yêu cầu toán Yes Khách hàng tiếp tục mua sắm cửa hàng khác? No Thu ngân nhập mã hàng vào chương trình Chương trình tính toán số tiền khách hàng phải trả Yes Giỏ hàng hàng? No Chương trình hiển thị tổng số tiền phải trả, Thu ngân báo cho khách hàng Khách hàng quét thẻ Hệ thống ghi nhận giao dịch vào sở liệu Hệ thống trừ tiền thẻ khách hàng Hệ thống in hóa đơn gửi khách hàng 10 Khách hàng khỏi trung tâm mua sắm Prpaid/Membership Card issuing Customer requests new card at Customer Service Desk Staff/Customer fill Card Register Form: - Customer information - Card type - FFVN policy Staff setup new customer on BOS Staff prints and delivers perso card to customer with user guide book DONE 11 Card Topup Card Topup Customer requests Topup transaction at Customer Service Desk Staff receive cash and card from customer Staff implements Topup service on BOS BOS will add the exact money to customer account and print a bill Staff deliver card and bill to customer Customer can check card balance after that DONE 12 Customer use card for payment Customer buy goods or service POS displays payment bill Customer can choose payment by cash or card If card is chosen, customer touch card on reader POS will deduct money from customer account and print a bill Customer can check card balance after that DONE 13 Card blocking / Card lost Customer requests card blocking / card lost at Customer Service Desk (Form Filling if needed) Staff search customer account on BOS by name, ID number, card number,… Staff implement card blocking on BOS Card can not be used anymore Card changing for lost card Customer requests card changing at Customer Service Desk (Form Filling if needed) Staff implements Card changing on BOS BOS will add the exact money to new card and print a bill Staff deliver new card and bill to customer Customer can check card balance after that DONE 14 Settlement for Merchants End of period settlement (Daily/Weekly/Monthly) End of period, accounting staff print out Merchant’s settlement report with detailed transactions Merchant confirms and sign Money transferred for Merchant by cash or banking transferring DONE 15 FLEXIBILITY TO EXPANDING 16 Expandable Modules 17 Kiosk for checking Transaction history, Card balance Customer can check transaction history and Card balance at KIOSK - Customer touch the card on reader - Kiosk will display last 10 (customizable) transactions and Card balance Kiosk can display other information: - Building map - Price list - Hot deal - … 18 How to deploy BOS PREPAID solution Turn-key solution • BOS Prepaid • Card readers • Cards • Professional service BCC - business cooperation contract: • Invest • Fee collection 19 Deployment plan 55 working days Include: • Requirements collection – Site survey - Document • BOS customization - integration • Pilot test • UAT test • Training – Transfer • GOLIVE • Operate – Support – Maintenance 12 months 20 THANK YOU 21 [...]... card and bill to customer 6 Customer can check card balance after that 7 DONE 12 Customer use card for payment 1 Customer buy goods or service 2 POS displays payment bill Customer can choose payment by cash or card 3 If card is chosen, customer touch card on reader 4 POS will deduct money from customer account and print a bill 5 Customer can check card balance after that 6 DONE 13 Card blocking / Card. .. Card lost 1 Customer requests card blocking / card lost at Customer Service Desk (Form Filling if needed) 2 Staff search customer account on BOS by name, ID number, card number,… 3 Staff implement card blocking on BOS Card can not be used anymore Card changing for lost card 1 Customer requests card changing at Customer Service Desk (Form Filling if needed) 2 Staff implements Card changing on BOS 3 BOS...Prpaid/Membership Card issuing 1 Customer requests new card at Customer Service Desk 2 Staff/Customer fill Card Register Form: - Customer information - Card type - FFVN policy 3 Staff setup new customer on BOS 4 Staff prints and delivers perso card to customer with user guide book 5 DONE 11 Card Topup Card Topup 1 Customer requests Topup transaction at Customer Service Desk 2 Staff receive cash and card from... checking Transaction history, Card balance Customer can check transaction history and Card balance at KIOSK - Customer touch the card on reader - Kiosk will display last 10 (customizable) transactions and Card balance Kiosk can display other information: - Building map - Price list - Hot deal - … 18 How to deploy BOS PREPAID solution Turn-key solution • BOS Prepaid • Card readers • Cards • Professional service... Customer requests card changing at Customer Service Desk (Form Filling if needed) 2 Staff implements Card changing on BOS 3 BOS will add the exact money to new card and print a bill 4 Staff deliver new card and bill to customer 5 Customer can check card balance after that 6 DONE 14 Settlement for Merchants End of period settlement (Daily/Weekly/Monthly) 1 End of period, accounting staff print out Merchant’s