Kiểm tra và xử lý sự cố trong exchange server 2007

Ki m tra x lý s c Exchange Server 2007 Tài li u dành cho h c viên Giáo trình t p: Ki m tra x lý s c Exchange Server 2007 M c L c  Module 1: Introduction to Exchange Server Monitoring and Troubleshooting 2  Bài t p Cài đ t Monitor Exchange Servers Management Pack 2  Module 2: Monitoring and Troubleshooting Client Performance and Connectivity 9  Bài t p 1: Giám sát k t n i c a client 9  Bài t p 2: Kh c ph c s c v AutoDiscover 13  Bài t p 3: Kh c ph c s c v Client Access Server 17  Module 3: Troubleshooting Access to Resources and Messages 19  Bài t p 1: Kh c ph c s c v vi c truy c p Public Folder 19  Bài t p 2: Kh c ph c s c v Calendaring 21  Bài t p 3: Kh c ph c s c v Outlook Web Access 24  Module 4: Monitoring and Troubleshooting Mail Flow 28  Bài t p 1: C u hình MOM đ giám sát lu ng message 28  Bài t p 2: Kh c ph c s c phân phát Internet E-Mail 38  Bài t p 3: Kh c ph c s c l c Spam 43  Module 5: Monitoring and Troubleshooting Mailbox Servers 48  Bài t p 1: C u hình giám sát Mailbox Servers 48  Bài t p 2: Kh c ph c s c truy c p mailbox 51  Module 6: Monitoring and Troubleshooting External and Additional Services 57  Bài t p 1: C u hình giám sát d ch v ngo i biên 57  Bài t p 2: Kh c ph c s c c a d ch v ngo i biên có liên quan đ n Exchange Server 2007 63  Module 7: Identifying Trends in a Messaging System 67  Bài t p 1: ánh giá báo cáo hi u su t 67  VSIC Education Corporation Trang Ki m tra x lý s c Exchange Server 2007 Tài li u dành cho h c viên Module 1: Introduction to Exchange Server Monitoring and Troubleshooting Bài t p Cài đ t Monitor Exchange Servers Management Pack Chu n b Cài đ t Microsoft Operations Manager 2005 server EX02 tham gia domain Download Exchange 2007 Management Pack For MOM 2005 t Web site c a Microsoft, l u lên server EX02 Cài đ t Microsoft Exchange 2007 Management Pack For MOM 2005 Nh p đôi vào file Exchange2007ManagementPackForMOM2005.msi T i h p tho i Select Extract Folder, gi nguyên đ ng d n đ n v trí Exchange 2007 Management Pack For MOM 2005 s đ c rút trích Nh n Extract Nh n Close đ k t thúc Import Microsoft Exchange 2007 Management Pack For MOM 2005 Ch y MOM 2005 Administrator Console t Start Menu Trong MOM 2005 Administrator Console, nh n ph i vào Management Packs, ch n Import/Export Management Pack VSIC Education Corporation Trang Ki m tra x lý s c Exchange Server 2007 Tài li u dành cho h c viên Trên trang Welcome, nh n Next Trên trang Import or Export Management Packs, ch n Import Management Packs and/or reports, r i nh n Next VSIC Education Corporation Trang Ki m tra x lý s c Exchange Server 2007 Tài li u dành cho h c viên Trên trang Select a Folder and Choose Import Type, browse đ n th m c rút trích Exchange 2007 Management Pack ch n Import Management Packs only Trên trang Select Management Packs, gi nguyên thi t l p, nh n Next r i nh n Finish trang k t thúc VSIC Education Corporation Trang Ki m tra x lý s c Exchange Server 2007 Tài li u dành cho h c viên K t q a sau import Exchange 2007 Management Pack VSIC Education Corporation Trang Ki m tra x lý s c Exchange Server 2007 Tài li u dành cho h c viên Cài đ t MOM Agent Exchange Server 2007 Trong MOM 2005 Administrator Console, nh n Install Agent Trên trang Welcome, nh n Next Trên trang Method for Discovering Computers and Installing Agents, ch n Browse for or type in specific computer names r i nh n Next Trên trang Computer Names, ch n EX01, r i nh n Next VSIC Education Corporation Trang Ki m tra x lý s c Exchange Server 2007 Tài li u dành cho h c viên Trên trang Agent Installation Permissions, ch n Management Server Action Account, r i nh n Next Trên trang Agent Action Account, ch n Local System, r i nh n Next Trên trang Agent Installation Directory, gi nguyên thi t l p r i nh n Next Trên trang Completing the Install/Uninstall Agents Wizard, nh n Finish VSIC Education Corporation Trang Ki m tra x lý s c Exchange Server 2007 VSIC Education Corporation Tài li u dành cho h c viên Trang Ki m tra x lý s c Exchange Server 2007 Tài li u dành cho h c viên Module 2: Monitoring and Troubleshooting Client Performance and Connectivity Bài t p 1: Giám sát k t n i c a client K ch b n B n messaging administrator h th ng Có m t nhân viên IT than phi n r ng h g p nhi u s c liên quan đ n vi c k t n i t client đ n Exchange server B n c n tìm gi i pháp đ kh c ph c s c k t n i B n quy n đ nh s d ng MOM 2005 Microsoft Exchange Server User Monitor đ qu n lý Exchange Server 2007 C u hình MOM Exchange Management đ giám sát k t n i MAPI client Trên EX02, s d ng MOM 2005 Administrator console đ b sung EX01 vào nhóm Exchange Server 2007 Mailbox servers Trong MOM Administrator console, m Management Pack, m Computer Groups, nh n ph i vào Microsoft Exchange Mailbox Servers Trong h p tho i Microsoft Exchange Mailbox Servers Properties, vào tab Included Computer, nh n Add Ch n EX01 h p tho i Add Computer r i nh n OK VSIC Education Corporation Trang Ki m tra x lý s c Exchange Server 2007 Tài li u dành cho h c viên Nh n OK h p tho i Microsoft Exchange Mailbox Servers Properties Trên EX01, s d ng cmdlet Test-MAPIConnectivity đ ki m tra k t qu giám sát VSIC Education Corporation Trang 10 Ki m tra x lý s c Exchange Server 2007 Tài li u dành cho h c viên Trên trang Select Management Packs, nh n ch n MicrosoftWindowsActiveDirectory.akm r i nh n Next Nh n Finish đ k t thúc wizard L p l i t ng t b c đ c i đ t MicrosoftWindowsDNS.akm VSIC Education Corporation Trang 59 Ki m tra x lý s c Exchange Server 2007 Tài li u dành cho h c viên B sung EX01 vào nhóm máy c n giám sát Trong Administrator console, m Management Packs\ Computer Groups, nh n ph i vào Windows Server 2003 Domain Controllers, ch n Properties Trong h p th Properties, vào tab Included Computers, b xung EX01 vào danh sách VSIC Education Corporation Trang 60 Ki m tra x lý s c Exchange Server 2007 Tài li u dành cho h c viên L p b c đ b sung EX01 vào nhóm máy Microsofts Windows 2003 DNS Servers S d ng MOM Operator console đ theo dõi báo đ ng liên quan đ n d ch v Active Directory DNS VSIC Education Corporation Trang 61 Ki m tra x lý s c Exchange Server 2007 Tài li u dành cho h c viên Trên MOM server, vào Start\ All Programs\ Microsoft Operations Manager 2005\ Operator Console Trong Operator Console, m Alert Views, xem báo đ ng liên quan đ n d ch v EX01 VSIC Education Corporation Trang 62 Ki m tra x lý s c Exchange Server 2007 Tài li u dành cho h c viên Bài t p 2: Kh c ph c s c c a d ch v ngo i biên có liên quan đ n Exchange Server 2007 Chu n b Trên EX01, nh n Start, nh n Run, t i h p tho i Open, nh p C:\Labfiles_5051A\Module6\Lab6_PrepA.bat nh n ENTER Trên EX01, nh n Start, nh n Run, t i h p tho i Open, nh p C:\Labfiles_5051A\Module6\Lab6_PrepB.bat nh n ENTER K ch b n Các user than phi n r ng h không th đ ng nh p vào mailbox máy EX01 B n m Exchange Management Console nh n r ng mailbox database không đ c mount B n th mount mailbox database nh ng nh n đ c thông báo l i B n ph i gi i quy t tr c tr c nhanh t t đ m b o user có th đ ng nh p vào mailbox c a h Xác đ nh l i n Exchange Services không th kh i đ ng Trên EX01 th kh i đ ng d ch v Microsoft Exchange Information Store d ch v Microsoft Exchange System Attendant S d ng Event Viewer đ xác đ nh l i đ đ ng VSIC Education Corporation c hình thành d ch v không th kh i Trang 63 Ki m tra x lý s c Exchange Server 2007 Tài li u dành cho h c viên M Exchange Management Shell th xác đ nh Exchange Server v i l nh GetExchangeServer –Identity ex01.vsiclab.net [PS] C:\>Get-ExchangeServer -Identity ex01.vsiclab.net Get-ExchangeServer : No suitable domain controller was found in domain 'vsiclab.net' Errors: An Active Directory error 0x51 occurred when trying to check server 'ex01.vsiclab.net' suitability: 'The LDAP server is unavailable.' At line:1 char:19 + Get-ExchangeServer 250) - Hub Transport Active Mailbox Delivery Queue Length - sustained for minutes Yellow(>200) - Hub Transport Active Non-Smtp Delivery Queue Length - sustained for minutes - Red(>250) - Hub Transport Active Non-Smtp Delivery Queue Length - sustained for minutes - Yellow(>200) - Hub Transport Active Remote Delivery Queue Length - sustained for minutes Red(>250) - Hub Transport Active Remote Delivery Queue Length - sustained for minutes Yellow(>200) - Hub Transport Aggregate Delivery Queue Length (All Queues) - sustained for minutes - Red(>5000) - Hub Transport Aggregate Delivery Queue Length (All Queues) - sustained for minutes - Yellow(>3000) - Hub Transport Delay DSNs - increase over 60 minutes - Yellow(>10) Red(>20) Hub Transport ESE Log Generation Checkpoint Depth - Red(>800) - Hub Transport ESE Log Generation Checkpoint Depth - Yellow(>500) - Hub Transport Failure DSNs Total - increase over 60 minutes - Yellow(>30) Red(>40) - Hub Transport Largest Delivery Queue Length - sustained for minutes Red(>250) - Hub Transport Largest Delivery Queue Length - sustained for minutes Yellow(>200) - Hub Transport Poison Queue Length - sustained for minutes Red(>5) - Hub Transport Poison Queue Length - sustained for minutes - Yellow(>1) - Hub Transport Retry Mailbox Delivery Queue Length - sustained for minutes Red(>250) - Hub Transport Retry Mailbox Delivery Queue Length - sustained for minutes Yellow(>200) - Hub Transport Retry Non-Smtp Delivery Queue Length - sustained for minutes Red(>250) - Hub Transport Retry Non-Smtp Delivery Queue Length - sustained for minutes Yellow(>200) - Hub Transport Retry Remote Delivery Queue Length - sustained for minutes - Trang 71 Ki m tra x lý s c Exchange Server 2007 Server Role HubTransport HubTransport HubTransport HubTransport HubTransport ClientAccess ClientAccess ClientAccess ClientAccess Common Common Common Common Common Common Common Common Common Common EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport Tài li u dành cho h c viên Rule Red(>250) - Hub Transport Transport Retry Remote Delivery Queue Length - sustained for minutes Yellow(>200) - Hub Transport Transport Submission Queue Length - sustained for minutes - Red(>250) Hub Transport Transport Submission Queue Length - sustained for minutes - Yellow(>150) - Hub Transport Transport Unreachable Queue Length - sustained for minutes - Red(>250) Hub Transport Transport Unreachable Queue Length - sustained for minutes Yellow(>150) - Hub Transport FileDistributionService MSExchangeFDS:OAB: Download Task Queued - sustained for 10 hours - Red (>1) FileDistributionService MSExchangeFDS:OAB: Download Tasks Completed - sustained for 24 hours - Red (= 0) FileDistributionService MSExchangeFDS:OAB: Download Tasks Queued - sustained for 10 hours - Red (>10) FileDistributionService MSExchangeFDS:OAB: Download Tasks Queued - sustained for 10 hours - Yellow (>5) Server Disk % Free Space low - Red(50msec) ADAccess LDAP Search Timeouts - sustained for minutes - Red(>20) ADAccess LDAP Search Timeouts - sustained for minutes - Yellow(>10) Transport Active Mailbox Delivery Queue Length - sustained for minutes Red(>250) - Edge Transport Transport Active Mailbox Delivery Queue Length - sustained for minutes Yellow(>200) - Edge Transport Transport Active Non-Smtp Delivery Queue Length - sustained for minutes - Red(>250) - Edge Transport Transport Active Non-Smtp Delivery Queue Length - sustained for minutes - Yellow(>200) - Edge Transport Transport Active Remote Delivery Queue Length - sustained for minutes Red(>250) - Edge Transport Transport Active Remote Delivery Queue Length - sustained for minutes Yellow(>200) - Edge Transport Transport Aggregate Delivery Queue Length (All Queues) - sustained for minutes - Red(>5000) - Edge Transport Transport Aggregate Delivery Queue Length (All Queues) - sustained for minutes - Yellow(>3000) - Edge Transport Transport Delay DSNs - increase over 60 minutes - Yellow(>10) Red(>20) Edge Transport Transport ESE Log Generation Checkpoint Depth - Red(>60000) - Edge Transport Transport ESE Log Generation Checkpoint Depth - Yellow(>1000) - Edge Transport Transport Failure DSNs Total - increase over 60 minutes - Yellow(>30) Red(>40) - Edge Transport Transport Largest Delivery Queue Length - sustained for minutes Red(>250) - Edge Transport Transport Largest Delivery Queue Length - sustained for minutes Yellow(>200) - Edge Transport Transport Poison Queue Length - sustained for minutes Red(>5) - Edge Transport Transport Poison Queue Length - sustained for minutes - Yellow(>1) - Edge VSIC Education Corporation Component Trang 72 Ki m tra x lý s c Exchange Server 2007 Server Role EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport EdgeTransport Mailbox Mailbox Mailbox Mailbox Mailbox Mailbox Mailbox Mailbox Mailbox Mailbox Mailbox Mailbox Mailbox Mailbox Mailbox Mailbox Mailbox Mailbox Mailbox Mailbox Tài li u dành cho h c viên Rule Transport Transport Retry Mailbox Delivery Queue Length - sustained for minutes Red(>250) - Edge Transport Transport Retry Mailbox Delivery Queue Length - sustained for minutes Yellow(>200) - Edge Transport Transport Retry Non-Smtp Delivery Queue Length - sustained for minutes Red(>250) - Edge Transport Transport Retry Non-Smtp Delivery Queue Length - sustained for minutes Yellow(>200) - Edge Transport Transport Retry Remote Delivery Queue Length - sustained for minutes Red(>250) - Edge Transport Transport Retry Remote Delivery Queue Length - sustained for minutes Yellow(>200) - Edge Transport Transport Submission Queue Length - sustained for minutes - Red(>250) Edge Transport Transport Submission Queue Length - sustained for minutes - Yellow(>150) - Edge Transport Transport Unreachable Queue Length - sustained for minutes - Red(>250) Edge Transport Transport Unreachable Queue Length - sustained for minutes Yellow(>150) - Edge Transport InformationStore Disk Read Latency - sustained for minutes - Red(>50 msec) InformationStore Disk Read Latency - sustained for minutes Yellow(>20 msec) InformationStore Disk Write Latency - sustained for minutes - Red(>50 msec) InformationStore Disk Write Latency - sustained for minutes Yellow(>20 msec) InformationStore ESE Log Bytes Write/sec - Red(>1024000) – Mailbox InformationStore ESE Log Bytes Write/sec - Yellow(>512000) – Mailbox InformationStore ESE Log Generation Checkpoint Depth - Red(>800) - Mailbox InformationStore ESE Log Generation Checkpoint Depth - Yellow(>500) - Mailbox InformationStore Information Store: Version buckets allocated - Red(>2000) InformationStore Information Store: Version buckets allocated - Yellow(>1800) ContinuousReplication MSExchange Replication: CopyQueueLength - sustained for minutes - Red(>15) ContinuousReplication MSExchange Replication: CopyQueueLength sustained for minutes - Yellow(>7) ContinuousReplication MSExchange Replication: ReplayQueueLength - sustained for minutes - Red(>50) ContinuousReplication MSExchange Replication: ReplayQueueLength - sustained for minutes - Yellow(>20) InformationStore Public Store: Messages Queued for Submission - sustained for 15 minutes - Yellow(>25) InformationStore Public Store: Receive Queue Size - sustained for 15 minutes Yellow(>25) InformationStore RPC Averaged Latency - sustained for minutes - Red(>70 msec) InformationStore RPC Averaged Latency - sustained for minutes - Yellow(>50 msec) InformationStore RPC Requests – sustained for minutes – Red(>50) InformationStore RPC Requests – sustained for minutes – Yellow(>25) VSIC Education Corporation Component Trang 73 [...]... authentication, VSIC Education Corporation Trang 25 Ki m tra và x lý s c trong Exchange Server 2007 Kh i đ ng l i d ch v IIS đ đ o b o nh ng thay đ i đ VSIC Education Corporation Tài li u dành cho h c viên c áp d ng Trang 26 Ki m tra và x lý s c trong Exchange Server 2007 VSIC Education Corporation Tài li u dành cho h c viên Trang 27 Ki m tra và x lý s c trong Exchange Server 2007 Tài li u dành cho h c viên Module... nh n Administrator Console Trong Administrator console, m Management Packs, nh n vào Computer Groups Trong Computer Groups, nh n ph i vào Exchange Server 2007 Hub Transport and Edge Transport Servers computer group, và nh n Properties Trong h p tho i Properties, vào tab Included Computers Nh n Add, và ch n Hub Transport và Edge Transport server n u ch a đ c ch n r i nh n OK Trong Administrator console,... Corporation Trang 35 Ki m tra và x lý s c trong Exchange Server 2007 Tài li u dành cho h c viên Trong MOM 2005 Administrator Console, nh n Administration, và nh n Global Settings Trong details pane, nh n đôi vào Email Server Trong h p tho i Email Server Properties, t i tr ng Server Name, nh p ex01.vsiclab.net, trong tr ng Return Address, nh p MOMServerAlert@vsiclab.net, và nh n OK VSIC Education Corporation Trang... truy c p vào mailbox VSIC Education Corporation Trang 17 Ki m tra và x lý s c trong Exchange Server 2007 Tài li u dành cho h c viên 3 Xác đ nh tr c tr c là do Client Access server hay do Mailbox server mà đ c truy c p b i Client Access server S d ng Exchange Management Shell đ ki m tra k t n i đ n Client Access server và Mailbox server Kh c ph c s c và ki m tra k t qu VSIC Education Corporation Trang... nh p giá tr 2, r i nh n Next VSIC Education Corporation Trang 31 Ki m tra và x lý s c trong Exchange Server 2007 Tài li u dành cho h c viên Trong h p tho i Threshold Rule Properties – Alert, ch n Generate Alert, r i nh n Next hai l n VSIC Education Corporation Trang 32 Ki m tra và x lý s c trong Exchange Server 2007 Tài li u dành cho h c viên Trong h p tho i Threshold Rule Properties – Responses, nh... Rules Group\ Microsoft Exchange Server\ Exchange 2007\ Common Components\ Hub Transport and Edge Transport\ Transport, nh n ph i vào Performance Rules, ch n Create Performance Rule VSIC Education Corporation Trang 28 Ki m tra và x lý s c trong Exchange Server 2007 Tài li u dành cho h c viên Trong h p tho i Performance Rule Type, nh n Compare Performance Data (threshold), r i nh n Next Trong h p tho i Threshold... Corporation Trang 29 Ki m tra và x lý s c trong Exchange Server 2007 Tài li u dành cho h c viên Trong h p tho i Windows NT Counter Provider Properties, nh n Browse, và ch n Remote Computer Trong tr ng Remote Computer, nh p EX01 r i nh n OK Trong tr ng Object, ch n MS Exchange Transport Queues Trong tr ng Counter, ch n counter Unreachable Queue Length, và ch n Sample every là 60 giây R i nh n OK, và nh n... to a Notification Group Trong h p tho i Send a notification to a Notification Group, ch n Mail Administrators và nh n Modify VSIC Education Corporation Trang 33 Ki m tra và x lý s c trong Exchange Server 2007 Tài li u dành cho h c viên Trong h p tho i Notification Group Properties, nh n New Operator Trong h p tho i Operator Properties – General, nh p Administrator, và nh n Next Trong h p tho i Email... Trong h p tho i Email this operator, nh p Administrator@vsiclab.net, và nh n Next ba l n m b o Administrator đã n m trong c t Group operators, nh n OK hai l n, và click Next VSIC Education Corporation Trang 34 Ki m tra và x lý s c trong Exchange Server 2007 Tài li u dành cho h c viên Trong h p tho i Threshold Rule Properties – Knowledge Base, nh n Next Trong tr ng Rule Name, c a h p tho i Threshold Rule... Exchange Management Console đ ki m tra mailbox c a Harry đã đ c c u hình đúng VSIC Education Corporation Trang 13 Ki m tra và x lý s c trong Exchange Server 2007 3 Tài li u dành cho h c viên m b o Harry có các permission c n thi t đ truy c p mailbox S d ng Exchange Management Shell đ ki m tra permission mailbox c a Harry 4 Ki m tra c u hình Autodiscover trên EX01 và EX02 S d ng IIS Manager đ ki m tra ... Exchange 2007 Management Pack VSIC Education Corporation Trang Ki m tra x lý s c Exchange Server 2007 Tài li u dành cho h c viên Cài đ t MOM Agent Exchange Server 2007 Trong MOM 2005 Administrator... nhóm Exchange Server 2007 Mailbox servers Trong MOM Administrator console, m Management Pack, m Computer Groups, nh n ph i vào Microsoft Exchange Mailbox Servers Trong h p tho i Microsoft Exchange. .. i vào Exchange Server 2007 Hub Transport and Edge Transport Servers computer group, nh n Properties Trong h p tho i Properties, vào tab Included Computers Nh n Add, ch n Hub Transport Edge Transport