Job satisfaction of employees of joint stock commercialbank for investment and development of viet nam (BIDV)

RESEARCH PROJECT (BMBR5103) JOB SATISFACTION OF EMPLOYEES OF JOINT STOCK COMMERCIALBANK FOR INVESTMENT AND DEVELOPMENT OF VIETNAM (BIDV) STUDENT’S FULL NAME: NGUYEN LUU DIEN TUONG STUDENT ID: CGS00018514 INTAKE: SEPTEMBER 2014 ADVISOR’S NAME AND TITLE: DR KHAI NGUYEN December, 2015 ADVISOR’S ASSESSMENT Advisor’s signature NGUYEN THE KHAI ACKNOWLEDGEMENT This study would not have been possible without the support and encouragement received from so many people Firstly, I would like to thank to Dr Khai Nguyen for giving me the opportunity to receive the advanced education which I have also experienced one of the best stages in my life I would like to express my deepest gratitude to my classmates for enabling me to work on this study I would like to thank other teachers for providing me with the great guidance throughout the whole course of the work I am also thankful for his being patient when I presented my problems and ideas, as often I had difficulty finding way to address them in a concise and succinct manner Moreover, I am also thankful my opponent who contributes me his supportive ideas and suggestion for my research Greatest thanks to my dear parents, for supporting me and guiding me Finally, I would like to thank everyone who has assisted me in this project in one way or another TABLE OF CONTENTS ADVISOR’S ASSESSMENT ACKNOWLEDGEMENT LIST OF FIGURES LIST OF TABLES ABBREVIATIONS ABSTRACT CHAPTER 1: INTRODUCTION 10 1.1 Company introduction 10 1.2 Research introduction 14 1.2.1 Statement problem 14 1.2.2 Research objectives 14 1.2.3 Research questions 15 1.2.4 Scope of the research 15 1.2.5 Research design 15 CHAPTER 2: LITERATURE REVIEW 17 2.1 Job Satisfaction 17 2.2 Satisfaction with work schedule flexibility 19 2.3 Supportive supervision 20 2.4 Perceived organizational support 21 2.5 Distributive justice 23 CHAPTER 3: RESEACH MODEL AND HYPOTHESES 25 3.1 Research Model 25 3.1.1 Dependent Variables: 25 3.1.2 Independent Variables: 25 3.1.3 Constructs 25 3.2 Research Hypotheses 26 3.3 Instruments 32 3.4 Sampling Method and sample size: 35 3.5 Data analysis method: 36 3.6 Method of data collection 39 CHAPTER 4: ANALYSIS AND RESULTS 40 4.1 Demographic Characteristics of the Respondents 40 4.2 Reliability Analysis 41 4.3 Descriptive statistics 43 4.4 Correlations among variables 43 4.5 Hypothesis testing results 45 CHAPTER 5: CONCLUSION 47 5.1 Summary and Discussion: 47 5.2 Limitation and recommendation for future research 48 5.2.1 The limitations of the study: 48 5.2.2 The next research 49 REFERENCES 50 APPENDIX 55 APPENDIX 64 LIST OF FIGURES Figure 1: Proposed the Research Model of Job Satisfaction of Employees in BIDV Figure2: A summary of demographic characteristics of the respondents LIST OF TABLES Table 1: Summary of hypotheses Table 2: Cronbach's Alpha- Internal consistency Table 3: Summary of Cronbach’s Alpha of the variables Table 4: Descriptive Statistics Table 5: Correlations among Variables Table 6: Model Summary of all hypotheses Table 7: Coefficients of all hypotheses Table 8: Hypothesis Statistic ABBREVIATIONS BIDV Joint stock commercial bank for investment and development of Vietnam HRM Human Resource Management SPSS Statistical Packages for the Social Science JS Job Satisfaction SW Satisfaction with work schedule flexibility SS Supportive supervision OS Perceived organizational support DJ Distributive justice ABSTRACT A study was undertaken to measure the level of job satisfaction in BIDV The study mainly reviews around the view of employees regarding the job satisfaction What they think about the job satisfaction The data was collected all primary, as collected through personal interviews in the form of questionnaire This research aimed to identify the factors that impact the satisfaction among staff working at BIDV The research results indicated four groups of factors (variables) which had impacted on these staff’s satisfaction namely: Satisfaction with work schedule flexibility, Supportive supervision, Perceived organizational support, Distributive justice Data analysis revealed that there is a positive relationship between the each factor of employee satisfaction which is named satisfaction from Supportive supervision, Perceived organizational support, Distributive justice Furthermore, relevant recommendations for improving the employee satisfaction are proposed CHAPTER 1: INTRODUCTION 1.1 Company introduction As a long-established bank, BIDV has funded many investment projects and key economic areas of the country Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV) has also built the largest enterprise customers, while confirming the implementation of prestigious items, objectives, economic programs and social security of the country Full name: Joint Stock Commercial Bank for Investment and Development of Vietnam Abbreviated name: BIDV Founded on 04/26/1957, BIDV is the oldest Commercial Banking Vietnam HISTORY OF BIDV History of construction and development of BIDV is a difficult and trial but very proud path associating with historic period against invaders and country construction of Vietnam people - Founded on 26th April 1957 under the name Bank for Construction of Vietnam - From 1981 to 1989: Under the name Bank for Investment and Construction of Vietnam - From 1990 to 27/04/2012: Under the name Bank for Investment and Development of Vietnam (BIDV) - From 27/04/2012 to now: Under the name Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV) 10 APPENDIX QUESTIONNAIRES Dear Mr /Ms, I am NGUYEN LUU DIEN TUONG from MBA OUM program I would like to take your time to conduct my survey for final reports This questionnaire is designed to help me to understand job satisfaction Would you please save your time to answer below questions as you can, and can be as frank as possible? Your answer will be very helpful for me to finish my survey Your response will be kept confidentially and used for survey purpose only For any matters, not hesitate to contact me as: - -mail: nguyenluudientuong1981@yahoo.com Thank you very much for your time and your support 55 Please answer the below questions by simply circling the number in the box - Responses are obtained on a 5-point Linkert-type scale where: = Very dissatisfied, = dissatisfied, = uncertain, = Satisfied, = Very Satisfied - No Question Very Very dissatisfied uncertain Satisfied dissatisfied The extent to Satisfied which management accommodates family responsibility needs without any 5 negative consequence? The opportunity to perform your job well and yet be able to perform home-related duties adequately How you feel about the ease of getting time off for 56 family as needed? The opportunity to part time of flextime work 5 without being penalized? The amount of flexibility in work scheduling - Responses are obtained on a 5-point Linkert-type scale where: = strongly disagree, = disagree, = uncertain, = agree, = strongly agree No Strongly disagree uncertain Agree Strongly Question disagree The organization values agree your 5 contribution to its well-being The organization strongly considers your goal and values Help is available from the organization when you have a problem 57 The organization really cares about 5 5 5 5 your well-being The organization is willing to extent 10 itself in order to help you perform your job to the best of your ability Even if you did the best job possible, 11 the organization would take advantage of you The organization cares about your 12 general satisfaction at work The organization cares about your 13 opinions My supervisor helps me solve work 14 –related problems My supervisor encourages me to 15 develop new skills Your supervisor keeps informed 16 about how employees think and feel about things 17 My supervisor rewards me for good 58 performance My supervisor 18 employees to encourages participate in 5 5 5 5 important decisions 19 My supervisor praises good work My supervisor encourages 20 employees to speak up when they disagree with a decision My supervisor refuses to explain his 21 or her actions How satisfied are you with the 22 nature of the work you perform? How satisfied are you with the 23 person who supervises you -your organizational superior? How satisfied are you with your relations with other in the 24 organization with whom you work – your co-workers or peers? 25 How satisfied are you with the pay 59 you receive for your job? How satisfied are you with the opportunities which exist in this 26 5 organization for advancement or promotion? Considering everything, how 27 satisfied are you with your current job situation? 60 Responses are obtained on a 5-point Linkert-type scale where: = Rewards are not distributed at all fairly, = Very little fairness, = some fairness, = Quite fairly distributed, = Rewards are very fairly distributed No Rewards Very Some Quite Rewards are not little fairness fairly are very distributed fairness distributed fairly Question at all distributed fairly To what extent are you fairly rewarded considering 28 5 the responsibilities that you have? To what extent are you fairly rewarded taking into 29 account the amount of education and training that you have had? To what extent are you 30 fairly rewarded in view of the amount of experience 61 that you have? To what extent are you fairly rewarded for the 31 5 amount of effort that you put forth? To what extent are you 32 fairly rewarded for the work that you have done well? To what extent are you fairly rewarded for the 33 stresses and strains of your job? Personal Information Gender  Male  Female Age  Under 24 years old  from 24 to 36 years old  From 36 to 45 years old  above 45 years old Academic degree  High school  Colleges Degree  Bachelor Degree  Master Degree  Doctoral Degree Working seniority  Under year  from to years  From 3to years  above years Working position 62  Direct employee  Office staff  Manager  Senior Manager  Supervisor/Team leader You have successfully done the questionnaire Thank you very much! 63 APPENDIX PRESENTATION OF BUSINESS RESEARCH METHODS 64 65 66 67 68 69 [...]...History of construction and development of BIDV is a difficult and trial but very proud path associating with historic period against invaders and country construction of Vietnam people Along with country development, Joint Stock Commercial Bank for Investment and Development of Vietnam contributed to postwar economic rehabilitation and implementation of the first five-year plan (1957-1965) Vietnam must... gets out of his or her job, particularly in terms of intrinsic motivation (Statt, 2004) The term job satisfaction refers to the attitudes and feelings people have about their work Positive and favorable attitudes towards the job indicate job satisfaction Negative and unfavorable attitudes towards the job indicate job dissatisfaction (Armstrong, 2006) Job satisfaction is the collection of feeling and beliefs... of human resources, ensuring management and staff training plan that meets the needs of personnel for each stage of their development Some of these challenges are related to the satisfaction of employees on their work Throughout life, people spend a lot of time to work, but that does not mean they love their work The level of employee satisfaction is one of the criteria for evaluating the success of. .. discussion above, and to accomplish the objective of this study, these research questions have been formulated: 1 The relationship between Satisfaction with work schedule and Job satisfaction 2 The relationship between Supportive supervision and Job satisfaction 3 The relationship between Perceived organizational support and Job satisfaction 4 The relationship between Distributive justice and Job satisfaction. .. as to personal well-being Job satisfaction implies doing a job one enjoys, doing it well and being rewarded for one’s efforts Job satisfaction further implies enthusiasm and happiness with one’s work Job satisfaction is the key ingredient that leads to recognition, income, promotion, and the achievement of other goals that lead to a feeling of fulfillment (Kaliski, 2007) Job satisfaction can be defined... consists of Investment Securities Company (BSC), Insurance and Investment Company (BIC) and Leasing Company with more than 20 branches nationwide - Overseas representatives: It trades on all three sectors: Banking, Insurance and Financial Investment in Laos, Russia and especially in the Cambodian market (Investment and Development Company of Cambodia – IDCC, Investment Banking and Development of Cambodia... front and investment and development of country… Acknowledge the contribution of BIDV through the periods, the Party and the Socialist Republic of Vietnam have given to BIDV a lot of noble titles and rewards including First-Rate Independence Medal and Third-Rate Independence Medal; FirstRate, Third- Rate Labor Medal, recognize as hero of Labor in renovation period, Ho Chi Minh Medal, etc FIELDS OF OPERATION... position in the top list of Vietnam ICT Index (index available for application development and information technology) and in the typical Top 10 CIO (Information Technology Leadership) in the area of Indochina in 2009 and of ASIA in 2010 COMMITMENT - To customers: BIDV always provides all customers with high quality products and modern banking service and it is the last to be responsible for the given services... more than 18,000 officers, employees and financial consultants who are well-qualified and well-trained with full experience and have been accumulated and transferred for over half of a century, BIDV always brings its customers the benefits and reliability NETWORK - Banking Network: BIDV has 127 branches and 600 transaction offices, thousands of ATM and POS transactions in 63 provinces and cities nationwide... current job People’s levels of degrees of job 18 satisfaction can range from extreme satisfaction to extreme dissatisfaction In addition to having attitudes about their jobs as a whole, people also can have attitudes about various aspects of their jobs such as the kind of work they do, their coworkers, supervisors or subordinates and their pay (George et al., 2008) Job satisfaction is a complex and multifaceted ... Development of Vietnam (BIDV) - From 27/04/2012 to now: Under the name Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV) 10 History of construction and development of BIDV... the name Bank for Construction of Vietnam - From 1981 to 1989: Under the name Bank for Investment and Construction of Vietnam - From 1990 to 27/04/2012: Under the name Bank for Investment and Development. .. security of the country Full name: Joint Stock Commercial Bank for Investment and Development of Vietnam Abbreviated name: BIDV Founded on 04/26/1957, BIDV is the oldest Commercial Banking Vietnam