Creating high performance teams

CREATING HIGH PERFORMANCE TEAMS APPLIED STRATEGIES AND TOOLS FOR MANAGERS AND TEAM MEMBERS Creating High Performance Teams is an accessible and thorough new introduction to this key area of business education Written by teams experts Ramon J Aldag and Loren W Kuzuhara, this book provides students with both a firm grounding in the key concepts of the field and the practical tools to become successful team managers and members Built on a solid foundation of the most up-to-date research and theory, the chapters are packed with case studies, real-world examples, and tasks and discussion questions, while a companion website supports the book with a wealth of useful resources for students, team members, and instructors Centered around an original model for high performance teams, topics covered include the following: • • • • • • Building and developing effective teams Managing diversity Fostering effective communication Team processes—meetings, performance management Dealing with change and team problems Addressing current issues—virtual teams, globalization With its combined emphasis on principles and application, interwoven with the tools, topics, and teams issues most relevant today, Creating High Performance Teams is perfectly placed to equip upper-level undergraduate and MBA students with the knowledge and skills necessary to take on teams in any situation Ramon (Ray) J Aldag is a professor in the Department of Management and Human Resources at the Wisconsin School of Business, University of Wisconsin–Madison, USA He holds the Glen A Skillrud Family Chair in Business Loren W Kuzuhara is a teaching professor in the Department of Management and Human Resources at the Wisconsin School of Business, University of Wisconsin–Madison, USA This page intentionally left blank CREATING HIGH PERFORMANCE TEAMS Applied Strategies and Tools for Managers and Team Members RAMON J ALDAG AND LOREN W KUZUHARA First published 2015 by Routledge 711 Third Avenue, New York, NY 10017 and by Routledge Park Square, Milton Park, Abingdon, Oxon, OX14 4RN Routledge is an imprint of the Taylor & Francis Group, an informa business © 2015 Taylor & Francis The right of Ramon J Aldag and Loren W Kuzuhara to be identified as authors of this work has been asserted by them in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988 All rights reserved No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe Library of Congress Cataloging-in-Publication Data Aldag, Ramon J., 1945– Creating high performance teams : applied strategies and tools for managers and team members / Ramon J Aldag and Loren W Kuzuhara pages cm Includes bibliographical references and index Teams in the workplace Organizational behavior I Kuzuhara, Loren W II Title HD66.A43 2015 658.4′022—dc23 2014025765 ISBN: 978-0-415-53491-8 (hbk) ISBN: 978-0-415-53841-1 (pbk) ISBN: 978-0-203-10938-0 (ebk) Typeset in Sabon & Frutiger by Apex CoVantage, LLC For my wife, Deborah Douglas; our children, Kat Aldag, Lizzie Aldag Carley, Drew Douglas, and Wyn Douglas; our daughter-in-law, Shahree Douglas; our son-in-law, Eli Carley Olson; our grandson, Anthony Fazzari; and our bichon frise, Lily RAMON J ALDAG For my wife, Lavina, my son, Daniel, and my daughter, Carolyn LOREN W KUZUHARA This page intentionally left blank BRIEF CONTENTS List of Figures A Visual Tour of Creating High Performance Teams xvii xxiii CHAPTER Teams: Opportunities and Challenges CHAPTER Designing the Team System 26 CHAPTER Building and Developing the Team 48 CHAPTER Socializing, Building Trust, Training, Motivating, and Leading Teams 67 CHAPTER Managing Team Diversity 111 CHAPTER Fostering Effective Communication in Teams 143 CHAPTER Facilitating Team Processes 162 CHAPTER Managing Change in Teams 193 CHAPTER Dealing with Team Problems 210 CHAPTER 10 Teams: Evaluating Team Effectiveness 245 CHAPTER 11 The New Teams: Virtual, Global, Connected, and Self-Managing 269 Designing and Implementing Team-Based Organizations 302 Teams Summary and Integration 324 CHAPTER 12 CHAPTER 13 Glossary Subject Index Author Index 339 369 380 This page intentionally left blank CONTENTS List of Figures A Visual Tour of Creating High Performance Teams CHAPTER CHAPTER xvii xxiii Teams: Opportunities and Challenges Learning Objectives Team Management and Why It Matters Maximizing the Value of This Text for Your Career Success Differences between Groups and Teams Types of Teams in Organizations Characteristics of Effective Teams The Scholtes Team Model The Hill and Anteby Model for Analyzing Teams Practical Implications of the Hill and Anteby Model John Maxwell’s “17 Indisputable Laws of Teamwork” American Society for Quality’s International Team Excellence Criteria Common Problems with Teams Five Dysfunctions of a Team An Integrated Model for High Performance Teams Summary and Integration 1 19 22 22 23 24 Designing the Team System 26 Learning Objectives Designing a Team System Developing Team Scope and Objectives: The Team Charter Basic Elements of a Team Charter Procedure for Developing a Team Charter Practical Guidelines for Using a Team Charter Developing a Team Project Timeline: Gantt Chart Benefits of a Gantt Chart Procedure for Developing a Gantt Chart Practical Guidelines for Using a Gantt Chart Developing a Role Responsibilities Matrix What Is It? Benefits of a Role Responsibilities Matrix Procedure for Developing a Role Responsibilities Matrix 26 26 27 27 30 30 32 34 34 36 37 37 39 11 12 13 16 17 39 SUBJECT INDEX round-robin process 169 rule-based trust 72–3 Ryder Cup team (2008) 60–1 Samsung 149 Sandoz 196 satisfaction 79 satisfaction progression 80 Scholastic Aptitude Test (SAT) 121 Scholtes Team Model 12–13, 17, 325 Schulz-Hardt, Stefan 147 scientific approach 13 scoring approaches 174 screening approaches 174 Second Life 270 security needs 80 self-actualization needs 80, 81 self-assessments: attitude toward change 193; Big Five personality traits 128; communication style 145; managing diversity 112; personality dimensions 124; readiness for change 197; self-evaluation questions for team members 254; self-management goals 287; transformational leadership abilities 97 self-efficacy 89 self-evaluation see self-assessment self-fulfilling prophecy 211 self-interest, and change 195 self-leadership 290–1; cognitive aspects of 291 self-management 59, 286–7; behavioral 287–9; cognitive 287; consequences of 287; forms of 287; need for 287; see also teams, self-managing self-monitoring 126 self-observation 290 self-organization 287 semantics 145–6 sensing 127 “17 Indisputable Laws of Teamwork” (John Maxwell) 17 Share to Gain 62 short-term time orientation 131 silo mentality 303, similarity-attraction paradigm 112 Sinofsky, Steve 1–2 Skinnerian conditioning 77 Skype 270 sociability, spontaneous 69 social loafers 212, 245 social media 149, 270 social needs 80 social reciprocity 71 social zone 164 376 socialization 67–8, 326; roles in 67–8 software, collaborative 280 speaking, effective 150–1 special-purpose team techniques: affinity technique 182–3; devil’s advocate 180; gaining acceptance of 186; group brainstorming 181–2; nominal group technique 183–5 spontaneous sociability 69 stack ranking 251 Stewart, Greg 31–2 stopping rules 175 storming stage (of group development) 58–9, 63, 275–6, 326 strong situation hypothesis 69 student competition teams 330 student organizations 329 students, preparation for team work by 4–5, 18–19, 37, 112, 262, 308, 328–32 subgroups 59, 61, 72, 115, 116, 117, 118, 171, 178, 325 Sun Microsystems 282 surface-level diversity 113 surgical errors 144 SurveyMonkey254 swift trust 73 symbols 204, 234, 235, 236 task conflict 220–1, 222 task design 14–15 task-oriented roles 55–6 taskwork-focused team training 74 Taurel, Sidney 199 TEaM (Teamwork Excellence Modified) Model 249–50 team-based change 201; see also change team-based organizations 302–3, 328; benefits of 306–7; best practices 315–16; challenges associated with implementing 307; characteristics of 305; common mistakes made in building 308; Design Sequence model 311, 312–13; factors driving the movement toward 306; Forrester and Drexler Model 311–15; importance of 305; models of 309; Mohrman, Cohen, and Mohrman model 310–11, 312; readiness assessment 309–10; Trent model 316–17 team-based rewards 83–5; deciding whether to use 84; factors influencing effectiveness of 84; guidelines for using 84–5; potential benefits of 83; potential limitations of 83–4; types of 83 SUBJECT INDEX team charters 245, 325, 326; developing 30; elements of 27, 29–30; practical guidelines for using 30–1; sample 28–9 team collaborative technology 270, 280–6 team dashboard: benefits of 42–3; developing 26–7, 41–4, 334; practical guidelines for using 44–5 team decisions 147–8, 327; biases 177–8; contingency planning 175–6; convergent vs divergent thinking 174; defining the problem 173–4; escalation of commitment 175; evaluating and choosing an alternative 174; gaining acceptance of new techniques 186; guidelines to avoid overreliance on concurrence seeking 178; identifying alternative solutions 174; implementing the decision 174–5; making 172–8, 180– 4, 186; monitoring and controlling decision outcomes 175–6; PDCA Model 176–7; problem-solving process 173–6; scoring approaches 174; using special-purpose team techniques 180–4 team development; building team spirit 60–62; dividing into pods 61; roles 55–8; team norms 53–4; teambuilding exercises 61–2; see also team development stages team development stages 58–60; adjourning 59; forming 58, 326; norming 59, 326; performing 59, 326; storming 59, 326 team facilitation diagnostic questions and potential interventions 170 team leaders: practical takeaways for 334–5; roles of 57 team management: importance of 1, 3–4; theoretical scenarios 2; see also conflict management; special-purpose team techniques; team decisions; team development; team leaders; team meetings; team problems team meetings 28, 119, 327; agenda for 167–8, 171; before the meeting 167–8; breaks in 163; check-in 168; designing and conducting 162–6; during the meeting 168–9; eye contact in 165; facilitative settings for 163; giving structure to 167–72; graphic readers at 150; ground rules for 169; helping members become acquainted 162–3; interpersonal distance in 163–5; minutes of 168, 171; planning and facilitating 334; round-robin process 169; scheduling 171; seating arrangements for 165–6; spatial arrangements for 163; stand-up 166, 270–1; summarizing 169; summary of team facilitation diagnostic questions and potential interventions 170; team facilitation strategies 169 team members: assignments for meetings 171; balanced participation of 13; becoming acquainted at meetings 162–3; beneficial behaviors of 13; selection of 120, 213; practical takeaways for 332–4; responsibilities of 214 team mental models 68, 232, 233 team norms see norms Team Performance Criteria (Kline and McGrath) 249–50 team problems: dealing with problem behaviors 213–15; diagnosing 211–12; fundamental attribution error 211; problem team behaviors 212–13; self-fulfilling prophecy 211; solving 8–10, 19, 327; see also conflict management team processes 8–10, 19, 162; see also team decisions; team meetings team project timeline 32, 34–6 teams: characteristics of effective 11–12; cognition in 68; cohesiveness in 60–2; common problems with 22–3; compared to groups 6–7; context of 334; crisis management for 231–2; in crisis situations 233; cross-functional 8–11, 18, 42–3, 319; culture change in 234–6; dysfunctional 246; effectiveness/efficacy of 13–15, 16, 89–90, 119–20; evaluation of (ITEA criteria) 19–21; failing 231; formal organization of 14–15; functional 8–10; global 278–9, 325; Hill and Anteby Model for Analyzing 13–17; holistic view of 13; insurrection in 201; Maxwell’s “17 Indisputable Laws of Teamwork” 17; Scholtes Model for 12–13, 17; self-managing 8–10, 118, 286–91, 325; size of 48–50; types of 7–11; when to use 179; zombie 231, 240n37; see also building and developing the team; High Performance Teams Model; subgroups; team decisions; team development; team meetings; team problems; team training; virtual teams 377 SUBJECT INDEX Team Scholars: Deborah Ancona 57–8; Sigal Goland Bársade 99–100; André Delbecq 184–5; Astrid C Homan 117–18; Karen (“Etty”) Jehn 222– 223; Daniel J Power 284–6; Stefan Schulz-Hardt 147; Greg Stewart 31–2; Mary J Waller 232–4 Teams in the News: Abandoning Job Titles at the Nerdery 271–2; Chilean Mine Disaster (Los 33) 95–6 ; Cleansing from Cubicle to Cubicle 61; “Computer Programmers Learn Tough Lesson in Sharing” 49; “Doodling for Dollars” 150; “Every Team Should Have a Devil’s Advocate” 180–1; “Firms Hail New Chiefs (of Diversity)” 115; “The Google Garage” 304; “The Last Best Hope of Teamwork” (U.S Women’s National Soccer Team) 7; Law Enforcement Agencies and the Boston Marathon Bombings 228–9; Microsoft Abandons Stack Ranking 251; More Meetings are Stand-Up Jobs 166–7; Personal Space on the International Space Station 164–5; Process Improvement Teams Add Value to Their Organizations 266; Random Meetings and a Robot at Evernote 172; Team Cohesiveness in the Ryder Cup 60–1; Teamwork at the Mayo Clinic 41; Using Culture Change to Turn Around NCAA Teams 236–7; When the Boss is a Screamer 215 team socialization see socialization team spirit 60–62 teams videos: “Burberry CEO Talks Teamwork” 11; Innovation Jam 182; The Power of Communication in Teams 144; Teamwork Lessons from Geese 54; whole systems team approach 319; Winners of the ASQ International Team Excellence Award 22 team systems: designing 26–7; scope and objectives of 27–8; team charter 27–31 team training 73; consequences of the impact of 74; cross-training 75; for dealing with problem behaviors 213–14; for diversity 114; effectiveness of 74–5; forms of 74; gaming 75; importance of 73–4; moderators of the impact of 74; taskwork-focused 74; for members to provide feedback 248 378 team work, students’ preparation 4–5, 18–19, 37, 112, 262, 308, 328–32 technology, collaborative 270, 280–6 telepresence robots 272, 285 thinking 127; convergent vs divergent 174; divergent 282–3 thinkLets 282–4 ThinkTank 280–2 third-party trust 72 Thirteen Days 175 360-degree feedback process 249, 325; common mistakes when using 251–2; process chart 253; sample action plan worksheet 260–1; sample excerpt 258 time: long-term vs short-term orientation 131, 132; project timelines 32, 34–6; role of 233–4 tolerance: for ambiguity 125, 197; training for 114 Topeka Pet Food Manufacturing 319 touch 155 town meetings 258 Traditionalists 113 training see team training transaction costs 69 transactive memory systems (TMS) 68 transformational leadership 96–7, 326 transitions, difficult 202–5 travel abroad 130 tree diagrams 263–4, 327 Trent model for becoming an effective teaming organization 316–17; Evaluate phase 318–19; Maintain phase 319; Perform phase 318; Plan phase 317 triads 48 trust: among team members 22–3; applying 72; bases of 70–3; between management and teams 249; building 326; category-based 72–3; and change 196; defined 69; dispositional 70; fragility of 73; history-based 71–2; importance of 69; managing 73; measurement of 69; role based 72–3; rule-based 72–3; swift 73; third-party 72; weak vs strong situations 69 trust molecule 70 turnover 269–70 Twelve Angry Men 225 Twitter 270 Type A/B behavior pattern 126, 128 U.S Army 199 U.S Women’s National Soccer Team SUBJECT INDEX uncertainty: avoidance of 131; and change 196 unconflicted adherence 221 unfreezing 194, 327 United Airlines 143 United Technologies Automotive 181 Urzua, Luis 95 US WEST Dex 114 valences 85 values: amplifying 98; communicating by leaders 91, 97; conflicting 56, 220; core 235–6; cultural 130, 131; differing 113, 153, 306; group/team 16–17, 59, 234; shared 234–5 verbal persuasion 90 verbal qualifiers 154 vicarious experience 90 videos see teams videos virtual teams 8–10, 118, 273, 278–9, 325; benefits of 274; challenges of 274; global (GVT) 278–9; leading 275, 288; managerial interventions 275–6; managing the life cycle of 276 vocal characterizers 153–4 volunteer service 330–1 Wall Street Journal (WSJ) 330 Waller, Mary J 232–4 Web 2.0 286 webinar meetings 258 Weekley, Boo 61 whiners 212–13 whiteboards 150 wingwalking 199 women: in a diverse workforce 114–15; prejudices against 112 Woods, Tiger 60 workforce: diversity in 129 (see also diversity); generations in 113; students’ preparation 4–5, 18–19, 37, 112, 262, 308, 328–32 Working With Emotional Intelligence (Goleman) 121 workshops 328–9 X-Teams 57–8 Zappos 51–2, 150 Z’Apprentice 52 ZFrogs 52 zombie teams 231, 240n37 zones of personal space 163–5 379 AUTHOR INDEX Action, C 157n19 Adams, D.M 197n2 Adams, J.S 104n50 Adejimola, A.S 158n22 Ahmed, S 273, 292n15 Ainsworth, S 206n7 Akbar, A 64n6 Akbari, R 135n24 Akrivou, K 64n7 Albrecht, C.C 295n55 Aldag, R.J 104n51, 188n23, 217, 239n19, 239nn21–2, 295nn59–60 Allman, E.J 45n6 Alnuaimi, O.A 293n22 Alzola, M 135n22 Amabile, T.M 207n15 Ambady, N 135n23 Anderson, C.J 239n27 Anderson, W.D 104n48 Andrasik, F 296n66 Andrews, M.C 104n47 Anteby, Michel 13, 25n3 Anthony, S.D 45n6 Antonioni, D 240n32 App, B 158n28 Argyris, C 103n32 Ariño, A 294n37 Aristotle 88, 122, 123, 135n22, 151, 198 Armenakis, A.A 321n10, 321n12 Arterberrie, R.Y 187n11 Arthaud-Day, M.E 336n19 Asmus, C.L 189n32 Atwater, L.E 105n65 Austin, J.T 197n4 Avital, N 63n4 Avolio, B.J 105n67, 106n67 Axtell, R.E 138n49 Bach, S 267n4 Bagehot, Walter 204 Bailen, Michael 51–2 Baillien, E 238n12 Baker, G.R 156nn3–4 Bakker, A.B 63n4, 205n1 Baldes, J.J 103n36 Bamber, Christopher 249, 267n9 Bamberger, P.A 238n15 Bandura, A 105n54 Barlow, J.H 296n66 Barnett, T 137n38 Bársade, Sigal Goland 98–100, 106nn69– 70, 135n23, 238n9, 337n21 Baruch, Y 336nn15–16 Bass, B.M 106n67 Bass, D 24n1 Bass, K 137n38 Bauer, J 205n2 Bavetta, A.G 296n67 Bear, J 221, 239n25 Beasley, M 197n6 Behfar, K 221, 227, 239n23, 239n25 Behringer, R.D 101n2 Bekkering, E 158n24 Bélanger, J.J 205n2 Bell, G.C 335n1 Bellande, B 189n32 Bénabou, R 104n51 Bendarsky, C 221, 239n25 Ben-David, H.A 63n4 Bennett, J.L 206n6 Bennett, N 189n32 Bennett, S.E 336n17 Berkowitz, L 104n49, 104n50 Bernardi, R.A 136n37 Berry, P 137n42 Berscheid, E 104n46 Berson, Y 106n67 Beruvides, M.G 189n32 Bessant, J 189n29 Beyer, J.M 207n18 Beyerlein, M.M 320n1 Bhagwatwar, A.P 294n49 Bhappu, A 134n7 Bird, C 105n60 Birdwhistell, R.L 158n22 Birkinshaw, J 189n29 Biyalogorsky, E 188n17 Bjorn, P 293n18 Blackburn, Richard 156n9, 275, 276, 293nn28–9 Blake, R 158n30 Blakely, G.L 104n47 AUTHOR INDEX Blaskovich, A.L 293n21 Blass, T 101n10 Blau, G 207n16 Blickensderfer, E 102n23 Bock, G.W 187n11 Bocquet, J.-C 295n57 Bode, J 136n32 Bohnen, J 156nn3–4 Boles, M 206n5 Bollier, D 64n9 Bolton, J 293n20 Bommer, W.H 295n61 Bonebright, D.A 64n7 Bonner, W.H 105n64 Bono, J.E 105n62 Booher, D 158n25 Bostrom, R.N 240n30 Boulbry, G 158n26 Boulding, W 188n17 Bourgeois, L.J III 239n28 Bouskila-Yam, O 266n2 Bowen, Will 238n10 Boyatzis, R.E 64n7 Boyle, R.C 157n13 Bracker, J.S 293n30 Bradford, D.L 319 Bragge, J 282, 295n54 Brathwaite, S.T 134n9 Brawley, L.R 64n8 Breeden, J 240n37 Brief, A.P 104n51 Briggs, Robert O 282, 283, 284, 294n53, 295nn54–6 Brody, M 158n23 Bronstein, H 309, 310, 321n11 Brooks, A.M 102n18, 102n20 Brooks, B 157n13, 157n15 Brotheridge, C.M 64n7 Brown, A.D 206n7 Brown, G 137n38 Brown, M.C 237n1 Brutus, S 267n8 Bryant, A 172, 181 Buchanan, D 321n20 Buchholtz, A.K 136n33 Buhler, P.M 157n16 Bulleit, B.A 158n28 Burke, C S 102n19, 102n23 Burke, W.W 319 Burnes, B 205n1 Burnstein, E 136n36, 138n48 Butler, B 187n11 Butler, C.L 293n34 Byrd, R.E 105n66 Cacioppo, J 238n9 Calvard, T.S 336n18, 337n21 Campbell, D.J 136n35 Campbell, K.E 63n1 Campbell, R.J 105n57 Cannon-Bowers, J.A 102nn22–3 Canto, M 189n32 Capozzoli, T.K 240n28 Capraro, M.M 137n42 Capraro, R.M 137n42 Carbine, D 240n39 Cardinal, J.S.-L 295n57 Carnegie, D 293n33 Carron, A.V 64n8 Carson, R 104n48 Carter, J.C 296n65 Carter, L.F 105n61 Carton, A.M 134n14 Cartwright, D 105n58 Cascio, W.F 238n15, 293n26 Casebeer, L 189n32 Castaneda, M 295n59, 295n60 Castelfranchi, C 103n35 Castka, Pavel 249, 267n9 Castro, N 64n10 Caudron, S 157n13 Chamorro-Premuzic, T 267n11 Chandler, G.N 206n8 Chandrasekar, N.A 294nn41–3 Chaney, L.H 157n18 Chang, R.Y 320n8 Chen, X 205n2 Chepurenko, A 294n39 Cheung, C.M.K 295n57 Childers, T.L 158n26 Chisti, S 136n28 Choi, H.-S 101n1 Cilliers, F 320n3 Clark, W 45n9 Coats, E 158n23 Cockerill, T 267n11 Coghlan, D 157n14 Cohen, S.G 311, 312, 318, 320n2, 321n13 Çok, F 136n32 Cole, N.D 104n49 Collins, J 63n4, 206n11 Colquitt, J.A 104n47 Colville, I.D 206n9 Conger, J.A 106n68 Cook, K.S 294n38 Cooke, B 205n1 Cooke, N.J 102n20 Cooper, S.M 206n4 Cooper, W.H 101n9, 189n30, 294n48 Cooperstock, J 293n20 Corbett, A.C 335n7 Côté, S 106n69 Coutu, D 293n25 381 AUTHOR INDEX Covey, Stephen R 302 Cox, T.H 133n3 Crant, J 336n13 Creed, A.S 206n2 Cronin, B 294n47 Crossen, C 157n14 Cummings, J.N 134n14 Cummings, L.L 103nn39–40, 103n42 Cunningham, C.J.L 136n35 Currall, S.C 102n17 Curtin, M.J 320n8 Dahmer, B 187n4 Darwin, Charles 335, 337n24 Das, P.R 136n33 Das, T.K 64n6 Davidson, J 197n6 Davidson, L 157n16 Davis, C 337n20 Davis, G.B 157n17 Davitz, J.R 157n19 Davitz, L 157n19 Day, D.V 137nn40–1, 296n67 DeChurch, L.A 101n5, 156n10 Deci, E.L 296n64 De Dreu, C.K 134n11, 239n24 De Fruyt, F 137n43 de Jong, B.A 69, 101nn7–8 De La Mater, B.W 64n9 De La Rosa, G.M 136n35 de la Torre, J 294n37 Delbridge, R 189n29 Delise, Lisa A 73, 102n18, 102n20 DeMatteo, J.S 103nn39–40 Dement, J 320n4 Demerouti, E 63n4, 205n1 Den Hartog, D.N 239n17 Dennis, A.R 294n49 DeRosa, D.M 189n30, 294n48 DeRue, D.S 102n21 DeSanctis, G 280, 294n44 DeSilets, L.D 187n3 DesJardins, J 135n22 Dess, G.G 241n42 de Vreede, G.-J 295nn54–6 De Witte, H 238n12 de Witte, M.C 137n42 Dhar, R.L 238n12 DiazGranados, D 102n19 Dickerson, P.S 187n3 Diehl, M 238n5 Dietz, G 239n17 Digh, P 133n1, 134n5 D’Innocenzo, L 337n21 Dionne, S.D 105n65, 295n61 Dirks, Kurt T 73, 101n8, 102n16 Divine, M 295n57 382 Dixon, R.A 135n21 Dobbin, F 158n27 Dobbins, G.H 137n39 Dommeyer, D.J 238n6 Donnenfeld, Ashley 227, 240n34 Doran, D 156nn3–4 Dougherty, T.W 137n39 Drexler, A.B 313, 314, 321n16 Driscoll, D.M 135n20 Duey, M 336n14 Duffy, G.L 205n2 Duggan, E.W 189n31 Duska, R 135n22 Dvir, T 105n67 Dye, K 103n33 Ebrahim, N.A 273, 292n15 Eby, L.T 103nn39–40, 103n42, 137n37, 197n2 Eden, B.J 105n67 Eden, D 237n2 Edmondson, A.C 96 Edwards, M 267n4 Einarsen, S 64n5 Einstein, W.O 256 Eisenhardt, K.M 239n28 Elenkov, D.E 105n67 Elfenbein, H.A 135n23 Elfring, T 69, 101nn7–8 Elia, V 188n25 Elkins, T.J 158n27 Ellard, D.R 296n66 Emery, C 336n18, 337n21 Ensley, M 335n8 Epstein, M.J 102n17 Erev, I 238n15 Erez, M 103n37 Espin, S 156nn3–4 Esposito, A 157n19 Eubanks, S.W 187n11 Evans, K.R 104n51 Ezzamel, M 296n65 Fandt, P.M 239n27 Farh, C.I 136n28 Farkas, M.T 170, 187n12 Feintzeig, R 251 Feldt, T 135n21 Ferrin, Donald 73, 101n8, 102n16 Ferris, G.R 336n20 Field, A 103n38, 104n43 Field, S.C.T 135n20 File, K.M 157n13 Filley, A.C 105n63 Finer, N 240n39 Finholt, T.A 294n45, 294n47 Finnegan, A 134n5 AUTHOR INDEX Fisher, A 296n66 Fitzgerald, L 321n20 Flint, D.H 104n49 Flynn, G 63n2 Folger, R 104n45 Folkman, S 197n6 Forrester, R 313, 314, 321n16 Fost, D 292n7 Fountain, H 156n7 Frayne, C.A 296n67 Frederiksen, L.W 296n66 French, J.R.P 105n58 Fried, Y 63n4 Fuentes, C.M 206n6 Fuller, S.R 188n23, 239n19, 239nn21–2 Furst, Stacie 156n9, 275, 276, 293nn28–9 Futterman, M Gaby, S.H 197n2 Galle, W.P., Jr 157n12, 157n15, 157n18, 158n29 Gallupe, R 189n30, 280, 294n44, 294n48 Gantt, H.L 45n9 Gardner, Howard 121, 135n24, 292n1 Garfield, Brian 101n13 Garvin, D.A 206n5 Gault, J 336n14 Gautschi, D 240n39 Geister, S 276 Genkova, P 136n36, 138n48 Gerard, J.G 336n13 Gerhardt, M.W 105n62 Gersick, C.J 101n2 Gevers, G.M.P 46n12 Ghosh, R 136n30 Giambatista, R.C 234 Gibb, C.A 105n59 Gibson, C.B 293n19 Gibson, D.E 105n70, 238n9 Gilbert, J 267n6 Gilson, L.L 294n40, 295n60 Girouard, A 293n20 Gist, M.E 296n67 Glater, J.D 156n8 Glennon, B 337n20 Gloor, P.A 206n4 Gogus, C.I 197n5 Goleman, D 122, 123, 135n23, 135n25, 136nn26–7 Golen, S.P 158n21 Gollop, R 321n20 Gómez, Á 101n3 Goodwin, G.F 102n19 Gordana, D 207n15 Gorgos, K.A 157n18 Gorman, C.A 102n18, 102n20 Govidarajan, V 45n5 Granhag, P.A 158n21 Granovetter, M.S 63n1 Grant, D 206n7 Gray, K 135n20 Green, C.G 157n18 Green, S.G 215 Greengrass, M 102n28 Greyvenstein, H 320n3 Griffeth, R.W 293n30 Griffin, M.A 45n4 Griffiths, A 321n19 Griswold, A 158n29 Grober, E 156nn3–4 Grove, A.S 138n46 Guéguen, N 158n26 Guenole, G 267n11 Güney, N 136n32 Gupta, A 45n5, 336n17 Gupta, N 234 Gutner, T 336n12 Guzzo, R.A 102n21, 105n57 Hackman, J.R 64n10, 101n2 Hainsworth, J.M 296n66 Hall, Edward T 187nn6–7 Hall, J 158n23 Hall, M.R 187n7 Hallock, Tim 308 Halpin, S.M 102n19 Hamel, G 206n14 Hamilton, R.W 104n48 Hamner, E P 102n30 Hamner, W.C 102n30 Hansemark, O.C 136n37 Hansen, F 135n20 Hansen, Paul G 188n25 Hantula, D.A 189n30, 294n48 Hardy, C 321n10 Harkins, S 238n5 Harmon, K 156n2 Harrington-Mackin, D 267n5, 267n7, 267n13 Harris, C.L 320n1 Hartig, M 158n21 Haslam, S.A 188n26 Hatfield, E 238n9 Hauge, L.J 64n5 Hazen, M.A 207n17 Healy, P.J 188n21 Heimberg, J.S 296n66 Heller, D 137n44 Henig, R.M 158n24 Heraclitus 272, 292n14 Hertel, G 238nn5–6, 276 383 AUTHOR INDEX Hertenstein, M.J 158n28 Hertzog, C 135n21 Hewlin, P.F 137n41 Hicks, J 292n12 Higgins, A 187n4 Higgins, C.A 137n43 Higgs, M.J 137n42 Hill, L.A 170, 240n35 Hill, Linda 13, 25n3 Hiller, N.J 137n41 Hochman, P 63n2 Hoffman, E 103n33 Hofstede, G 138n48 Hoigaard, R 64n8 Holland, R 46n13 Hollenbeck, J.R 102n21, 135n18 Hom, P.W 293n30 Homan, Astrid C 116–18, 134n11, 135n18 Hornaday, R.W 335n8 Hornik, J 158n26 Hornung, S 105n53 Horwitz, S 278, 282, 283, 284, 293n35, 294n54 Hosseini, K 135n24 Houghton, J.D 319 House, R.J 46n12, 105n63 Hout, T.M 296n65 Howell, A.W 206n8 Howell, J.P 295n61 Howell, R.A 336n10 Hoy, F 335n7 Huang, C 71n2 Huck, M 156n5 Hudak, L.R 187n5 Hue, J 45n3 Huey, L 207n18 Huici, C 101n3 Hultsch, D.F 135n21 Humphrey, S 135n18 Hunsaker, J 45n5 Hunsaker, P 45n5 Hunziker, P 240n39 Huo, Y 134n17 Hurn, B.J 187n7 Huston, M 336n13 Hutchings, K 206n3 Huy, Q.N 135n23 Ilgen, Daniel R 68, 101n4, 105n55, 135n18 Ilies, R 105n62, 137n44 Imai, M 308n1 Inkson, K 138n47 Isaac, R.G 104n44 Ito, J.K 64n7 Ives, B 273, 292n16, 293n27 384 Jacob, C 158n26 Jacobs, C 157n14 Jalajas, D.S 237n4 Jambekar, A.B 296n63 James, K 189n32 James, L.R 105n65 Janis, Irving L 178, 188n23, 215–16, 217, 218, 221, 239n18, 239n20, 239n26 Jarvenpaa, S 293n24 Jaskolka, A.R 158n28 Jeffrey, D.B 296n64 Jehn, Karen “Etty” 220, 221, 222–3, 239n25 Jenkins, W.O 105n59 Jennings, C 64n10 Jermier, John M 94, 105n64, 295n61 Jewett, Dale 189n28 Jian, J.Y 189n32 Jimmieson, N 321n12, 321n19 Johnson, Al 18–19, 229 Johnson, K.K.P 158n29 Johnson, M.W 45n6 Johnson, V 187n3 Johnston, M.K 64n10 Joiner, B.L 25n2, 46n11 Jones, F.R 296n66 Jones, J.L 321n20 Jones, R 296n70 Jones, R.A 321n19 Joo, B.-K 321n19 Jordan, K 266n1 Jordan, P.J 136n27 Joyce, K.E 133n3 Judge, T.A 105n62, 137nn43–4 Jumani, N.B 136n28 Jund, D.I 105n67 Kahneman, D 188n19, 188n22 Kahwajy, J.L 239n28 Kamili, S 64n6 Kanter, Rosabeth Moss 175, 188n15, 336n11 Kaplan, Seth A 232, 234, 240n38, 240n41 Karau, S.J 238n5 Katsaros, K.K 197n1 Katz, J 335n7 Katzenbach, J.R 6n1, 45n2 Kauffeld, S 335n2 Kautonen, T 294n39 Kay, D.R 187n11 Keen, Cheri 262, 267n14 Keen, Thomas 262, 267n14 Keil, M 188n17 Kelly, E.L 158n27 Kelman, S 206n9 AUTHOR INDEX Keltner, Dacher 71, 71n2, 158n28 Kemmelmeier, M 136n36, 138n48 Kemple, T 207n18 Kennedy, M.M 187n4 Kerr, Steven 94, 105nn63–4, 295n61 Kessler, E.H 103n33, 104nn44–5, 104n52, 105n64 Ketley, D 321n20 Kezsbom, D 320n6 Kilduff, M 137n40 Kilgour, M 188n14 Kim, K 293n20 Kim, M 158n29 Kim, Y.-G 187n11 Kimmel, M 238n15 King, R 292n5 Kirkman, B.L 293n19 Kirkpatrick, D 134n8 Klein, C 102n19 Klein, K.J 101n6, 197n5 Kleiner, B.H 134n9 Kline, T.J.B 249, 250, 267n10 Kloep, M 136n32 Kluger, A.N 266n2 Knight, A.P 197n5 Knodel, E 240n39 Koh, J 187n11 Kohrman, M 304nn1–3 Kokko, K 135n21 Kolenko, T.A 295nn59–60 Kolfshoten, S.L 295n55 Koller, L 158n21 Koman, E.S 136n28 Konradt, U 276 Köpetz, C 205n2 Kosmala, K 197n4 Kotter, John P 198, 206n6, 206n13, 307, 320n9 Kozlowski, Steven W.J 68, 101n4, 105n55, 206n8 Kraft, K 137n38 Kramer, Rodney M 101n11, 102n15, 274, 293n23 Kramer, S.J 207n15 Krasikova,, D.V 215 Kraus, M.W 71n2 Kravitz, D.A 133n2 Kricher, L.D 316 Kriflik, G 296n70 Kristofco, R 189n32 Kronkvist, O 158n21 Kruglanski, A.W 205n2 Krumov, K 136n36, 138n48 Kukenberger, M.R 337n21 Kulpers, B.S 137n42 Kumar, K 134n16 Kurkul, W.W 157n17 Kwan, J.L 134n4 Kwoh, L 251 Kwong, J.Y.Y 188n16 Laabs, J.J 295n63 LaBrosse, M 292n17 Ladkin, D 335n1 Lago, P.P 189n32 Lai, J.Y.M 336n19 Lakshminarayan, S 134n9 Lalli, K 187n5 Lam, L.W 336n19 Lam, S.S.K 336n19 Lamont, S.S 321n20 Lancaster, L.C 134n6 Langfred, C.W 64n8 Lapowski, I 272n1 Laszio, C 321n10 Latané, B 238n5 Latham, Gary P 45n7, 103nn34–7, 296n67 Lau, C.M 104n49 Lau, Dora 115, 134n13 Laugel, J.J.-F 321n10 Lazarus, R.S 197n6 Leach, E 336n14 Leavitt, Harold 62 LeBeau, L 158n23 LeBreton, J.M 215 Lee, C 103n31 Lee, D 45n3, 105n56 Lee, M.K.O 295n57 Leeming, A 336n15 Lefkowitz, M 158n30 Lehmann-Willinbrock, N 335n2 Leidner, D.E 293n24 Lencioni, Patrick 22, 25n8 Lennon, S.J 158n29 Leo, M.C 103n31 Leonard, H.B 96 Lepsinger, R 238n16 Leventhal, G.S 104n48, 104n49 Levine, J.M 101n1 Lewin, Kurt 194 Lewton, E 156n4 Liden, R.C 45n3 Lievens, F 137n43, 158n20 Lim, B.-C 101n6 Lim, D.H 321n19 Lind, A 134n17 Lingard, L 156nn3–4 Lipman-Blumen, Jean 62 Lirtzman, S.I 46n12 Liu, F 336n18 Liu, Y 336n20 Lloyds, J.B 137n42 Lobler, H 136n32 385 AUTHOR INDEX Locke, Edwin A 45n7, 103nn34–5, 103n37 London, M 295n57 Long, E.J 137n39 Long, W.S 137n39 Longenecker, C.O 103n36 Longley, J 239n21 Lucia, A 238n16 Lukosch, S 295n55 Luse, D.W 157n12, 157n15, 157n18, 158n29 Luthans, F 101n29 Lynn, J 187n2 Lyon, D.L 206n8 Lyons, R 293n33 MacBryde, J 321n15 Machiavelli, Niccolo 195 MacKenzie, S.B 105n64 Mainwaring, Simon 335, 337n22 Maitlis, S 336n18 Majchrzak, A 277, 293n32 Malhotra, A.277, 293n32 Malieva, E 294n39 Maloney, M 134n7 Mamiseishvili, K 136n29 Mann, L 217, 221, 239n26 Mannetti, L 205n2 Mannix, Elizabeth A 118, 135n19, 239n23 Manz, Chuck C 290, 296n70, 296n72, 319 March, J.G 102n14 Markiewicz, L 321n14 Markoff, J 292n12 Marks, M.A 75, 102n23 Marsch, S.U 240n39 Marsden, P.V 63n1 Marta, J 137n38 Martiin, P 295n54 Martin, J 240n42 Martinez, A.M.R 238n13 Martínez, L.G 238n13 Maruping, L.M 293n22 Marzabadi, E.A 64n5 Mashini, S 239n16 Maslow, Abraham H 79, 80, 103n33 Mast, C 156n5 Master, M 156n6 Mathieu, J.E 294n40, 295n60, 337n21 Matthews, C 292n13 Maxwell, John 17, 25n4 May, D.R 187n8 Mayer, J.D 135n23 Maynard, M.T 294n40 McCarthy, D 41 McGrath, D 187n4 386 McGrath, J.-L 249, 250, 267n10 McGuire, D 206n3 McKenzie, S.B 295n61 McLean, A 63n3 McLeod, P.I 64n7 McMains, M.J 157n15 McPherson, S.O 293n19 Mead, Margaret 335, 337n23 Meister, J 102n24 Mendibil, K 321n15 Merton, Robert K 237n2 Mervielde, I 137n43 Mesmer-Magnus, J.R 101n5, 156n10 Metsäpelto, R.-L 135n21 Meyer, A.D 295n62 Meyer, C 46n14 Meyerson, Debra 102n15, 274, 293n23 Miao, C.F 104n51 Michaelsen, L.K 134n16 Milgram, Stanley 70, 101n10 Miller, G.A 49 Mills, A.J 103n33 Miltenberger, R.G 102n29 Minas, R.K 294n49 Minei, E.M 335n1 Mitchell, T.R 156n5 Moberg, P.J 240n31 Mobley, S.A 157n16 Mochaitis, M.I 293n34 Mohrman, A.M 311, 312, 318, 320n2, 321n13 Mohrman, Susan A 303, 311, 312, 318, 320n2, 321n13 Montealegre, R 188n17 Moore, A 136n29 Moore, D.A 188n21 Moorman, R.H 104n47 Morales, J.F 101n3 Moran, J.W 205n2 Morris, T 135n22 Mortensen, M 292n1 Moser, A 104n49 Moss, A.M 189n27 Mott, W.J., Jr 135n20 Mount, M.K 137n44 Mouton, J 158n30 Mueller, K 41 Mullins, M.E 206n8 Murnighan, J Keith 115, 134n13 Murphy, A.J 206n9 Nadler, D.A 240n36 Naseer, Z 136n28 Neale, M.A 118, 135n19 Neath, A 321n20 Nebojša, G 207n15 Neck, Chris P 290, 296n72, 319 AUTHOR INDEX Nelson, B.H 157n12, 157n15, 157n18, 158n29 Nemeth, C.J 134n4 Netemeyer, R.G 104n53 Neyens, I 238n12 Ng, T.W.H 137n37 Ngwenyama, O 293n18 Nickerson, R.S 188n20 Nicolaidis, C.S 197n1 Nielsen, T.M 105n64 Niemira, M.P 188n13, 237n3 Nijstad, B.A 188n26 Nixon, M 105n61 Nowack, K 239n16 Nunamaker, J.F 294n53, 295n54, 295n56 Nyberg, A.J 45n3, 105n56 Oldham, G.R 104n52, 187n8 Olsen, J.P 102n14 Olson, G.M 294n45 Olson, M.H 157n17 Olson, P 292n11 Oref-Chen, T 238n15 Oreg, S 321n10 Orser, B 156nn3–4 Őrtqvist, D 64n5 Ostrom, E 101n12 Ovide, S 251 Ozdemir, A 187n6 Paglieri, F 103n35 Palaiologos, A 257 Palich, L.E 293n30 Panagiotis, P 257 Panayotopoulou, L 257 Pardo del Val, M 206n6 Park, W 239n21 Parker, S.K 45n4 Passiante, G 188n25 Patel, P.C 134nn14–15 Patterson, M.L 104n48 Pauleen, D 294n52 Pavese, Cesare 204 Pavett, C 45n5 Pavlov, Ivan 76 Peck, J 158n26 Peeters, H 158n20 Peiperl, M 336n16 Pelc, K.I 296n63 Pendry, L.F 135n20 Pentland, Alex “Sandy” 144 Peters, T.R 143, 156n1 Peterson, R.S 239n23 Petmezas, Terri 261–2 Petrosko, J 136n30 Petzinger, T., Jr 295n62 Phillips, J.J 134n8 Phillips, J.M 293n31 Phillips, P.P 134n8 Piccoli, G 273, 292n16, 293n27 Picken, J.C 241n42 Pierce, M.E 336n18, 337n21 Pierro, A 205n2 Piña, M.I.D 238n13 Pitariu, A.H 234 Pitt, D.C 104n44 Pittinsky, T.L 320n3 Pliny the Elder 154 Podsakoff, P.M 105n64, 295n61 Pollard, S 189n30, 294n48 Pondy, Lou R 219, 239n23 Porter, C.O.L.H 197n5 Powell, A 273, 292n16, 293n27 Powell, G.N 134n10 Power, Daniel J 280, 284–6, 294n44 Prahst, S.E 187n11 Priest, H.A 293n33 Prince, R.A 157n13 Pruitt, D.G 239n21 Psenicka, C 240n32 Pulkkinen, L 135n21 Qin, R 46n13 Rafferty, A.E 45n4, 321n12 Rahim, M.A 240n32 Rahman, F 136n28 Raman, V.V 237n2 Rantanen, J 135n21 Rapp, T.L 294n40 Rapson, R.L 238n9 Rashid, F 96 Rathert, C 187n8 Raven, B 105n58 Ray, D 309, 310, 321n11 Reeves, Martha 275, 276, 293n28, 293n29 Regehr, G 156nn3–4 Reichers, A.E 197n4 Reinig, B.A 294n53 Rentsch, J R 102n18, 102n20 Reznick, R 156nn3–4 Rice, F 134nn9–10 Rich, W 240n39 Richards, J 197n4 Richardson, K.M 296n71 Richardson, S 336n14 Riesch, C 134n9 Rietzschel, E.F 188n26 Riggs, C.J 240n30 Riggs Fuller, S 217 Ring, P.S 294n37 Rinke, W.J 157n16 387 AUTHOR INDEX Ritsher, J.B 165 Rizzo, J.R 46n12 Roberson, Q.M 133n1 Robert, L.P 293n22 Roberto, M.A 206n5 Roberts, P 189n31 Roberts, R.D 135n23 Robinson, M.C 335n1 Rode, J.C 336n19 Romano, A 188n25 Rosen, Benson 156n9, 238n14, 275, 276, 277, 293n19, 293nn28–9, 293n32 Rosen, M.A 102n20 Rosenberg, L.D 206n7 Rosenthal, M.M 156n4 Rosenthal, R 237n2 Rosner, B 157n16 Ross, D.N 138n48 Ross, J 188n16 Rothstein, H.R 296n71 Rousseau, D.M 105n53, D.M 292n2 Rowh, M 156n7 Ruddy, T.M 295n60 Rushby, C 292n9 Russell, J.E.A 197n2 Ryan, L.V 136n33 Ryan, R.M 296n64 Saaty, Dan 286 Saaty, T.L 188n13, 237n3 Saavedra, R 105n69 Sabella, M.J 102n23 Saffie-Robertson, M.C 267n8 Saïfvenbom 64n8 Salas, Eduardo 73, 102nn19–20, 102nn22–3, 293n33 Salgado, J.F 137n44 Salmon, G 292n5 Salvador, R 134n7 Sandoval, A 189n32 Sansing, J 187n2 Santillan, Cecilia 278, 282, 283, 284, 293n35, 294n54 Sapriel, C 240n38 Sathe, V 240n42 Sauey, D 103n31 Saunders, C 188n24 Savelsbergh, C 46n12 Schaeder, M 206n13 Schaufeli, W.B 205n1 Schawbel, D 102n26 Schippers, M.C 133n3, 134n14 Schleicher, D.J 137n41 Schlesinger, L.A 198, 206n6, 206n13 Schmitt, N 206n8 Scholtes, Peter R 12, 25n2, 46n11 388 Schoonhoven, C.B 295n62 Schroeder, P.J 236 Schultz, J.R 206n6 Schumacher, M 295n57 Scott, B.A 104n47 Scott, M 336n14 Scott, S.G 256 Scott, W.G 156n5 Self, D.R 206n13 Semmer, N.K 240n39 Seneca, Lucius Annaeus 286, 295n58 Seo, M.-G 136n28, 197n3 Seyle, D.C 101n3 Shamir, B 105n67 Shannon, K 157n15 Shapira, Z 136n32 Sharp, John 249, 267n9 Shea, G.P 105n57 Shellenbarger, S 238nn7–8, 238n11 Shen, X.-L 295n57 Shermer, M 71n1 Shewchuk, R 189n32 Shiba, S 267n16 Shim, J.P 158n24 Shin, J 197n3 Shonk, James H 315, 316, 320n1, 320n7, 321n17 Shuck, B 136n30 Siehl, C 241n42 Silverman, E.A 187n1 Silverman, R 102n27, 150, 167, 251, 292n6, 292n10 Simmerman, S 206n6 Simonsen, P 157n16 Sims, H.P., Jr 296n70 Simsek, Ö.F 136n32 Sinclair, R.R 103n31 Sinfield, J.V 45n6 Singhapakdi, A 137n38 Skinner, B.F 77, 102n28 Skinner, M 187n8 Skogstad, A 64n5 Small, B.J 135n21 Smillie, L 267n11 Smith, A.M 158n25 Smith, C 64n10 Smith, C.L 189n30, 294n48 Smith, D.K 6n1, 45n2 Smith, H 134n17 Smith, K.G 320n1 Snyder, L 292n4 Soika, T 238n14 Solis, L 281, 294n50 Song, J.H 321n19 Sorcher, J 189n27 Sorensen, K.L 137n37 Spector, P.E 102n22 AUTHOR INDEX Spence, J.T 104n48 Spinosa, C 337n20 Spinuzzi, C 292n8 Spychiger, M 240n39 Sriramesh, K 156n5 Stachowski, Alicia A 232, 234, 240n38, 240n41 Staelin, R 188n17 Stagl, K.C 101n19 Stajkovic, A.D 45n3, 101n29, 105n56 Stansfield, P.C 103n36 Stauffer, D 136n31 Staw, B.M 103nn39–40, 103n42, 188n16 Steele-Johnson, D 102n18, 102n20 Stein, B.A 188n15 Stern, E.K 239n19 Sterrett, J 158n20 Stevens, C.K 296n67 Stewart, Greg L 31, 238n13 Stewart, T.A 295n63 Stillman, D 134n6 Stogdill, R.M 105n59 Strauss, K 45n4 Streibel, B.J 25n2, 46n11 Stroebe, W 188n26 Stylianou, Y 157n19 Sullivan, D 296n70 Sullivan, J 266n3 Summers, L 238n14 Sundelius, B 239n19 Sundstrom, E 103nn39–40, 103n42 Sunoo, B.P 206n5 Sunstein, C.R 136n34 Sutcliffe, K.M 156n4 Sutton, R.I 237n4 Swann, W.B., Jr 101n3 Swanson, D.J 206n2 Swody, C.A 134n10 Sy, T 106n69 Taha, Z 273, 292n15 Talreja, B 136n33 Taraban, R 189n32 Tarkhorani, H 64n5 Tay, C 294nn41–3 Taylor, M.S 197n3 Taylor, S.S 335n1 Taylor, V 304n3 Templer, K.J 294nn41–3 Tennant, C 189n31 Tesluk, P.E 136n28, 293n19 ‘t Hart, P 239n19 Thatcher, S.M.B 134nn14–15 Thibaut, J 104n48 Thomas, D.C 138n47 Thomas, K.W 240n33 Thomas, R 321n10 Thompson, L.L 227 Thompson, T 197n6 Thoresen, C.J 137n43 Thornton, B 137n42 Tiegs, R B 63n4 Tirole, J 104n51 Tissington, P.A 238n5, 238n6 Tjosvold, D 320n1 Tobey, D 295n56 Todorave, G 221, 239n25 Tolkacheva, N.V 137n42 Tomas, S 187n13, 237n3 Tonnessen, F.E 64n8 Treadway, D.C 336n20 Trent, Robert J 316, 317, 318–19, 321n18 Trice, H.M 207n18 Trochim, W.M 239n23 Troth, A.C 136n27 Tschan, F 240n39 Tse, A 63n3 Tubre, T.C 63n4 Tuckman, B.W 64n7 Turban, D.B 137n39 Turner, M 239n22 Turner, N 45n4 Turnley, W.H 336n19 Tushman, M.L 240n36 Tuunanen, T 295n54 Tversky, A 188n19, 188n22 Tyler, K 187n5 Tyler, T 102n15, 134n17 Uitdewilligen, S 234 Unckless, A.L 137n41 Vakola, M 321n10, 321n12 Vance, A 24n1 Vancouver, J.B 296n67 Van Dam, K 137n43 van den Heuvel, M 205n1 van der Heijden, B.I.J.M 46n12 van Dick, R 238nn5–6 Van Kleef, G 134n11, 135n18 van Klippenberg, D 133n3, 134n11, 134n14, 135n18 van Ruler, B 156n5 van Wyk, M.M 335n7 Velez-Castrillon, S 158n27 Venasaar, U 294n39 Vertegaal, J 293n20 Vertegaal, R 293n20 Villa, J 295n61 Villere, M.F 157n12, 157n15, 157n18, 158n29 Vladana, L 207n15 389 AUTHOR INDEX Vogl, A.J 206n10 Volmer, J 336n18 Volpe, C.E 102n22 Vroom, V.H 104n44 Waanamen, L 63n3 Wageman, Ruth 227, 240n34, 292n1, 295n63 Walk, H 240n37 Walker, J 3, 49, 101n12 Waller, Mary J 232–4, 240n38, 240n41 Walsh, J.P 295n62 Walster, E 104n46 Walster, G.W 104n46, 104n48 Waltman, J.L 158n21 Walton, R.E 319 Wang, G 104n53 Wanous, J.P 197n4 Ward, T.B 188n14 Warren, E.K 63n2 Wasyluk, John 286 Watabe, M 294n38 Waterman, Robert H 143, 156n1 Watson, R.T 188n24 Watson, W.E 134n16 Watts, Alan 196 Weatherbee, T 103n33 Webb, J.W 197n5 Wedberg, G.H 187n13, 237n3 Weger, H., Jr 335n1 Wegge, J 188n26 Weick, K.A 102n15 Weick, Karl E 207n15, 274, 293n23 Weingart, L.R 221, 239n24, 239n25 Welch, J 251 Welter, F 294n39 Wenner, D.P 187n11 West, M.A 320n1, 321n14 Westerberg, C 336n14 Wheelan, S.A 254 Wheeler, L 239n21 Whitby, E 321n20 Whitney, J.O 63n2 Whitsett, D.A 319 390 Whyte, S 156nn3–4 Wickersham, C 336n14 Wildman, J.L 293n33 Williams, H.M 45n4 Williams, K 238n5 Willmott, H 296n65 Wilson, T.B 103n41 Wincent, J 64n5 Withrey, M.J 101n9 Wolfe, A 136n36 Wolff, S.B 136n28 Wong, K.F.E 188n16 Wood, C 137n42 Worthington, F 296n65 Wrenn, J 41 Wright, C 103n31 Yamagishi, T 294n38 Yammarino, F.J 295n61 Yammarito, F.Y 105n65 Yang, J.L 187n5, 187nn9–10 Yeh, E 64n10 Yeverechyahu, U 63n4 Yin, Y 46n13 Yoo, J.-J 158n29 Yoon, S.W 321n19 Yoong, P 294n52 Yorks, L 319 Yost, P.R 105n57 Zacarro, S.J 102n23 Zaheer, A 293n36 Zaheer, S 293n36 Zak, P.J 71n1 Zander, A.F 105n58 Zander, L 293n34 Zanuy, M.F 157n19 Zaslow, J 188n18 Zell, D 207n16 Zellmer-Bruhn, M 134n7 Zerbe, W.J 104n44 Zerfass, A 156n5 Ziller, R.C 101n2 Zou, S 104n51 [...]... 13-1 The High Performance Teams Model 325 XXI This page intentionally left blank A VISUAL TOUR OF CREATING HIGH PERFORMANCE TEAMS Pedagogical Features Creating High Performance Teams possesses a number of features that are designed to engage students, enhance understanding of key concepts, and facilitate the development of skills for effective team leadership and membership The High Performance Teams. .. while not included in every chapter, are provided as appropriate These include Teams Videos,” Teams Research” (highlighting recent research on chapter topics), and “That’s Interesting” (noting teams- related issues that may strike students as surprising and thought-provoking) XXV A VISUAL TOUR OF CREATING HIGH PERFORMANCE TEAMS Summary and Integration Each chapter ends with a useful set of key points... New Teams: Virtual, Global, Connected, and Self-Managing Learning Objectives The Changing Environment for Teams Globalization Increased Turnover Growing Computer Literacy and the Explosion of Information Technology New Office Forms Reduced Focus on Hierarchy Robotics Rate of Change Virtual Teams Benefits of Virtual Teams Challenges of Virtual Teams Leading Virtual Teams Using e-Communications Global Teams. .. they affect the functioning and effectiveness of teams in the workplace Many of these news stories also illustrate useful strategies that team leaders use to develop their teams A VISUAL TOUR OF CREATING HIGH PERFORMANCE TEAMS TEAMS IN THE NEWS: The Chilean Mine Disaster1 The Chilean Mine Disaster offers a dramatic example of the power of team leadership and teamwork under conditions of tremendous... FIGURES Chapter 1: Teams: Opportunities and Challenges Qualities That Employers Seek on a Job Candidate’s Resume 3 FIGURE 1-2 Characteristics of Groups and Teams 6 FIGURE 1-3 Comparison of Types of Work Teams 8 FIGURE 1-4 The Hill and Anteby Model 14 FIGURE 1-5 Maxwell’s “17 Indisputable Laws of Teamwork” 17 FIGURE 1-6 The Five Dysfunctions of a Team 22 FIGURE 1-7 The High Performance Teams Model 24 FIGURE... who have experience with leading and/or working on various types of teams and describes what they have learned about team management as a result Many interviewees offer specific guidance to students regarding the actions they can take to become more effective team leaders and members XXIV A VISUAL TOUR OF CREATING HIGH PERFORMANCE TEAMS TEAM MANAGEMENT COACH Cody Candee, Finance Leadership Rotational... Conflict Turning around Failing Teams Reviving Zombie Teams Team Crisis Management Team Culture Change Summary and Integration 210 211 212 213 215 218 219 220 221 223 225 227 228 228 Teams: Evaluating Team Effectiveness 245 Learning Objectives Overview of Evaluating Team Effectiveness General Objectives of Traditional Performance Evaluations Challenges When Conducting Traditional Performance Evaluations 245... a work group and a team 3 Compare and contrast different types of work teams that are used in organizations and their respective advantages and disadvantages 4 Identify and describe the general characteristics of effective teams 5 Identify and describe the common problems with teams 6 Identify and describe the elements of a high performance team framework and discuss its practical implications for team... of Team-Based Performance Evaluation Systems Potential Benefits Potential Drawbacks Team Performance Evaluation Systems General Characteristics of Effective Team Performance Evaluation Systems Common Mistakes When Using 360-Degree Feedback Guidelines for Effective Team Feedback Sessions Team Audit Support from the Organization and Top Management Methods for Linking Team Evaluation to Performance Improvement... 9-7d Dual Team Memberships 230 Chapter 10: Teams: Evaluating Team Effectiveness FIGURE 10-1 Cycle of Dysfunctional Teams 246 FIGURE 10-2 Common Problems with Traditional Performance Evaluation Methods 247 FIGURE 10-3 Sources of Feedback for Team Evaluations 249 FIGURE 10-4 Key Areas and Critical Factors from the TEaM Model 250 FIGURE 10-5 Kline and McGrath Team Performance Criteria 250 FIGURE 10-6 Common ... 13: Teams Summary and Integration FIGURE 13-1 The High Performance Teams Model 325 XXI This page intentionally left blank A VISUAL TOUR OF CREATING HIGH PERFORMANCE TEAMS Pedagogical Features Creating. . .CREATING HIGH PERFORMANCE TEAMS APPLIED STRATEGIES AND TOOLS FOR MANAGERS AND TEAM MEMBERS Creating High Performance Teams is an accessible and thorough new... effectiveness of teams in the workplace Many of these news stories also illustrate useful strategies that team leaders use to develop their teams A VISUAL TOUR OF CREATING HIGH PERFORMANCE TEAMS TEAMS