Listen to the first part of the conversation and answer the questions: 1 What does Darina do at the beginning of the day?. day, especially if it’s a Monday with a lot of check-outs, some
Trang 1Listen to the first part of the conversation
and answer the questions:
1
What does Darina do at the beginning of the
day?
What are
SOs?
What do the chambermaids do in
SOs?
What are
COs?
What do the chambermaids do in the
bedrooms?
Listen to the next part of the
conversation and fill in the missing
words:
2
Ian: So, how many days a do you work?
Darina: Six days a
Ian: And do you have to work on and Sundays? Darina: I always work on and Sundays
Ian: So do you have any days?
Darina: I always take Tuesdays
or
Ian: And what do you finish work at the hotel?
Darina: I work from nine to one, or nine to two, but on a
very day, especially if it’s a Monday with a lot of check-outs, sometimes I don’t finish until three in
the
Listen to the last part of the conversation
and mark the sentences as T (true) or F
(false):
3
Darina is the head housekeeper
They are responsible for six or sometimes eight chambermaids
Darina’s responsible for training new workers
The new staff stay with the chambermaids on the first day
Darina’s got a laptop to contact people
Listen again and match the halves of
sentences:
4
Well, I help
One of my main duties
Usually, on their first day,
Then on the second day,
When people have cleaned their
rooms
is to train new staff
the head housekeeper
they work with one of the chambermaids
they stay with me all day
I check everything’s OK
Trang 2Listen to the first part of the conversation
and answer the questions:
1
What does Darina do at the beginning of the day? Darina goes to reception and meets the head housekeeper.
What are SOs? SOs are “stay-overs”
What do the chambermaids do in SOs? They change the sheets, towels and clean the
bathrooms.
What are COs? COs are “check-outs”
What do the chambermaids do in the bedrooms? They make the bed, clean and tidy up
Listen to the next part of the
conversation and fill in the missing
words:
2
Ian: So, how many days a week do you work?
Darina: Six days a week
Ian: And do you have to work on Saturdays and Sundays?
Darina: I always work on Saturdays and Sundays
Ian: So do you have any free days?
Darina: I always take Tuesdays or Wednesdays
Ian: And what time do you finish work at the hotel?
Darina: I usually work from nine to one, or nine to two, but on a very busy day, especially if
it’s a Monday with a lot of check-outs, sometimes I don’t finish until three in the afternoon
Listen to the last part of the conversation
and mark the sentences as T (true) or F
(false):
3
Darina is the head housekeeper
They are responsible for six or sometimes eight chambermaids
Darina’s responsible for training new workers
The new staff stay with the chambermaids on the first day
Darina’s got a laptop to contact people
Listen again and match the halves of
sentences:
4
Well, I help
One of my main duties
Usually, on their first day,
Then on the second day,
When people have cleaned their
rooms
is to train new staff
the head housekeeper
they work with one of the chambermaids
they stay with me all day
I check everything’s OK
Trang 3Ian: So what do you do at the beginning of the day, Darina?
Darina: I usually go to reception and meet the head housekeeper There’s usually a
printout from the computer telling us which rooms are ‘stay-overs’ and which ones are ‘check-outs’ We call the rooms ‘SOs’ and ‘COs’
Ian: SOs and COs?
Darina: That’s right An SO, or stay-over, is a general routine clean We change the
sheets every two days, towels every day if necessary, and clean the
bathrooms
Ian: And what about the bedrooms?
Darina: In the bedroom we make the bed, clean and tidy up If people are staying
over, we just give it a quick tidy and don’t disturb their things
Ian: So, how many days a week do you work?
Darina: Six days a week
Ian: And do you have to work on Saturdays and Sundays?
Darina: I always work on Saturdays and Sundays
Ian: So do you have any free days?
Darina: I always take Tuesdays or Wednesdays
Ian: And what time do you finish work at the hotel?
Darina: I usually work from nine to one, or nine to two, but on a very busy day,
especially if it’s a Monday with a lot of check-outs, sometimes I don’t finish until three in the afternoon
Ian: What are you responsible for as Assistant Housekeeper?
Darina: Well, I help the head housekeeper We’re responsible for about six people,
six chambermaids, but sometimes eight in the summer with full occupancy One of my main duties is to train new staff Usually, on their first day, they stay with me all day Then on the second day, they work with one of the chambermaids I also have a bleeper so that people can contact me in case they have problems or any questions When people have cleaned their rooms, I check everything’s OK before the new guests check in