subject outline

NHA TRANG UNIVERSITY FACULTY OF FOREIGN LANGUAGES *** Subject Outline TOUR GUIDING NHA TRANG 9/2014 SUBJECT DETAILS Subject name TOUR GUIDING Units of credit 2 Study length 15 weeks Prerequisite / Co requisite Introduction to Tourism and Management Suggested study Commitment Approximately 2 class hours per week Term 9/2014 Subject Coordinator/ Lecturer Bronnie Driscoll Nguyễn Phương Lan Contact details Email: bronniedriscoll@hotmail.com 01232014548 hoanglan65vn@gmail.com 0983729979 The subject outline contains important information. Please ensure that you read it carefully. It is also strongly recommended that you keep this copy of your subject outline for future reference. Subject aim/rationale The purpose of this course is to provide an in-depth review of theories and practices concerning conducting tours. Travel professionals nowadays are required to gain understanding into guiding, escorting and planning tours. While international best practices in strategic management are examined, travel strategies and tour operations in Viet Nam will be discussed substantially in order to enhance students’ practical capability. Subject objectives The specific objectives of this subject are to help students to: 1. Explain why people take a tour and required skills and personality to do tour related jobs; 2. Understand the skills and attributes and daily activities required of a tour guide 3. Understand the ethical responsibilities of a tour guide 4. Acquire skills and knowledge required to handle difficult interpersonal situations – both with customers and colleagues 5. Get the general knowledge you need to work as a guide Subject structure The structure of this subject for on-campus students comprises:  One 3 periods lecture per week Subject materials Lecture notes (mainly from the work book) and essential readings which are recommended in each topic are key materials for this subject. Additionally, further readings, discussion questions, exercises and problems solving will help students understand thoroughly the fundamental issues of tourism management Prescribed textbooks: 1. SUBJECT MATERIALS 2. Tourism Training, Unit THTFTG01B, Work as a guide, Trainee Workbook Proposed schedule Time Content Week 1 (4 periods) Introduction of the subject Tutorial 1: - Guiding about Tourism terms - Group formation and assignment requirements Lecture 1: Introduction to Guiding in the tourism industry(Ms. Bronnie’s) - Types of tour guides - What a Tour Conductor is - Why people choose guided tours Tutorial 2: (Presentation) Group 1: Present on what a tour guide is, types of tours, the role and responsibilities, Group 2: Present on tour managers, the tour manager’s personality, employers of tour managers Compile a list of what you think a Tour Guide actually does in their day – to day work activities Group 3: Present on the plus side and the minus side of a tour guide Week 2 (4 periods) Lecture 2: What is tour conducting?(Ms. Bronnie’s) Tutorial 3: Group 4: Building up a professional working manner (Self-Preparation, Service mind, Standard for professional working manner) Group 5: Tour manager’s responsibilities Characteristics of a good tour guide Week 3 (4 periods) Lecture 3: TG job - preparation for guiding the tour (Ms. Bronnie’s) lecture 4: (Ms. Bronnie’s) Tour Management and Problem Solving Week 4 (4 periods) Practices & Tests (tour simulation): Practices & Tests(tour simulation): Week 5 (4 periods) Fieldtrip: DAKLAK tour Week 6 (4 periods) Practices & Tests(tour simulation): Practices & Tests(tour simulation): Week 7 & 8 (4 periods) Major Group Assignment: Field Work Assignment due: Week 8 Week 8 (2 periods) Revision Assessment Assessment for the subject will be on the basis of: Contribution Assessment points 10% Attendance 10% Class activities (Tutorial discussion leading and presentation) Workbook – Handed in Week 8 10% Fieldtrip participation & attendance 20% Practices & Tests 50% Final written exam 30% Major Group Assignment 20% - Due Week 8 Your Work All assignments are required to be either written on the handouts provided or typed on word 2003/2007, font Times New Roman, size 13 with 1.5 line spacing. If emailed, the email subject must be clear and attached documents must have a file name which includes your name, class code and assignment title. Assignments submitted after the due date will be subject to lost marks Absences Absences from this class are generally not accepted for any reason. However, a student who has concerns about absences from this class should discuss them with the Dean and your teacher. Late Policy The class begins at the scheduled time. If you arrive more than 10 minutes late you will be marked absent (See grading below for how absences affect your make) Please make it a habit it be on time. Late students disrupt the class and you miss valuable information. ASSIGNMENTS & PRESENTATIONS WEEK 1 Each Group to make a 10 minute presentation, as follows; Group 1: Present on what a tour guide is, types of tours, the role and responsibilities, Group 2: Present on tour managers, the tour manager’s personality, employers of tour managers Compile a list of what you think a Tour Guide actually does in their day – to day work activities Group 3: Present on the plus side and the minus side of a tour guide WEEK 2 Each Group to make a 10 minute presentation, as follows; Group 4: Building up a professional working manner (Self-Preparation, Service mind, Standard for professional working manner) Group 5: Tour manager’s responsibilities Characteristics of a good tour guide WEEK 4 Practice & Tests (Tour Simulation) Each Group will prepare and present a 20 minute simulated tour guide commentary from the perspective of one of the following; 1. City guide 2. Cultural Tour Guide 3. Onsite Tour Guide Requirements: a. The commentary will be of somewhere in Viet Nam b. PowerPoint presentation must have pictures only, that is NO Words WEEK 5 DAKLAK Tour: NB. For the purposes of the assignment Groups 1 – 5 K53TADL2, will become groups 6-10 Commentaries will be 5-10 minutes each and will be presented prior to reaching the destination Supporting written documentation of each assigned activity must be provided Group 1: Provide a detailed itinerary commentary of the tour Group 2: Present a commentary overview of the tour to visitors Group 3: Provide a concise, “Tips for Visitors to Vietnam” commentary Group 4: Explain the importance of Nga 6 Buon Ma Thuot Group 5: Deliver a commentary on Daklak Museum Group 6: Provide information of the uniqueness of the M'nong peoples Group 7 Explain the advantages of the architecture of a Long House Group 8: Provide information of the history of the Khai Doan pagoda Group 9: Return trip to Nha Trang – share information of the different foods of Viet Nam Group 10: Develop and manage activities for the return trip to Nha Trang City WEEK 8 Each group will be given a map of Nha trang City, on the map you must draw the route of your allocated bus service and prepare a written tour commentary of the route, highlighting (at least 4) places of interest on the route. CONTENT Range Statement This subject applies to guides working in all sectors of the tourism industry. The following lists and statements identify how this unit may be applied in different workplaces, sectors and circumstances. General and specific ethical considerations may include: • truth and honesty regarding all information given to customers • provision of services as promoted • ethical dealings with local communities • relationships with industry colleagues, customers and suppliers • cultural considerations • environmental considerations and sustainable practice. Opportunities to update knowledge and skills and key guide information sources may include: • industry seminars • training courses • familiarization tours • participation/membership in professional guide associations • formal and informal research • Internet research. Tourism operators may be: • coach company • tour operator • cruise operators • airlines • accommodation provider • food and beverage outlet • attraction or theme park • inbound tour operators • other guides. Social, cultural and business requirements may relate to: • body language • cultural customs and mores. Industry acceptable language refers to commonly-used industry terminology and commonly used English Lecture 1 Introduction  Define terms commonly used in the tourism industry  Explain why people take a tour  Identify for whom tour guides and tour operators generally work  Appraise the attraction of tour conducting as a career  One out of every person in the United States, who takes a trip of five days or longer, does so through an organised tour.  Group Travel is more popular abroad.  Increasing 15% annually.  With aging populations this will also increase  The range and type of “Tours” have expanded As a Guide students might be involved in full or part time employment or may work as a freelance contractor. In any case, it is important for students to know who you are working for. It is equally important that they understand the relationships between the tourism businesses that employ or contract them and other tourism businesses. There are many businesses involved in getting the tourist from their home to their destination, especially if they are international tourists. TOURIST GUIDES accompany visitors on local tours and services and guide within a specific country, region, area, city or site. They provide special information on matters relating to such things as history archaeology, monuments and works of art; the environment, culture, natural and built attractions, places of interest and any general matter of interest to the visitor. The Guide’s main role is to interpret and deliver localised information in the language of the visitor whilst providing a range of services which may include offering arrival and departure assistance at the destination and co- ordinating pre-arranged touring details. Tour guides may recommend products and sell optional tours to the visitor and may receive commissions on any sales generated. Common titles applied to Guides include: � Tourist or Tour Guide � Site Guide � Interpretative Guide � Walking Guide � Outdoor Recreation Guide � Museum Guide � Heritage Guide � Cultural Guide � Nature Based Guide � Driver Guide � Specialist Guide (any range of specialist knowledge may apply)  Group Discussion Positive (the plus side) Negative (the minus side) Why people choose guided tours: � peace of mind � freedom from decision-making � saving time and money � company of other people � fear of the unknown � desire to gain knowledge � guide services and attention � assistance with local information - shopping, transportation, attractions Lecture 2 Roles & responsibilities of a Tour Guide  Understand the skills and attributes and daily activities required of a tour guide  Understand the concept of a Position Description as it relates to a Tour Guide  Understand the Ethical responsibilities of a Tour Guide  Pair Work: List the personal qualities you feel are important to work as a Guide. Answers should include the following: Professional appearance The first impression is a lasting impression. A guide should be suitably dressed, well groomed, in good health and possess good body hygiene. Outgoing personality This list is extensive and includes features such as being friendly, happy, welcoming, positive, polite, approachable, entertaining, spontaneous, gracious, willing to please, kind, charming, genuine and natural, energetic, easy going, and having a sense of humour. Communication skills This includes positive body language, good voice technique, listening skills and questioning techniques. Leadership skills These skills require a Guide to be patient, tolerant, diplomatic, unbiased, responsive, assertive, decisive, tactful, empathetic, instinctive, perceptive, responsible and ethical. Organisational skills This includes being organised, flexible, punctual, reliable, practical and knowledgeable, and possessing a good memory. A Guide should also be professional at all times, have pride in oneself and country and most of all display enthusiasm. You must love your work and want to share what you love. This is the difference between an average Guide and a great Guide. Types of guides � site guide, interpreter � city guide, local guide � business or industry guide � volunteer � driver/guide � tour manager (escorting extended tours) The work of a Guide is vastly misunderstood. To begin with, most people are surprised to learn what a Guide really does, and that travel itself is not always involved in a Guide’s work. The term Guide is also often misused. Generally it refers to someone employed to lead local sightseeing at a particular place or city. A Guide who escorts an extended tour is usually referred to as a tour manager. But depending on where they are working they may be called a tour guide, tour escort, tour leader, tour director, tour conductor, trip director and even a courier. Discuss the following Tour Guide Job Description Job descriptions are written statements that describe the: duties, responsibilities, most important contributions and outcomes needed from a position, required qualifications of candidates, and reporting relationship and co-workers of a particular job Activity List the most important attributes for the position of Tour Attendant and Cook as well as what would be the required qualifications of candidates [...]... your partner 1 Why it is important to continually update your tour guiding skills and knowledge 2 What knowledge might you need to update 3 Where might you find such knowledge Developing Knowledge This subject is covered in more detail in the unit THTFTG03B ‘Develop and Maintain the General Knowledge Required by Guides’ One of your roles as a guide is to prepare and present commentary and answer any . FOREIGN LANGUAGES *** Subject Outline TOUR GUIDING NHA TRANG 9/2014 SUBJECT DETAILS Subject name TOUR GUIDING Units of credit. 9/2014 Subject Coordinator/ Lecturer Bronnie Driscoll Nguyễn Phương Lan Contact details Email: bronniedriscoll@hotmail.com 01232014548 hoanglan65vn@gmail.com 0983729979 The subject outline. carefully. It is also strongly recommended that you keep this copy of your subject outline for future reference. Subject aim/rationale The purpose of this course is to provide an in-depth