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TOEIC TEST 001 READING TEST Time allowance: 75’ In the Reading test, you will read a variety of texts ad answer several different types of reading comprehension questions The entire Reading test will last 75 minutes There are three parts, and directions are given for each part You are encouraged to answer as many questions as possible within the time allowed You must mark your answers on the separate answer sheet PART 5: SENTENCE COMPLETION Directions: You will see a sentence with a missing word Four possible answers follow the sentence Choose the best answer t the question and fill in the corresponding oval on your answer sheet …… English had been his first language, Mr Li might not have misunderstood the sales representative from the Australian corporation A Unless B If C As D Even After ITC LTD bought Banana Computers, its brand increased threefold A recognition B recognized C recognize D recognizable Next June, Avery Animation will unveil a new video game based on the movie “Warlords.” A fascinate B fascinating C fascinated D fascinates Mr Brown is …….to take on such a big responsibility because he doesn’t feel prepared for it at this time A relieved B relocated C reliable D reluctant The current ……of this office plans to leave before the end of the month A occupancy B occupying C occupy D occupant We are looking for ways to reduce expenses ….our financial situation is not good A although B but C because D or The office closes …….noon on Saturdays A at B on C in D to The director says that she ….to hire several new staff members next year A plan B plans C planning D planned Mr Chan …… in charge of operations since the beginning of last year A is B was C has been D will be 10 Overnight mail is … way to send a package A faster B the fastest C faster than D as fast as 11 The latest version of the software …… with your new computer A includes B is included C is including D included 12 They brought extra chairs into the room …… they expected a large number of people to attend the meeting A although B since C however D nevertheless 13 We have been asked not to walk …….the lobby today because it’s being painted 1 A beside B between C around D through 14 By the time we got to the train station, the train ……… A had already left C has already left B had already been left D will have already left 15 Dr Peter is a famous expert and has …… experience in his field A extend B extends C extensive D extension 16 The train …… Chicago leaves at 4:00 A.M A in B at C to D by 17 This car is ………cheap nor reliable A but B both C either D neither 18 ……this paper in the closet next to the box of envelopes A put B Putting C To put D Will put 19 They decided not to rent that office because it was not very…… A space B spaced C spacious D spaciousness 20 He realized that nobody had been ……the checkbook A balance B balances C balanced D balancing 21 Of all the people who applied for the position, he is the ……… A qualified B more qualified C most qualified D qualification 22 Prices are expected to ……before the end of the year A up B rise C raise D growth 23 They will review your application …….you have submitted all your paperwork A soon B as soon C as soon as D soon than 24 There is not much agriculture in the area because the …yearly rainfall is so low A available B avenging C avaricious D average 25 Please use the parking spaces that ……for visitors A Designates C are designating B designated D have been designated 26 If there …….some restaurants near the hotel, we would not have to spend time and money on taxis A were B was C will D would be 27 The status reports … the financial projections were both late A or B and C but D nor 28 The Mid America Airlines flight ……Phoenix will be arriving at gate in five minutes A from B in C by D on 29 The chief engineer is knowledgeable and … A industrious B industry C industrial D industries 30 Mr Ross promised ……the charts before tomorrow’s staff meeting A to prepare B prepare C preparing D prepared 31 If the smoke alarm rings, ….the building quickly A leaves B leave C leaving D will leave 32 The department requires someone with …….in international law A exploration B experience C explanation D expectancy 33 The bookcase is … the door A beside B among C between D across 34 ………5:00, the subway becomes very crowded A when B after C since D while 35 A good chef is always ready to … recipes A adapt B adoption C adept D adjourn 36 All travel arrangements must be completed …….December A with B in C for D by 37 If you don’t want to get stuck in a traffic jam, you should avoid ….during rush hour A drive B driving C to drive D driven 38 Once, you start using the new software, you will be able to your work much more… A ease B easily C easier D easement 39 They made a very … offer, so we signed the contract made a very … offer, so we signed the contract A attract B attracted C attraction D attractive 40 This car is … cheap nor reliable A but B both C either D neither PART 6: TEXT COMPLETION Directions: You will see four passengers, each will three blanks Under each blank are four answer options Choose the word or phrase that best completes the statement Question 41-43 refer to the following letter Mr Hans Anders 987 Cherry Avenue Wilson, CA, 34764 Dear Mr Anders, Thank you for purchasing from Walcliffe Books Your order will be shipped immediately Barring any delays at the Canada- US border, it should arrive in 7-10 days However, should your order fail to arrive (41)…………that time period, you will be able to track the location of your order using your transaction number on our website 41 (A) after (B) within (C) among (D) since At Walcliffe Books, the (42)………….truly comes first Therefore it you are not completely 42 (A) customizing (B) custom (C) customer (D) customary satisfied with our service and the products you receive, we promise to deliver your next purchase (43) ……… free of charge 43 (A) eventually (B) willingly (C) efficiently (D) absolutely Thank you for shopping at Walcliffe Books and we hope to serve you again in the future Sincerely, William Hearst Sales Manager Walcliffe Books Question 44-46 refer to the following advertisement DO YOU TRAVEL.(44) .ON BUSINESS? (A) rarely (B) uncommonly (C) frequently (D) occasionally CALL ATA, THE ASIAN TRAVEL AGENCY We’re the place for busy travelers like you We take care of the logistics so you can focus on your job We handle airline, hotel, and rental-car reservations throughout Asia, and we always offer the (45)…………prices Our regular business clients receive a 5% discount on every order (A) low (B) lower (C) lowly (D) lowest Our (46)……….staff is ready to serve you in English, Chinese, Japanese, Korean and Thai (A) multilingual (B) multiplied (C) multitude (D) multifold For excellent service, call ATA to learn more Question 47-49 refer to the following e-mail To: ying-fangwu@techworld.tw From: shih-yismith@techworld.tw Subject: Technology conference Are you interested in going to the IFT conference in Taipei in December? (47)……topic is technology of the future 47 (A) Its (B) It’s (C) Our (D) His Everyone says this is one of the best technology conferences around I wanted to go last year, but I (48)…… fit into my schedule If you want to go, 48 (A) can’t (B) mustn’t (C) couldn’t (D) shouldn’t then we should talk to our (49)……… soon I want to be sure that we can get permission to go 49 (A) supervisors (B) coworkers (C) assistants (D) customers I haven’t heard anyone else talk about it, so we have a good chance of getting approval Reply soon! Shih-Yi Question 50-52 refer to the following announcement Thank you for choosing to fly Trinata Airlines We ask all passengers (50)……… their itinerary with 50 (A) confirmation (B) confirming (C) confirmed (D) to confirm Trinata Air within 48 hours of your flight time, as it is possible that weather conditions and other unforeseen events could lead to flight cancellations To improve service in the future, at each (51)……….that Triana serves, we are distributing short satisfaction surveys to arriving passengers 51 (A) location (B) locate (C) locating (D) located These surveys are completely optional We hope you have a satisfactory experience flying with Trinata, and we will our best to serve you (52)……… you arrive at your final destination 52 (A) although (B) therefore (C) until (D) nevertheless PART 7: READING COMPREHENSION Directions: You will see single and double reading passages followed by several questions Each question has four answer choices Choose the best answer to the question and fill in the corresponding oval on your answer sheet Questions 53-55 refer to the following Notice FREE SUNGLASSES AND CASE Purchase a 12 month subscription to Vacation the Nation today and receive a free pair of Sunnies Sunglasses with your very own soft leather case* TO get your free Sunnies follow these easy steps: Purchase a copy of Vacation the Nation, New York’s #1 Travel magazine Fill out the application card (found in the center of the magazine) Mail the card and $21.95 US to the address provided *This is a limited offer only Application and funds must be received no later than Dec 1st 2013 Canadian residents should add $3 US for shipping Offer not available for residents outside of North America 53 54 55 What is this advertisement for? A A summer trip C a special deal B A travel company D a free magazine How much the sunglasses cost? A They are free with a subscription C They cost $3 Canadian B They cost $1 D They cost $21.95 US Who cannot benefit from this special deal? A Canadians B UK residents C North Americans D US residents Questions 56-57 refer to the following announcement MEMORANDUM To: Supervisors From: Judy Linquiest, Human Resource Manager Sub: Probation periods As of January 1st all new employees will be subject to a month probationary period Medical, holiday, and flextime benefits will not apply to new staff members until the full months have expired After the three months have been completed, please contact your employees and inform them that their probationary period has ended The HR department will contact you by email days in advance to remind you of the date Thank you for your cooperation 56 What is the main purpose of this memo? A To inform all employees of a new expiration date B To put staff members on probation 57 C To introduce the HR department D To inform supervisors of a change in policy When does the change come into effect? A Today B In days C In months D On Jan 1st Questions 58-60 refer to the following announcement LOW AIRFARES New York Berlin $349 New York San Francisco $239 New York Bombay $699 Washington Rome $575 San Francisco Paris $735 All flights make at least one stop with a change of aircraft These prices available only on a two-week advance purchase Alterations made after ticketing will be subject to $25 fee No refunds 58 59 60 If you go from New York to Berlin, what happens? A You get the refund C You’re charged the extra charge B You change planes D Your fare costs $239 How early you have to purchase your ticket to get the lowest fare? A day B week C 10 days D 14 days If you want to change the ticket, what you have to do? A Trade tickets at the airport C Pay a $25 charge B Buy a new ticket D Fly with another airplane Questions 61-64 refer to the following instructions This year, the Department of Education will allow all students to renew their student loans online through our department website To complete this process you will need to have a personal identification number (PIN), which you will use to access your personal account information If you not have a PIN, you can establish one by going to the website and entering your last name and social security number After that, you will be allowed to select your PIN, as you will need it for all future use on the website This PIN can be used year after year There is no need to create a new PIN next year once you have made one this year This estimated time to create a PIN is about five minutes 61 Who is this information directed toward? A Social workers B Teachers C Politicians D Students 62 What you need to access about information? A A personal identification number B Five minutes of computer time 63 What you need to create a PIN if you not have one? A Your student ID number B Your last name 64 How can students renew their loans online? A through department website B in person in department C Online education D A code word C Your phone number D Your first name C with their teachers D no mentions Questions 65-68 refer to the following article LONDON – In May, Great Britain’s Home Office, deciding on compensation for a man who served four years in prison for industrial espionage that he did not commit, ruled that he was entitled to about $1.1 million They said, however, that he would have to reimburse the prison about $23.000 for four years’ room and board The outraged Michael O’Brien, age 34, was freed by a Court of Appeal He said, “They don’t charge guilty people for bed and board They only charge innocent people!” 65 Who decided that Michael O’Brien should be released from prison? A The Queen B A group of judges C A government agency D Popular opinion 66 What has Mr O’Brien been convicted of? A Robbing a bank B Forging documents C Spying on other companies D Embezzling thousands from his company 67 The word “commit” in line is closest in meaning to A Believe in B profit from C condone D carry out 68 What is upsetting Mr O’Brien? A He has to pay back money to the prison B He has to pay money to the Home Office C He will have more money than he ever dreamed of D The authorities never caught the real spy Questions 69-72 refer to the following letter World travel tour 32 Palm Tree Biulevard Playa del Coco, Floria, 39539 Mr and Mrs Ivan Thoms 78 Putnam Street River City, New York, 10131 Dear Mr and Mrs Thomas, Thank you for joining the World Travel tour to Emerald Island We look forward to seeing you at the Ocean Breezes Hotel on April 2nd At your request we have reserved for you an ocean view room with twin beds Please notify hotel staff in advance of your arrival if you wish to make any changes in this room arrangement When you check in at hotel, mention that you are a participant in the World Travel tour and the staff will inform the tour leader of your arrival Tour participants will gather in the Ocean Breezes restaurant at 6:30 for dinner and a chance to meet each other A complete itinerary for the tour will be distributed at that time The tour leader will explain the tour activities and you will have the opportunity to ask questions Your hotel room and three meals a day at the hotel restaurant are included in the price of the tour The cost of transportation between the airport and the hotel will be paid by the individual participants I have enclosed some informational brochures that may be of interest to you Please don’t hesitate to contact me if you have any questions Sincerely, George Harris Assistant Director of Tours Encl Emerald Island Airport shuttle Schedule Your Guide to Emerald Island 69 When should Mr and Mrs Thomas tell the hotel if they want to change their room reservation? A As soon as they arrive at the hotel B When the tour leader arrives at the hotel C Before they arrive at the hotel D After all the tour participants have arrived at the hotel 70 When will Mr and Mrs Thomas find out the complete tour schedule? A It is enclosed with the leader B During dinner at the hotel restaurant C When they check in at the hotel D They already know it 71 The word “distributed” in paragraph 2, line 4, is closest in meaning to A Disturbed B Revised C Itemized D Sent around 72 Who wrote the letter? A A tour participant B A travel agency employee C A hotel employee D The tour leader Questions 73-75 refer to the following article Those old Movie Goer magazines in the basement may be worth more than you would imagine A 152 copy featuring Clark Gable can be worth over $750 and an old Lucille Ball is valued at $900 But it’s not just the oldies that are worth so much money A collection of twenty-five Lost in Space covers form June, 2001 sells for more than $450 online “The internet has been great for collecting and has made it a lot easier to find things”, says George Boulis, 58, a Boston based collector who has all the Movie Goer Magazine covers They’re worth about $28000 And what you think is the most valuable issue? The first one, of course: a mint-condition copy goes for more than $1850 73 What is this article about? A The literary value of Movie Goer Magazine B How George Boulis became a very rich man C The monetary value of old issues of Movie Goer Magazine D The monetary value of old covers of Movie Goer Magazine 74 Where does the writer assume the readers may have old issues of this magazine? A In the attic B In the basement C Under their beds D In the garages 75 Which is the most valuable issue of this magazine? A The premier issue B The ultimate issue C The one with Lucille Ball D The one with Clark Cable Questions 76-77 refer to the following notice OFFICE CENTER TOWERS This is to inform all tenants that tomorrow morning, October 10 th, service work will be performed on the building fire alarm system between the hours of 8:30 and 10:00 As part of this procedure, it will be necessary to test the alarm and you may hear it go off three or four times in the course of the morning Do not be concerned when you hear the alarm go off It is part of the normal service routine If you have any questions, please contact the building superintendents’ office Thank you for your patience 76 What is the purpose of this notice? A To let tenants know that the fire alarm system will be repaired B To tell tenants about a fire that occurred in the building C To warn tenants about the danger of fires D To inform tenants about what to in case of fire 77 What should tenants if they hear the fire alarm during 8:30 and 10:00? A Leave the building immediately C Continue with their usual activities B Contact the building superintendent D Wait patiently for the fire department to arrive Questions 78-80 refer to the following letter and e-mail WEEK FOIL FENCING COURSE FOR BEGINNERS BFC will be running a beginners course in foil and the details are as follows: Venue: Hallfield School, Church Road, Edgbaston, Birmingham Duration: weeks When: Tuesday Evenings - 7.00pm – 8.00pm The cost of the course includes the following: • The provision of all protective equipment.(Participants are required to wear loose fitting top/’T’ shirt, loose fitting trousers trousers and non marking indoor training shoes) • A certificate and badge for grade I foil • Social membership of the British Fencing Association It is anticipated that everyone completing the course will reach Grade level or higher Cheques should be made payable to:- Birmingham Fencing Club (BFC) Please return the completed application form together with the fee to: M Whitehouse, 208 Wheelers Lane, Birmingham B13 0SR Any queries please contact Mike Whitehouse on 07973 632831- BIRMINGHAM 78 How long is the course? A Tuesday evenings B 7.00 pm- 8.00 pm C weeks D half of a month 79 Who is this course suitable for? A Beginners C Students at certain levels B Grade level D Students of all levels 80 Where will the fencing lessons take place? A Mike Whitehouse B Hallfield School C.208 Wheelers Lane D Birmingham Questions 81-85 refer to the following schedule and e-mail 10 black chair 48 A contrast with B differ from C match D cover We need one new computer, model ABG439, with a medium-sized, flat-screen monitor Please (49) two speakers 49 A include B included C to included D will included We also need ten boxes of white, letter-sized paper Please send everything immediately Our new employees need these supplies as soon as possible Thank you for your assistance Regards, Naser Abdelwali Human Resources Director Questions 50 -52 refer to the following letter The little tea room Blumberg 77 Adlkofen, Germany Dr Johannes Spieker Hinterkirchtrasse 15 Frieburg, Germany January 7, 2012 Dear Dr Spieker: I wanted to write and personally thank you for your kind effort in helping to tend to one of our (50) at our restaurant in her time of need Briana Hilton, the 50 A doctors B nurses C customers D employees Woman you helped resuscitate on Monday, gave me your name and address when I spoke to her on the phone today You (51) be glad to know that she is recovering in the hospital 51 A had better B could C will D are and is almost ready to be released As it turns out, you assumed correctly that the woman was suffering from a severe and sudden allergic 57 reaction to nuts She had neglected to inform the waitress that she couldn’t eat any food containing nuts Your skill and presence of mind saved her from suffering a terrible tragedy Please bring your family in for a complimentary meal at your earliest convenience so (52) I may thank you in person 52 A that B thus C there D this Sincerely, Henrik Andresen Henrik Andresen, Manager 58 PART 7: READING COMPREHENSION Directions: In this part, you will read a selection of texts, such as magazine and newspaper articles, letters, and advertisements Each text is followed by several question and mark the letter (A), (B), (C) or (D) on your answer sheet Questions 53-54 refer to the following job announcement SALES California-based company seeking to expand its sales overseas is looking for sales professionals to cover territory in the Pacific Rim region Successful candidates will have a minimum of two years experience in sales, preferably in the clothing industry, as well as a good professional appearance, excellent communication skills, and a college degree Conversational knowledge of Japanese or Mandarin Chinese and experience travelling or working in Asia are desirable Job is based in San Francisco but requires one to two weeks a month of travel We offer an excellent salary and benefits package including health and life insurance, relocation allowance, and professional development opportunities Send resume and two letters of reference to: J.M Schmidt, 150 State Street, San Francisco, CA 94181 Closing date: June 15 53 Who would most likely apply for this job? A An engineer C A professor B A real estate agent D A clerk in a clothing store 54 Which of the following is NOT mentioned as a requirement? A Good appearance C A master’s degree B Previous experience D Good speaking and writing skills Questions 55-57 refer to the following article These days, everybody buys computer software Consumers purchase all kinds of software, from games for the kids to highly sophisticated professional programs and everything in between Computer software has become part of everybody’s daily life, and this is just one more thing adding to an ever- growing problem The excessive packaging on computer software is joining catchy wrappers, durable plastic and cardboard boxes, plastic jugs, and other types of packaging in the trash Everything we buy is packaged in one way or another When we get our purchases home, we unwrap them and throw the packaging in the trash It then ands up in the nation’s garbage dumps Communities all around the country are struggling with the problem of where to put all this waste Much of this excessive packaging serves only to make the products more attractive to consumers It catches the eye but does not really protect the goods from damage Environmentalists are asking consumers to say “No!” to wasteful packaging practices Please purchase only those products that come with a minimum of packaging of that are packaged in 100% recycled materials 59 55 What is this article about? A Recycling C The use of garbage dumps B Computer software D A problem with packaging 56 According to the passage, why are products packaged? A For protection C For ease of consumption B For attractiveness D For environmental safety 57 What happens to most packaging? A It’s not recycled C It’s stored on shelves B It’s recycled D It’s redesigned Questions 58 through 60 refer to the following instruction SAFETY INSTRUCTIONS To avoid personal injury or property damage, follow these safety instructions when using this product: Keep product away from radiations and other heat sources and in a place where air can circulate freely around it ♦ Do not make or receive calls while standing in or near water, such as a sink, bathtub, or swimming pool ♦ Do not place furniture or other items on top of the power cord ♦ Do not apply excess force when dialing This could result in permanent damage to the buttons ♦ Disconnect product fro electrical outlet before cleaning Do not use liquid cleaners and not immerse product in water, instead, wipe thoroughly and gently with a damp cloth ♦ Avoid using product during electrical storm ♦ If repair work is required, contract the manufacturer at the phone number listed on the front cover of this manual 58 What kind of product are these instructions for? A Power cord B Telephone C Bathtub D Radiator 59 What should the customer if repairs are needed? A Call the manufacturer C Return the product to the store B Clean the product thoroughly D Look for instructions in the manual 60 When should the product not be used? A During a thunderstorm C When air is not circulating B Before unplugging in D After an electrical power loss Questions 61-64 refer to the following report The Postal System has announced that postal rates are going up yet again On the first of the year, the price of a first-class stamp will rise by cents Express mail and priority mail rates will increase by 20 percent The rates for third- class mail will also go up, while the Special book rate will be entirely 60 eliminated Special services such as Deli very will also cost more, and it has even been announced that rental rates on post office mail boxes will increase Everybody everywhere will be paying more for postal services next year, but one sector will be particularly hard hit Direct- marketing companies rely on the postal system to carry out their business These companies include catalog houses as well as sellers of mailing lists Postal services account for a significant percentage of their costs Direct- marketing companies say the proposed increases in postal rates will hurt their industry and will likely even drive some into bankruptcy “Our business is carried out almost entirely through the mail,” says Esther Bergen, president of Mega Marketers, Inc, one of the largest direct – marketing companies in the country “Of course these increases will hurt us They will have a huge effect on the way we business” Direct – marketing companies rely mostly on third- class mail, which is expected to have rate increases as high as 30 percent Will this mean less junk mail arriving at your doorstep? “Possibly,” says Bergen “But the more likely outcome is that the smaller companies There will probably be some increases in prices of mail- order products, but not enough to drive the average consumer away.” 61 The word “drive” in paragraph 3, line 2, is closest in meaning to A Force B Operate C Transport D Remove 62 According to the passage, who will be most affected by this change? A Direct- marketing companies C Postal employees B Greeting card manufacturers D Stamp collectors 63 According to the passage, what rate most direct- marketing companies use? A Book rate B First class C Third class D Proposed rate 64 What are the catalog houses in this report? A Preferred postal clients C Financially stable companies B Direct – marketing companies D First- class mail users Questions 65-68 refer to the following information 1.The One- Call System In most states, natural gas industry-supported laws require contractors and private landowners to call the local One-Call number before beginning any kind of digging With forty-eight hours’ notice, a pipeline operator will locate the pipeline and mark it clearly Any damage at all to a pipe-even the slightest scratch-could lead to a leak later on Whether OneCall has become the law in your state or not, you can help keep pipelines safe by calling the number on the right-of-way markers before you dig Leak Detection Most pipelines are operated twenty-for hours a day from a control station, using telephone, satellite, or microwave communications systems Computers are widely used monitor conditions along the line every ten to sixty second, sounding an alarm if they detect any abnormality or sudden change in pressure In the event of an alarm, valves can be closed and nearby pipeline crews dispatched within minutes 61 Emergency Response Preparedness Although leaks occur infrequently and rarely result in a fire, readiness for any emergency is a crucial responsibility for pipeline companies Federal and state laws supported by the natural gas industry quire pipeline companies and local police and fire departments to maintain a coordinated plan of response and to practice for an emergency by staging drills These drill and personnel training programs emphasize the need for immediate action and for cooperation between the various rescue agencies and the pipeline company Public Awareness The One-Call system, state-of –the-art leak detection equipment, and emergency response procedures have all been put in place with one thing in mind-the safety of you, the public Please visit the website of the Natural Gas Association to find out more about our safety procedures, tips for using natural gas safely in your home, and information on what to if you see someone tampering with pipeline right-of-way markers 65 What is the main focus of this passage? A Safety C Computer monitoring B Personnel training D Industry- supported laws 66 What is One-Call? A A telecommunications firm B An excavating company C A contractor D A pipeline detection safety service 67 What rescue agencies and pipeline companies coordinate? A Leaks C Emergency readiness B Drilling D Microwave communications 68 The word “dispatched” in paragraph 2, line 4, is closest in meaning to A Fired B Fixed C Sent D Hired Questions 69-71 refer to the following manual TROUBLESHOOTING If your TV does not word, check the following points: PICTURE SOUND POSSIBLE CAUSES WHAT TO DO No picture Noise Not properly tuned Adjust tuning Picture visible No sound Picture all white Sound heard Picture dark or blurred Sound heard • Volume control dial turned too low • Turn up volume • Disconnect • Earphones inserted Brightness control not set earphones Adjust brightness correctly control Brightness control not set Adjust brightness 62 correctly control 69 What is this chart used for? A To determine a problem with a TV B To pick a TV program C To compare prices D To wrap packages 70 What does the manual advise if the picture is all white? A Turn down the volume B Adjust the brightness control C Adjust the tuning D Disconnect the earphones 71 When should the tuning be adjusted? A When there is no picture and no sound B When there is a picture but no sound C When the picture is white D When there is noise no picture Questions 72-74 refer to the following letter April 23, 20_ China Books, Inc 23405 San Antonio Ave San Fernando, CA 94509 To whom it may concern: I have just received a “Payment Due” notice from your office This is the second time I have received such a notice I don’t understand why I have received these notice since I paid for my purchase at the time I placed my order I enclose a check in envelope with the order form The first time I received a notice, I send you a photocopy of the canceled check as proof of payment I am now enclosing, for the second time, a photocopy of both sides of canceled check #353 in the amount of $35.95, which I sent to cover payment for the book In a Mordern Worl, plus shipping and handling costs Please note that the date on the check is October 13 The information on the back shows that is was endorsed and deposited into your company’s bank account on October 23 Please call me at (415) 555- 4856 to acknowledge receipt of this letter I wish to avoid any further harassment about this payment Your company is a wonderful source for hard-to find books about Asia, and I would like to continue doing business with you As a professor of Asian culture and history and often recommend your store to my students However, if we cannot resolve this matter quickly, I will have to take my business elsewhere I sincerely hope that will not be necessary 63 Sincerely, Margaret Tomkins 72 Who owes money? A No one B Ms Tomkins C China Books D The author 73 When was the check written? A Aril 23 B May 30 C October 13 D October 23 74 According to the letter, which of the following is NOT true? A Ms Tomkins has paid twice C Ms Tomkins has received two notices B This is Ms Tomkins’ second letter D The company received the payment Questions 75-76 refer to the following report When personal computers first began showing up in offices around the world, people believed that this business tool would lead to something called the “paperless office” This was hailed as a great advance in business practices The “paperless office” theory went something like this: people would store their information on disks and computers instead of using file folders and paper As a result, paper use would decrease This was supposed to help preserve natural resources as well as reduce the world’s solid-waste disposal problem In some ways this theory has played out in practice In offices everywhere around the world, files and records are increasingly being stored electronically rather than on paper But the prediction has not proven to be entirely true Documents are often printed out in part or others Often multiple versions of a document go through the printout stage, thus actually increasing the use of paper for each document rather than reducing it In addition, computers have made it easier to generate notices and flyers, of which people readily make multiple copies to distribute to as wide an audience as possible In some ways, computers have made it easier than ever before to use large quantities of paper So, while computers have reduced paper use in some areas, they have increased it in others The issue of felling forests in order to manufacture paper and the question of how to dispose of so much solid waste still remain problematic 75 What is the report about? A Selling computers C The “paperless office” B Desktop publishing D World problems 76 What would the “paperless office” have done? A Preserved resources C Cut costs B Confused secretaries D Improved communication 64 Questions 77-80 refer to the following job announcement PUBLIC HEALTH Pakistan Position Available: Division of Public Health and Clinical Nutrition The University of Karachi General hospital(KGH) is recruiting for an assistant clinical professor of medicine for the Division of Public Health and Clinical Nutrition The candidate will participate in all teaching, clinical, and basic research activities of the of division and serve as chief of the public health clinic at KGH The individual will be expected to develop independently funded clinical research programs dealing with basic public health issues and/or clinical nutrition Board certification required Competitive salary in U.S dollars, airfare, and full board/lodging included Professional growth and cultural opportunities abound Send curriculum vitae, summary of clinical research interests, and three letters of reference to Faroque Khan, MD,572,St Kilda Road, Sydney 2000 Australia 77 In line 2, the word “recruiting” is closest in meaning to A Hiring B Training C Helping D Funding 78 Which of the following is part of the job description? A Giving blood tests C Repairing equipment B Supervising research D Diagnosing patients 79 Which of the following is a requirement for employment? A Pakistani medical license C Clinical nutrition training experience B Medical board certification D Abstracts of published articles 80 Which of the following is NOT necessary to apply? A Curriculum vitae C Clinical research summary B References D Abstracts of published articles Questions 81 through 85 refer to the following ad and letter Hotel Grandiflor WE OFFER: · · · Table seating for up to 250 guests A choice of catered meals prepared by our European-trained chefs Two world-class dance floors We also provide on request professional assistance in selecting decorations, music, and seating arrangements Rooms are available for both midday and evening banquets Meal options include buffer, 3-course, and 5-course meals Impress your clients and reward your employees by inviting them to lunch or dinner at the Hotel Grandiflor Contact Cathy Chang, Events Manager, or Lois Street, Head Manager 65 To: Cathy Chang From: Georgette Blanc Subject: Banquet plans Dear Ms Chang, I saw you hotel’s ad in the May 23 issue of the Business Gazette I am planning the annual employee appreciation banquet for my company, Agrix International, and am interested in the possibility of hosting it at the Hotel Grandiflor Our banquet is scheduled for the evening of July 15 We only plan to have half the number of guests mentioned in you ad, so I am sure you can accommodate our numbers I think a five-course dinner would be too much, but I am interested in discussing with you the other two meal options Mostly I am concerned about having both vegetarian and meat choices available for our guests I am also interested in your professional assistance in planning other aspects of the evening We would need seating arrangements that are conductive to conversation but that will also accommodate the awards ceremony that is the main focus on the evening We also would like to have dancing after the meal and would appreciate your assistance in selecting a suitable and affordable band Please call me or my assistant, Robert de Luc at 656 555 0987 to discuss arrangements and costs Georgette Blanc 81 What is the name of the hotel’s events manager? A Cathy Chang B Lois Street C Georgette Blanc D Robert de Luc 82 What is the main purpose of the banquet mentioned in the email? A To celebrate an anniversary C To discuss business B To honor employees D To impress clients 83 When will the banquet take place? A May B May 23 C July D July 15 84 How many guests will be invited to the banquet? A 15 B 125 C 250 D 500 85 Which type of meal would be of interest to the banquet planner? A Meat-only three-course meal B Five-course meal C Light lunch D Vegetarian and meal buffer 66 Questions 86 through 90 refer to the following memo and e-mail MEMO To: All personnel From: Marvin McLean, Office Manager Re: Workplace safety workshop Date: November 17 On December 17, a workshop on workplace safety will be offered by Elvira Walters of the National Workplace Safety Commission The workshop will take place in Conference Room from 9:30 to 11:30 This workshop is required for all department heads and recommended for all staff members Please let me know before November 22 if you plan to attend Also, please let me know if you cannot attend at this time but are still interested If there is enough interest, we will offer the workshop again at a later date Finally, because the end of the year as fast approaching, let me take this opportunity to remind everyone that attendance at a minimum of three staff development workshops per year is required of all personnel A schedule of upcoming workshops is posted outside my office To: marvin_mclean@zipsys.com From: sandy_bayliss@zipsys.com Subject: Safety workshop Hi, Marvin, I would like to attend next month’s workshop on workplace safety that was mentioned in the memo you sent out yesterday Please put me on the list After this workshop, I will have fulfilled my attendance requirement for this year Also, I would like to apologize in advance because I will probably arrive about 15 minutes late I will have to be downtown early that morning for a breakfast meeting, but it shouldn’t last much past 9:00, and then I can catch the subway to the office I hope as slightly late arrival won’t be a problem Thanks, Sandy 86 Who has to attend the workshop? A All staff members C Department heads 67 B The security officer D The office manager 87 When did Sandy Bayliss write her e-mail message? A November 17 B November 18 C November 22D December 88 What time will Sandy Bayliss probably arrive at the workshop? A 9:00 B 9:15 C 9:30 D 9:45 89 How many workshops has Sandy Bayliss already attend this year? A One B Two C Three D four 90 Where will Sandy’s breakfast meeting take place? A At Marvin McLean’s office C Downtown B At her office D In Conference Room Questions 91 through 95 refer to the following e-mails From: Mark Connors [mark@realtors.com] From: Alana Dorian [Alana@realtors.com] To: Alana Dorian [Alana@realtors.com] To: Mark Connors [mark@realtors.com] Subject: Company expense Subject: Re: Company expense Alana, I would like you to research ways to reduce our expense The real estate market is not doing well now Also, we expect high utility bills late this year So, we need to spend less money Please investigate these ideas and submit a report to me within one week Thank you Here are my findings about how to reduce our office overhead I talked to Mr Stanley The amount of reduction is too high for him However, he is willing to reduce the rent by half of what you request Rent: Can we get a better price from our landlord? We can sign a lease for a longer time period and ask for a cheaper rate Ask him for a 10% reduction if we sign the lease for three year Space: Do we need all five rooms? Can we rent one to another company? Utility bills: Should we add extra insulation? If it will save us at least $5000 a year, I think it would be worth it Also, our office temperature is 70 degrees Can we lower it and still be comfortable? We don’t need all of our rooms Stavros and Kama have different schedules and can share a room, so we can rent one to another company The mailing company next door is interested in renting the space I called the utility company They say that by adding extra insulation we will save twice the amount of that you wanted to save They also said that it will make a difference if we set the thermostat two degrees lower Finally, to reduce our electric bills, we should encourage all staff to turn off their computers and 68 Other ideas: Can you think of another way to save money? office lights at the end of the day 91 What is the landlord’s name? A Mr Connors B Mr Stanley C Mr Stavros D Mr Kama 92 How many rooms will Mark’s company continue to use for its own business? A One B Two C Four D Five 93 How much money will the extra insulation save the company? A $250 B $500 C $1,000 D $2,000 94 What temperature does the utility company recommend for the office? A 66 degrees B 68 degrees C 70 degrees D 72 degrees 95 What cost-saving idea does Alana suggest? A Turning off lights and computers C Calling the utility company B Giving everyone a different schedule D Renting out a room Questions 96 through 100 refer to the following fax and price sheet FAX TRANSMISSION FAX TRANSMISSION FAX TRANSMISSION Linton Systems, Inc 154 North Washington Street Bradford, NY TO: Cosmo Catering Company – 17 River Road, Bradford, NY FROM: Elaine Company – Office Manager DATE: August 30 We are planning an all-day conference for October 15 and will need catering services for lunch We expect around 40-45 people to attend Some will be vegetarian, but we will also want some meat dishes available We would need you to provide dishes and silverware, but we will use our own tables and chairs Please fax menus, prices, and ordering information Thank you Cosmo Catering Company Menu and Price List 69 Lunch Buffets Option Option Option chicken entrée chicken entrée vegetarian entrées meat entrée meat entrée meat entrée Salad vegetarian entrée Salad desserts Salad desserts desserts Prices Up to 25 people: Up to 50 people: Up to 100 people: - Option 1: $250 Option 1: $500 Option 1: $1,000 - Option 2: $350 - Option 2: $700 - Option 2: $1,400 - Option 3: $200 - Option 3: $400 - Option 3: $800 * Above prices include all dishes and silverware, tablecloths and napkin (white only), and setup and takedown * Tables and chairs are available for $2 per person Order must be accompanied by a 25% deposit, local checks only The remainder is due on the date of service Credit cards and cash are not accepted Discounts: * All orders placed a month in advance will receive 10% discount * Use your own dishes and silverwares and receive a 15% discount 96 What would be the cost of the Option buffet for 100 people, with tables and chairs? A $800 B $1,000 C $1,400 D $1,600 97 Which lunch buffets would meet Elaine Conway’s needs? A Option and B Option and C Option 1, 2,and D Option only 98 What does Elaine Conway have to to get a 10% discount? A Pay with cash C Use her own silverware 70 B Rent tables and chairs D Order before September 15 99 What does she have to send with her order? A Her credit card number C Check for the deposit B Choice of tablecloth color D A dessert order 100 If she chooses Option 2, how much would she pay, without discounts? A $350 B $700 C $790 D $1,400 71 [...]... an agreement on this issue soon A hoping B hopeful C hopefully D to hope 25 I might…… my work better if I hadn’t always been so rusted A enjoyed B to enjoy C enjoying D have enjoyed 26 He…….as the fool and beverage manager in this hotel since he left his last job A work B is working C worked D has been working 27 I suppose you know ……operate this machine A to B how C how to D to how 28 This car is ………convenient... unable to approve your application for this card due to insufficient time in your current address and excessive deb-to-income ratio This decision has been based in part on a credit report provided by Equity Evaluations, Inc (Noted below) You may receive a copy of this report free of charge, provided you request it in writing directly from the credit evaluation servce within six calendar months Cordially,... hour If you do this for each item on the list, you can calculate your monthly charge E.g If you use your washing machine everyday for one hour, you will need 17 cents per week To reduce costs, wait till you have enough clothes for a full load You could cut as much as 5 cents This may not sound like much, but imagine reducing the time for every appliance The total savings will add up I hope this helps you... replace the boots should they become damaged during the course of everyday usage This includes the sole and upper leather portion of the boot No other company offers such an extensive GUARANTEE In order to fulfill this GUARANTEE the purchaser must retain the original receipt of purchase and visit an authorized EXPLORER dealer This GUARANTEE will not cover damage that occurs as a result of negligence, abuse,... week to pick up the damaged boots We apologize for any inconvenience this has caused you and your crew Along with five new pairs of work boots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray In our retail stores, this spray is always recommended to buyers who work on heated floors This should have been brought to your attention at the time of your... 9:30 to 11:30 This workshop is required for all department heads and recommended for all staff members Please let me know before Nov 22 if you plan to attend Also, please let me know if you can’t attend at this time but are still interested If there is enough interest, we will offer the workshop again at a later date Finally, because the end of the year is fast approaching, let me take this opportunity... believe that an item on your bill is wrong or if you need more information about any part of your bill, please contact us by writing to the Customer Service address shown on the front of this statement We must hear from ……………within 90 days of the date on the 47 A us B him C you D it Statement When writing to us about your bill, please include your name and account number and a complete description and explanation... Choose the best answer to the question and fill n the corresponding oval on your answer sheet Questions 53-54 refer to the following form MOVING? Find out this card and mail it to the businesses and publications that send you mail For the best results, mail this card at least one month before your moving date Date April 12 Your name John Carpenter Old Address 268 Monroe Highway (Number and street) Salem... effective immediately 53 What is the purpose of this form? A To apply for a new address C To order a publication B To notify business of an address change 54 When is the form effective? A March 12 B April 12 D To find the location of a business C May 12 D In 12 days Questions 55-57 refer to the following warranty 22 LIFETIME GUARANTEE ATTENTION: PURCHASER This PRODUCT GUARANTEE ensures that the pair of... workshop Hi, Marvin, I’d like to attend next month’s workshop on workplace safety that was mentioned in the memo you sent out yesterday Please put me on the list After this workshop, I will have fulfilled my attendance requirement for this year Also, I would like to apologize in advance because I will probably arrive about 15 minutes late I have to be downtown early that morning for a breakfast meeting, ... website This PIN can be used year after year There is no need to create a new PIN next year once you have made one this year This estimated time to create a PIN is about five minutes 61 Who is this... beverage manager in this hotel since he left his last job A work B is working C worked D has been working 27 I suppose you know ……operate this machine A to B how C how to D to how 28 This car is ………convenient... issues covered in your magazine The reason for my contacting you this morning is because I think I can be of some help to you at this time I came upon your job placement ad while browsing through