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APPENDIX 1: SURVEY QUESTIONNAIRE
Section A
Building information
Instruction:
Please answer the questions based on an office building in which you are managing
or have recently managed by filling in the blanks or click on the provided.
a. Please click on the type of building tenancy and fill in the occupancy rate in the space provided.
Type of building tenancy
Singular tenancy
Multiple tenancy
b. Type of ownership:
Occupancy rate
No. of people in the organization (approx.): …………
No. of tenants (approx.): ………….
Government
Private
Others (please specify): ………………….
c. Location of office building (eg. Clementi)
: …………………..
d. Height of building
: ………………….. storeys
e. Building construction cost (approx.)
: S$ ………………….. million
f.
: ………………….. years
Age of building
g. GFA of building
: ………………….. square meter (m2)
h. Type of Facilities management for this building:
In-house
Outsourced
Hybrid (combination of in-house and outsource). Percentage outsource: ____ %
Others (please specify): …………………….
i.
Frequency of review of Facilities Management (FM) policy:
Monthly
Half a year
Yearly
Others (please specify): …………………….
j.
Frequency of review of Building Management Plan:
Monthly
Half a year
Yearly
Others (please specify): …………………….
k. The type of management system that is in place: (tick all that applies)
Quality Management System (QMS)
Environmental Management System (EMS)
Sustainability Management System (SMS)
l.
Type of Green Mark Award (Green Mark for Existing Building, GM-EB) obtained for this building:
Green Mark Platinum
Green Mark GoldPlus
Green Mark Gold
Green Mark Certified
Not available (No Green Mark certification)
m. Yearly Maintenance budget allocated to the following building components: (in %)
Building components
Percentage (%)
General building maintenance (includes external facade,
roof, building fabric work and architectural finishes)
.................. %
Civil and Structures
.................. %
M&E Services
.................. %
External landscaping
.................. %
Security
.................. %
Cleaning and housekeeping
.................. %
Others: (please specify: …………………………………………)
.................. %
Total
100 %
159
Section B
Performance measurement
Instruction:
Please answer the questions based on the office building identified in Section A.
1. Economic
Business turnover
a. Organization annual turnover
$50 million
Sustainable development funding
b. Is there any budget provided by organization to manage building in a sustainable way?
No
Yes. Please specify the amount: approx S$...............
Is there any funding provided by government to manage building in a sustainable way?
No
Yes. Please specify the amount: approx S$...............
Operating cost
c. Energy usage: How much is the average monthly energy consumption?
………..………. kWh
d. Water usage: How much is the average monthly water consumption?
………..……….. litre
Maintenance cost
Please indicate the % of the following maintenance programs that are
adopted for the building management? (state 0% if the practice is not
in use)
e. Reactive maintenance (Response to equipment malfunctions)
f. Preventive maintenance (Scheduled/periodic maintenance to
sustain or extend its useful life)
g. Predictive maintenance (to diagnosed and detect on possible
defects)
h. Reliability centered maintenance, RCM (analyzing the system
performance in terms of the impact of a failure and then mitigating
those results by design, detection, or effective maintenance)
Total
Percentage (%)
.................. %
…............... %
…............... %
…............... %
100%
Please use the drop-down tool to select the rating scale:
1= Not at all
2= To a very little extent
3= To a little extent
4= To some extent
5= To a moderate extent
6= To a great extent
7= To a very great extent
2. Social
Occupant’s performance and satisfaction
Please rate to what extent does the working
environment in the building affect the staff
on the following:
a. Absenteeism
b. Productivity level
c. Staff recruitment and retention
d. Complaints / Feedback
e. Health and safety
Customer’s/client’s satisfaction
160
Employees
f.
To what extent does FM division receive complaints and feedback 1 2 3 4 5 6
from customer/client on the facilities provided?
g. To what extent does FM division take effort in
1 2 3 4 5 6
preserving/conserving existing building heritage?
h. To what extent the Workplace Safety and Health Act (WSHA) is
1 2 3 4 5 6
implemented?
i. To what extent does FM division receive complaint and feedback from the public on the
facilities provided for following issues?
i. Air pollution
1 2 3 4 5 6
ii. Water pollution
1 2 3 4 5 6
iii. Noise pollution
1 2 3 4 5 6
iv. Health and safety
1 2 3 4 5 6
7
7
7
7
7
7
7
3. Environmental
Resource Conservation
a. To what extent energy efficient features facilities are in place?
1 2 3 4 5 6 7
Please specify what are the energy efficiency techniques or technologies adopted for this
building: …………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………….
b. To what extent water efficiency measures are in place?
1 2 3 4 5 6 7
Please specify what are the water efficiency techniques or technologies adopted for this
building: …………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………….
Waste Management
c. To what extent is each of the following practices implemented for office waste (e.g.
cardboard, drinks containers, paper, stationery items and etc.)?
i. Reduce (eg. default setting for double-side printing and etc.)
1 2 3 4 5 6 7
ii. Reuse (eg. reuse toner cartridges and etc.)
1 2 3 4 5 6 7
iii. Recycle (eg. separate office waste into recycling bin and etc.)
1 2 3 4 5 6 7
Procurement Policy
d. To what extent locally sourced materials/products are used for
1 2 3 4 5 6 7
the building maintenance and replacement?
e. To what extent recycled content materials/products are procured 1 2 3 4 5 6 7
for the building maintenance and replacement?
f. To what extent green products (e.g. devices with water efficiency 1 2 3 4 5 6 7
labels, WELS) are used for the building facilities?
Indoor Environmental Quality
g. To what extent does FM division receive complaints from staff in the building on the
following?
i. Thermal comfort
1 2 3 4 5 6 7
ii. Indoor air pollutants
1 2 3 4 5 6 7
iii. Visual comfort
1 2 3 4 5 6 7
iv. Noise level
1 2 3 4 5 6 7
v. Space allocation (e.g. layout)
1 2 3 4 5 6 7
Transportation
h. What is the ratio between car parking spaces to building occupants? (example of ratio: each
person has one parking space available for him/her, the ratio will be 1parking:1person)
1.0 per person
i. How long does it take to walk to the nearest public transport location, e.g. bus stop, MRT
station?
20mins
j. To what extent does the needs of disabled people met within the
1 2 3 4 5 6 7
facilities?
161
Section C
Instruction:
Sustainable facilities management practices and their importance
Please rate the importance of each of the following items to the management of the
office buildings in GENERAL. (please circle)
Definition of Sustainable Facilities Management (SFM)
“The activity which encompasses multiple disciplines to ensure functionality of the
built and live environment by creating a balance between environmental, social and
economic aspects into the profession.” (GreenVision FM©, 2009).
Note:
Rating Scale
1=
2=
3=
4=
5=
6=
7=
Not important
Slightly important
Somewhat important
Moderately important
Important
Very important
Extremely important
1. How would you rate the importance of each of the following
items to achieve Sustainable Facilities Management (SFM)?
a. Economic
b. Social
c. Environmental
2. To what extent do you think SFM practice is able to generate
better financial return to the organization?
3. To what extent do you think providing an adequate budget for
sustainable facilities management by organization is important
to achieve SFM?
4. To what extent do you think providing a funding/incentive for
sustainable facilities management by the government is
important to achieve SFM?
5. Please rate the importance of the following items with respect
to minimizing operating cost:
1
1
1
1
2
2
2
2
3
3
3
3
4
4
4
4
5
5
5
5
6
6
6
6
7
7
7
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
a. Energy consumption
b. Water consumption
6. Please rate the importance of the following maintenance
programs with respect to minimizing maintenance cost:
1
1
2
2
3
3
4
4
5
5
6
6
7
7
a. Reactive maintenance
b. Preventive maintenance
c. Predictive maintenance
d. Reliability-centered maintenance (RCM)
7. Please rate the importance of the following considerations when
evaluating occupants’/employees’ performance.
1
1
1
1
2
2
2
2
3
3
3
3
4
4
4
4
5
5
5
5
6
6
6
6
7
7
7
7
a. Absenteeism
b. Productivity level
8. Please rate the importance of the following considerations when
evaluating occupants’/employees’ satisfaction.
1
1
2
2
3
3
4
4
5
5
6
6
7
7
162
1
1
1
1
2
2
2
2
3
3
3
3
4
4
4
4
5
5
5
5
6
6
6
6
7
7
7
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
a. Health and safety hazards
b. Air pollution
c. Water pollution
d. Noise pollution
13. Please rate the importance of organization’s effort in the
following to minimize the impacts of building on the
environment.
1
1
1
1
2
2
2
2
3
3
3
3
4
4
4
4
5
5
5
5
6
6
6
6
7
7
7
7
a. Energy efficiency
b. Water efficiency
14. Please rate the importance of the following office waste
management to minimize the impacts of building on
environment.
1
1
2
2
3
3
4
4
5
5
6
6
7
7
a. Reduce
b. Reuse
c. Recycle
15. Please rate the importance of the following procurement
practices to minimize the impacts of building on environment.
1
1
1
2
2
2
3
3
3
4
4
4
5
5
5
6
6
6
7
7
7
a. Locally available products/materials/building components
b. Green product/material/building components
c. Recycled-content products/materials/building components
(e.g. recycled glassware, carpet, cleaning supplies and etc.)
16. Please rate the importance of the following variables to be
considered in indoor environment quality.
1
1
1
2
2
2
3
3
3
4
4
4
5
5
5
6
6
6
7
7
7
a. Thermal comfort
b. Indoor air quality
c. Visual comfort
d. Noise level
e. Space allocation
17. Please rate the importance of the following measures to meet
the needs of building occupants.
1
1
1
1
1
2
2
2
2
2
3
3
3
3
3
4
4
4
4
4
5
5
5
5
5
6
6
6
6
6
7
7
7
7
7
1
1
1
2
2
2
3
3
3
4
4
4
5
5
5
6
6
6
7
7
7
9.
10.
11.
12.
a. Staff recruitment & retention
b. Complaints/feedback
c. Health & safety
Please rate the importance of organization being able to provide
facilities that satisfy customer/client.
Please rate the importance of FM department in taking effort in
preservation/conservation of heritage related features of the
building.
Please rate the importance of FM department in implementing
Workplace Safety and Health Act (WSHA).
Please rate the importance of organization’s effort in reducing
the following items to gain public’s satisfaction.
a. Adequate car parks
b. Public transportation within walking distance
c. Disabled people
163
Section E
Background information
About yourself
a. Email address (optional)
b.
c.
d.
e.
f.
g.
: ………………………………………………………………………………………………………
(If you would like to have a summary of the research findings, please
leave your email address)
Your age:
65 yrs
Please indicate your highest educational qualification:
Diploma
Undergraduate Degree
Postgraduate Degree
Others (please specify): …………………………………
Profession
: ………………………………………………………………………………………………………
Position/designation
: ………………………………………………………………………………………………………
Working experience in FM : …………… Years
Please rate your knowledge in Sustainable Facilities Management (Please circle)
Very low
Neutral
Very high
1
2
3
4
5
6
7
About your organization
a. What type of organization do you work for?
End-user (e.g. in-house facilities management department)
Facilities Management Company (e.g. outsourced providers of full FM services to client
organization)
FM product supplier
FM consultant
Other (please specify): …………………………………
b. How long have you been working for this organization? ……………… Years
c. Age of business: ……………. Years
d. To what extent your organization has a sustainability policy related to Facilities Management?
1
2
3
4
5
6
7
e. To what extent your organization has a separate report related to sustainability?
e.g. Corporate Responsibility Report.
1
2
3
4
5
6
7
164
... Please rate the importance of each of the following items to the management of the office buildings in GENERAL (please circle) Definition of Sustainable Facilities Management (SFM) “The activity... adequate budget for sustainable facilities management by organization is important to achieve SFM? To what extent you think providing a funding/incentive for sustainable facilities management by... station? 20 mins j To what extent does the needs of disabled people met within the facilities? 161 Section C Instruction: Sustainable facilities management practices and
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