quality management ebook

Graeme Knowles Quality Management Download free books at Download free eBooks at bookboon.com 2 Graeme Knowles Quality Management Download free eBooks at bookboon.com 3 Quality Management © 2011 Graeme Knowles & bookboon.com ISBN 978-87-7681-875-3 Download free eBooks at bookboon.com Click on the ad to read more Quality Management 4 Contents Contents 1 Introduction 9 2 Background and History 10 2.1 Denition of Quality 10 2.2 Understanding Quality Management 11 2.3 Development of Quality inking 12 2.4 Summary 17 3 Why Quality Management? 18 3.1 Introduction 18 3.2 What is Wrong with Traditional Approaches? 18 3.3 Tangible Benets 21 3.4 Intangible Benets 28 3.5 Summary and impact 28 4 e Contribution of Dr. W. Edwards Deming 30 4.1 Introduction 30 4.2 e 14 Points 30 4.3 e Deadly Diseases 33 www.sylvania.com We do not reinvent the wheel we reinvent light. Fascinating lighting offers an infinite spectrum of possibilities: Innovative technologies and new markets provide both opportunities and challenges. An environment in which your expertise is in high demand. Enjoy the supportive working atmosphere within our global group and benefit from international career paths. Implement sustainable ideas in close cooperation with other specialists and contribute to influencing our future. Come and join us in reinventing light every day. Light is OSRAM Download free eBooks at bookboon.com Click on the ad to read more Quality Management 5 Contents 4.4 e System of Profound Knowledge (SoPK) 35 4.5 Summary 37 5 Standards and Models 38 5.1 Why Do we Need Standards and Models? 38 5.2 ISO 9000 Series Standards 38 5.3 Self- Assessment Models of Quality 43 6 Customers 51 6.1 Introduction 51 6.2 Customers and Quality: e Myths 51 6.3 Internal and External Customers 55 6.4 Requirements Gathering and Value Analysis 55 6.5 Summary 58 7 Leadership in Quality Management 59 7.1 Introduction 59 7.2 Principles of Leadership for Quality 60 7.3 Leadership Decision Making 69 7.4 Summary and impact 79 8 Strategic Quality Management 80 8.1 Introduction 80 360° thinking . © Deloitte & Touche LLP and affiliated entities. Discover the truth at www.deloitte.ca/careers