Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin 1 ©2001 by Prentice Hall, Inc. Chapter 2 Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin 2 ©2001 by Prentice Hall, Inc. Objectives • Describe six theories of management and their “ideal” manager • Explain the competing values framework and what constitutes a master manager • Explain why it’s important to identify your personal theories about management and ob Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin 3 ©2001 by Prentice Hall, Inc. Objectives • Describe your personal theory of management • Identify the managerial skills you need in today’s environment • Distinguish between Theory X and Theory Y managers Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin 4 ©2001 by Prentice Hall, Inc. Assumptions about Human Nature Find various satisfactions in work Work for money and status rewards Want direction Responsible Incapable of growth Enjoy growth and learning Lazy Enjoy striving Resist change Enjoy new experiences Need close supervision Capable of self- direction Theory YTheory X Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin 5 ©2001 by Prentice Hall, Inc. Our theories determine what we see and how we act Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin 6 ©2001 by Prentice Hall, Inc. Major Theories of Management • Scientific Management • Administrative Theory • Human Relations School • Decision-Making School • Contingency Approach • Open Systems Theory Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin 7 ©2001 by Prentice Hall, Inc. Competing Values Framework of Leadership Human Relations Open Systems Internal Process Rational Goal _________________________________ _ Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin 8 ©2001 by Prentice Hall, Inc. Characteristics of Four Management Models Rational Goal Internal Process Human Relations Open Systems Criteria of effectiveness Productivity, profit Stability, continuity Commitment, cohesion, morale Adaptability, external support Means-ends theory Clear direction leads to productivity Routinization leads to stability Involvement results in commitment Continual adaptation and innovation lead to acquiring and maintaining external resources Emphasis Goal clarification, rational analysis, and action taking Defining responsibility, measurement, documentation Participation, conflict resolution, and consensus building Political adaptation, creative problem solving, innovation, change management, Climate Rational Economic: “the bottom line” Hierarchical Team oriented Innovative, flexible Role of Manager Director and producer Monitor and coordinator Mentor and facilitator Innovator and broker Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin 9 ©2001 by Prentice Hall, Inc. The Positive and Negative Zones Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin 10 ©2001 by Prentice Hall, Inc. Competing Values Model • Greatest strength can be transformed into the greatest weakness • Master managers analyze the situation and balance the competing values of different theories [...]... Osland, David A Kolb, and Irwin M Rubin ©2001 by Prentice Hall, Inc Decision Making School Decision to join Decision to participate Rational analysis of situation and potential rewards Leaders exert control by manipulating decision premises Bounded rationality of decisions Organizational Behavior: An Experiential Approach 7/E Joyce S Osland, David A Kolb, and Irwin M Rubin 12 ©2001 by Prentice Hall, Inc... Behavior: An Experiential Approach 7/E Joyce S Osland, David A Kolb, and Irwin M Rubin ©2001 by Prentice Hall, Inc MANAGERIAL WORK: FOLKLORE AND FACTS Folklore – Management is becoming a science and profession Fact – Managers’ programs are locked in their heads 17 Organizational Behavior: An Experiential Approach 7/E Joyce S Osland, David A Kolb, and Irwin M Rubin ©2001 by Prentice Hall, Inc . Inc. Chapter 2 Organizational Behavior: An Experiential Approach 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin 2 ©2001 by Prentice Hall, Inc. Objectives • Describe six theories of management. Prentice Hall, Inc. Characteristics of Four Management Models Rational Goal Internal Process Human Relations Open Systems Criteria of effectiveness Productivity, profit Stability, continuity Commitment, cohesion,. 7/E Joyce S. Osland, David A. Kolb, and Irwin M. Rubin 6 ©2001 by Prentice Hall, Inc. Major Theories of Management • Scientific Management • Administrative Theory • Human Relations School • Decision-Making