McGraw hill quality management demystified

[...]... CONTENTS Summary of Statistical Techniques for Quality Management The Statistical Quality Team Conclusion: Statistics Enhance Quality Q-Ball Quiz 150 158 159 160 Mid-Term Exam 161 PART THREE: QUALITY MOVEMENTS CHAPTER 11 CHAPTER 12 CHAPTER 13 Total Quality Management Quality Management Before TQM The Core of TQM Deming’s 14 Points—A Framework for Quality Management Is TQM a Total Solution? Conclusion:... 18 CHAPTER 19 Practical Quality for Projects and Programs Quality Processes for Projects Quality Integrated into Other Knowledge Areas Quality Management for Projects at the Business and Technical Levels Quality Management for Programs and Portfolios Conclusion: Quality Management for Project Success Q-Ball Quiz 277 280 282 285 286 287 288 Global Quality in the 21st Century Quality In and Out of the... route of Quality Management Demystified, the route to customer delight, employee loyalty, and business success QUALITY MANAGEMENT DEMYSTIFIED This page intentionally left blank PART ONE Managing Quality What is quality? What does it mean to manage anything, and to manage quality in particular? Our journey starts with an understanding of what quality is, a summary of centuries of thinking about quality, ... cost and productivity, quality is a mystery The Parts of Quality Management Demystified Enter Quality Management Demystified Anyone concerned with quality can do better by learning from the successes of those who have come before And that is what this book seeks to offer: a clarification of quality from the beginning of history to the twenty-first century, and an understanding of quality from its philosophical... we engage in to manage quality Where did the other three come from? Sid: I chose to give all five processes Quality Definition, Quality Planning, Quality Control, Quality Assurance, and Quality Delivery—equal standing because, from a practical perspective, we need to do all of them if we want to deliver quality to the customer If we do all five, we bring quality and error under management, and manage... talk about quality time and quality relationships In the broadest sense, quality is that which adds value, that which makes our lives better Before we try to manage quality, we should try to understand our experience of quality This chapter is dedicated to understanding the human experience of quality and to show how people have always strived to deliver quality, even long before quality management. .. demystify quality for you And to do that, I’m going to need your help Please take a moment to ask yourself, “Where do I stand in relation to understanding quality and quality management? ” See if you are like these people I’ve met • Totally New to Quality Maybe you are a student taking your first class on • Quality Assurance or Quality Engineering Or maybe you have just gotten a job where quality is... Evolution Q-Ball Quiz 247 251 255 256 258 261 PART FOUR: PRACTICAL QUALITY MANAGEMENT CHAPTER 17 Challenges and Leadership Solving a Problem That’s Already Solved Barriers and Challenges Critical Success Factors A Quality Improvement Program Quality Management Self-Evaluation Quality Management for Managers and Workers Conclusion: Quality A Complete and Lasting Solution Q-Ball Quiz 224 225 226 265... We also understand how to make sense of the many different definitions of quality, and how to connect quality to our customers for business success In Part 2: Quality Essentials, we learn the fundamental concepts and methods of quality management, including quality control, quality assurance, and more We learn how to achieve quality as a human effort, through teamwork, and as an engineering effort,... practical if we see quality management as error management the effort to bring errors and defects under control and reduce them to an acceptable level Once you’ve defined quality, you’re on your way to managing it and delivering it And, when we deliver quality, we deliver it to the customer Chapter 4: Quality for the Customer addresses the first difficulty businesses face in quality management figuring . Demystified Physics Demystified Physiology Demystified Pre-Algebra Demystified Precalculus Demystified Probability Demystified Project Management Demystified Quality Management Demystified Quantum Mechanics Demystified Relativity. alt="" QUALITYMANAGEMENT DEMYSTIFIED Advanced Statistics Demystified Algebra Demystified Anatomy Demystified asp.net Demystified Astronomy Demystified Biology Demystified Business Calculus Demystified Business. Demystified Relativity Demystified Robotics Demystified Six Sigma Demystified sql Demystified Statistics Demystified Trigonometry Demystified uml Demystified Visual Basic 2005 Demystified Visual C# 2005 Demystified xml