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... 6 500 Fault Management - Customer Visible Logs 323-1851-8 40 Iss 1 Standard Release 6 .0 Sep 200 9 Copyright  200 4- 200 9, Nortel Networks Contents 0 New in this release v Introduction to customer ... 6 .0 Sep 200 9 Copyright  200 4- 200 9, Nortel Networks v Optical Multiservice Edge 6 500 Fault Management - Customer Visible Logs 323-1851-8 40 Iss 1 Standard Relea...

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... ISO 17799 (ISO/IEC 17799: 200 5) [ISO 200 5a] • ISO 2 700 1 (ISO/IEC 2 700 1: 200 5) [ISO 200 5b] • Control Objectives for Information and related Technology (COBIT) [ITGI 200 6] 5 An external interface ... Incident Management Capability Metrics Version 0. 1 Audrey Dorofee Georgia Killcrece Robin Ruefle Mark Zajicek April 200 7 TECHNICAL REPORT CMU/SEI- 200 7-TR -00 8 ESC...

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... TECHNICAL REPORT CMU/SEI- 201 0-TR -01 2 ESC-TR- 201 0 -01 2 CERT Program Unlimited distribution subject to the copyright. http:// www.cert.org/resilience/ 8 | CMU/SEI- 201 0-TR -01 2 Figure 3: CERT-RMM ... management, business 7 | CMU/SEI- 201 0-TR -01 2 continuity management, and IT operations management as essential for managing operational risk. In March 200 5, CE...

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... conformance with quality standards long before they reach the customer. (Of course, their subsequent use by customers will vary widely, reflecting customer needs and skills, as well as the nature of the ... offer- ing to the needs and expectations of individual customers. In some fields, like health care, customization is essential. 10 Harder for Customers to Evaluate Most physical goods...

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... 9 come from 30. 7% to 46.7% during the two years 200 3- 200 4, including that savings take the most percentage. Mobilizing fund growth rates in 200 3- 200 4 0. 47 0. 40 0.24 0. 76 0. 33 VPbank ACB ... strategy above in 200 6- 201 0 period, the application plan of CRM program is divided into 3 phases: + The first phase ( 200 6- 200 7): Build foundation for CRM, especially VPBank cu...

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... về Quản lý Quan hệ Khách hàng ZohoCRM là một giải pháp Quản lý Quan hệ Khách hàng (Customer Relationship Management - CRM) hoàn hảo cho hệ thống tổ chức bán hàng của bạn, bao gồm các công cụ

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