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Trang 1Nancy Patterson
Knowledge of
Customer Care Centers
Customer Satisfaction
Telemarketing
Cold Calling
Callback Arrangements
Issues Resolving
Personal Skills
Flexible
Time Optimization
Communication
Punctual
Focused
Hobbies
Studying Historic Books
Table Tennis
References
Will be provided if required
Personal Details
Nancy Patterson
3640, Clinton Street
Philadelphia, PA
Phone (Home) 325-456-7892
Cell: 456-658-9587
Skype: nancy.patterson2586
Email:np@example.com
Objective
I am very enthusiastic to find a place in a call centerwhere from I can interact with people from every walk of life with my polite and easy to understand accent.
Academic Qualifications
Diploma in Management Sciences
University of Philadelphia, PA
2013 GPA Earned: 3.5
High School Qualification Garden Town High School 2008 – 2012
Civics A+ Psychology A+ History A+ Mathematics B+
Call Center Skills
• Ability of communicate effectively in a professional way
• Quickly understand callers’ point of view
• Strong convincing power
• Ability to keep a record of complaints
• Have polite tune with excellent accent
• Awareness of the laws governing the said business
• Detail oriented
• Have command on all local and many international languages
Major Competencies
• Excellent grip over verbal and written communication
• Pressure Handling
• Team Player
• Ability to do the repetitive task in an optimized manner
• Knowledge of Microsoft Office, especially MS Word and MS Excel
• Quick learner of advance technologies
Achievements and Certificates
• Call Center Management Specialization (CCMS)
• GMAT
• Debater of the year award - 2010