HCMC University of Education Department of English Assoc Prof Dr Tung Thanh Nguyen LESSON PLAN Student Teacher’s name: THÀNH NỮ NHƯ HOÀI Class: 11A3 Students’ level and characteristics: Grade 11, Intermediate level (the majority of students are shy and passive, some are smart and active) Teaching time: Period Wed morning 03/12/2014 Lesson: UNIT 9: THE POST OFFICE SPEAKING AIMS: This lesson aims to help students to: + (Language) learn some vocabulary items concerning the post office, as well as some structures to make requests + (Skill) improve their skill of speaking for making requests OBJECTIVES: by the end of the lesson, students should be able to: + Use appropriate language to make requests in formal business situation RECENT WORK: Students have finished part A: Reading – Unit 9: THE POST OFFICE APPROACH AND TEACHING AIDS Communicative Approach White board, textbook, handout (including all task and homework) TEACHING PROCEDURE: A Classroom procedure (2’) Greeting Checking attendance B Review of the previous lesson (8’) C New lesson (35’) Teacher’s activities Students’ activities Content Pre – speaking Warmer (2’) Show a picture of post office and ask students some questions: Have you ever gone to the Post office? What the services of the post office you usually use? Introduce the topic: Today, we are going to talk about the services of the post office and learn how to make requests Pre-speaking task (5’) - Divide class into groups - Give each group a worksheet with the dialogue written on it put in jumbled order Then, ask students to rearrange the sentences to have a correct dialogue - Show a board with the complete dialogue - Ask students to mark other groups’ answer Listen and answer Appendix teacher’s questions - - Listen to teacher’s instruction Work in groups Mark friends’ answer Worksheet Answer: – – – – – – 10 – – - Dialogue: A: Excuse me! B: Yes? What can I for you, sir? A: Could you help me to send this document to my office by fax? B: Certainly What’s the fax number, please? A: It’s 04.7223898 B: OK I’m sending it now A: Thank you Oh How much is that? B: It’s five thousand dongs You can see the rates on the table A: Yeah I see Here you are Thank you B: You’re welcome Presenting vocabulary (4’) DOCUMENT Receive handout - Show a picture of the document Show the word and meaning APPENDIX document /'dⱭ:kjumәnt/ (n) an official paper or book that gives information about something FAX APPENDIX - Show a picture of the fax machine Show the word and meaning fax /fӕks/ (n) a machine that sends and receives documents in an electronic form along telephone wires and then prints them RATE APPENDIX - Show a picture of the fax rate Show the word and meaning Ask students to listen and repeat chorally and individually all the new vocabulary shown on the board Task 1: work in pair (5’) Act out the dialogue and then answer the question: What service is the customer using in the dialogue? - Read the dialogue - Practice with a student - Ask students to practice the dialogue - Ask students to answer the question Presenting structures: (5’) making requests - Before making requests people tend to say something, for example in the dialogue the customer says “Excuse me” to get attention Other things they may say are greetings, for example “Hello”, “Good morning/ afternoon”… or checking if the other person is ready to listen, example “You’ve got some minutes?” - Request: Could you help me to send this document to my office by fax? - Response: Certainly What’s the fax number? - Give students some other structures to express requests I While – speaking (10’) Work in pairs Make a conversation from the rate /reɪt/ (n) a fixed amount of money that is charged or paid for something Listen and repeat chorally and individually - Practice the dialogue Answer: The customer is using the fax service - - Answer the question Structures: Can you/I… please? Receive handout I would/ I’d like to… please Could you/ I… please? Would you please…? Would you mind (V-ing)…? Could you help me (to inf)….? suggestion below The conversation takes place at the post office between a clerk (A) Practice speaking and a customer (B) who wants to have a telephone line installed at home A: Greet customer and ask if he/ she can help B: Say that you want to have a telephone line installed at home A: Ask where customer lives B: Give your address and ask when the installation will take place A: Say that the installation will take place one week after registration B: Ask if A can come on Friday A: Agree and ask if B has a telephone B: Say that you already have a telephone and ask about the installation fee and monthly fee A: Tell B about the fees and ask B to fill in a form - Before we practice, there are Answer: some words you might not know + Install + This is a verb to describe: to fix equipment or furniture into position so that can be used This progress can be called? And the act of fixing + Installation equipment or furniture into position so that can be used? + Register + When you record you name on an official list, we call…? Registration And the noun of register is? Sample dialogue: A: Good morning Miss May I help you? B: Yes I would like to have a telephone line installed at home please A: Certainly, Miss Where you live? B: 40 Tran Phu Street When can you send people over? A: Firstly, you will need to register, Miss It will take a week to process before we can send someone over So today is Wednesday, hopefully, the installation can be done by Wednesday next week Would you like to register now? B: Oh, of course But I will be out of town until Thursday So can you send someone on Friday? A: Certainly, Miss B: What is the installation fee and monthly fee? A: The installation is free of charge and then you pay 30000 dongs a month, plus 1500 dongs per minute for the calls you make And I have the registration form here if you could fill it out and return it to me please? Install /ɪn'stɔ:l/ (v) Installation /ɪnstә'leɪʃn/ (n) Register /'redʒɪstә(r)/ (v) Registration /redʒɪ'streɪʃn/ (n) II Post-speaking (4’) - Give feedback - - and correction Ask students to task in textbook at home Listen to teacher feedback and correction