Chapter 0. Preface for CEOs and Managing DirectorsHello and welcome to ‘The CEO Guide To Getting The Best From Your Team’. I’m Richard Parkes Cordock, the author of this guide.Originally this book was published under the more generic name of ‘Enterprise LEADER Team Development Program Facilitators Guide’ and from the next chapter, youll be reading the original unchanged book.However, I wanted to create a special version for CEOs and Managing Directors.Why, you may ask, would I want to create a rebranded edition exclusively for the company’s most senior executive?Simply for this reason:As a CEO, you’ll have a clear plan of the goals you want to achieve in your company. Whether your goals are five weeks, five months or five years ahead, you know what you want to achieve. That’s why you are the CEO.But like many other CEOs around the world, you may feel you cannot fully (or easily) deliver on your company’s goals with the way your team(s) currently performs.Not that your team is poor or broken, it’s just that you know it could perform better and it needs to, in order to reach your growth goals.This is no different to a football manager knowing they want to win the league, but they cannot do it the way the team is currently playing. The football manager needs to find a way to get more from their team in order to deliver on their goal.In this short guide you’ll find a roadmap to developing your team(s) so that your company is better placed to reach its growth goals.The ideas in this book are simple, easy to follow and based around a proven team development program called Enterprise LEADER.CEOs around the world have embraced the ideas in this book and have transformed the way their team(s) think and act. The ideas and approach in this book have helped teams become more aligned behind the goals of the company, more intune with the business, closer to customers, better at communicating, and working closer as a team.CEOs who have embraced the ideas in this book have seen their financial and operational results significantly improve, simply by getting their teams to perform at a higher level.If you are looking to improve the performance of your entire company, or you want to address a specific team or department challenge, the ideas in this book (and Enterprise LEADER Team Development Program) will help you.If you would like to talk to us about the businessteam challenges you are facing, and possibly using Enterprise LEADER in your own company, please get in touch using the contact details at www.enterpriseleaders.com.
The CEO Guide To Getting The Best From Your Team Tools and Methodology to Get the Best From Your Team in Just x ½ Day Sessions Change / Performance / Results / Collaboration / Communication / Teamwork / Engagement / Alignment / Motivation / Goals / Focus / Creativity / Entrepreneurship / Self-Belief / Leadership / Morale / Cooperation / Ownership / Accountability / Commercial-Awareness / Sales / Vision / Customers / Competitiveness / Growth www.EnterpriseLeaders.com By Richard Parkes Cordock Copyright © Richard Parkes Cordock 2014 First Published 2014 by ELW Publishing Bath, UK – SMASHWORDS EDITION Thank you for downloading this free ebook You are welcome to share it with your friends This book may be reproduced, copied and distributed for non-commercial purposes, provided the book remains in its complete original form If you enjoyed this book, please return to Smashwords.com to discover other works by this author Thank you for your support Table of Contents To navigate this ebook, please use the dedicated ‘Table of Contents’ menu option in your ebook reader Preface for CEOs and Managing Directors Introduction Part - Introducing Enterprise LEADER About You Do you Face These Challenges and Frustrations as a Business Leader? Real Life Examples of Business Challenges and Frustrations What is Enterprise LEADER Team Development Program? Creating Enterprise Leaders - ‘Enterprising Employees’ How Does Enterprise LEADER Work? A Word on Team Sizes Functional or Cross-Functional Teams 10 Using Video Chat or Skype to Run Group Sessions 11 The Creation of the x ½ Day Methodology 12 What Materials Do you Receive with Enterprise LEADER? 13 The Workbook 14 CEO for a Day Ideas (Workbook Exercise) 15 MP3 Introduction Session 16 Business Upgrade (Optional MP3 Audiobook) 17 20 MP3 Mentoring Sessions 18 20 MP3 Summary Sessions 19 Foundation Series Plus+ (Optional MP3 Audio Sessions) 20 Final Presentations 21 The Importance of Facilitation 22 Internal or External Facilitator 23 Kick-off Letter/E-mail 24 Why Enterprise LEADER works 25 The Benefits of Enterprise LEADER 26 The Impact of Enterprise LEADER on your Business Results Part - Step-by-Step Guide 27 10 Step Summary Methodology 28 How to Facilitate Group Face-to-Face Sessions 29 Group Session - The Customer (THEY Believe) 29.1 - Session 1: Growth Through Innovation, Creativity and Change 29.2 - Session 2: Gaining New Customers Through 'Word of Mouth Marketing' 29.3 - Session 3: How To Maximise The Lifetime Value of Your Customers 29.4 - Session 4: Why Everybody In Your Company Must Be A Salesperson 29.5 - Session 5: The Six Fundamentals of Business That You Must Master 29.6 - Summary and Wrap Up 30 Group Session - The Team (WE Believe) 30.1 - Session 6: People! The Key To Unlocking Your Profit Potential 30.2 - Session 7: Essential Steps To Make Your Team Believe 30.3 - Session 8: How To Maximise Your Results Through Communication 30.4 - Session 9: Proven Strategies To Get The Most From Your Team 30.5 - Session 10: Motivation! How To Get Your People To Go The Extra Mile 30.6 - Summary and Wrap Up 31 Group Session - Personal Leadership (I Believe) 31.1 - Session 11: Half-Way Review and Introduction To Personal Leadership 31.2 - Session 12: How To Develop Unshakable Confidence & Self Belief 31.3 - Session 13: The Unstoppable Twin Force of Passion & Desire 31.4 - Session 14: How To Eliminate Your Fears, Doubts and Limiting Beliefs 31.5 - Session 15: How To Create Endless Opportunity and Make Luck Work For You 31.6 - Summary and Wrap Up 32 Group Session - Personal Leadership (I Believe) 32.1 - Session 16: How To Achieve Extraordinary Results Through The Power of Goals 32.2 - Session 17: The Advance Payments You Must Make To Reach Your Goals 32.3 - Session 18: How To Achieve Any Goal You Set For Yourself 32.4 - Session 19: Why Experiencing Failure Is Essential For You To Succeed! 32.5 - Session 20: Your Role as an Enterprise Leader 32.6 - Summary and Wrap Up 33 The Business Impact of Enterprise LEADER 34 Getting Started with Enterprise LEADER 35 Additional Reading Chapter Preface for CEOs and Managing Directors Hello and welcome to ‘The CEO Guide To Getting The Best From Your Team’ I’m Richard Parkes Cordock, the author of this guide Originally this book was published under the more generic name of ‘Enterprise LEADER Team Development Program - Facilitator's Guide’ and from the next chapter, you'll be reading the original unchanged book However, I wanted to create a special version for CEOs and Managing Directors Why, you may ask, would I want to create a rebranded edition exclusively for the company’s most senior executive? Simply for this reason: As a CEO, you’ll have a clear plan of the goals you want to achieve in your company Whether your goals are five weeks, five months or five years ahead, you know what you want to achieve That’s why you are the CEO But like many other CEOs around the world, you may feel you cannot fully (or easily) deliver on your company’s goals with the way your team(s) currently performs Not that your team is poor or broken, it’s just that you know it could perform better -and it needs to, in order to reach your growth goals This is no different to a football manager knowing they want to win the league, but they cannot it the way the team is currently playing The football manager needs to find a way to get more from their team in order to deliver on their goal In this short guide you’ll find a roadmap to developing your team(s) so that your company is better placed to reach its growth goals The ideas in this book are simple, easy to follow and based around a proven team development program called Enterprise LEADER CEOs around the world have embraced the ideas in this book and have transformed the way their team(s) think and act The ideas and approach in this book have helped teams become more aligned behind the goals of the company, more in-tune with the business, closer to customers, better at communicating, and working closer as a team CEOs who have embraced the ideas in this book have seen their financial and operational results significantly improve, simply by getting their teams to perform at a higher level If you are looking to improve the performance of your entire company, or you want to address a specific team or department challenge, the ideas in this book (and Enterprise LEADER Team Development Program) will help you If you would like to talk to us about the business/team challenges you are facing, and possibly using Enterprise LEADER in your own company, please get in touch using the contact details at www.enterpriseleaders.com Chapter Introduction Welcome to the Facilitator’s Guide for Enterprise LEADER Team Development Program I’m Richard Parkes Cordock, the creator of Enterprise LEADER and I’ve written this short step-by-step facilitator's guide, so that you as an internal manager/executive or external coach/consultant can use Enterprise LEADER to get the best from your team(s) in just x ½ day sessions This guide is intended for business leaders, who have no prior knowledge of Enterprise LEADER, and who want to find fresh new ways to drive change and improve the performance and results of their teams and/or entire organisation This guide is divided into two parts In Part 1, I explain what Enterprise LEADER is, the challenges and frustrations companies face (in terms of people and teams) and illustrate how Enterprise LEADER can overcome these frustrations by creating high performance business teams I also talk about how and why Enterprise LEADER was created, why it works, how it works and I provide more background detail which will help you understand why Enterprise LEADER can help you grow your business In Part of this guide, I give you the step-by-step methodology and explain precisely how you can use Enterprise LEADER within your own company, department or team I explain how to run team development sessions (in x ½ day sessions), the questions you should ask, the timings of each session, the objectives for the sessions and much more to ensure that you as a facilitator can easily run a series of four stress free half-day workshops to help you transform the results of your team/organisation Finally, in this guide, I wrap up with a list of action steps you can take right now, which will help you get started with Enterprise LEADER and help you transform the performance and results of your team/organisation Keep reading to discover how you can use Enterprise LEADER to: · · · · · · · Get your team goal-focused Foster collaboration and cooperation Improve communication Help team members understand each other Build motivation Build confidence Improve accountability · · · · · Create a team spirit Foster creativity Introduce a new language and commercial way of thinking Put your customer at the centre of your business Deliver improved business results Please note, this facilitator’s guide was designed to be read on your smartphone, Kindle, Nook, iphone, iPad, tablet or any other mobile device Although it can be read straight through from start to finish, you can also jump from chapter to chapter, going directly to the content that is relevant to you * Part About Enterprise LEADER Chapter About You If you are reading this facilitator’s guide for Enterprise LEADER, it is very likely that you have a strong interest in the development of people and teams within your business You’ll be somebody who clearly understands that the results you achieve within your organisation are driven by the performance of the people within in it You’ll see yourself as a leader who is responsible for getting the best from your people and teams, and will continually be on the look-out for new ways to this It is very likely that you are a CEO, VP, Director, manager or executive and have P&L responsibility You are definitely a leader of people, either a seasoned leader, or new to the role You might be the manager of a small publishing team in the US with just ten people, or the CEO of an entire financial services division in the UK with several hundreds or even thousands of employees You might be an external coach/consultant who works with companies to improve their performance and results You could even be a HR executive looking for ways to develop your teams Either way, you will be charged with delivering results through people Regardless of your company size, team size, industry, location or turnover it is very likely you share the same frustrations and challenges of virtually every other leader in business; namely, how to get the best from the people you lead, so they deliver the greatest results for you and your business In this short facilitator’s guide, you’ll learn how you can improve the performance and results of your people and teams using Enterprise LEADER, and you’ll discover the exact steps you need to take Chapter 32.1 - Session 16: How To Achieve Extraordinary Results Through The Power of Goals 45 minute session In Session 16 you’ll explore the subject of goals Having clearly defined goals both at a personal and organisational level is essential to achieving extraordinary results In this session, get team members to talk about the goals they have previously achieved, and also the goals they want to achieve in the future Talk about your organisational goals (including stretch goals or BHAGs) and examine how you can align team member’s personal goals with the goals of your company, department or team Questions to ask: Pre question for the group: · In your opinion, what is this session about? What are the core messages? (2 mins) Exercise 16.1 - You can achieve anything when you set goals! Objective: To show that when you have a goal you are passionate about, believe in and have the desire to reach, you will find a way to make it happen · Ask each team member to share one of their goals and explain how they plan to achieve it Try to get everybody to participate in this exercise Ask for a show of hands of people who think they will achieve their goals (20+mins) Follow-on questions about your own company You may have different or extra questions to ask here: (20 mins) · · · · · · Why are written goals important? Who you know who has achieved their goals? How did they it? Who you know who is working towards a clear goal at the moment? What are they doing to achieve their goals? What are the goals of your company, department or team? What are your personal goals? How can you better align your company and personal goals? Exercise 16.2 - All entrepreneurs have goals! Objective: To illustrate that ALL entrepreneurs have goals which they work towards Their success does not happen by accident, but as a result of having a ‘definite major goal’ which they and their teams believe in · Get the group to quickly agree the founders and dates Have one team member explain why this exercise is relevant in the context of today’s session (2 mins) Exercise 16.3 - What changes would you make if you were CEO for a day? Objective: To identify five changes you would make based on your learning in today’s session · Get team members to share their ‘CEO for a day’ ideas If time is limited, get them to share their best ‘CEO for a day’ idea Ensure everybody contributes here (10+ mins) Chapter 32.2 - Session 17: The Advance Payments You Must Make To Reach Your Goals 45 minute session In Session 17 you’ll look at the price you have to pay for success This price is hard work, self-discipline, sacrifice, hustle, immersion and action In your group discussion, get team members to talk about areas of their lives they have achieved extraordinary results in by working hard and paying the price of success Consider how Session 17 relates to their day-to-day work Questions to ask: Pre question for the group: · In your opinion, what is this session about? What are the core messages? (2 mins) Exercise 17.1 - Why you enjoy working hard on some things and not others? Objective: To illustrate that success in your own life always comes from working hard (but enjoying your work), having self-discipline, making sacrifices, being prepared to hustle and immersing yourself in your work Success in business requires you to pay the same price · Ask team members to share their personal examples from Parts to (Perhaps a couple of answers for each one) Try to encourage everybody to share at least one example Then ask 4-5 people what they could to replicate this same level of effort and hard work in their job? (20+mins) Follow-on questions about your own company You may have different or extra questions to ask here: (20 mins) · · · Who you know who has paid the price in advance for their success? What did they achieve and how? What areas of your work you need to work harder at, or have more self discipline? What impact will it have on your company, department or team if you have more self-discipline? Exercise 17.2 - All entrepreneurs enjoy their work! Objective: To illustrate that creating a successful company requires teams of people who enjoy their work (lead by leaders who enjoy their work too) · Get the group to quickly agree the founders and dates Have one team member explain why this exercise is relevant in the context of today’s session (2 mins) Exercise 17.3 - What changes would you make if you were CEO for a day? Objective: To identify five changes you would make based on your learning in today’s session · Get team members to share their ‘CEO for a day’ ideas If time is limited, get them to share their best ‘CEO for a day’ idea Ensure everybody contributes here (10+ mins) Take a 30 minute break at the end of this session Chapter 32.3 - Session 18: How To Achieve Any Goal You Set For Yourself 45 minute session In Session 18 you’ll explore the subject of persistence Achieving success in business can be incredibly difficult, and often it is only by persisting and never giving up which allows you to reach your goals Get team members to talk about areas of their own lives where they have had to demonstrate persistence and tenacity Draw parallels from these examples with the challenges team members face at work Questions to ask: Pre question for the group: · In your opinion, what is this session about? What are the core messages? (2 mins) Exercise 18.1 - When have you been at your most persistent? Objective: To show that you know persistence from other areas of your life, especially when you’ve pursued a goal you passionately believed in · Ask the group to share examples of when they have used persistence to reach their goal and how they achieved it (10 mins) · Now ask for 4-5 examples of people giving up before they achieved their goal How did they feel? Why did they give up? (10 mins) Exercise 18.2 - Who you know who has outstanding persistence? Objective: To show that persistence comes from working towards a goal you passionately believe in · Brainstorm examples of people who have demonstrated tremendous persistence What goal were they working towards and how did they manage to achieve it? Ask for an example from everyone (10 - 15 mins) Follow-on questions about your own company You may have different or extra questions to ask here: (20 mins) · What area of your work/career could you improve results if you had more tenacity and persistence? · · Why is persistence important for you in helping your organisation achieve its goals? Is persistence always a good thing? If not, why? Exercise 18.3 - All entrepreneurs are persistent and refuse to accept no for an answer Objective: To show that successful entrepreneurs not achieve extraordinary results by giving up Persistence is the only way forward if you believe in your goals · Get the group to quickly agree the founders and dates Have one team member explain why this exercise is relevant in the context of today’s session (2 mins) Exercise 18.4 - What changes would you make if you were CEO for a day? Objective: To identify five changes you would make based on your learning in today’s session · Get team members to share their ‘CEO for a day’ ideas If time is limited, get them to share their best ‘CEO for a day’ idea Ensure everybody contributes here (10+ mins) Chapter 32.4 - Session 19: Why Experiencing Failure Is Essential For You To Succeed! 45 minute session In Session 19 you’ll examine the subject of failure and consider why failure is an essential part of success In the group sessions, get team members to explore areas in their own lives where they have initially failed, but eventually gone on to greater success Consider how failure is viewed in your own company, department or team Questions to ask: Pre question for the group: · In your opinion, what is this session about? What are the core messages? (2 mins) Exercise 19.1 - Failure is a good thing! Objective: To see failure as a good thing To show that you learn more from failure than from success · Ask team members to share their own experiences of failure and then focus on what they learnt as a result Try to encourage everyone to share their examples in this exercise (15+mins) Exercise 19.2 - Successful people are successful failures! Objective: To show that successful people actually fail more than they succeed · Ask team members to share their examples of people who have experienced failure before achieving success Try to encourage everyone to share their examples in this exercise (10 mins) Exercise 19.3 - Successful teams are successful failures! Objective: To show that successful teams actually fail more than they succeed · Ask team members to share their examples of teams who have experienced failure before achieving success Try to encourage everyone to share their examples in this exercise (10 mins) Follow-on questions about your own company You may have different or extra questions to ask here: (20 mins) · · · · What failure(s) have your company, department or team experience? What was the impact (positive or negative) of the failure? What is your own personal attitude to failure? What is your company’s attitude to failure? What is the connection between failure and success? Exercise 19.4 - All Entrepreneurs are successful failures! Objective: To show that entrepreneurs not achieve their level of success without first experiencing failure · Get the group to quickly agree the founders and dates Have one team member explain why this exercise is relevant in the context of today’s session (2 mins) Exercise 19.5 - What changes would you make if you were CEO for a day? Objective: To identify five changes you would make based on your learning in today’s session · Get team members to share their ‘CEO for a day’ ideas If time is limited, get them to share their best ‘CEO for a day’ idea Ensure everybody contributes here (10+ mins) Chapter 32.5 - Session 20: Your Role as an Enterprise Leader 45 minute session In this final session, you’ll examine the role of the Enterprise Leader You’ll consider the traits of a ‘positive enterprising attitude’ vs a ‘negative employee mindset’ In the group sessions, spend time discussion these two types of attitudes and the impact a positive or negative attitude can have on your company, department or team Questions to ask: Pre question for the group: · In your opinion, what is this session about? What are the core messages? (2 mins) Exercise 20.1 - List five negative traits of employee thinking Objective: To show the difference between ‘negative’ employee thinking, and ‘positive’ Enterprise Leader thinking · Ask team members to share their lists of negative employee thinking and positive Enterprise Leader thinking Which traits they possess themselves? Can they give examples of people with a positive enterprising attitude? Try to encourage everybody to share their comments in this exercise (20+mins) Follow-on questions about your own company You may have different or extra questions to ask here: (20 mins) · · · How could you instill a ‘positive enterprising attitude’ into everybody in your company? What impact would ‘company wide attitude’ have on your organisation’s results? What steps can you take to keep the spirit of Enterprise LEADER alive in your company, department or team? Exercise 20.2 - To show the difference between ‘negative’ employee thinking, and ‘positive’ Enterprise Leader thinking Objective: To show that it is only when everybody in your company thinks with a ‘positive enterprising attitude’ and puts your customer first that lasting success and growth will come · Get the group to quickly agree the founders and dates Have one team member explain why this exercise is relevant in the context of today’s session (2 mins) Exercise 20.3 - What changes would you make if you were CEO for a day? Objective: To identify five changes you would make based on your learning in today’s session · Get team members to share their ‘CEO for a day’ ideas If time is limited, get them to share their best ‘CEO for a day’ idea Ensure everybody contributes here (10+ mins) Chapter 32.6 - Summary and Wrap Up · Spend to 10 minutes wrapping up Get everybody to summarize the main points they took away from the session · Ensure everybody emails you their five best ‘CEO for a Day’ ideas Collate their ideas in a central document Email this document out to the team members and management for their review You should meet again to discuss the ideas in the document, and see which ideas can be quickly implemented and which ideas need further attention by management · Confirm the date for the next group session Chapter 33 10 Reasons To Develop Your Team With Enterprise LEADER When you take your team (or entire organisation) through Enterprise LEADER, the change you’ll see in terms of mindset, attitude and behaviour and ultimately performance and results will be transformational Your people will start to think, act and behave differently They’ll make different decisions They’ll change their focus away from themselves, redirecting it towards your customers This focus and attention on your customers (by everybody in your company, whether they are customer facing or not) is essential to achieve improved performance, results and growth Sam Walton the founder of Wal-Mart said it best with these words: "A customer is the most important person in any business A customer is not dependent upon us We are dependent upon him A customer is not an interruption of our work He is the sole purpose of it A customer does us a favor when he comes in We aren't doing him a favor by waiting on him A customer is an essential part of our business not an outsider A customer is not just money in the cash register He is a human being with feelings and deserves to be treated with respect A customer is a person who comes to us with his needs and his wants It is our job to fill them A customer deserves the most courteous attention we can give him He is the lifeblood of this and every business He pays your salary Without him we would have to close our doors Don't ever forget it." More succinctly, Sam went on to say… "There is only one boss The customer And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." Enterprise LEADER will help change the way your team members think about your customers, their fellow team members, and themselves as employees and leaders After experiencing Enterprise LEADER, you will see a change in the way your people perform at work, and more importantly, the results they achieve, including an noticeable uplift in your company’s financial performance Here are 10 reasons to develop your team with Enterprise LEADER: Get Your Team Goal Focused Get your entire team focused on your company and team goals Get all your team members "onto the same page" Get everybody in your team aligned behind your business and customers Foster Collaboration and Cooperation Improve the collaboration and cooperation between your team members Get your team members working better together Get your team members working for each other, supporting each other, rather than just working for themselves Improve Communication Improve communication between each member of your team (and your team as a whole) Give your team members a forum and environment to speak their mind and share their ideas, concerns and frustrations Get your team members to listen to each other and provide feedback in a safe environment Help Team Members Understand Each Other Get your team members to know, understand and appreciate each others fears, doubts, limiting beliefs, ambitions, motivations, strengths and weaknesses Build rapport and relationships between each team member Eliminate conflict which is damaging to your team's performance Build Motivation Get your team inspired and motivated Get each member of your team energised and engaged Build new levels of morale and enthusiasm Build Confidence Build confidence in your team members and unlock their hidden potential Develop your team members self- esteem, self-belief and leadership capabilities Create confident superstar team members Improve Accountability Make each member of your team fully accountable for their actions and decisions Get your team members to take full responsibility and ownership for their actions Create a Team Spirit Build a strong, cohesive team unit which works together 'as one' Create an synergistic spirit in your team Get 'an extra player' which comes with a high performing team Foster creativity Unlock the creative side of each member in your team Give your team members a framework to showcase their ideas and talents Unlock their entrepreneurial spirit 10 Deliver Results Increase performance, productivity and results Achieve greater KPIs and targets Chapter 34 Getting Started with Enterprise LEADER To use Enterprise LEADER in your company, department or team, you first need to purchase a licence of the program Included in the licence are: Start Here (Introduction MP3) Business Upgrade (MP3 Audio Book) (Optional) Enterprise LEADER (MP3 Version) Enterprise LEADER (Flash Version) (Optional) Summary Sessions (MP3 Summary) Foundation Series Plus+ (MP3 Bonus material) (Optional) Workbook (PDF Workbook) Workbook Covers (PDF) Enterprise LEADER is priced flexibly to meet your needs and the needs of your company and is based on a sliding scale You simply pay for the number of employees who experience the team development program The more employees you licence Enterprise LEADER for, the lower the per employee cost If you're a manager of your own team, you need only invest in a single team licence If you're a CEO or a VP/Director responsible for developing your entire company, you may want to invest in a SME or Enterprise licence You choose the licence size with works best for you To purchase a licence of Enterprise LEADER (or learn about working with an external coach/consultant who can help you bring Enterprise LEADER to your own company, department or team), please visit www.enterpriseleaders.com Chapter 35 Additional Reading To learn more about Enterprise LEADER, please visit www.enterpriseleaders.com pay particular attention to the case studies You can also learn more about the program by reading the following books by Richard Parkes Cordock, the creator of Enterprise LEADER These three books can be downloaded for free from the links below Choose the file type which works best for your device (epub, mobi/kindle, pdf, etc) All Employees Are Marketers Still Think That Marketing is Just the Responsibility of Your Marketing Department?” Think again! The fact is ALL your employees and managers — regardless of their title, job description, level of seniority or length of service are ultimately responsible for increasing your revenues and profits Profit Upgrade How to Turn Your Workforce into Your Salesforce, and Add £1,000s, £100,000s or £1m+ to Your Bottom-line Profits (Each Year, and Even in Sluggish Times) People Upgrade How to squeeze more revenue, profit and cashflow from your employees and managers – by taking mentoring out of your boardroom and into your workforce If you would like to try a sample of Enterprise LEADER in your own company, department of team, or talk through how the program can help you, please get in touch using the contact details at www.enterpriseleaders.com We are here to help