What are the neww seven tools

The New Seven Q.C. Tools A Training Presentation on the N7 By Christopher Diaz What are the New Seven Q.C. Tools  Affinity Diagrams  Relations Diagrams  Tree Diagrams  Matrix Diagrams Arrow Diagrams  Process Decision Program Charts  Matrix Data Analysis  History of the New Seven Q.C. Tools Slide 0f     Committee of J.U.S.E. - 1972 Aim was to develop more QC techniques with design approach Work in conjunction with original Basic Seven Tools New set of methods (N7) - 1977 History of the New Seven Q.C. Tools Slide 0f    Developed to organize verbal data diagrammatically. Basic tools effective for data analysis, process control, and quality improvement (numerical data) Used together increases TQM effectiveness What are the Basic Seven Q.C. Tools?  Flow Charts  Run Charts  Histograms  Pareto Diagrams Cause and Effect Diagrams  Scatter Diagrams   Control Charts Relation Between New Seven Q.C. Tools and Basic Seven Tools FACTS Data Numerical Data Verbal Data Define problem after collecting numerical data Define problem before collecting numerical data The Basic Seven Tools •Analytical approach The Seven New Tools Organize •Generate Ideas •Formulate plans Information Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984) Benefits of Incorporating New Seven Q.C. Tools Slide 0f Enhanced Capabilities  Organize verbal data  Generate ideas  Improve planning  Eliminate errors and omissions  Explain problems intelligibly  Secure full cooperation  Persuade powerfully Benefits of Incorporating New Seven Q.C. Tools Slide 0f Enhanced Keys to Organizational Reform  Assess situations from various angles  Clarify the desired situation  Prioritize tasks effectively  Proceed systematically  Anticipate future events  Change proactively  Get things right the first time Benefits of Incorporating New Seven Q.C. Tools Slide 0f Five Objectives of Organizational Reform which will establish a Culture that:  Identifies problems  Gives importance to planning  Stresses the importance of the process  Prioritizes tasks  Encourages everyone to think systematically Benefits of Incorporating New Seven Q.C. Tools Slide 0f Unstructured Problem [must be put into solvable form] The Seven New Tools Problem is mapped Problem becomes obvious to all Thoughts are easily organized Plans are easily laid Problem becomes obvious to all People understand problem Problem can be clearly articulated Nothing is omitted Nub of problem is identified Cooperation is obtained Things go well Countermeasures are on target Problem is in solvable form Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984) New Seven Q.C. Tools Matrix Data Analysis Slide 0f Constructing a Prioritization Grid (cont.)  Rank order each option with respect to criterion (Average the rankings and apply a completed ranking) Multiply weight by associated rank in Matrix (in example, is best, is worst)  Result is Importance Score  Add up Importance Scores for each option  New Seven Q.C. Tools Matrix Data Analysis Slide 0f Constructing a Prioritization Grid (cont.)  Rank order the alternatives according to importance See completed the diagram New Seven Q.C. Tools Matrix Data Analysis Completing a Prioritization Grid Criteria Slide 0f Customer Acceptance (most important) Strength Importance Option Reliability (least important) Sum Score Ranking Cost Design A Percentage weight Rank Importance score .40 1.6 .30 .90 .20 .60 .10 .10 3.2 (tie) Design B Percentage weight Rank Importance score .30 .90 .40 1.6 .10 .10 .20 .40 3.0 Design C Percentage weight Rank Importance score .25 .25 .25 .50 .25 .25 .75 2.5 Design D Percentage weight Rank Importance score 0.3 .90 .10 .10 .20 .60 .40 1.6 3.2 (tie) Sum of weights Average weight Criterion Ranking 1.25 .31 1.05 .26 .75 .19 .95 .24 Options Source: Foster, S., Managing Quality (Upper Saddle River, NJ: Prentice Hall, 2001) Review New Seven Q.C. Tools  Affinity Diagrams  Relations Diagrams  Tree Diagrams  Matrix Diagrams Arrow Diagrams  Process Decision Program Charts  Matrix Data Analysis  Keys to Successfully Using the New Seven Q.C. Tools Slide 0f Mental Attitudes - Keen awareness to the actual problem - Eagerness to solve problem - Be highly motivated for the challenge Four Specific Keys     Understand the problem Select the right tool for the job Obtain appropriate verbal data Interpret analytical results Keys to Successfully Using the New Seven Q.C. Tools Slide 0f  Specific Keys Understand the problem Stage - problem is unclear and not obvious what exact issue should be addressed Stage - problem is obvious, but causes unknown explore causes and single out valid ones Stage - problem and causes are known required action is unknown strategies and plan must be developed Keys to Successfully Using the New Seven Q.C. Tools Slide 0f  Specific Keys (cont.) Selecting Right tool for the Job Stage - Collect verbal information on events (Affinity Diagram) Stage - Choose tool to identify causes (Relations Diagram / Matrix Diagram) Stage - List strategies and activities (Tree Diagram / Relations Diagram) Plan actual activities (Arrow Diagram / PDPC Chart) Keys to Successfully Using the New Seven Q.C. Tools Slide 0f  Specific Keys (cont.) Obtaining appropriate verbal data Three types of verbal data: - Facts; factual observations expressed in words - Opinions; factual information colored by opinion - Ideas; New concepts created by analyzing facts .Group Discussions: - Ensures common understanding - All data should be without bias or distortion - Data should fit objective of the analysis Keys to Successfully Using the New Seven Q.C. Tools Slide 0f  Specific Keys (cont.) Interpreting Analytical Results Information must be obtained for accomplishing objectives from: - Completed diagrams; or - Process of completing diagrams Analyze actual information obtained: - Prepare summarized report with findings, conclusions, and processes used - Check if necessary data has been obtained, if not - Discover the cause and take appropriate action Practical Application of New Seven Q.C. Tools Slide 0f Example; Relations Diagram ”Abilities Required for Applying New Seven QC Tools” Complete the following Relations Diagram - Review notes for clarity - Get in groups of 4-5 per table (work as a team!) - Topic - “Using the New Seven QC Tools skillfully” - “Cause cards”- will be provided (not categorized) - Arrange cards to complete diagram (some hints have been provided) Practical Application of New Seven Q.C. Tools Slide 0f ”Abilities Required for Applying New Seven QC Tools” Primary Cause Primary Cause Use N7 Skillfully Primary Cause Source: Foster, S., Managing Quality (Upper Saddle River, NJ: Prentice Hall, 2001) Primary Cause Practical Application of New Seven Q.C. Tools Slide 0f ”Abilities Required for Applying New Seven QC Tools” Cause Statements (hints are in yellow) A B C D E F G H I J K L M Interpret data clearly Select appropriate tool Think systematically Give opinions Know what the problem is Extract necessary information Collect reliable verbal data Think multidimensionally Obtain facts Interpret analytical results Generate ideas Know that distorted data is useless Grasp overall pictured N O P Q R S T U V W X Y Z Understand seriousness of problem Think flexibly from various standpoints Obtain appropriate verbal data Expose core of problem Communicate well Accurately understand real problem Have excellent intuition See to heart of problem Select appropriate type of verbal data Think in terms of word-based diagram Express genuine thoughts Hear and respect other's opinions Generate highly accurate verbal data Practical Application of New Seven Q.C. Tools Slide 0f ”Abilities Required for Applying New Seven QC Tools” F Y Source: Foster, S., Managing Quality (Upper Saddle River, NJ: Prentice Hall, 2001) T Primary Cause Primary Cause Use N7 Skillfully R Primary Cause B L I Practical Application of New Seven Q.C. Tools Solution for ”Abilities Required for Applying New Seven QC Tools” F S U T E N W J Use N7 Skillfully B G H R P X L A Z V I Q M C Y Slide 0f O Source: Foster, S., Managing Quality (Upper Saddle River, NJ: Prentice Hall, 2001) K D Summary New Seven Q.C. Tools Benefits of New Seven Q.C. Tools 1- Provide Training in Thinking 2- Raise People’s Problem Solving Confidence 3- Increase People’s Ability to Predict Future Events Roles of New Seven Q.C. Tools 12345- Express verbal data diagrammatically Make information visible Organize information intelligibly Clarify overall picture and fine details Get more people involved Bibliography Foster, Thomas. Managing Quality. An Integrative Approach. Upper Saddle River : Prentice Hall, 2001. Nayatani, Yoshingobu, Eiga, Toru, Futami, Ryoji, Miyagawa, Hiroyuki, and Loftus, John. The Seven New QC Tools: Practical Applications for Managers. Tokyo : 3A Corporation, 1994. “TQM: The TQM Tools.” Internet http://www.iqd.com/pfttools.htm. [...]...New Seven Q.C Tools Affinity Diagrams Slide 1 0f 7 For Pinpointing the Problem in a Chaotic Situation and Generating Solution Strategies  Gathers large amounts of intertwined verbal data (ideas, opinions, issues)   Organizes the data into groups based on natural relationship Makes it feasible for further analysis and to find a solution to the problem New Seven Q.C Tools Affinity Diagrams... similar themes (natural affinity for each other)  Combine statements on data cards to new Affinity statement  Make new card with Affinity statement  Continue to combine until less than 5 groups  New Seven Q.C Tools Affinity Diagrams Slide 6 0f 7 Constructing an Affinity Diagram Group Method Approach (cont.) Lay the groups outs, keeping the affinity clusters together Next, complete the diagram  New Seven. .. Cause Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984) New Seven Q.C Tools Tree Diagrams Slide 1 0f 5 For Systematically Pursuing the Best Strategies for Attaining an Objective    Develops a succession of strategies for achieving objectives Reveals methods to achieve the results Also known as Systematic diagrams or Dendrograms New Seven Q.C Tools Tree Diagrams Slide... Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984) 4th means 4th means 3rd means 4th means New Seven Q.C Tools Matrix Diagrams Slide 1 0f 7 For Clarifying Problems by “Thinking Multidimensionally”   Consists of a two-dimensional array to determine location and nature of problem Discovers key ideas by relationships represented by the cells in matrix New Seven Q.C Tools Matrix... Diagram Group Method Approach (cont.) Move cards into similar groups  Asking why, explore the cause-effect relationships, and divide the cards into primary, secondary and tertiary causes  Connect all cards by these relationships  Further discuss until all possible causes have been identified  New Seven Q.C Tools Relations Diagrams Slide 6 0f 7 Constructing a Relations Diagram Group Method Approach... breakthrough thinking and stimulate fresh ideas Permits the problem to be pinned down accurately Ensures everyone clearly recognizes the problem Incorporates opinions of entire group New Seven Q.C Tools Affinity Diagrams Slide 3 0f 7 Advantages of Affinity Diagrams (cont.)  Fosters team spirit  Raises everyone’s level of awareness  Spurs to the group into action Topic Affinity Statement Affinity... achieving it (secondary means) New Seven Q.C Tools Tree Diagrams Slide 4 0f 5 Constructing an Tree Diagram Group Method Approach (cont.) Continue to expand to the fourth level  Review each system of means in both directions (from objective to means and means to  objective) Add more cards if needed  Connect all levels Next, complete the diagram  New Seven Q.C Tools Tree Diagrams Slide 5 0f 5 Completing... (Tokyo, Japan, 3A Corporation, 1984) New Seven Q.C Tools Relations Diagrams Slide 1 0f 7 For Finding Solutions Strategies by Clarifying Relationships with Complex Interrelated Causes    Resolves tangled issues by unraveling the logical connection Allows for “Multi-directional” thinking rather than linear Also known as Interrelationship diagrams New Seven Q.C Tools Relations Diagrams Slide 2 0f 7 Advantages... Cause 4th level Cause 5th level Cause New Seven Q.C Tools Relations Diagrams Slide 4 0f 7 Constructing a Relations Diagram Group Method Approach Express the problem in form of “Why isn’t something happening?”  Each member lists 5 causes affecting problem  Write each item on a card  Discuss info collected until everyone understands it thoroughly  New Seven Q.C Tools Relations Diagrams Slide 5 0f 7 Constructing... 3 times/year/person O O New Seven Q.C Tools Matrix Diagrams Slide 4 0f 7 Constructing a Matrix Diagram Write final-level means from Tree diagram forming vertical axis  Write in Evaluation categories (efficacy, practicability, and rank) on horizontal axis  Examine final-level means to identify whom will implement them  Write names along horizontal axis  New Seven Q.C Tools Matrix Diagrams Slide . Charts Relation Between New Seven Q.C. Tools and Basic Seven Tools FACTS Data Numerical Data Verbal Data Organize The Seven New Tools Information The Basic Seven Tools •Generate Ideas . The New Seven Q.C. Tools A Training Presentation on the N7 By Christopher Diaz What are the New Seven Q.C. Tools  Affinity Diagrams  Relations. (numerical data)  Used together increases TQM effectiveness Slide 2 0f 2 What are the Basic Seven Q.C. Tools?  Flow Charts  Run Charts  Histograms  Pareto Diagrams  Cause and