Sales cloud best practices your steps to success

From Good To Great: Sales Cloud Best Practices Mark Woollen SVP, Product Marketing @markewoollen Click to add photo or paste an image in box Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc could differ materially from the results expressed or implied by the forward-looking statements we make All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers Further information on potential factors that could affect the financial results of salesforce.com, inc is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all Customers who purchase our services should make the purchase decisions based upon features that are currently available Salesforce.com, inc assumes no obligation and does not intend to update these forward-looking statements Grow Sales Faster Sales THE CUSTOMER SUCCESS PLATFORM SALES SERVICE MARKETING COMMUNITY ANALYTICS APPS The World’s #1 Sales Application Grow Pipeline Leads & Data Marketing Automation Increase Sales Productivity Accounts & Contacts Team Selling Sales Console Mobile Sales Opportunities Gain Insight Workflow Performance Management CUSTOMER SUCCESS PLATFORM AppExchange Forecasting & Reports Partner Communities 150,000+ Customers Succeeding with Salesforce High Tech Manufacturing Retail Grow Your Business Across Every Major Metric Win Rate +32% Lead Conversion Sales Productivity +39% +40% Forecast Accuracy +45% +32% Sales Average Percentage Improvements Reported by Salesforce Customers Source: Salesforce Customer Relationship Survey conducted March 2014 - May 2014, by an independent third-party, Confirmit Inc., on 4,100+ customers randomly selected.  Response sizes per question vary Best Practices to Go from Good to Great Sell from Any Device Increase Productivity Lead the Transformation Best Practices to Go from Good to Great Sell from Any Device “Salesforce enables us to scale our business for the next to 10 years because we plan on growing our business by tens of thousands of restaurants” - David Buttress, CEO Just Eat Satisfies Customer Appetites with Salesforce1 World’s leading online takeaway ordering service Operating in 13+ countries globally with headquarters in London Staff use Salesforce1 on mobile phones and tablets Reduced ramp time of new restaurants by 50% Think Mobile First “ By 2017, 65% of sales organisations will use smartphones to drive user adoption and improve data quality for sales force automation (SFA) systems ” Source: Gartner “Predicts 2015:CRM Sales,” Robert DeSisto, December 2, 2014 Keep Data Clean with Duplicate Alerts and Blocking Blocks potential duplicate leads and contacts Custom rules and field mappings Works across any device Connect to Core Productivity Apps + Drive productivity with Office365 integrations Manage your inbox with Salesforce App for Outlook Sync calendar, contacts, and tasks Collaborate on files with Sharepoint integration with Salesforce Largest European telematics solution provider Serving 450,000+ subscribers in 60+ countries Sales Reps had no centralised insight of channelpartner opportunities Sales Cloud helped sales teams and partners track every customer touchpoint from anywhere Jeremy Gould Vice President Sales, Europe @TomTomBusiness Best Practices to Go from Good to Great Lead the Transformation “Salesforce and Pardot allow us to leverage data in real-time to maximise each touchpoint throughout the customer lifecycle.” - Doug Johns, VP Global Marketing Precor Strengthens its Active Prospect Volume by 300% Fastest growing global fitness equipment company Gap between Sales and Marketing systems meant no true insight into the life of an opportunity Initially a Sales Cloud customer, Precor added Salesforce Pardot 2.5 years after implementation Increased annual qualified leads by 45% and lead conversion speed in Salesforce by 67% Empower Reps with their Own Marketing Machine Market to top prospects using micro-campaigns Identify the best leads faster with lead scoring Accurately attribute each lead to campaigns Drive more qualified leads with segmenting and personalised content Integrate Service to Get a 360 View of Your Customer Maintain better customer relationships through great service Empower customers to help themselves Know about critical cases before entering a customer meeting Enable easier maintenance and renewals Create satisfied, loyal customers Integrate All Your Sales Functions with AppExchange Apps Transform Your Business with Powerful Apps 2,700+ cloud & mobile apps Solutions for every business requirement Fast and simple access Contracts · Incentive Compensation · Quotes · Orders · Territory Management · Partner Management · Sales Intelligence · Electronic Signature · Sales Performance Create a Holistic Experience for Your Salespeople CRM is not just a reporting tool Lead Referral Digital Sales Aid Sales Resource Center Demonstration Best Practices to Go from Good to Great Sell from Any Device Increase Productivity Lead the Transformation Sales Performance Excellence Building Consensus between Sales & Marketing London, UK 24th June 2015 Register Now www.salesforce.com/salesleadership/ Thank you [...]... integration with Salesforce Largest European telematics solution provider Serving 450,000+ subscribers in 60+ countries Sales Reps had no centralised insight of channelpartner opportunities Sales Cloud helped sales teams and partners track every customer touchpoint from anywhere Jeremy Gould Vice President Sales, Europe @TomTomBusiness 3 Best Practices to Go from Good to Great Lead the Transformation “Salesforce... Quotes · Orders · Territory Management · Partner Management · Sales Intelligence · Electronic Signature · Sales Performance Create a Holistic Experience for Your Salespeople CRM is not just a reporting tool Lead Referral Digital Sales Aid Sales Resource Center Demonstration 3 Best Practices to Go from Good to Great Sell from Any Device Increase Productivity Lead the Transformation Sales Performance Excellence...Deploy Salesforce1 Productivity Apps Sell Faster from Anywhere Today News Notes Events Available on: Tasks Guide Your Sales Reps with Custom Sales Paths Design custom sales processes Guide according to sales stage Spotlight most relevant information Tim Clarke Senior Manager, Product Marketing @TimxClarke Demonstration £43.6B Leading telecommunications company 483M+ mobile customers in 30 countries... Pardot allow us to leverage data in real-time to maximise each touchpoint throughout the customer lifecycle.” - Doug Johns, VP Global Marketing Precor Strengthens its Active Prospect Volume by 300% Fastest growing global fitness equipment company Gap between Sales and Marketing systems meant no true insight into the life of an opportunity Initially a Sales Cloud customer, Precor added Salesforce Pardot... in Salesforce by 67% Empower Reps with their Own Marketing Machine Market to top prospects using micro-campaigns Identify the best leads faster with lead scoring Accurately attribute each lead to campaigns Drive more qualified leads with segmenting and personalised content Integrate Service to Get a 360 View of Your Customer Maintain better customer relationships through great service Empower customers... Prashara Director, Channel and Sales Operations @Vodafone_VGE 3 Best Practices to Go from Good to Great Increase Productivity Sales Cloud is doing the work of five previous 
 systems With everything on a single platform, 
 we can understand our business and marketplace 
 better, which will help accelerate growth.” - James Richards, Sales Operations Manager Jobsite Grows its Business with Salesforce UK’s... their Sales, Service, and Marketing on Salesforce Greater visibility into their sales operation, which handles 1,000 leads per month Create Dashboards for Data Management and Activities Make metrics transparent and maintain accountability “Clean Your Room” Dashboard Activity Management Dashboard Manage Basic Forecasting Top Forecasting Tips 1 “If it’s not in Salesforce, it doesn’t exist” 2 Update your. .. better customer relationships through great service Empower customers to help themselves Know about critical cases before entering a customer meeting Enable easier maintenance and renewals Create satisfied, loyal customers Integrate All Your Sales Functions with AppExchange Apps Transform Your Business with Powerful Apps 2,700+ cloud & mobile apps Solutions for every business requirement Fast and simple... Update your forecasts on time 3 Keep opportunities up -to- date 4 Make adjustments in the app Keep Data Clean with Duplicate Alerts and Blocking Blocks potential duplicate leads and contacts Custom rules and field mappings Works across any device Connect to Core Productivity Apps + Drive productivity with Office365 integrations Manage your inbox with Salesforce App for Outlook Sync calendar, contacts,... Best Practices to Go from Good to Great Sell from Any Device Increase Productivity Lead the Transformation Sales Performance Excellence Building Consensus between Sales & Marketing London, UK 24th June 2015 Register Now www.salesforce.com/salesleadership/ Thank you ... Sales Cloud helped sales teams and partners track every customer touchpoint from anywhere Jeremy Gould Vice President Sales, Europe @TomTomBusiness Best Practices to Go from Good to Great Lead the... question vary 3 Best Practices to Go from Good to Great Sell from Any Device Increase Productivity Lead the Transformation Best Practices to Go from Good to Great Sell from Any Device “Salesforce... Anywhere Today News Notes Events Available on: Tasks Guide Your Sales Reps with Custom Sales Paths Design custom sales processes Guide according to sales stage Spotlight most relevant information Tim