CCNA collaboration 210 065 CIVND official cert guide

CCNA collaboration 210 065 CIVND official cert guide CCNA collaboration 210 065 CIVND official cert guide CCNA collaboration 210 065 CIVND official cert guide CCNA collaboration 210 065 CIVND official cert guide CCNA collaboration 210 065 CIVND official cert guide CCNA collaboration 210 065 CIVND official cert guide CCNA collaboration 210 065 CIVND official cert guide CCNA collaboration 210 065 CIVND official cert guide

CCNA Collaboration 210-065 CIVND Official Cert Guide BRIAN MORGAN, CCIE No 4865 JASON BALL Cisco Press 800 East 96th Street Indianapolis, IN 46240 ii CCNA Collaboration 210-065 CIVND Official Cert Guide CCNA Collaboration CIVND 210-065 Official Cert Guide Brian Morgan, CCIE No 4865, and Jason Ball Copyright © 2016 Cisco Systems, Inc Published by: Cisco Press 800 East 96th Street Indianapolis, IN 46240 USA All rights reserved No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the publisher, except for the inclusion of brief quotations in a review First Printing November 2015 Library of Congress Cataloging-in-Publication Number: 2015945796 ISBN-13: 978-1-58714-442-4 ISBN-10: 1-58714-442-5 Warning and Disclaimer This book is designed to provide information about the CCNA Collaboration CIVND 210-065 exam Every effort has been made to make this book as complete and as accurate as possible, but no warranty or fitness is implied The information is provided on an “as is” basis The authors, Cisco Press, and Cisco Systems, Inc shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this book or from the use of the discs or programs that may accompany it The opinions expressed in this book belong to the author and are not necessarily those of Cisco Systems, Inc Trademark Acknowledgments All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized Cisco Press or Cisco Systems, Inc., cannot attest to the accuracy of this information Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark Special Sales For information about buying this title in bulk quantities, or for special sales opportunities (which may include electronic versions; custom cover designs; and content particular to your business, training goals, marketing focus, or branding interests), please contact our corporate sales department at corpsales@pearsoned.com or (800) 382-3419 For government sales inquiries, please contact governmentsales@pearsoned.com For questions about sales outside the U.S., please contact international@pearsoned.com iii Feedback Information At Cisco Press, our goal is to create in-depth technical books of the highest quality and value Each book is crafted with care and precision, undergoing rigorous development that involves the unique expertise of members from the professional technical community Readers’ feedback is a natural continuation of this process If you have any comments regarding how we could improve the quality of this book, or otherwise alter it to better suit your needs, you can contact us through e-mail at feedback@ciscopress.com Please make sure to include the book title and ISBN in your message We greatly appreciate your assistance Publisher: Paul Boger Associate Publisher: Dave Dusthimer Business Operation Manager, Cisco Press: Jan Cornelssen Executive Editor: Brett Bartow Managing Editor: Sandra Schroeder Senior Development Editor: Christopher Cleveland Project Editor: Seth Kerney Copy Editor: Keith Cline Technical Editors: Jhun DeLeon, Marcello Federico Editorial Assistant: Vanessa Evans Book Designer: Mark Shirar Composition: Studio Galou Indexer: Tim Wright Proofreader: Megan Wade-Taxter iv CCNA Collaboration 210-065 CIVND Official Cert Guide About the Authors Brian Morgan, CCIE No 4865, is a consulting systems engineer with Cisco specializing in collaboration technologies In over 20 years in the networking industry, he has performed in a number of roles, including pre- and post-sales engineering, network consultant, Certified Cisco Systems Instructor, and engineering director for a telecommunications company When he is not spending time with family and friends, Brian enjoys working with local high school and college students participating in local Cisco Network Academy programs, as well as STEM and FIRST Robotics programs in North Texas Jason Ball is married to his beautiful bride of 18 years, Siobhan Ball They have two children, Isaac and Maureen Both children have caught his passion for the technology industry They are both involved in a robotics program through FIRST Lego League, with his wife coaching both their teams Through this program, they learn skills like programming, electrical engineering, mechanical engineering, civil engineering, and other skills like gracious professionalism Outside of this program, his daughter is getting into software design, and his son is taking courses through North Carolina State University called Young Engineers, offered for children between 12 and 18 years of age, where he is furthering his IT skills Jason was a slow starter in the IT industry His beginnings date back to 1989 with an opportunity to work with audio/video systems In 1993, his focus changed to public speaking He traveled around for many different types of speaking engagements, encountering groups of varying ages In 2003, he was introduced to multicast media This unfamiliar and exciting opportunity rekindled a desire for involvement in technology In 2009, a new opportunity presented itself Jason was recently unemployed when a connection with Scott Waschler, an employee at TANDBERG, opened a door to contract as a technical trainer In May 2010, Cisco purchased TANDBERG, and a new world of technology emerged This is a journey that will never end, and Jason is continually hungry to learn all he can and to share that knowledge with others who are also eager to learn Jason currently works for Compass Business Solutions, a Learning Partner of Cisco Compass specializes in teaching Collaboration-related courses, including CIVND He holds many certifications, most of which are with Cisco His current certifications with Cisco include CCNA Route/Switch, CCDA, CCSI, CCNA Video, CCNA Voice, CCNA Collaboration, CCNP Voice, CCNP Collaboration, CSE, LVCI, BACI, Cisco Video Network Specialist, and TVS Certified Specialist About the Technical Reviewers v About the Technical Reviewers Jhun DeLeon is an industry veteran when it comes to voice, video, and data networking, having deployed numerous complex TelePresence/videoconferencing projects for large companies with global presence When Cisco started selling TelePresence solutions, Jhun shifted his focus to TelePresence, or what is called collaboration Jhun worked at Cisco System as a voice engineer working on unified communications After Cisco, Jhun has worked with Cisco Partners doing design, architecture, and implementation of unified communications, TelePresence, videoconferencing, digital signage, and physical video surveillance Marcello Federico is a technical leader in the Cisco Collaboration Technology group, focused on video technologies and collaboration APIs He is currently a consulting systems engineer covering the Pacific Northwest Enterprise segment where he works with his customers on creating their unified communications architecture and strategy Prior to Cisco, Marcello held various systems engineering roles focused on the Enterprise, selling DSP media processing blades, software SDKs, and API stacks Marcello graduated from the University of Western Ontario and obtained a degree in computer science with a specialization in software engineering He loves to write code and continues to learn about the latest programming techniques and how to apply them to the Cisco collaboration APIs He lives in Seattle, WA with his wife, Denise; children, Domenic and Cole; and his trusty old cattle dog, Chester In his spare time he enjoys playing soccer and golf and spending time with his family vi CCNA Collaboration 210-065 CIVND Official Cert Guide Dedications Brian Morgan: This book is dedicated to Sunshine and the pursuit of much and more Jason Ball: To my wife, Siobhan I couldn’t what I if you didn’t what you Acknowledgments Acknowledgments Brian Morgan: This book would not have been possible without the support and assistance of my awesome team in SLED West Collaboration, in particular Mike Popovich and Luc Bouchard Their willingness to accommodate the erratic schedule (and moodiness) that has accompanied the writing of this book has left me astounded A huge thank-you is not nearly sufficient for the efforts, patience, guidance, and professionalism of the editorial team: Brett Bartow and Christopher Cleveland Most of all, I want to thank my co-author, Jason Ball He is, without a doubt, the master of the diving catch Jason Ball: Special thanks must be given to James Lehto, who helped open the door for me to write this book My co-author, Brian Morgan, has proven to be a great asset and a new friend Thanks must also go out to Brett Bartow and Christopher Cleveland for their patience and proficiency throughout this process My co-worker, Jeff Hubbard, has been an invaluable asset, sounding board, and punching bag for me to abuse while writing this book If he had to hear me say “I’m writing this book” one more time, I might have become the punching bag You have proven to be a great friend, and for that I am truly grateful Finally, I must acknowledge my wife You have been more supportive than I could have ever asked You have carried the slack, encouraged me, and pressed me at exactly the times that I needed it The success of this book is as much to your credit as it is to mine vii viii CCNA Collaboration 210-065 CIVND Official Cert Guide Contents at a Glance Part I: Cisco Business Video Solutions Chapter Introduction to Cisco Video Communications Chapter Cisco Digital Media and Content Delivery Chapter Cisco Video Surveillance Chapter Cisco Collaboration Overview Part II: Cisco IP Phones, Collaboration Endpoints and Software Clients Chapter Cisco IP Phones, Desk Endpoints, and Jabber Overview Chapter Configuring Cisco Unified IP Phones and Cisco Jabber Part III: Cisco TelePresence Endpoints Chapter Cisco TelePresence Endpoint Characteristics Chapter Configuring Cisco TelePresence CTS Software-Based Endpoints Chapter Configuring Cisco DX Series Endpoints Chapter 10 Configuring Cisco TelePresence TC Software-Based Endpoints Chapter 11 Cisco Legacy Edge Architecture Chapter 12 Operating and Troubleshooting Cisco TelePresence Endpoints Part IV: Multipoint Calling Chapter 13 Cisco Multipoint Solution Chapter 14 Cisco TelePresence MCUs Chapter 15 Cisco TelePresence Server Chapter 16 Cisco TelePresence Management Suite (TMS) Chapter 17 Cisco WebEx Solutions Part V: Final Preparation Chapter 18 Final Preparation Appendix A Answers to the “Do I Know This Already?” Quizzes Appendix B Exam Updates Glossary CD-Only Appendixes Appendix C Memory Tables Appendix D Memory Table Answer Key Appendix E Study Planner Contents ix Contents Introduction xviii Part I Cisco Business Video Solutions Chapter Introduction to Video Communications “Do I Know This Already?” Quiz Foundation Topics 3 Video Use Cases Video as an Extension of Telephony Video Meetings and Conferences Extending Video Communications to Teleworkers Video Contact Center Business-to-Business Video Architectural Overview Call Control Endpoints 10 Conferencing 10 Collaboration Edge 11 Applications 12 Summary 13 Exam Preparation Tasks 13 Chapter Cisco Digital Media and Content Delivery 15 “Do I Know This Already?” Quiz 15 Foundation Topics 18 Legacy Digital Media Architecture 18 Streaming Video IPTV 19 20 Content Portals 20 Cisco Digital Media Suite 21 DMS Components 22 Cisco TCS 22 Cisco Digital Media Manager 23 Cisco Multimedia Experience Engine Digital Media Players 28 Cisco Digital Signs 29 Cisco Cast 30 Cisco Show and Share 31 25 Appendix D: Memory Table Answer Key    19 Menu Section Options Presentation Default View Layout Default, Minimized, Maximized Remote Layout Family Layout Auto, Full Screen, Equal, Presentation Small Speaker, Presentation Large Speaker, Prominent, Overlay, Single Scale to Frame Layout Manual, Maintain Aspect Ratio, Stretch to Fit Scale to Frame Threshold Layout 0–100 Scaling Layout On, Off Auto Select Presentation Source OSD On, Off Call Settings Selection OSD On, Off Encryption Indicator OSD Auto, Always On, Always Off Language Selection OSD On, Off Login Required OSD On, Off Menu Startup Mode OSD Home, Closed Missed Calls Notification OSD On, Off Mode OSD On, Off My Contacts Expanded OSD On, Off Output OSD Auto, 1-4 Today’s Bookings OSD On, Off Virtual Keyboard OSD User Selectable, Always On Wallpaper Selection OSD On, Off Input Method Cyrillic OSD On, Off Input Language OSD Latin, Cyrillic Composite Output Monitor Role, Over-Scan Level, Resolution, Location Horizontal Offset, Location Vertical Offset DVI and Output Monitor Role, Over-Scan Level, Resolution, RGB Quantization Range, Location Horizontal Offset, Location Vertical Offset HDMI and Output CEC Mode, Monitor Role, Over-Scan Level, Resolution, Location Horizontal Offset, Location Vertical Offset D 20    CCNA Collaboration CIVND 210-065 Official Cert Guide Menu Section Options Active Speaker Default PIP Value Position Current, Upper Left, Upper Center, Upper Right, Center Left, Center Right, Lower Left Lower Right Presentation Default Value Position PIP Current, Upper Left, Upper Center, Upper Right, Center Left, Center Right, Lower Left Lower Right Full Screen Mode Self-View Default Current, Off, On Mode Self-View Default Current, Off, On On Monitor Role Self-View Default First, Second, Current, Third, Fourth PIP Position Self-View Default Current, Upper Left, Upper Center, Upper Right, Center Left, Center Right, Lower Left, Lower Right Chapter 11 Table 11-2  Assent and H.460.18/.19 Ports Needed Protocol Assent H.460.18 and H.460.19 RAS (UDP port) 1719 1719 Q.931 (TCP port) 2776 1720 H.245 (TCP port) 2777 RTP (UDP port) 2776 2776 RTCP (UDP port) 2777 2777 Table 11-3  Certificate Types Used in an Expressway Edge Solution Certificate Type Core Edge Comments Public or enterprise certificate authority (CA) certificate chain to sign Expressway Core certificate Y Y Required to establish traversal zone connection Public or enterprise CA certificate chain to sign Expressway Edge certificate Y Y Required to establish traversal zone connection Cisco Unified CM Tomcat certificates or CA chain Y N Only required when Expressway Core configured to use TLS verify mode on Cisco Unified CM discovery Cisco Unified CM CallManager certificates or CA chain Y N Only required when Cisco Unified CM is in mixed mode for end-to-end TLS Appendix D: Memory Table Answer Key    21 Certificate Type Core Edge Comments Cisco Unified CM IM and Presence Tomcat certificates or CA chain Y N Only required when Expressway Core configured to use TLS verify mode on IM and Presence discovery Cisco Unified CM CAPF certificate or certificated N Y Only required when remote endpoints authenticate with a locally significant certificate (LSC) Chapter 12 Table 12-2  Audio and Video Components Audio Input Devices Audio Output Devices Video Input Devices Video Output Devices Microphones Speakers (free standing) Cameras TVs Active amplifiers Computers Monitors Mixers Passive amplifiers Document camera Projectors Echo cancellation Speakers (built in to monitor) Video-playback device (MIC level) Microphones (Line level) (DVR, DVD, Blu-ray) Table 12-3  Cisco TelePresence Codec C90 Video Input Ports Video Input Video Input Video Input Video Input Video Input HDMI HDMI HDMI HDMI HDMI HD-SDI HD-SDI HD-SDI HD-SDI Composite YPrPb YPrPb DVI — YC Chapter 13 Table 13-2  Cisco Multipoint Solution Options Cisco Multipoint Platform Call Control Deployment Option Primary Characteristics Cisco TelePresence MCU Cisco Unified CM Hardware video bridge for nonimmersive endpoints Cisco VCS Cisco TelePresence Server Cisco Unified CM Cisco VCS Hardware or software bridge for immersive and nonimmersive endpoints D 22    CCNA Collaboration CIVND 210-065 Official Cert Guide Table 13-3  Cisco TelePresence MCU Layouts, Families, and View Modes Family Description View Mode Family 1: Gives prominence to one participant over others Enhanced Continuous Presence Family 2: Displays a single participant Active Speaker Family 3: Displays the four most active participants without seeing them scaled down to a small size if there are many other participants Enhanced Continuous Presence Family 4: Gives equal prominence to up to 20 conference contributors, and is useful for a “role call” of active participants Continuous Presence Family 5: Gives prominence to two participants Enhanced Continuous Presence in the center of the view while showing smaller panes of other participants above and below Table 13-4  Comparison Chart for TelePresence Servers and TelePresence MCUs Feature Virtual TelePresence Server 310/320 7010 8710 4500 TelePresence TelePresence TelePresence MCU Server Server Server 5300 MSE 8510 MCU Media MCU Autoattendant Yes Yes Yes Cascading Yes Yes Yes Yes Yes Yes WebExenabled TelePresence support Yes Yes Optimized Yes conferencing Yes Yes Yes TIP Yes Yes Yes Yes Chapter 14 Table 14-2  MCU Participant Statistics Information Audio Media Statistics Video Media Statistics Content Media Statistics Control Received Received Received Received Receive Stream Receive Stream Receive Stream RTCP Receive Address Receive Address Receive Address Receive Address Receiver Reports Encryption Encryption Encryption Packet Loss Reported Appendix D: Memory Table Answer Key    23 Audio Media Statistics Video Media Statistics Content Media Statistics Control Received Jitter Channel Bit Rate Channel Bit Rate Sender Reports Received Energy Received Bit Rate Received Bit Rate Other Packets Received Received Jitter Received Jitter Packet Errors Delay Applied for Lipsync Packets Received Frame Errors Packets Received Packet Errors Packet Errors Frame Rate Frame Rate Frame Errors Frame Errors Transmit Transmit Transmit Transmit Transmit Stream Transmit Stream Transmit Stream RTCP Transmit Address Transmit Address Transmit Address Transmit Address Packets Sent Encryption Encryption Encryption Packets Sent Channel Bit Rate Channel Bit Rate Transmit bit Rate Transmit bit Rate Packets Sent Packets Sent Frame Rate Frame Rate Temporal / Spatial Temporal / Spatial D Chapter 15 Table 15-2  TelePresence Server Conference Configuration Options Field Field Description Name The name of the conference Numeric ID The unique identifier used for dialing in to the conference PIN Enter the unique PIN for the conference Register Numeric ID with H.323 Gatekeeper Whether to register the conference with the numeric ID as the H.323 ID Register Numeric ID with SIP registrar Whether to register the conference with the numeric ID with the SIP registrar Conference Locked Locks a conference Encryption Whether encryption is optional or required for this conference 24    CCNA Collaboration CIVND 210-065 Official Cert Guide Field Field Description Use One Table Mode When Appropriate If your multiscreen endpoints support the one table feature, you can select whether to use one table mode automatically when the correct combination of endpoints or endpoint groups is in a conference (3 or one table endpoints plus less than other endpoints or endpoint groups) Options include Disabled, Person Mode Content Channel If enabled, the content is able to support an additional video stream, sent potentially to all connected endpoints, intended for showing content video This content video is typically high definition, low-frame-rate data such as a presentation formed of a set of slides Such presentation data can be sourced by an endpoint specifically contributing a separate content video stream Automatic Gain Control Controls the AGC setting for this conference Options include Use Default, Disabled, Enabled Chapter 16 Table 16-2  Ports Used by TMS Service Protocol Port Direction (Relative to TMS) IN Out HTTP TCP 80 x x HTTPS TCP 443 x x Telnet TCP 23 x Telnet Chal TCP 57 x Telnet PLCM TCP 24 x FTP TCP 20, 21 x SNMP UDP 161 x x SNMP traps UDP 162 x x SMTP TCP 25 LDAP TCP 389 x x TMS Agent TCP 8989 x x Polycom GAB TCP 3361 x Polycom TCP 3601 x Polycom TCP 5001 x TMS Agent Admin TCP 4444 x x x Appendix D: Memory Table Answer Key    25 Table 16-3  Reports Available on Cisco TMS Main Menu Option Submenu Options Bridge Utilization Call Detail Records Purpose The Bridge Utilization page contains reporting information on how much Cisco TMS-managed bridges are being used The data is gathered from direct-managed TelePresence Servers and TelePresence MCUs only All Endpoints and MCUs Endpoints Tracks the frequency and duration of calls in your TelePresence deployment MCUs Content server Gateway Gatekeeper and VCS User CDR Billing Code Statistics Conferences Shows which billing codes are applied to conferences Conference Statistics Resources Tracks conferences per user, type, and so on Events Scheduling Interface Bridging Methods System Ticketing Log Feedback Log Catches errors and other events from systems D Connection Error System Connection Authentication Failure Boot FTP Audit Low Battery on Remote Control Network Packet Loss Log Packet Loss Conference Statistics reports on network and bandwidth usage Bandwidth Usage Network History Return on Investment Return on Investment Global Return on Investment Local Return on Investment and C02 Savings calculate return on investment and environmental savings for your video equipment 26    CCNA Collaboration CIVND 210-065 Official Cert Guide Main Menu Option Submenu Options Purpose C02 Savings Return on Investment and C02 Savings calculate return on investment and environmental savings for your video equipment Reporting Template Any search can be stored and reused as a template Chapter 17 Table 17-2  Cisco WebEx Products and Features Cisco WebEx Product Cisco WebEx Feature WebEx Meeting Center Audio, HD video at 720p30, content sharing, file transfer, polling, remote desktop control WebEx Connect IM A client-based application running on a PC that offers audio, HD video at 720p30, content sharing, and instant messaging through the WebEx cloud WebEx Training Center All the features of WebEx Meeting Center plus breakout sessions, emoticons, and an attentiveness tool WebEx Event Center All the features of WebEx Meeting Center plus a scheduling and follow-up tool, and support for up to 3000 participants WebEx Support Center Full technical support with a quicker fault-resolution time using all the features of WebEx Meeting Center Table 17-3  Cisco WebEx Meeting Center Features with Descriptions Feature Description TCP communication Uses port 80 over HTTP and port 443 over HTTPS HD video Uses the H.264 video codec for high-quality 720p30 HD video at low bandwidth rates Content sharing Anyone in the meeting who holds the “WebEx ball” can share a file, share an application, or share your desktop through WebEx Remote desktop control Once participants share their desktops, another participant can take control of the desktop in a secure fashion after permissions have been granted Participant capacity Up to 500 participants can join a fully licensed WebEx Meeting Center session Appendix D: Memory Table Answer Key    27 Feature Description Recording Meetings can be recorded over WebEx After the meeting has ended, the recording can be streamed for playback, or downloaded and played back on-demand File transfer Files and applications can be transferred to all participants within a WebEx session for download D Appendix E Study Planner Element Introduction Introduction to Cisco Video Communications Introduction to Cisco Video Communications Introduction to Cisco Video Communications Practice Test Cisco Digital Media and Content Delivery Cisco Digital Media and Content Delivery Cisco Digital Media and Content Delivery Practice Test Reading Labs and Exercises Video Task Read Introduction Read Foundation Topics Review Key Topics Define Key Terms Take practice test in study mode using Exam Bank questions for Chapter in practice test software Read Foundation Topics Review Key Topics Define Key Terms Cisco Digital Media and Content Delivery Complete memory tables in Appendix C for this chapter Practice Test Take practice test in study mode using Exam Bank questions for Chapter in practice test software Describing Cisco Video Surveillance Describing Cisco Video Surveillance Describing Cisco Video Surveillance Read Foundation Topics Review Key Topics Define Key Terms Describing Cisco Video Surveillance Complete memory tables in Appendix C for this chapter Practice Test Take practice test in study mode using Exam Bank questions for Chapter in practice test software Goal Date Task First Date Completed Second Date Completed (Optional) Notes Cisco Collaboration Overview Read Foundation Topics Cisco Collaboration Overview Review Key Topics Cisco Collaboration Overview Define Key Terms Complete memory tables in Appendix C for this Cisco Collaboration Overview chapter Practice Test Take practice test in study mode using Exam Bank questions for Chapter in practice test software Cisco IP Phones, Desk Read Foundation Topics Endpoints, and Jabber Overview Cisco IP Phones, Desk Review Key Topics Endpoints, and Jabber Overview Cisco IP Phones, Desk Define Key Terms Endpoints, and Jabber Overview Complete memory tables Cisco IP Phones, Desk in Appendix C for this Endpoints, and Jabber Overview chapter Practice Test Configuring Cisco Unified IP Phones and Cisco Jabber Configuring Cisco Unified IP Phones and Cisco Jabber Configuring Cisco Unified IP Phones and Cisco Jabber Take practice test in study mode using Exam Bank questions for Chapter in practice test software Read Foundation Topics Review Key Topics Define Key Terms Configuring Cisco Unified IP Phones and Cisco Jabber Complete memory tables in Appendix C for this chapter Practice Test Take practice test in study mode using Exam Bank questions for Chapter in practice test software Describing Cisco TelePresence Endpoint Characteristics Describing Cisco TelePresence Review Key Topics Endpoint Characteristics Describing Cisco TelePresence Define Key Terms Endpoint Characteristics Complete memory tables Describing Cisco TelePresence in Appendix C for this Endpoint Characteristics chapter Practice Test Configuring Cisco TelePresence CTS SoftwareBased Endpoints Configuring Cisco TelePresence CTS SoftwareBased Endpoints Configuring Cisco TelePresence CTS SoftwareBased Endpoints Practice Test Configuring Cisco DX Series Endpoints Configuring Cisco DX Series Endpoints Configuring Cisco DX Series Endpoints Take practice test in study mode using Exam Bank questions for Chapter in practice test software Read Foundation Topics Review Key Topics Define Key Terms Take practice test in study mode using Exam Bank questions for Chapter in practice test software Read Foundation Topics Review Key Topics Define Key Terms Configuring Cisco DX Series Endpoints Complete memory tables in Appendix C for this chapter Practice Test Take practice test in study mode using Exam Bank questions for Chapter in practice test software 10 Configuring Cisco TelePresence TC Software-Based Endpoints 10 Configuring Cisco TelePresence TC Software-Based Endpoints 10 Configuring Cisco TelePresence TC Software-Based Endpoints 10 Configuring Cisco TelePresence TC Software-Based Endpoints Practice Test 11 Cisco Legacy Edge Architecture 11 Cisco Legacy Edge Architecture 11 Cisco Legacy Edge Architecture Read Foundation Topics Review Key Topics Define Key Terms Complete memory tables in Appendix C for this chapter Take practice test in study mode using Exam Bank questions for Chapter 10 in practice test software Read Foundation Topics Review Key Topics Define Key Terms 11 Cisco Legacy Edge Architecture Complete memory tables in Appendix C for this chapter Practice Test Take practice test in study mode using Exam Bank questions for Chapter 11 in practice test software 12 Operating and Troubleshooting Cisco TelePresence Endpoints 12 Operating and Troubleshooting Cisco TelePresence Endpoints 12 Operating and Troubleshooting Cisco TelePresence Endpoints 12 Operating and Troubleshooting Cisco TelePresence Endpoints Read Foundation Topics Review Key Topics Define Key Terms Complete memory tables in Appendix C for this chapter Practice Test Take practice test in study mode using Exam Bank questions for Chapter 12 in practice test software 13 Cisco Multipoint Solution Read Foundation Topics 13 Cisco Multipoint Solution Review Key Topics 13 Cisco Multipoint Solution Define Key Terms Complete memory tables in Appendix C for this chapter 13 Cisco Multipoint Solution Practice Test Take practice test in study mode using Exam Bank questions for Chapter 13 in practice test software 14 Cisco TelePresence MCUs Read Foundation Topics 14 Cisco TelePresence MCUs Review Key Topics 14 Cisco TelePresence MCUs Define Key Terms Complete memory tables in Appendix C for this chapter 14 Cisco TelePresence MCUs Practice Test Take practice test in study mode using Exam Bank questions for Chapter 14 in practice test software 15 Cisco TelePresence Server Read Foundation Topics 15 Cisco TelePresence Server Review Key Topics 15 Cisco TelePresence Server Define Key Terms Complete memory tables in Appendix C for this chapter 15 Cisco TelePresence Server Practice Test 16 Cisco TelePresence Management Suite (TMS) 16 Cisco TelePresence Management Suite (TMS) 16 Cisco TelePresence Management Suite (TMS) Take practice test in study mode using Exam Bank questions for Chapter 15 in practice test software Read Foundation Topics Review Key Topics Define Key Terms 16 Cisco TelePresence Management Suite (TMS) Complete memory tables in Appendix C for this chapter Practice Test Take practice test in study mode using Exam Bank questions for Chapter 16 in practice test software 17 Cisco WebEx Solutions Read Foundation Topics 17 Cisco WebEx Solutions Review Key Topics 17 Cisco WebEx Solutions Define Key Terms Complete memory tables in Appendix C for this chapter 17 Cisco WebEx Solutions Practice Test 18 Final Preparation 18 Final Preparation 18 Final Preparation Take practice test in study mode using Exam Bank questions for Chapter 17 in practice test software Read Chapter Take practice test in study mode for all Book Questions in practice test software Review all Key Topics in all chapters 18 Final Preparation Complete all memory tables from Appendix C 18 Final Preparation Take practice test in practice exam mode using Exam Bank #1 questions for all chapters 18 Final Preparation Take practice test in practice exam mode using Exam Bank #2 questions for all chapters