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323-1851-840 Optical Multiservice Edge 6500 Fault Management- Customer Visible Logs Standard Release 6.0 Issue 1 September 2009 What’s inside . Introduction to customer visible logs Domain Optical Controller (DOC) logs Copyright 2004-2009 Nortel Networks, All Rights Reserved This document is protected by copyright laws and international treaties. All information, copyrights and any other intellectual property rights contained in this document are the property of Nortel Networks. Except as expressly authorized in writing by Nortel Networks, the holder is granted no rights to use the information contained herein and this document shall not be published, copied, produced or reproduced, modified, translated, compiled, distributed, displayed or transmitted, in whole or part, in any form or media. 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Printed in Canada iii Optical Multiservice Edge 6500 Fault Management - Customer Visible Logs 323-1851-840 Iss 1 Standard Release 6.0 Sep 2009 Copyright 2004-2009, Nortel Networks Contents 0 New in this release v Introduction to customer visible logs 1-1 Domain Optical Controller (DOC) logs 2-1 iv Contents Optical Multiservice Edge 6500 Fault Management - Customer Visible Logs 323-1851-840 Iss 1 Standard Release 6.0 Sep 2009 Copyright 2004-2009, Nortel Networks v Optical Multiservice Edge 6500 Fault Management - Customer Visible Logs 323-1851-840 Iss 1 Standard Release 6.0 Sep 2009 Copyright 2004-2009, Nortel Networks New in this release 0 The following sections detail what’s new in Fault Management - Customer Visible Logs , 323-1851-840 Standard Issue 1 for Release 6.0. New features No new logs have been added in this issue. vi New in this release Optical Multiservice Edge 6500 Fault Management - Customer Visible Logs 323-1851-840 Iss 1 Standard Release 6.0 Sep 2009 Copyright 2004-2009, Nortel Networks 1-1 Optical Multiservice Edge 6500 Fault Management - Customer Visible Logs 323-1851-840 Iss 1 Standard Release 6.0 Sep 2009 Copyright 2004-2009, Nortel Networks Introduction to customer visible logs 1- This section provides an introduction to the use of customer visible logs in troubleshooting failures related to the Domain Optical Controller. 323-1851-840 1-2 Introduction to customer visible logs Optical Multiservice Edge 6500 Fault Management - Customer Visible Logs 323-1851-840 Iss 1 Standard Release 6.0 Sep 2009 Copyright 2004-2009, Nortel Networks Domain Optical Controller Customer Visible Logs The Domain Optical Controller (DOC) provides a number of customer visible alarms to signal fault conditions. These alarms include: • DOC Action Failed: Add • DOC Action Failed: Delete • DOC Action Failed: Monitor • DOC Action Failed: Optimize • DOC Action: Fault Detected • DOC Domain Not Optimized • Channel Controller: Unexpected Loss Detected • Invalid Photonic Domain Faults that result in one of these alarms prevent DOC from continuing a re-optimization as this could result in worse performance conditions for surviving traffic. DOC maintains logs detailing any failure of previously executed commands that can result in the above listed alarms. The DOC Customer Visible Logs are retrievable from the Site Manager DOC application and the “Logs” button. The DOC logs are used to determine the fault responsible for the DOC alarm on the network element. The procedures contained in this guide outline the steps required to clear the faults based on the content of the logs. Once the fault is cleared DOC can re-attempt the channel action. DOC Log Description The DOC logs are displayed by opening the Configuration -> Photonic Services -> Domain Optical Controller (DOC) tab in Site Manager for a network element containing a DOC site. Once a DOC instance is selected the user can Click the "Logs" button to view the CVLs. In the case of any DOC Failure the DOC Logs should be retrieved and saved for investigation before any troubleshooting steps are taken. DOC logs are updated when a DOC action failure occurs. The logs remain until either the next failure or when the "Clear DOC Logs" button is selected in Site Manager. DOC Logs report details for 5 sections: • Domain Optical Control Topology Log • Domain Optical Control Command Log • Section Optical Control Command Log • Network Topology Log Introduction to customer visible logs 1-3 Optical Multiservice Edge 6500 Fault Management - Customer Visible Logs 323-1851-840 Iss 1 Standard Release 6.0 Sep 2009 Copyright 2004-2009, Nortel Networks • Section Topology Log. The topology logs outline the system and channel topologies for the DOC, Network and Section. The Command logs outline the steps taken, and the faults detected, that resulted in the alarm being raised. For details on Domain and Sections see the Photonic services - Photonic advanced optical control section of the OME 6500 Planning Guide (Part 2 of 3). DOC Log Format An example of the DOC Log window is shown below. The format of the DOC logs are also described in this section. *************************************************************************************** *************************************************************************************** 1-4 Introduction to customer visible logs Optical Multiservice Edge 6500 Fault Management - Customer Visible Logs 323-1851-840 Iss 1 Standard Release 6.0 Sep 2009 Copyright 2004-2009, Nortel Networks <TID-SHELF> DOC Log generated at <hh:mm:ss> on <MM-DD-YYYY>. Logs for <TID-SHELF> *************************************************************************************** * Domain Optical Control Topology Log. * *************************************************************************************** DOC topology at <YYYY-MM-DD> <hh:mm:ss> DOC Site <TID>-<SHELF> Configuration: <Configuration> List of SOC Sites TID-Shelf ======== <TID>-<SHELF>-<PATH ID> (repeated for all SOC Sites) Network Channel AID Optimization State SHELF (Add & Drop) NC-<SHELF>-<SITEID>-<Remote Shelf>-<Remote Path>-<Wavelength> <Optimization State of Channel> <TID of Add Shelf>-<SHELF>-<PATH ID> <TID of Drop Shelf>-<SHELF>-<PATH ID> (repeated for all defined channels) *************************************************************************************** * Domain Optical Control Command Log. * *************************************************************************************** <YYYY-MM-DD> <hh:mm:ss> DOC command log (repeated for all logs) *************************************************************************************** . 6 500 Fault Management - Customer Visible Logs 323-1851-8 40 Iss 1 Standard Release 6 .0 Sep 200 9 Copyright 200 4- 200 9, Nortel Networks Contents 0. Multiservice Edge 6 500 Fault Management - Customer Visible Logs 323-1851-8 40 Iss 1 Standard Release 6 .0 Sep 200 9 Copyright 200 4- 200 9, Nortel Networks