STUDENT A You work for Bayer, a Germanybased pharmaceuticals company. You are expecting an overseas visitor with an appointment to see your colleague, Sandy Lee. Ms Lee has just used her cell phone to tell you that there has been an accident on the motorway – she will be delayed for perhaps an hour. • Greet the visitor • Explain the problem. Say that another colleague, Karen Jensen, can show the visitor around your laboratories – if he she would like • Make small talk – Karen Jensen has not yet arrived either (but you do not have to tell your visitor this). She should be along in a few minutes. • Offer to help your visitor in various ways.
MARKET LEADER LEVEL: INTERMEDIATE COURSE: EN04- 2016 SPEAKING TOPICS SITUATION 1: Student A: buyer Student B: manufacturer The buyer for a clothing retail chain (Student A) is visiting a clothing manufacturer in South-east Asia (Student B) to discuss an order for men’s shirts Work in pairs and come to an agreement Student A (Buyer) Student B (Manufacturer) You want: You want: - to order 10,000 to 20,000 shirts, to - an order for more than 15,000 shirts It your design (no variations) You would not be economic for you to expect a discount if you order more make fewer than 15,000 - A basic price of $3 per shirt - a basic price of $5 per shirt You usually offer no discounts, whatever the order size, but you might make an exception here - Half of shirts to be white, half blue - All the shirts to be white - Delivery in one month - Delivery in two months, but can be quicker if the design is simplified - Payment in US dollars, 90 days after - Payment in euros, 30 days after delivery You might agree to pay in delivery You might agree to be paid euros if the rest of the deal is good in US dollars if the rest of the deal is good SITUATION Student A: Human Resources Manager Student B: Employment Agent Student A works in the human resources department of a company and Student B works for an employment agency that the company uses when it needs temporary staff Student A phones Student B to complain about some of the temporary workers that the agency has sent Student A: Human Resources Manager Be ready to: - talk about the problems that have occurred (lateness, untidy clothes, etc Think of some other problems.) - accept Student B’s apologies and ask for a discount of 15 per cent on their next invoice Accept the discount that they offer Student B: Employment Agent Be ready to: - apologise for the problems that Student A mentions - - - Ask Student B what the employment agency is doing to improve the quality of the workers that it uses End suitably - - explain why the problems occurred and apologise (Demand for the services of your employment agency is very high You had to send workers that you had only just recruited.) offer a discount on your next invoice (but not as much as Student A requests) tell Student A what you are doing to improve the quality of the workers that you send End suitably SITUATION WELCOMING VISITORS STUDENT A You work for Bayer, a Germany-based pharmaceuticals company You are expecting an overseas visitor with an appointment to see your colleague, Sandy Lee Ms Lee has just used her cell phone to tell you that there has been an accident on the motorway – she will be delayed for perhaps an hour • Greet the visitor • Explain the problem Say that another colleague, Karen Jensen, can show the visitor around your laboratories – if he/ she would like • Make small talk – Karen Jensen has not yet arrived either (but you not have to tell your visitor this) She should be along in a few minutes • Offer to help your visitor in various ways ……………………………………………………………………………………………… …………………………………………………………………… SITUATION WELCOMING VISITORS STUDENT B You have just arrived at Bayer, a Germany-based pharmaceuticals company You have an appointment to see Sandy Lee in the Research Department Ms Sandy Lee is not available at the moment and you should wait for her In the mean time, you can go with Karen Jensen – who stands in for Sandy Lee- to visit the laboratories • Introduce yourself and say the reason why you are at Bayer • Be prepared to engage in a few minutes’ small talk with the person looking after you • You would like to send and receive a confidential fax • You would like a recommendation on what would be a nice gift for your partner (male or female) back home