APPENDIX 1: SURVEY QUESTIONNAIRE Section A Building information Instruction: Please answer the questions based on an office building in which you are managing or have recently managed by filling in the blanks or click on the provided. a. Please click on the type of building tenancy and fill in the occupancy rate in the space provided. Type of building tenancy Singular tenancy Multiple tenancy b. Type of ownership: Occupancy rate No. of people in the organization (approx.): ………… No. of tenants (approx.): …………. Government Private Others (please specify): …………………. c. Location of office building (eg. Clementi) : ………………….. d. Height of building : ………………….. storeys e. Building construction cost (approx.) : S$ ………………….. million f. : ………………….. years Age of building g. GFA of building : ………………….. square meter (m2) h. Type of Facilities management for this building: In-house Outsourced Hybrid (combination of in-house and outsource). Percentage outsource: ____ % Others (please specify): ……………………. i. Frequency of review of Facilities Management (FM) policy: Monthly Half a year Yearly Others (please specify): ……………………. j. Frequency of review of Building Management Plan: Monthly Half a year Yearly Others (please specify): ……………………. k. The type of management system that is in place: (tick all that applies) Quality Management System (QMS) Environmental Management System (EMS) Sustainability Management System (SMS) l. Type of Green Mark Award (Green Mark for Existing Building, GM-EB) obtained for this building: Green Mark Platinum Green Mark GoldPlus Green Mark Gold Green Mark Certified Not available (No Green Mark certification) m. Yearly Maintenance budget allocated to the following building components: (in %) Building components Percentage (%) General building maintenance (includes external facade, roof, building fabric work and architectural finishes) .................. % Civil and Structures .................. % M&E Services .................. % External landscaping .................. % Security .................. % Cleaning and housekeeping .................. % Others: (please specify: …………………………………………) .................. % Total 100 % 159 Section B Performance measurement Instruction: Please answer the questions based on the office building identified in Section A. 1. Economic Business turnover a. Organization annual turnover $50 million Sustainable development funding b. Is there any budget provided by organization to manage building in a sustainable way? No Yes. Please specify the amount: approx S$............... Is there any funding provided by government to manage building in a sustainable way? No Yes. Please specify the amount: approx S$............... Operating cost c. Energy usage: How much is the average monthly energy consumption? ………..………. kWh d. Water usage: How much is the average monthly water consumption? ………..……….. litre Maintenance cost Please indicate the % of the following maintenance programs that are adopted for the building management? (state 0% if the practice is not in use) e. Reactive maintenance (Response to equipment malfunctions) f. Preventive maintenance (Scheduled/periodic maintenance to sustain or extend its useful life) g. Predictive maintenance (to diagnosed and detect on possible defects) h. Reliability centered maintenance, RCM (analyzing the system performance in terms of the impact of a failure and then mitigating those results by design, detection, or effective maintenance) Total Percentage (%) .................. % …............... % …............... % …............... % 100% Please use the drop-down tool to select the rating scale: 1= Not at all 2= To a very little extent 3= To a little extent 4= To some extent 5= To a moderate extent 6= To a great extent 7= To a very great extent 2. Social Occupant’s performance and satisfaction Please rate to what extent does the working environment in the building affect the staff on the following: a. Absenteeism b. Productivity level c. Staff recruitment and retention d. Complaints / Feedback e. Health and safety Customer’s/client’s satisfaction 160 Employees f. To what extent does FM division receive complaints and feedback 1 2 3 4 5 6 from customer/client on the facilities provided? g. To what extent does FM division take effort in 1 2 3 4 5 6 preserving/conserving existing building heritage? h. To what extent the Workplace Safety and Health Act (WSHA) is 1 2 3 4 5 6 implemented? i. To what extent does FM division receive complaint and feedback from the public on the facilities provided for following issues? i. Air pollution 1 2 3 4 5 6 ii. Water pollution 1 2 3 4 5 6 iii. Noise pollution 1 2 3 4 5 6 iv. Health and safety 1 2 3 4 5 6 7 7 7 7 7 7 7 3. Environmental Resource Conservation a. To what extent energy efficient features facilities are in place? 1 2 3 4 5 6 7 Please specify what are the energy efficiency techniques or technologies adopted for this building: ………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………. b. To what extent water efficiency measures are in place? 1 2 3 4 5 6 7 Please specify what are the water efficiency techniques or technologies adopted for this building: ………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………. Waste Management c. To what extent is each of the following practices implemented for office waste (e.g. cardboard, drinks containers, paper, stationery items and etc.)? i. Reduce (eg. default setting for double-side printing and etc.) 1 2 3 4 5 6 7 ii. Reuse (eg. reuse toner cartridges and etc.) 1 2 3 4 5 6 7 iii. Recycle (eg. separate office waste into recycling bin and etc.) 1 2 3 4 5 6 7 Procurement Policy d. To what extent locally sourced materials/products are used for 1 2 3 4 5 6 7 the building maintenance and replacement? e. To what extent recycled content materials/products are procured 1 2 3 4 5 6 7 for the building maintenance and replacement? f. To what extent green products (e.g. devices with water efficiency 1 2 3 4 5 6 7 labels, WELS) are used for the building facilities? Indoor Environmental Quality g. To what extent does FM division receive complaints from staff in the building on the following? i. Thermal comfort 1 2 3 4 5 6 7 ii. Indoor air pollutants 1 2 3 4 5 6 7 iii. Visual comfort 1 2 3 4 5 6 7 iv. Noise level 1 2 3 4 5 6 7 v. Space allocation (e.g. layout) 1 2 3 4 5 6 7 Transportation h. What is the ratio between car parking spaces to building occupants? (example of ratio: each person has one parking space available for him/her, the ratio will be 1parking:1person) 1.0 per person i. How long does it take to walk to the nearest public transport location, e.g. bus stop, MRT station? 20mins j. To what extent does the needs of disabled people met within the 1 2 3 4 5 6 7 facilities? 161 Section C Instruction: Sustainable facilities management practices and their importance Please rate the importance of each of the following items to the management of the office buildings in GENERAL. (please circle) Definition of Sustainable Facilities Management (SFM) “The activity which encompasses multiple disciplines to ensure functionality of the built and live environment by creating a balance between environmental, social and economic aspects into the profession.” (GreenVision FM©, 2009). Note: Rating Scale 1= 2= 3= 4= 5= 6= 7= Not important Slightly important Somewhat important Moderately important Important Very important Extremely important 1. How would you rate the importance of each of the following items to achieve Sustainable Facilities Management (SFM)? a. Economic b. Social c. Environmental 2. To what extent do you think SFM practice is able to generate better financial return to the organization? 3. To what extent do you think providing an adequate budget for sustainable facilities management by organization is important to achieve SFM? 4. To what extent do you think providing a funding/incentive for sustainable facilities management by the government is important to achieve SFM? 5. Please rate the importance of the following items with respect to minimizing operating cost: 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 6 6 6 6 7 7 7 7 1 2 3 4 5 6 7 1 2 3 4 5 6 7 a. Energy consumption b. Water consumption 6. Please rate the importance of the following maintenance programs with respect to minimizing maintenance cost: 1 1 2 2 3 3 4 4 5 5 6 6 7 7 a. Reactive maintenance b. Preventive maintenance c. Predictive maintenance d. Reliability-centered maintenance (RCM) 7. Please rate the importance of the following considerations when evaluating occupants’/employees’ performance. 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 6 6 6 6 7 7 7 7 a. Absenteeism b. Productivity level 8. Please rate the importance of the following considerations when evaluating occupants’/employees’ satisfaction. 1 1 2 2 3 3 4 4 5 5 6 6 7 7 162 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 6 6 6 6 7 7 7 7 1 2 3 4 5 6 7 1 2 3 4 5 6 7 a. Health and safety hazards b. Air pollution c. Water pollution d. Noise pollution 13. Please rate the importance of organization’s effort in the following to minimize the impacts of building on the environment. 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 6 6 6 6 7 7 7 7 a. Energy efficiency b. Water efficiency 14. Please rate the importance of the following office waste management to minimize the impacts of building on environment. 1 1 2 2 3 3 4 4 5 5 6 6 7 7 a. Reduce b. Reuse c. Recycle 15. Please rate the importance of the following procurement practices to minimize the impacts of building on environment. 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 7 7 7 a. Locally available products/materials/building components b. Green product/material/building components c. Recycled-content products/materials/building components (e.g. recycled glassware, carpet, cleaning supplies and etc.) 16. Please rate the importance of the following variables to be considered in indoor environment quality. 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 7 7 7 a. Thermal comfort b. Indoor air quality c. Visual comfort d. Noise level e. Space allocation 17. Please rate the importance of the following measures to meet the needs of building occupants. 1 1 1 1 1 2 2 2 2 2 3 3 3 3 3 4 4 4 4 4 5 5 5 5 5 6 6 6 6 6 7 7 7 7 7 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 6 6 6 7 7 7 9. 10. 11. 12. a. Staff recruitment & retention b. Complaints/feedback c. Health & safety Please rate the importance of organization being able to provide facilities that satisfy customer/client. Please rate the importance of FM department in taking effort in preservation/conservation of heritage related features of the building. Please rate the importance of FM department in implementing Workplace Safety and Health Act (WSHA). Please rate the importance of organization’s effort in reducing the following items to gain public’s satisfaction. a. Adequate car parks b. Public transportation within walking distance c. Disabled people 163 Section E Background information About yourself a. Email address (optional) b. c. d. e. f. g. : ……………………………………………………………………………………………………… (If you would like to have a summary of the research findings, please leave your email address) Your age: 65 yrs Please indicate your highest educational qualification: Diploma Undergraduate Degree Postgraduate Degree Others (please specify): ………………………………… Profession : ……………………………………………………………………………………………………… Position/designation : ……………………………………………………………………………………………………… Working experience in FM : …………… Years Please rate your knowledge in Sustainable Facilities Management (Please circle) Very low Neutral Very high 1 2 3 4 5 6 7 About your organization a. What type of organization do you work for? End-user (e.g. in-house facilities management department) Facilities Management Company (e.g. outsourced providers of full FM services to client organization) FM product supplier FM consultant Other (please specify): ………………………………… b. How long have you been working for this organization? ……………… Years c. Age of business: ……………. Years d. To what extent your organization has a sustainability policy related to Facilities Management? 1 2 3 4 5 6 7 e. To what extent your organization has a separate report related to sustainability? e.g. Corporate Responsibility Report. 1 2 3 4 5 6 7 164 ... Please rate the importance of each of the following items to the management of the office buildings in GENERAL (please circle) Definition of Sustainable Facilities Management (SFM) “The activity... adequate budget for sustainable facilities management by organization is important to achieve SFM? To what extent you think providing a funding/incentive for sustainable facilities management by... station? 20 mins j To what extent does the needs of disabled people met within the facilities? 161 Section C Instruction: Sustainable facilities management practices and